---
description: Compare the best Contact Centre Quality Assurance Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Contact Centre Quality Assurance Software - Prices & Reviews - Capterra Canada 2026
---

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# Contact Centre Quality Assurance Software

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> Contact Center Quality Assurance (QA) software helps businesses evaluate agent performance, monitor team productivity, provide individual feedback or coaching sessions, and measure customer satisfaction.

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## Products

1. [Hiya Connect](https://www.capterra.ca/software/213519/hiya-connect) (0 reviews) — Hiya helps businesses get recognized, trusted, and answered by showing their name, logo, and reason for calling on the phone screen.
2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a cloud-based omnichannel customer service software equipped with advanced contact center quality assurance capabilities.
3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
4. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
5. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
6. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
7. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
8. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
9. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
10. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
11. [CloudTalk](https://www.capterra.ca/software/182004/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
12. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
13. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
14. [XM for Customer Experience](https://www.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.
15. [Insightful](https://www.capterra.ca/software/142813/Insightful) — 4.8/5 (253 reviews) — Deliver great service every time with 360° call center quality insights.
16. [Convin](https://www.capterra.ca/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
17. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Quality assurance with real-time AI coaching, automated scoring, compliance tracking, and integrations to improve agent performance
18. [ServiceNow Customer Service Management](https://www.capterra.ca/software/192052/servicenow-customer-service-management) — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
19. [Squaretalk](https://www.capterra.ca/software/219046/squaretalk-matrix) — 4.8/5 (127 reviews) — Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization
20. [Nextiva Contact Center](https://www.capterra.ca/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
21. [Playvox](https://www.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve \& inspire agent performance in an automated way.
22. [Bright Pattern](https://www.capterra.ca/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
23. [Amazon Connect](https://www.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
24. [Zingtree](https://www.capterra.ca/software/137736/zingtree) — 4.4/5 (95 reviews) — The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
25. [Sprinklr](https://www.capterra.ca/software/131274/sprinklr-platform) — 4.2/5 (94 reviews) — Sprinklr is an enterprise-grade, AI-native unified customer experience management platform

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## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

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Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.\n\nPowered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/500069fd-0bc8-4df1-ae1b-aa3a752b86dd.webp","url":"https://www.capterra.ca/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"XM for Customer Experience","position":14,"description":"Move beyond manual, subjective quality management processes with the world's most advanced, AI-driven platform for contact centres. Customer Frontlines automatically scores every interaction in real-time and identifies the traits and behaviours behind your best agents, so you can raise everyone’s game. 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Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.ca/software/204868/convin","@type":"ListItem"},{"name":"JustCall","position":17,"description":"JustCall’s Contact Center Software helps sales and support teams deliver exceptional customer interactions from a single platform. Manage calls, SMS campaigns, virtual numbers, and CRM integrations without switching tools.\n\nStay compliant with real-time alerts and secure, auditable records of every conversation. Spot performance gaps faster with automated transcriptions and recordings, then use them to train and mentor agents.\n\nWith live call monitoring, real-time AI coaching, agents get the support they need during high-stakes conversations. Review recordings, update playbooks, and keep every interaction on track, all within one streamlined platform.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":18,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.ca/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Squaretalk","position":19,"description":"Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of voice, Power Dialer, WhatsApp Business messaging, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs.\n\nSquaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, internal chat for unifying internal and external communication, and enterprise-grade security.\n\nWith local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.\n\nDiscover how Squaretalk’s cloud-based platform can enhance your team’s connection rates and performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.capterra.ca/software/219046/squaretalk-matrix","@type":"ListItem"},{"name":"Nextiva Contact Center","position":20,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.ca/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Playvox","position":21,"description":"Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.capterra.ca/software/164542/playvox","@type":"ListItem"},{"name":"Bright Pattern","position":22,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.ca/software/130369/bright-pattern","@type":"ListItem"},{"name":"Amazon Connect","position":23,"description":"Amazon Connect is a cloud-based contact center service offering cost-effective customer service with technologies, including machine learning, interactive voice response, and intelligent call routing. It enables companies to provide personalized experiences across channels such as voice, chat, and messaging.\n\nAgents can deliver superior experiences using an AI-powered workspace that offers a comprehensive view of the customer. The AI assistant provides real-time responses and recommended actions, reducing training time and after-contact work.\n\nAmazon Connect provides analytics and optimization tools for real-time insights, agent performance evaluation, and tailored coaching to enhance customer satisfaction. Workforce management features help forecast contact volume and optimize agent utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.ca/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Zingtree","position":24,"description":"Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1efc025f-5f36-49a5-a02d-fdb2b79affe2.png","url":"https://www.capterra.ca/software/137736/zingtree","@type":"ListItem"},{"name":"Sprinklr","position":25,"description":"Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ca/software/131274/sprinklr-platform","@type":"ListItem"}],"numberOfItems":25}
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