---
description: Compare the best Conversation Intelligence in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Conversation Intelligence - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence](https://www.capterra.ca/directory/34395/conversation-intelligence/software)

# Conversation Intelligence

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> Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

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## Products

1. [Salesloft](https://www.capterra.ca/software/157977/Salesloft) — 4.3/5 (232 reviews) — Cloud-based sales platform that helps businesses manage deals, automate engagement, forecast revenue, and coach sellers using.
2. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
3. [CallRail](https://www.capterra.ca/software/141829/callrail) — 4.5/5 (173 reviews) — CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.
4. [Salesforce Sales Cloud](https://www.capterra.ca/software/61368/salesforce) — 4.4/5 (18811 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
5. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
6. [Fathom](https://www.capterra.ca/software/1037530/fathom) — 5.0/5 (809 reviews) — Fathom is the \#1-rated AI meeting partner: bot or bot-free capture, AI summaries, CRM sync, and searchable meeting history.
7. [Fireflies](https://www.capterra.ca/software/197037/fireflies) — 4.9/5 (735 reviews) — Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms.
8. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
9. [Dialpad](https://www.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (570 reviews) — Conversation intelligence that acts, not just analyzes.
10. [Gong](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (561 reviews) — Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching.
11. [HubSpot Sales Hub](https://www.capterra.ca/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales platform that helps teams manage leads, automate outreach, track deals, generate quotes, and report on performance.
12. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (466 reviews) — Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations.
13. [Apollo.io](https://www.capterra.ca/software/158696/apollo) — 4.5/5 (398 reviews) — Cloud-based B2B sales platform combining contact database, multi-channel outreach, built-in dialer, lead enrichment, and workflow.
14. [Clari](https://www.capterra.ca/software/194117/wingman) — 4.7/5 (314 reviews) — Cloud-based revenue platform that helps businesses manage sales pipelines, forecasting, conversation intelligence, and customer.
15. [Outreach](https://www.capterra.ca/software/159318/outreach) — 4.4/5 (311 reviews) — Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
16. [Kixie PowerCall & SMS](https://www.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
17. [Convin](https://www.capterra.ca/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
18. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
19. [CallSource](https://www.capterra.ca/software/181835/calltrack) — 4.4/5 (195 reviews) — CallSource is the industry leader for call tracking, lead management and business analytic solutions. Maximize your marketing today.
20. [Substrata](https://www.capterra.ca/software/201748/substrata-scip) — 4.9/5 (166 reviews) — Cloud-based B2B sales platform that analyzes behavioral signals in emails and meetings to surface buyer intent and sentiment.
21. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
22. [Emitrr](https://www.capterra.ca/software/215815/emitrr) — 4.8/5 (150 reviews) — Customer engagement solution that enables local businesses to communicate effectively via text messaging and automation tools.
23. [Mindtickle](https://www.capterra.ca/software/129616/mindtickle) — 4.8/5 (125 reviews) — Cloud-based revenue enablement platform combining sales training, content management, coaching, conversation intelligence, and digital.
24. [Ebsta](https://www.capterra.ca/software/159162/ebsta) — 4.8/5 (104 reviews) — Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
25. [Otter.ai](https://www.capterra.ca/software/202799/otter) — 4.4/5 (103 reviews) — Cloud-based meeting assistant that records, transcribes, and summarizes conversations with action item extraction and speaker.

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## Related Categories

- [Sales Coaching Software](https://www.capterra.ca/directory/31333/sales-coaching/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Sales Forecasting Software](https://www.capterra.ca/directory/30930/sales-forecasting/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Inside Sales Software](https://www.capterra.ca/directory/30680/inside-sales/software)

