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IT Documentation Software
IT Documentation software helps IT businesses manage their IT processes, organize their assets, and keep their credentials up to date. Key features include workflow management, documentation management, knowledge base management, and access control management. Read more Read less
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IT Glue is AI-powered IT documentation built for IT professionals. Track, find and know everything about your IT in one place.
Learn more about IT Glue
IT Glue is an IT documentation platform built specifically for the unique needs of IT professionals. IT Glue is your single source of truth for all your IT information including assets, passwords, SOPs, licenses, vendors, how-to's and more. Each piece of documentation can be linked to the others and kept up-to-date with automations, making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
NinjaOne Documentation allows IT teams to easily and securely document important information to ensure knowledge loss is minimized.
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NinjaOne Documentation allows IT teams to easily and securely document credentials, procedures, and environmental details so technicians never have to waste time hunting for information again. With a solution designed to help IT teams stay secure with robust role-based access controls, MFA-protected credential storage and more, NinjaOne makes it easy to turn legacy knowledge into institutional knowledge all within the same single-pane-of-glass as our highly rated endpoint management solution.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
ITAM Software: Track complete hardware & software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more!
Learn more about Device42
Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Trusted by teams of 2 to 20,000 to plan, track, and collaborate on work, Jira offers every team the top tools and practices for growth.
Jira is the #1 agile project management tool for all teams to plan, track, and manage any project. Customize workflows to your team’s processes, integrate with over 3,000 apps, automate any task or process with a few clicks, and get rid of mundane tasks with AI. As your single source of truth, Jira seamlessly connects teams that build software with those who launch and support it, so you never lose track of progress or context. And with a free edition, teams of up to ten users can leverage all the power of Jira at no cost, forever.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Document360 is a documentation platform for creating, managing, and sharing IT documentation.
Document360 is a documentation platform tailored specifically for IT documentation, including Software documentation, product documentation, and requirement documentation. Offering a comprehensive suite of features to streamline the process of creating, managing, and sharing documentation related to IT infrastructure, systems, processes, and policies.
One of Document360's key features is its intuitive editor, which allows users to easily create and edit IT documentation using Markdown or advanced WYSIWYG interfaces. Other features include version control, collaboration, customization, integration, and more.
Document360 also offers an AI suite of features, such as AI assistance—Ask Eddy to assist users with interactive search, AI writer to help authors write, AI tag recommender for organizing the knowledge base, relevant article recommendations, and more.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Knowledge work automation platform that enables you to find information faster, work smarter, and achieve more.
M-Files is the leading document management platform for knowledge work automation. It revolutionizes the way knowledge workers handle their processes, from creating and managing documents to automating workflows, collaborating externally, conducting enterprise searches, and ensuring security. M-Files features an innovative metadata-driven architecture, an embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance. For more information, visit www.m-files.com/schedule-a-demo.
Benefits of using M-Files include:
- 70% improvement in process efficiency and accuracy through the automation of document-centric workflows.
- 65% efficiency in saving documents through automation of document organization and classification.
- 50% faster information retrieval with the help of enterprise search, views, and relationships.
Learn more about M-Files integrations today.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
IT Infrastructure Monitoring and Management Software for MSPs and IT professionals
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever.
Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software.
All the features you need to monitor and manage your IT infrastructure proactively.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.
Nuclino is a unified workspace where teams can organize knowledge, manage projects, and share ideas, all in one place. Lightweight by design, Nuclino focuses on getting the essentials just right: its interface is clean and intuitive, the editing experience is frictionless, the search is fast and reliable. It's a modern, simple, and blazingly fast way to collaborate, without the chaos of files and folders, context switching, or silos.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Encrypted cloud-based, integrated, automated password protection to store, manage, and retrieve customer credentials and knowledge.
N-able Passportal is an encrypted and efficient password and credential management solution built for MSPs, offering credential injection, reporting, auditing, password change automation, and privileged client documentation capabilities designed to streamline the technician's day by providing essential documentation at their fingertips to standardize service delivery and expedite issue resolution.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support.
Features:
TICKETS for efficient inquiry management,
TASKS for internal task management,
DOCS for a shared knowledge database,
WIDGET for DOCS on your site/app,
INTEGRATION options for API/webhooks/Zapier integration.
Improve customer support & satisfaction with HelpSpace.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity.
ProProfs Knowledge Base is an easy-to-use tool that can be used to create a knowledge base, FAQs, help centers, documentation, and manuals. Right from authoring and designing to publishing and user management, the tool is your perfect partner across all stages of content creation.
100+ settings and integrations, detailed reports, and advanced user management are some of the noteworthy features of ProProfs Knowledge Base software.
Learn more about ProProfs Knowledge Base
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Document management solution that enables businesses to organize all MSP data and passwords in a secure centralized platform.
Document management software that receives, tracks, manages, and stores IT documents, passwords, and more.
As IT Teams grow, they outgrow the cluttered file shares and excel password lists. Easily Integrates with important PSA, RMM as well with major Authentication and data software. Reduce downtime, create accountability for documentation, and provide peace of mind for managers and IT professionals.
Learn more about IT Portal
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...
