---
description: Discover and compare Free IT Ticketing Systems Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free IT Ticketing Systems Software - Capterra Canada 2026
---

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# IT Ticketing Systems Software

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> IT Ticketing Systems are software tools for managing and resolving user-reported issues and service requests in an organized manner. These systems enable IT support teams to track, prioritize, and address tickets efficiently, ensuring timely solutions while maintaining a detailed record of incidents and responses for accountability and analysis.

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## Products

1. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
2. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [ScreenConnect](https://www.capterra.ca/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
4. [Odoo](https://www.capterra.ca/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
5. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
6. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
7. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
8. [Agile CRM](https://www.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
9. [Flowlu](https://www.capterra.ca/software/166656/flowlu) — 4.8/5 (387 reviews) — Streamline support by centralizing requests, automating workflows, and tracking issue resolution. Keep your clients informed\!
10. [Vtiger CRM](https://www.capterra.ca/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
11. [Help Scout](https://www.capterra.ca/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
12. [SalesRabbit](https://www.capterra.ca/software/157329/sales-rabbit) — 4.2/5 (191 reviews) — The only choice for comprehensive sales enablement.
13. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
14. [Capsule](https://www.capterra.ca/software/124041/capsule) — 4.5/5 (167 reviews) — Capsule is a CRM solution that helps businesses stay organized, know more about their customers \& build better relationships.
15. [Cherwell Service Management](https://www.capterra.ca/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
16. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI IT ticketing system that simplifies IT support with multichannel ticketing, automation, self-service, and reporting.
17. [Highrise](https://www.capterra.ca/software/146703/highrise) — 4.5/5 (130 reviews) — Simple cloud based CRM to keep track of the leads, conversations, follow ups, and tasks that are the lifelines of your business.
18. [Web Help Desk](https://www.capterra.ca/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
19. [Workbooks](https://www.capterra.ca/software/109648/workbooks-crm) — 4.3/5 (112 reviews) — Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support.
20. [Whatfix](https://www.capterra.ca/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
21. [SherpaDesk](https://www.capterra.ca/software/136172/sherpadesk) — 4.7/5 (62 reviews) — Finally a customer support solution that focuses on what really matters - Time
22. [1CRM](https://www.capterra.ca/software/131566/1crm) — 4.3/5 (57 reviews) — The most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market.
23. [ProProfs Chat](https://www.capterra.ca/software/212513/proprofs-chat) — 4.8/5 (53 reviews) — ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers.
24. [SuiteCRM](https://www.capterra.ca/software/136373/suitecrm) — 4.2/5 (48 reviews) — Open source modular CRM that can be configured for your sales or service department. Combined option is also available.
25. [Shape](https://www.capterra.ca/software/173673/setshape) — 4.7/5 (44 reviews) — The most flexible CRM ever created\!

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## Related Categories

- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

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IT teams can also deploy self-service through AI chatbots and a knowledge base, deflecting L1 tickets and reducing costs. Finally, customizable reports and dashboards provide insights into SLA compliance, response times, employee feedback, and resolution times—helping IT teams continuously improve performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ca/software/142975/hiver","@type":"ListItem"},{"name":"Highrise","position":17,"description":"Join tens of thousands of small businesses managing follow ups with a simple CRM that's been helping people get back to what they love for 10 years.  Other tools are too cumbersome or require too many steps. Highrise is the just right, more thoughtful way to track leads, manage follow ups, and build relationships. Start with a free no risk 30 day trial - follow up, close deals, and spend the rest of your day doing the things only you can do.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e2f6cadf-0f42-4d5e-b4a8-99a7304d5121.png","url":"https://www.capterra.ca/software/146703/highrise","@type":"ListItem"},{"name":"Web Help Desk","position":18,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.ca/software/179421/web-help-desk","@type":"ListItem"},{"name":"Workbooks","position":19,"description":"Workbooks is the 'No-BS' CRM: rated #1 CRM for midmarket firms by TechRadar in 2025, Workbooks combines its software platform with outstanding consultancy, implementation and support.\n\nWorkbooks joins up your entire business with a single cloud-based CRM solution and lowers the cost and risk of your CRM project with co-funded implementation.\n\nAnd with software and services from a single supplier, you can get a made-to-measure CRM, for an off-the-shelf price.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d730d69-3f3b-4a7d-b6aa-34b3a0d96472.jpeg","url":"https://www.capterra.ca/software/109648/workbooks-crm","@type":"ListItem"},{"name":"Whatfix","position":20,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.ca/software/143008/whatfix","@type":"ListItem"},{"name":"SherpaDesk","position":21,"description":"SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. \n\nOrganizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log  their time and expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09830589-4e4e-44f9-96a1-e0de6f10283f.png","url":"https://www.capterra.ca/software/136172/sherpadesk","@type":"ListItem"},{"name":"1CRM","position":22,"description":"1CRM enables businesses to create long-lasting customer relationships with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere. 1CRM stands out for its inclusion of Order Management, Service Management and Project Management within its CRM framework - including timesheets and expense reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1668a980-2bec-4353-b7f0-81b95f5cf6e0.png","url":"https://www.capterra.ca/software/131566/1crm","@type":"ListItem"},{"name":"ProProfs Chat","position":23,"description":"ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/26c499f9-a244-4f2b-964c-900f3ba82cb2.png","url":"https://www.capterra.ca/software/212513/proprofs-chat","@type":"ListItem"},{"name":"SuiteCRM","position":24,"description":"SuiteCRM is the award winning Customer Relationship Management application brought to you by SuiteCRM Ltd (authors & maintainers). The application is enterprise ready and completely scalable to suit any business size or requirement. \nSuiteCRM is fully customisable and can be tailor-made to fit your current or future business processes. Most importantly, the application is open source and is completely free to use, with no limitations on users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6bde7782-1210-4618-81d4-f8d291d8e408.jpeg","url":"https://www.capterra.ca/software/136373/suitecrm","@type":"ListItem"},{"name":"Shape","position":25,"description":"Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform.\n\nShape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer r","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bca0b2f-7b74-41cd-a603-ad186a618a8d.png","url":"https://www.capterra.ca/software/173673/setshape","@type":"ListItem"}],"numberOfItems":25}
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