---
description: Compare the best IT Ticketing Systems Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: IT Ticketing Systems Software - Prices & Reviews - Capterra Canada 2026
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (802 reviews) — Modernize IT ticketing with Freshservice, an AI-native ITSM platform that deflects requests, speeds resolutions, and uncomplicates IT.
2. [ScreenConnect](https://www.capterra.ca/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
3. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
4. [Creatio AI CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (151 reviews) — New Era of CRM: Built on AI. Ready to act
5. [Fieldpoint](https://www.capterra.ca/software/43548/fieldpoint) — 4.1/5 (16 reviews) — Fieldpoint offers flexible solutions for medium/large size businesses as well as customized robust solutions for enterprise companies.
6. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7002 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
7. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
8. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
9. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
11. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2077 reviews) — NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale.
12. [Nimble](https://www.capterra.ca/software/123032/nimble) — 4.4/5 (1868 reviews) — Nimble is the AI-driven CRM for smarter email marketing, engagement, sales, and business growth.
13. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support.
14. [Asset Panda](https://www.capterra.ca/software/142562/asset-panda) — 4.6/5 (1370 reviews) — Cloud-based asset lifecycle management software that adapts to your unique workflows and use cases to save you time and money.
15. [Odoo](https://www.capterra.ca/software/135618/odoo) — 4.2/5 (1333 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
16. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder.
17. [Act\!](https://www.capterra.ca/software/133171/act) — 3.9/5 (936 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
18. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
19. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
20. [mHelpDesk](https://www.capterra.ca/software/77264/mhelpdesk) — 4.3/5 (824 reviews) — Cloud and mobile-based service management software that helps automate processes such as scheduling, dispatching, invoicing, and more.
21. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
22. [Apptivo](https://www.capterra.ca/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
23. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
24. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Streamline IT service delivery with right-sized AI built for real work. Automate workflows and resolve tickets up to 52% faster.
25. [Agile CRM](https://www.capterra.ca/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

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## Related Categories

- [Sales Tracking Software](https://www.capterra.ca/directory/32744/sales-tracking/software)
- [CRM Software](https://www.capterra.ca/directory/2/customer-relationship-management/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

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Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":10,"description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. 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Ask Oracle enables users to interact with NetSuite through natural language by answering questions, analyzing business data, surfacing insights, and providing guidance-all within NetSuite’s existing security, roles, permissions, and controls. Embedded into everyday workflows, Ask Oracle helps users make faster, more informed decisions and take action without disrupting their work. Agents and agentic workflows extend these capabilities by automating tasks & coordinating work across multiple steps. 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Use built-in email marketing and customizable web forms to capture leads, send targeted outreach, and manage relationships — without the complexity or cost of traditional CRM stacks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0a460f98-bfe9-4de9-a3b8-9d1a269fb560.png","url":"https://www.capterra.ca/software/123032/nimble","@type":"ListItem"},{"name":"LiveAgent","position":13,"description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. 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With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.ca/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":16,"description":"Bitrix24 is a cloud-based or self-hosted workspace platform that brings CRM, project management, team communication, HR tools, website building, and workflow automation together in one place. Businesses use it to manage sales pipelines, client communications, and internal collaboration without switching between separate tools.\n\nCore features include a full CRM with omnichannel contact center, Kanban and Gantt project views, video conferencing for 100 or more participants, online document co-editing, email and SMS marketing, shared calendars, and a no-code website builder with an online store. Workflow and sales process automation handles tasks, approvals, and CRM pipelines across the platform.\n\nBitrix24 suits solo operators, small startups, and large enterprises alike. It offers a free plan for unlimited users and paid tiers scaling up to 10,000 users. A self-hosted edition is available for organizations that require on-premises control.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Act!","position":17,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.ca/software/133171/act","@type":"ListItem"},{"name":"TeamSupport","position":18,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":19,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"mHelpDesk","position":20,"description":"mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. The software's scheduling and dispatch tools efficiently manage technicians' schedules and track their progress in real-time. Integrated invoicing and billing simplify payments, ensuring faster transactions. mHelpDesk enhances customer communication with automated appointment reminders and updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/273c54aa-4d75-41b9-9914-e2c0a26baa2c.png","url":"https://www.capterra.ca/software/77264/mhelpdesk","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"Apptivo","position":22,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.ca/software/1011835/apptivo","@type":"ListItem"},{"name":"NiCE CXone","position":23,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":25,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ca/software/135148/agile-crm","@type":"ListItem"}],"numberOfItems":25}
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