An AI-powered online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, IP Allowlist, Audit Trail, export to printed formats, a lot of integrations, and more.
Learn more about ClickHelp
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
AI-powered knowledge management purpose-built for service use-cases. Central management of all data to support omni-channel service.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM.
Boost efficiency and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information.
Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms.
Learn more about USU Knowledge Management
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
IT documentation software that turns time-consuming, manual documentation work into an automated process that takes just seconds.
XIA Configuration is an IT audit and documentation tool that removes the burden of time-consuming, manual, auditing and documentation work by turning it into automated processes that takes just seconds.
Run reports to audit your configuration and check the security compliance of your servers and infrastructure including Windows, AD, Exchange, Azure, Hyper-V, VMware, Citrix and more.
With version control and change tracking, it's easy to detect incorrect configuration and unauthorized changes.
Learn more about XIA Configuration
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
An agentless, self-service tool for application dependency mapping that visualizes all your on-premise and cloud IT infrastructure.
Faddom is an agentless, self-service application dependency mapping tool that visualizes all your on-premise and cloud IT infrastructure in as little as 60 minutes with continuous, automatic updates.
Users do not need to install any agent, provide server credentials, or reconfigure firewall rules.
Faddom can be used to create full, complete IT documentation for change management, cloud migrations, data center consolidations, disaster recovery, business continuity, and microsegmentation.
Learn more about Faddom
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
Virima SaaS reduces the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise, cloud, and remote workers. Virima discovers and inventories hardware and software assets, automatically monitors each for configuration changes and leverages machine learning to identify asset relationships and their role in supporting mission-critical business services. These dynamic relationships and dependencies are brilliantly mapped within Virima's Visual Impact Display.
Learn more about Virima
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
NetExplorer Workspace is the collaborative suite that combines sharing and effective collaboration to facilitate exchanges and teamwork
The secure collaborative suite for multiple users to store, create, share, co-edit and revise!
NetExplorer is a French software publisher specialising in cloud-based file sharing and storage solutions for organisations.
Our collaborative file management suite combines secure file sharing and effective collaboration to facilitate exchanges and teamwork.
Enable your teams to collaborate seamlessly on documents, with the ability to create, modify and co-edit files in real time. Workspace supports all standard document formats: docx (Word), xlsx (Excel), pptx (PowerPoint), and their equivalents.
NetExplorer is RGPD compliant and ISO 27001, ISO 9001 and HDS certified. We have our own servers, located in state-of-the-art data centres that comply with Tier 3+ and Tier 4 standards.
Complete your NetExplorer offer according to your needs with our options: electronic signature, document watermarking and NetExplorer API.
Learn more about NetExplorer Workspace
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Empower your customers for self-service and lower customer support costs with an AI-powered knowledge base and a smart widget.
Empower your customers for self-service without breaking the bank. Let your customer support team focus on the crucial support cases.
Kick-start a great-looking knowledge base with just a few clicks and bring it closer to your customers with our AI-powered widget that proactive answers customer questions. Template editor with live preview without purchasing expensive third-party templates. Rich, collaborative, and fast content editor so you can craft helpful content.
Learn more about HelpCenter.io
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. From automating routine tasks to enabling self-service capabilities, our software enhances IT processes with exceptional efficiency.
As a proud member of the Volaris group, we combine stability with innovation. Our commitment to excellence is demonstrated by our rare SDI reporting accreditation, a quality mark held by only two vendors in the market.
We are service desk experts! Our Sunrisers have extensive experience working on, managing, building, auditing, and improving service desks. Now, we’re creating service desk and IT service management solutions to support the people who matter most to us.
Learn more about Sunrise ITSM
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Enterprise distribution of the famous Wikipedia software MediaWiki, that allows optimized agile knowledge management.
BlueSpice is the optimized tool for agile knowledge sharing, documentation, and collaboration. It's the enterprise distribution of the famous Wikipedia software MediaWiki.
BlueSpice is used for knowledge and quality management, technical and organizational manuals, support, and service desks.
Share existing know-how, ensure clear responsibilities, processes and always up-to-date documentation. With BlueSpice wiki software, companies work securely and in compliance with applicable standards. The software is made and hosted in Germany and is compliant with the EU DSGVO law.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
Liongard transforms IT systems’ data from a messy, hard-to-reach asset into a unified, actionable source of intelligence.
The Liongard Deep Data™ Platform transforms IT systems’ data from a messy, hard-to-reach asset into a unified, actionable source of intelligence. Through automated discovery, documentation and auditing, Liongard empowers MSPs to unlock an operational advantage that delivers both higher profits and exceptional customer experience. Learn more at liongard.com.
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
All-in-one document collaboration & content management platform for teams to create, share and manage their content from one place.
Bit is a new-age document collaboration platform for teams to create robust internal & client facing documents with built in tracking. Bit helps teams centralize and organize their work, collaborate in real-time across workflows, manage digital content intelligently, and track engagement across the content that is shared. Bit helps teams create digital documents that are multi-dimensional to communicate beyond text and images with 50+ integrations.
Learn more about Bit
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Features
- Process/Workflow Automation
- Knowledge Base Management
- Documentation Management
- Credential Management
