---
description: Page 3 - Compare the best IT Ticketing Systems Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 3 - IT Ticketing Systems Software - Prices & Reviews - Capterra Canada 2026
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [ServiceNow Customer Service Management](https://www.capterra.ca/software/192052/servicenow-customer-service-management) — 4.4/5 (152 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
2. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (147 reviews) — Hiver is an AI IT ticketing system that simplifies IT support with multichannel ticketing, automation, self-service, and reporting.
3. [ConnectWise Automate](https://www.capterra.ca/software/142789/connectwise-automate) — 4.1/5 (141 reviews) — Automated backup and storage solution that helps businesses with data protection and recovery from physical and virtual machines.
4. [Salesflare](https://www.capterra.ca/software/149522/salesflare) — 4.7/5 (139 reviews) — Salesflare is an intelligent CRM for small and medium-sized B2B businesses, who want to sell more with less work.
5. [Creatio CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
6. [SuperOffice CRM](https://www.capterra.ca/software/39294/superoffice-crm) — 4.2/5 (132 reviews) — SuperOffice is a European CRM software for small and mid-size businesses, with the most user-friendly CRM platform on the market.
7. [Gold-Vision CRM](https://www.capterra.ca/software/133582/gold-vision-crm) — 4.6/5 (131 reviews) — Gold-Vision is an affordable, fully customisable Sales \& Marketing CRM for mid-market business looking to improve their efficiencies.
8. [Highrise](https://www.capterra.ca/software/146703/highrise) — 4.5/5 (130 reviews) — Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business.
9. [Web Help Desk](https://www.capterra.ca/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
10. [Supportbench](https://www.capterra.ca/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
11. [BMC Helix ITSM](https://www.capterra.ca/software/164195/remedy-it-service-management) — 4.1/5 (115 reviews) — Radically redesigned to set a new standard for IT service management on-premises or in the cloud.
12. [Workbooks](https://www.capterra.ca/software/109648/workbooks-crm) — 4.3/5 (112 reviews) — Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support.
13. [Deskero](https://www.capterra.ca/software/131179/deskero) — 4.7/5 (112 reviews) — Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
14. [TOPdesk](https://www.capterra.ca/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
15. [InvGate Service Management](https://www.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
16. [Auvik](https://www.capterra.ca/software/145245/auvik) — 4.7/5 (100 reviews) — Cloud-based software that streamlines and automates network monitoring an management to give teams network visibility and control.
17. [InfoFlo](https://www.capterra.ca/software/96628/infoflo) — 4.5/5 (97 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
18. [OTRS](https://www.capterra.ca/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
19. [LionDesk](https://www.capterra.ca/software/151891/liondesk) — 4.1/5 (95 reviews) — Finally, manage your business stress-free, stay top-of-mind, and sell confidently.
20. [HappyFox Help Desk](https://www.capterra.ca/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
21. [Efficy CRM](https://www.capterra.ca/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
22. [Groove](https://www.capterra.ca/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
23. [PlanPlus Online](https://www.capterra.ca/software/132397/planplus-crm) — 4.0/5 (85 reviews) — PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals.
24. [WORKetc](https://www.capterra.ca/software/118331/worketc) — 4.6/5 (85 reviews) — CRM, projects, billing, helpdesk \& more in the single online platform. Gmail, Outlook, Xero \& Quickbooks Online integrations.
25. [SalesNOW](https://www.capterra.ca/software/129914/salesnow) — 4.6/5 (81 reviews) — SalesNOW is the Mobile \& Online CRM Your Sales Team Will Love\!\! Designed to help your team to sell more, sell faster and work anywhere.

