---
description: Compare the best Chatbot Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatbot Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)

# Chatbot Software

Canonical: https://www.capterra.ca/directory/32448/chatbot/software

Page: 1 / 52\
Next: [Next page](https://www.capterra.ca/directory/32448/chatbot/software?page=2)

> Chatbot software provides automated responses to queries from customers, leads, or other users.

-----

## Products

1. [Text](https://www.capterra.ca/software/1078275/Text) — 4.7/5 (32 reviews) — AI chatbot software that resolves conversations and closes sales on its own, 24/7.
2. [SAS Viya](https://www.capterra.ca/software/1043140/sas-viya) — 4.4/5 (12 reviews) — SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure.
3. [Adobe Brand Concierge](https://www.capterra.ca/software/1081629/Adobe-Brand-Concierge) (0 reviews) — Brand Concierge transforms static digital experiences into personalized, conversational journeys.
4. [Social Intents](https://www.capterra.ca/software/211547/social-intents) — 4.7/5 (10 reviews) — Engage website visitors instantly through seamless AI chatbot and live chat integrations with Microsoft Teams, Slack, Google Chat.
5. [Chatsi](https://www.capterra.ca/software/1069679/Chatsi) — 5.0/5 (2 reviews) — An AI-powered sales assistant designed to bring the in-store experience online, providing recommendations and real-time support.
6. [Brevo Marketing Platform](https://www.capterra.ca/software/132996/brevo) — 4.6/5 (3523 reviews) — Cloud-based platform for email, SMS, and WhatsApp marketing with automation, CRM, live chat, transactional email, and loyalty program.
7. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
8. [Notion](https://www.capterra.ca/software/186596/notion) — 4.7/5 (2829 reviews) — Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
9. [Writesonic](https://www.capterra.ca/software/219972/writesonic) — 4.8/5 (2102 reviews) — Cloud-based SEO and AI search visibility platform for tracking brand presence, optimizing content, and creating articles.
10. [Paylocity](https://www.capterra.ca/software/86714/webpay) — 4.3/5 (1934 reviews) — Cloud-based HCM platform covering HR, payroll, benefits, time tracking, performance, finance, and IT operations in one system.
11. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
12. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
13. [Appy Pie](https://www.capterra.ca/software/140928/appy-pie) — 4.6/5 (1394 reviews) — Cloud-based, no-code platform for building native iOS and Android apps, websites, chatbots, and automated workflows using.
14. [SendPulse](https://www.capterra.ca/software/146369/sendpulse) — 4.6/5 (773 reviews) — SendPulse is a marketing automation platform for email, SMS, and chatbot marketing and creating websites and online courses.
15. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
16. [Birdeye](https://www.capterra.ca/software/152997/birdeye) — 4.7/5 (707 reviews) — Birdeye is a Reputation \& Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, \& grow sales.
17. [Weave](https://www.capterra.ca/software/141842/weave) — 4.4/5 (693 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
18. [Lime Connect](https://www.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
19. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI
20. [Celoxis](https://www.capterra.ca/software/5923/celoxis) — 4.5/5 (567 reviews) — Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results
21. [Gong](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (561 reviews) — Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching.
22. [Podium](https://www.capterra.ca/software/164285/podium) — 4.2/5 (526 reviews) — Cloud-based lead management platform that consolidates text, phone, email, and social into one inbox with reviews and reporting.
23. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (486 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
24. [ChatGPT](https://www.capterra.ca/software/1049484/chatgpt) — 4.4/5 (403 reviews) — ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans.
25. [Zenvia Customer Cloud](https://www.capterra.ca/software/201739/zenvia-conversion) — 4.1/5 (359 reviews) — Cloud-based customer engagement platform managing the full customer journey via WhatsApp, SMS, email, webchat, and voice.

-----

Page: 1 / 52\
Next: [Next page](https://www.capterra.ca/directory/32448/chatbot/software?page=2)