## Links

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Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.ca/software/61368/salesforce","@type":"ListItem"},{"name":"RingEX","position":5,"description":"RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.\n\nWith RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.\n\nUnlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.capterra.ca/software/132178/ringcentral-mvp","@type":"ListItem"},{"name":"Fathom","position":6,"description":"Fathom, the #1-rated AI meeting partner, captures what matters in every conversation and turns it into momentum for what comes next. Now part of Superhuman.\n\nMeeting Capture: Bot-based or fully Bot-Free capture across Zoom, Google Meet, and Microsoft Teams, with support for multiple languages. Bot-free available on Mac now; Windows coming soon.\nMobile: iOS app\nAI Summaries: Action items, follow-up email drafts, and 17+ summary templates.\nCRM Sync: Summaries and notes sync automatically to HubSpot, Salesforce, and Close, with integrations for Slack, Notion, Asana, and Zapier.\nMeeting Intelligence: Ask Fathom surfaces answers across your entire meeting history, Trackers proactively alert you when topics you care about come up, and AI Scorecards help you assess call quality. 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Features include intelligent search by phrases and timestamps, AskFred for analytical meeting insights, and Live Assist for real-time coaching. Analytics cover talk time, sentiment, and topic tracking. Fireflies integrates with 200+ tools, including CRMs and Slack, and ensures enterprise-grade security with SOC 2 Type II compliance, GDPR adherence, and private cloud storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c7672c-b010-455a-a238-739bdda1d569.png","url":"https://www.capterra.ca/software/197037/fireflies","@type":"ListItem"},{"name":"Talkdesk","position":8,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. 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CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"Dialpad","position":9,"description":"Conversation intelligence is only useful if it acts on what it finds. Dialpad goes beyond transcripts and sentiment scores, its Agentic AI reasons through every voice and digital interaction, connecting insights across 775M+ AI recaps and counting into intelligence that compounds over time. That means sharper coaching, faster resolution, and fewer silos between what's said and what gets done. All governed by Dialpad's Guardian layer, so insight turns into secure, trusted action at enterprise scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ca/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Gong","position":10,"description":"Gong is a cloud-based platform that automatically records and analyzes customer calls, emails, and meetings to give go-to-market teams a complete view of their deals and pipeline.\n\nBusinesses use Gong to manage deals, forecast revenue, coach sales reps, and automate follow-ups and CRM updates, all from a single platform. It connects to existing CRM systems and sales tools, reducing the need for manual data entry.\n\nCore features include AI-powered forecasting, sales engagement tools, call recording and transcription, coaching scorecards, and customizable workflow automation. Deal and account data stays current through automatic syncing with CRM.\n\nGong is best suited for mid-market and enterprise B2B companies, including teams in technology, financial services, healthcare, and professional services. It serves sales reps, managers, revenue operations, sales enablement, customer success, and executive leadership.","image":"https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png","url":"https://www.capterra.ca/software/157969/gong-io","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":11,"description":"HubSpot Sales Hub is a cloud-based sales platform that supports the full sales cycle, from prospecting and lead management to closing deals and reporting on results. Sales teams use it to organize contacts, automate follow-up emails, and track every interaction with prospects in one place.\n\nHubSpot Sales Hub includes tools for pipeline management, meeting scheduling, quote generation, and sales forecasting. Built-in reporting gives managers visibility into team activity and deal progress without needing separate tools.\n\nThe platform suits small to midsize businesses as well as larger sales teams looking to centralize their sales process. It integrates with common business tools and scales as teams grow.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.capterra.ca/software/140219/hubspot-saleshub","@type":"ListItem"},{"name":"Aircall","position":12,"description":"Aircall is a cloud-based business phone and call center platform that brings voice, SMS, and WhatsApp into one shared workspace. Sales and support teams use it to manage high volumes of customer conversations while keeping their CRM and helpdesk tools in sync automatically.\n\nCore features include smart call routing, IVR, call recording, power dialer, live monitoring, and a shared inbox with full conversation history across channels. Over 250 native integrations connect with tools like Salesforce, HubSpot, and Zendesk, with automatic call logging after every interaction.\n\nAI tools handle inbound calls and messages around the clock, generate call summaries, score calls, and surface real-time coaching prompts for agents during live conversations.