---
description: Compare the best Call Centre Workforce Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Call Centre Workforce Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](https://www.capterra.ca/directory/32607/call-center-workforce-management/software)

# Call Centre Workforce Management Software

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> Call Center Workforce Management software enables businesses to create employee schedules, forecast labor requirements, and monitor agents' performance. This type of software commonly provides tools to streamline intraday management, productivity analysis, employee coaching, call recording, and compliance tracking.

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## Products

1. [Dynamics 365](https://www.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
2. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
3. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
4. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
5. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments.
6. [Gong.io](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (560 reviews) — Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement.
7. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
8. [Kixie PowerCall](https://www.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
9. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
10. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
11. [RingCX](https://www.capterra.ca/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
12. [Aspect Workforce](https://www.capterra.ca/software/160354/alvaria) — 4.2/5 (251 reviews) — Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
13. [Insightful](https://www.capterra.ca/software/142813/workpuls) — 4.8/5 (156 reviews) — Forecast demand and track performance. Improve efficiency with Insightful’s call center quality management software.
14. [Nextiva Contact Center](https://www.capterra.ca/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
15. [Playvox](https://www.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox's AI-driven WFM simplifies staffing, empowers employees, and supports omnichannel contact centers, boosting efficiency.
16. [ZIWO](https://www.capterra.ca/software/171265/ziwo) — 4.7/5 (108 reviews) — ZIWO | Cloud Contact Center Software deployed instantly with CRM plugins, full API access, and agent connectivity.
17. [Sprinklr](https://www.capterra.ca/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.
18. [Assembled](https://www.capterra.ca/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered call center workforce management with accurate forecasting, smart scheduling, and staffing optimization.
19. [Modjo](https://www.capterra.ca/software/215663/modjo) — 4.7/5 (60 reviews) — Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling.
20. [TCN](https://www.capterra.ca/software/84252/tcn) — 4.5/5 (57 reviews) — Scheduling contact center agents used to be a guessing game, but that’s a thing of the past. With TCN’s Workforce Management solution.
21. [Sharpen](https://www.capterra.ca/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
22. [8x8 Contact Center](https://www.capterra.ca/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
23. [Call Center Studio](https://www.capterra.ca/software/176017/alotech) — 4.5/5 (47 reviews) — AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio
24. [Monster VoIP](https://www.capterra.ca/software/182736/mv-business-voip) — 4.7/5 (44 reviews) — MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, \& other unified communications tool.
25. [PanTerra Streams](https://www.capterra.ca/software/1002020/panterra-streams) — 4.5/5 (35 reviews) — Cloud contact center with workforce management, AI-driven analytics, call routing, and real-time agent monitoring.

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## Related Categories

- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)

