---
description: Compare the best Call Centre Workforce Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Call Centre Workforce Management Software - Prices & Reviews - Capterra Canada 2026
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# Call Centre Workforce Management Software

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> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
2. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
3. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
4. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
5. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments.
6. [Gong](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (561 reviews) — Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching.
7. [Guesty Lite](https://www.capterra.ca/software/169863/your-porter-app) — 4.7/5 (548 reviews) — All-in-one platform for short-term rental hosts to simplify operations and grow revenue through automations and dynamic pricing tools.
8. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
9. [Salesforce Platform](https://www.capterra.ca/software/164356/app-cloud) — 4.4/5 (407 reviews) — Build around the customer with AI-powered apps to create amazing experiences.
10. [Kixie PowerCall & SMS](https://www.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
11. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
12. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
13. [RingCX](https://www.capterra.ca/software/154951/ringcentral-contact-center) — 4.2/5 (263 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
14. [Insightful](https://www.capterra.ca/software/142813/Insightful) — 4.8/5 (253 reviews) — Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software.
15. [Aspect Workforce](https://www.capterra.ca/software/160354/alvaria) — 4.2/5 (251 reviews) — Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
16. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
17. [ServiceNow Customer Service Management](https://www.capterra.ca/software/192052/servicenow-customer-service-management) — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
18. [Squaretalk](https://www.capterra.ca/software/219046/squaretalk-matrix) — 4.8/5 (127 reviews) — Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization
19. [Nextiva Contact Center](https://www.capterra.ca/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
20. [ZIWO](https://www.capterra.ca/software/171265/ziwo) — 4.6/5 (110 reviews) — ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
21. [Playvox](https://www.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency.
22. [Amazon Connect](https://www.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
23. [Sprinklr](https://www.capterra.ca/software/131274/sprinklr-platform) — 4.2/5 (94 reviews) — Sprinklr is an enterprise-grade, AI-native unified customer experience management platform
24. [CxEngage](https://www.capterra.ca/software/157026/lifesize) — 4.4/5 (91 reviews) — Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application.
25. [Assembled](https://www.capterra.ca/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization.

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## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

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Businesses use it to manage customer conversations, track call activity, and coordinate across sales and support teams.\n\nCore features include a shared inbox, call recording, call routing, auto-dialers, and integrations with CRM and helpdesk tools. Teams can monitor live calls, review transcripts, and track performance through built-in reporting dashboards.\n\nJustCall is best suited for small to midsize businesses in sales, customer support, and contact center roles that need a centralized tool for managing multi-channel customer communication.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":17,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.ca/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"Squaretalk","position":18,"description":"Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of voice, Power Dialer, WhatsApp Business messaging, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs.\n\nSquaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, internal chat for unifying internal and external communication, and enterprise-grade security.\n\nWith local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.\n\nDiscover how Squaretalk’s cloud-based platform can enhance your team’s connection rates and performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0f097d04-be63-4ea7-ac19-2b5b1619003b.jpeg","url":"https://www.capterra.ca/software/219046/squaretalk-matrix","@type":"ListItem"},{"name":"Nextiva Contact Center","position":19,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.ca/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"ZIWO","position":20,"description":"ZIWO is a cloud-based contact center software (CCaaS) that supports workforce management by helping businesses monitor, manage, and optimize agent activity across voice, WhatsApp, and SMS channels. Accessible from a single interface, ZIWO enables real-time tracking of agent performance, call handling, and customer interactions. It supports both in-office and remote teams, making it ideal for distributed workforces. With telecom coverage in 145+ countries, including full GCC support, companies can scale quickly with local numbers. \n\nZIWO integrates with 15+ CRMs and offers 500+ APIs, enabling custom workflows and performance reporting. Designed for customer service, sales, and support teams, ZIWO helps improve scheduling efficiency, resource allocation, and service consistency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.capterra.ca/software/171265/ziwo","@type":"ListItem"},{"name":"Playvox","position":21,"description":"Playvox's Omnichannel Workforce Management (WFM) streamlines capacity planning, forecasting, scheduling, and intraday planning with AI, minimizing time and effort. Cloud-based accessibility ensures remote management ease. Real-time insights aid in managing staff allocation and complex customer interactions. Flexible change management empowers employees with shift swaps and time-off requests. Interactive dashboards consolidate key performance indicators (KPIs) for efficient planning and monitoring. Tailored for omnichannel contact centers, Playvox supports multi-step interactions and concurrent digital service channels, surpassing traditional voice-centric solutions. Its user-friendly interface promotes quick adoption and efficient customer service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.capterra.ca/software/164542/playvox","@type":"ListItem"},{"name":"Amazon Connect","position":22,"description":"Amazon Connect is a cloud-based contact center service offering cost-effective customer service with technologies, including machine learning, interactive voice response, and intelligent call routing. It enables companies to provide personalized experiences across channels such as voice, chat, and messaging.\n\nAgents can deliver superior experiences using an AI-powered workspace that offers a comprehensive view of the customer. The AI assistant provides real-time responses and recommended actions, reducing training time and after-contact work.\n\nAmazon Connect provides analytics and optimization tools for real-time insights, agent performance evaluation, and tailored coaching to enhance customer satisfaction. Workforce management features help forecast contact volume and optimize agent utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.ca/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Sprinklr","position":23,"description":"Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ca/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"CxEngage","position":24,"description":"Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as a Meeting Solutions Visionary by Gartner and as Frost & Sullivans Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the worlds first 4K video conferencing solution and 4K service architecture. Lifesize sets a new standard for video collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98289597-9672-4b18-9507-bab48bd73912.webp","url":"https://www.capterra.ca/software/157026/lifesize","@type":"ListItem"},{"name":"Assembled","position":25,"description":"Assembled delivers modern call center workforce management powered by AI. Built for high-volume support environments, the platform provides over 90% forecast accuracy across voice and digital channels, helping leaders anticipate demand and staff confidently.\n\nWith fast, intuitive, and fully customizable scheduling, teams can optimize coverage across in-house and BPO agents while adapting to changing volumes and service level goals. Assembled also helps organizations balance AI automation and human workloads, ensuring the right interactions are handled by the right resource.\n\nCentralized reporting and cross-team visibility give operations leaders clear insights into utilization, performance, and service levels. The result is smarter staffing, lower costs, and a more efficient, scalable call center operation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.capterra.ca/software/195644/assembled","@type":"ListItem"}],"numberOfItems":25}
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