\n\nAircall suits SMB and mid-market sales teams, customer support teams, and revenue operations roles across healthcare, SaaS, professional services, and marketing agencies. A minimum of three licenses is required.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.capterra.ca/software/144486/aircall","@type":"ListItem"},{"name":"Apollo.io","position":13,"description":"Apollo.io is a cloud-based B2B sales and go-to-market platform that combines sales intelligence and sales engagement in one system. It gives teams access to a database of 240M+ contacts and 30M+ companies, with 65+ filters for targeting by job title, industry, location, company size, and buyer intent signals.\n\nBusinesses use Apollo.io to build prospect lists, run multi-step outreach across email, phone, and LinkedIn, and automate follow-up workflows. Built-in Power and Parallel Dialers support high-volume calling, while inbound lead routing, CRM enrichment, and website visitor tracking help teams manage the full pipeline. It connects with 200+ apps including Salesforce, HubSpot, and LinkedIn.\n\nApollo.io suits startups, SMBs, and enterprise teams alike. It is used by SDRs, account executives, marketers, founders, and revenue operations professionals across technology, fintech, legal technology, and other B2B industries.","image":"https://images.g2crowd.com/uploads/product/image/99c4bd25dc044ae603ad32e419e76983/apollo-io.png","url":"https://www.capterra.ca/software/158696/apollo","@type":"ListItem"},{"name":"Clari","position":14,"description":"Clari is a cloud-based Revenue Orchestration Platform that brings together sales engagement, pipeline management, forecasting, conversation intelligence, and customer retention tools in one place. It gives revenue teams a shared view of data across sales, marketing, finance, and customer success.\n\nBusinesses use Clari to track deal health, manage forecasts, record and analyze sales calls, and guide rep activity through structured workflows. Teams can capture activity from email, calendar, and calls automatically, reducing time spent on manual data entry.\n\nCore features include AI-driven forecasting, deal scoring, churn risk detection, call recording and transcription, shared buyer-seller action plans, and CRM data updates. Dashboards and analytics modules give managers visibility into pipeline trends and rep performance.","image":"https://images.g2crowd.com/uploads/product/image/639496e43ff3c84b8ca5dfb97a425de2/clari.png","url":"https://www.capterra.ca/software/194117/wingman","@type":"ListItem"},{"name":"Outreach","position":15,"description":"Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals.","image":"https://images.g2crowd.com/uploads/product/image/53e7c66e55b3e527e6d79f9fb234c7c6/outreach.png","url":"https://www.capterra.ca/software/159318/outreach","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":16,"description":"Kixie PowerCall & SMS is a cloud-based sales engagement platform that combines a multi-line power dialer, business SMS, and CRM integration to help sales teams connect with more leads and manage outreach in one place.\n\nSales teams use Kixie PowerCall & SMS to automate call logging, send and receive texts, run multi-line dialing campaigns, and track performance across calls and messages. It integrates with popular CRMs to sync contact data and activity automatically.\n\nCore features include a power dialer, two-way SMS, voicemail drop, call recording, live coaching tools, and real-time reporting. AI-assisted features support call scoring and conversation analysis.\n\nThe platform suits small to midsize sales teams in industries such as real estate, insurance, financial services, and SaaS.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.capterra.ca/software/135636/kixie-powercall","@type":"ListItem"},{"name":"Convin","position":17,"description":"Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.ca/software/204868/convin","@type":"ListItem"},{"name":"JustCall","position":18,"description":"JustCall is a cloud-based communication platform that brings voice calling, SMS, MMS, WhatsApp, and email into one place. Businesses use it to manage customer conversations, track call activity, and coordinate across sales and support teams.\n\nCore features include a shared inbox, call recording, call routing, auto-dialers, and integrations with CRM and helpdesk tools. Teams can monitor live calls, review transcripts, and track performance through built-in reporting dashboards.\n\nJustCall is best suited for small to midsize businesses in sales, customer support, and contact center roles that need a centralized tool for managing multi-channel customer communication.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"CallSource","position":19,"description":"CallSource is for business leaders who rely on data to help them improve their businesses.\nAre you a business owner who wants to be able to connect the money they spend to the results they are striving to achieve? We put the information that is important to you into your hands: With advanced call-tracking, call recording and scoring, call handler coaching, reputation and review management, and so much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18082347-1e0f-40b1-9293-580420ccb28b.png","url":"https://www.capterra.ca/software/181835/calltrack","@type":"ListItem"},{"name":"Substrata","position":20,"description":"Substrata is a cloud-based sales communication platform that analyzes behavioral data across emails and online meetings to help sales teams understand buyer intent and sentiment. It surfaces signals from conversations to give revenue professionals a clearer picture of deal dynamics and stakeholder engagement.