## Links

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Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.ca/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"Playvox","position":15,"description":"Playvox's Omnichannel Workforce Management (WFM) streamlines capacity planning, forecasting, scheduling, and intraday planning with AI, minimizing time and effort. Cloud-based accessibility ensures remote management ease. Real-time insights aid in managing staff allocation and complex customer interactions. Flexible change management empowers employees with shift swaps and time-off requests. Interactive dashboards consolidate key performance indicators (KPIs) for efficient planning and monitoring. Tailored for omnichannel contact centers, Playvox supports multi-step interactions and concurrent digital service channels, surpassing traditional voice-centric solutions. Its user-friendly interface promotes quick adoption and efficient customer service delivery.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28a50137-ebc1-436d-884e-385b7b7c466d.png","url":"https://www.capterra.ca/software/164542/playvox","@type":"ListItem"},{"name":"ZIWO","position":16,"description":"ZIWO is a cloud-based contact center software (CCaaS) that supports workforce management by helping businesses monitor, manage, and optimize agent activity across voice, WhatsApp, and SMS channels. Accessible from a single interface, ZIWO enables real-time tracking of agent performance, call handling, and customer interactions. It supports both in-office and remote teams, making it ideal for distributed workforces. With telecom coverage in 145+ countries, including full GCC support, companies can scale quickly with local numbers. \n\nZIWO integrates with 15+ CRMs and offers 500+ APIs, enabling custom workflows and performance reporting. Designed for customer service, sales, and support teams, ZIWO helps improve scheduling efficiency, resource allocation, and service consistency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b0ac513e-aa52-4ebd-9a02-6343d056b3b8.jpeg","url":"https://www.capterra.ca/software/171265/ziwo","@type":"ListItem"},{"name":"Sprinklr","position":17,"description":"Sprinklr's mission is to help the world's most loved brands create happier customers. We do this with the world's first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world's most valuable brands, including McDonald's, Nike, and Microsoft.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ca/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"Assembled","position":18,"description":"Assembled delivers modern call center workforce management powered by AI. Built for high-volume support environments, the platform provides over 90% forecast accuracy across voice and digital channels, helping leaders anticipate demand and staff confidently.\n\nWith fast, intuitive, and fully customizable scheduling, teams can optimize coverage across in-house and BPO agents while adapting to changing volumes and service level goals. Assembled also helps organizations balance AI automation and human workloads, ensuring the right interactions are handled by the right resource.\n\nCentralized reporting and cross-team visibility give operations leaders clear insights into utilization, performance, and service levels. The result is smarter staffing, lower costs, and a more efficient, scalable call center operation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.capterra.ca/software/195644/assembled","@type":"ListItem"},{"name":"Modjo","position":19,"description":"Modjo is the Sales Agentic AI Platform built for European revenue teams. \nIt captures every customer interaction from calls to meetings and emails. It deploys AI agents that work before, during, and after every sales interaction: briefing reps, updating the CRM andsending follow-ups emails.\nReady to use from day one, fully customizable, and embedded \nnatively into your existing tools such as HubSpot, Salesforce, Slack. \n\nTrusted across Europe: fully GDPR-compliant, with all data hosted on European servers and SOC II certificatio","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89c88d43-9cd6-4a85-9448-381d8c4e19fd.png","url":"https://www.capterra.ca/software/215663/modjo","@type":"ListItem"},{"name":"TCN","position":20,"description":"TCN’s Workforce Management (WFM) solution helps you optimize agent labor costs through detailed data on labor activities. For example, it streamlines scheduling with AI-driven forecasting that analyzes your data to predict future contact volumes across various channels. This enables managers to accurately determine the number of agents and specific skills required for upcoming interactions, fostering better decision making and positively impacting overall business performance. Plus, WFM empowers agents to take control of their own schedules, resulting in less wasted time and reduced scheduling confusion. Ultimately, with WFM, you can ensure optimal staffing levels and reduce labor costs while guaranteeing that your Service Level Agreements (SLAs) are being met.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.capterra.ca/software/84252/tcn","@type":"ListItem"},{"name":"Sharpen","position":21,"description":"Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. \n\nEquip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.capterra.ca/software/145658/sharpen","@type":"ListItem"},{"name":"8x8 Contact Center","position":22,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5160c6b7-7830-4d8e-924a-a86c7dcd90e3.png","url":"https://www.capterra.ca/software/161523/contactnow","@type":"ListItem"},{"name":"Call Center Studio","position":23,"description":"Call Center Studio is an AI-powered cloud contact center software built on Google Cloud to automate customer service workflows and improve agent performance. Its AI tools include conversational chatbots, speech-to-text transcription, real-time sentiment analysis, predictive dialers, and smart IVR routing, helping businesses and BPOs reduce handling times and enhance customer experiences.\n\nWith omnichannel support across voice, chat, WhatsApp, and messaging apps, Call Center Studio is trusted by BPOs and enterprises in e-commerce, logistics, healthcare, and finance. Its scalable, flexible platform ensures fast deployment, lower operational costs, higher productivity, and future-ready AI capabilities for any contact center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.capterra.ca/software/176017/alotech","@type":"ListItem"},{"name":"Monster VoIP","position":24,"description":"MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.capterra.ca/software/182736/mv-business-voip","@type":"ListItem"},{"name":"PanTerra Streams","position":25,"description":"Streams.AI provides a complete cloud-based contact center solution with built-in workforce management tools. Supervisors can monitor live calls, access detailed performance analytics, and leverage AI-driven agent assist to boost efficiency. Features like advanced call queuing, skill-based routing, and multi-channel support (voice, video, SMS, chat) help businesses deliver excellent customer service while controlling costs. Deployment is quick with dedicated onboarding, and scalability ensures Streams.AI grows with your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a8eac44-3c37-471e-a7f2-85d843dca8cd.png","url":"https://www.capterra.ca/software/1002020/panterra-streams","@type":"ListItem"}],"numberOfItems":25}
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