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## Related Categories

- [Sales Tracking Software](https://www.capterra.ca/directory/32744/sales-tracking/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

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Available as cloud-based SaaS or On-Premises implementation and code-free configuration, InvGate Service Management is the solution of choice for organizations looking for an ITSM solution without the overhead of extensive implementations and high cost of ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.ca/software/133392/service-desk","@type":"ListItem"},{"name":"Auvik","position":16,"description":"Cloud-based network management software that provides network visibility and control, real-time network mapping and inventory, and more. Its automated config backup and restore on network devices enable users to mitigate network risk. Auvik TrafficInsights shows who's on the network, which apps they're using, and where their traffic is going.\n\n Auvik offers troubleshooting capabilities through customizable alerts, NetFlow analysis, and device management tools that facilitate problem resolution. The platform can be deployed in under an hour with no on-premises hardware required and supports numerous device vendors. Additionally, Auvik manages SaaS applications, helping identify shadow IT and maintain compliance standards. The comprehensive functionality of Auvik enhances overall network management efficiency, contributing to improved IT infrastructure reliability.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7977d73c-6c9c-4f6c-a830-65e2350a83de.png","url":"https://www.capterra.ca/software/145245/auvik","@type":"ListItem"},{"name":"InfoFlo","position":17,"description":"InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.\n\nSeamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.\n\nWith InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/06dc248a-f5da-4a6a-ac4b-25dbfaadb6b7.png","url":"https://www.capterra.ca/software/96628/infoflo","@type":"ListItem"},{"name":"OTRS","position":18,"description":"OTRS is a fully-managed service management solution that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64b6e562-5d48-4ad9-b584-f5b7a212fbbb.png","url":"https://www.capterra.ca/software/127284/otrs","@type":"ListItem"},{"name":"LionDesk","position":19,"description":"Known as the most affordable and easy-to-use CRM for sales professionals and small businesses, LionDesk allows you to go from Lead to Close in a highly customizable platform. Starting at $25/Month. \n\nIts most popular features include video email and texting, automated lead follow up, task reminders, transaction management, and database segmentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09ae7f17-6396-4ef4-8376-c828eee5396a.png","url":"https://www.capterra.ca/software/151891/liondesk","@type":"ListItem"},{"name":"HappyFox Help Desk","position":20,"description":"🌟 [New: Unlimited Agents] Upgrade to HappyFox, the ultimate help desk & customer support software! Effortlessly manage inquiries from email, chat, social media, and phone on one cloud platform. Integrates with CRM, live chat, and more. Automate with smart rules for swift resolutions. Revolutionize your support system now!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.ca/software/83211/happyfox","@type":"ListItem"},{"name":"Efficy CRM","position":21,"description":"At last, a CRM solution that adapts to your needs. Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.ca/software/149894/efficy-crm","@type":"ListItem"},{"name":"Groove","position":22,"description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration.\n\nGroove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab0ef76-5070-4031-a2da-fbbdaaa97462.jpeg","url":"https://www.capterra.ca/software/143005/groove","@type":"ListItem"},{"name":"PlanPlus Online","position":23,"description":"PlanPlus Online is an online productivity solution that provides leaders with a planner to plan, execute, and achieve goals. The online planner includes contact management, task management, a calendar, and daily notes to help users achieve goals. PlanPlus integrates with platforms like Outlook, Gmail, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca824e87-bb4e-439f-ad01-939a621dc468.png","url":"https://www.capterra.ca/software/132397/planplus-crm","@type":"ListItem"},{"name":"WORKetc","position":24,"description":"With integrated CRM, projects, billing, help desk, reporting and collaboration, WORKetc is the all-in-one cloud-based software solution to manage your growing business. \n\nWORKetc goes beyond what the average CRM can do by letting you manage and track all aspects of the entire customer lifecycle. WORKetc is there every step of the way - from the initial sale through to quotes, projects, product delivery, invoicing, and customer support. All data is in one place, keeping your team updated.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b34da490-8e06-4799-9acd-43625924e807.png","url":"https://www.capterra.ca/software/118331/worketc","@type":"ListItem"},{"name":"SalesNOW","position":25,"description":"SalesNOW is the Mobile & Online CRM that your sales team will love!!  Our award-winning CRM is designed to make you and your sales team significantly more productive, whether you run a small business or an enterprise sales team. And best of all, our SalesNOW Success Team will work with you to configure SalesNOW to best meet your business needs, import your data, train your team - all at no charge.  And then we'll give you 30 days to put SalesNOW to the test. Phone & email support is always free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0a789f5-a6d7-4ee6-a2ac-6a92233d139c.png","url":"https://www.capterra.ca/software/129914/salesnow","@type":"ListItem"}],"numberOfItems":25}
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