\n\nSubstrata connects to existing email and calendar tools, then processes communication patterns to highlight risks and opportunities within active deals. Sales reps and managers use these insights to adjust outreach and prioritize follow-up.\n\nThe platform is best suited for B2B sales teams in mid-size to enterprise organizations across technology, finance, and professional services industries.","image":"https://images.g2crowd.com/uploads/product/image/05835b4c6cee5bb018dbb7581ffaecc9/substrata-substrata.png","url":"https://www.capterra.ca/software/201748/substrata-scip","@type":"ListItem"},{"name":"CTM","position":21,"description":"CTM is a conversation analytics software that helps sales and marketing teams gain insights into customer interactions. The platform analyzes call recordings, transcripts, and live conversations to uncover information about customer preferences and behaviors. Features like AskAI enhance data analysis capabilities for more effective decision-making.\n\nThe software includes workflow automation tools such as call routing, lead management, and performance tracking to streamline sales processes. CTM integrates with platforms like Google Ads, HubSpot, and Salesforce to centralize data across systems. With SOC 2 compliance and regulatory solutions for HIPAA and GDPR, CTM maintains security standards. The platform offers API access for customization, along with sub-account structures and white-label options. Through comprehensive analytics and automation capabilities, CTM enables organizations to make data-driven decisions based on customer conversation insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.ca/software/152004/call-tracking-software","@type":"ListItem"},{"name":"Emitrr","position":22,"description":"Emitrr is a business communication solution designed to streamline customer engagement through text messaging and automation. Acting as a virtual assistant, it manages communication tasks 24/7. Businesses can send texts from existing phone numbers, reducing calls, while team messaging improves staff collaboration.\n\nAutomation tools streamline operations with appointment reminders and updates. The reviews module boosts online presence, and rext campaigns enable mass messaging. Additional features include an online form builder for lead generation, smart scheduling to reduce no-shows, and a VOIP system for phone management.\n\nEmitrr integrates with various CRMs, helping businesses maintain workflows while upgrading communication capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d7cab41-bf45-4fce-a9a7-a3cfa59b8097.jpeg","url":"https://www.capterra.ca/software/215815/emitrr","@type":"ListItem"},{"name":"Mindtickle","position":23,"description":"Mindtickle is a cloud-based revenue enablement platform that brings together sales training, content management, coaching, conversation intelligence, and buyer engagement in one system. It connects seller, buyer, and deal data to help revenue teams improve rep performance and drive quota attainment.\n\nBusinesses use Mindtickle to onboard new sales reps, run ongoing skill development programs, manage sales content, and coach teams using real deal and performance data. Sellers receive in-workflow guidance during live deals, and managers get a unified view of team skills and performance gaps.\n\nCore features include AI role play simulations, adaptive learning with certifications, a sales content library, digital sales rooms, call recording and analysis, and analytics dashboards. The platform integrates with Salesforce, HubSpot, Google Drive, Microsoft Suite, and other common revenue tools.","image":"https://images.g2crowd.com/uploads/product/image/3c0062dfa2e08b16c50977ec204467db/mindtickle.png","url":"https://www.capterra.ca/software/129616/mindtickle","@type":"ListItem"},{"name":"Ebsta","position":24,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.capterra.ca/software/159162/ebsta","@type":"ListItem"},{"name":"Otter.ai","position":25,"description":"Otter.ai is a cloud-based meeting assistant that automatically records, transcribes, and summarizes voice conversations in real time. Teams use it to capture notes during meetings, interviews, and lectures without manual note-taking.\n\nThe platform generates meeting summaries, pulls out action items, and identifies individual speakers throughout a conversation. Users can search transcripts, add comments, and share notes with teammates directly from the app.\n\nOtter.ai integrates with video conferencing tools such as Zoom, Google Meet, and Microsoft Teams, joining meetings automatically to capture content. Transcripts and summaries are stored in a searchable library for later reference.\n\nOtter.ai is best suited for small to midsize businesses, remote teams, sales professionals, and educators who need a reliable way to document spoken conversations and follow up on key decisions.","image":"https://images.g2crowd.com/uploads/product/image/3b3cfbb190f3a7dba5553b67fc3f3ed7/otter-ai.png","url":"https://www.capterra.ca/software/202799/otter","@type":"ListItem"}],"numberOfItems":25}
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