## Related Categories

- [Conversational Marketing Platform Software](https://www.capterra.ca/directory/31562/conversational-marketing-platform/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [AI Agents for Customer Support](https://www.capterra.ca/directory/34696/ai-agents-for-customer-support/software)
- [Artificial Intelligence Software](https://www.capterra.ca/directory/30938/artificial-intelligence/software)
- [Virtual Assistant Software](https://www.capterra.ca/directory/33535/virtual-assistant/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/32448/chatbot/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/32448/chatbot/software> |
| de | <https://www.capterra.com.de/directory/32448/chatbot/software> |
| de-AT | <https://www.capterra.at/directory/32448/chatbot/software> |
| de-CH | <https://www.capterra.ch/directory/32448/chatbot/software> |
| en | <https://www.capterra.com/chatbot-software/> |
| en-AE | <https://www.capterra.ae/directory/32448/chatbot/software> |
| en-AU | <https://www.capterra.com.au/directory/32448/chatbot/software> |
| en-CA | <https://www.capterra.ca/directory/32448/chatbot/software> |
| en-GB | <https://www.capterra.co.uk/directory/32448/chatbot/software> |
| en-IE | <https://www.capterra.ie/directory/32448/chatbot/software> |
| en-IL | <https://www.capterra.co.il/directory/32448/chatbot/software> |
| en-IN | <https://www.capterra.in/directory/32448/chatbot/software> |
| en-NZ | <https://www.capterra.co.nz/directory/32448/chatbot/software> |
| en-SG | <https://www.capterra.com.sg/directory/32448/chatbot/software> |
| en-ZA | <https://www.capterra.co.za/directory/32448/chatbot/software> |
| es | <https://www.capterra.es/directory/32448/chatbot/software> |
| es-AR | <https://www.capterra.com.ar/directory/32448/chatbot/software> |
| es-CL | <https://www.capterra.cl/directory/32448/chatbot/software> |
| es-CO | <https://www.capterra.co/directory/32448/chatbot/software> |
| es-CR | <https://www.capterra.co.cr/directory/32448/chatbot/software> |
| es-DO | <https://www.capterra.do/directory/32448/chatbot/software> |
| es-EC | <https://www.capterra.ec/directory/32448/chatbot/software> |
| es-MX | <https://www.capterra.mx/directory/32448/chatbot/software> |
| es-PA | <https://www.capterra.com.pa/directory/32448/chatbot/software> |
| es-PE | <https://www.capterra.pe/directory/32448/chatbot/software> |
| fi | <https://www.capterra.fi/directory/32448/chatbot/software> |
| fr | <https://www.capterra.fr/directory/32448/chatbot/software> |
| fr-BE | <https://fr.capterra.be/directory/32448/chatbot/software> |
| fr-CA | <https://fr.capterra.ca/directory/32448/chatbot/software> |
| fr-LU | <https://www.capterra.lu/directory/32448/chatbot/software> |
| it | <https://www.capterra.it/directory/32448/chatbot/software> |
| ja | <https://www.capterra.jp/directory/32448/chatbot/software> |
| ko | <https://www.capterra.co.kr/directory/32448/chatbot/software> |
| nb | <https://www.capterra.no/directory/32448/chatbot/software> |
| nl | <https://www.capterra.nl/directory/32448/chatbot/software> |
| nl-BE | <https://www.capterra.be/directory/32448/chatbot/software> |
| pl | <https://www.capterra.pl/directory/32448/chatbot/software> |
| pt | <https://www.capterra.com.br/directory/32448/chatbot/software> |
| pt-PT | <https://www.capterra.pt/directory/32448/chatbot/software> |
| sv | <https://www.capterra.se/directory/32448/chatbot/software> |
| tr | <https://www.capterra.web.tr/directory/32448/chatbot/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Chatbot Software","description":"Compare the best Chatbot Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/32448/chatbot/software","about":{"@id":"https://www.capterra.ca/directory/32448/chatbot/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/32448/chatbot/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/32448/chatbot/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/directory/32448/chatbot/software#itemlist"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"@id":"https://www.capterra.ca/directory/32448/chatbot/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"https://www.capterra.ca/directory/32448/chatbot/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Chatbot Software - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/32448/chatbot/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Text","position":1,"description":"Your AI chatbot software runs the conversation from the first message: answering questions, recommending products, and closing sales without a human, around the clock, no shifts, no off-hours. It steps aside to your team only when a conversation genuinely needs one, based on rules you set.\n\nAs chatbot software for customer service, it answers from your real knowledge base, not a fixed script, so responses stay accurate as your content changes. It qualifies leads and advises on product choice within the same conversation.\nInstall it on WordPress or Shopify in minutes, no code required. 14-day free trial, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.capterra.ca/software/1078275/Text","@type":"ListItem"},{"name":"SAS Viya","position":2,"description":"SAS Viya is a cloud-native data and AI platform that streamlines analytics workflows from data management to model deployment. It connects to diverse data sources with built-in governance and lineage tracking, ensuring seamless access and auditability. Teams can prepare and transform data while maintaining transparency.\n\nThe platform supports the model lifecycle with tools for automated machine learning, statistical modeling, and AI development. The SAS Viya Copilot offers intelligent assistance for data and AI tasks.\n\nOrganizations can deploy models into workflows using business rules and real-time event detection. SAS Viya integrates with Python, R, Java, and REST APIs, supporting deployment on AWS, Azure, Google Cloud, or on-premises infrastructure. It fosters collaboration with governance ensuring compliance and oversight.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22936991-b5fd-4428-8f97-fdcb44259d5d.jpeg","url":"https://www.capterra.ca/software/1043140/sas-viya","@type":"ListItem"},{"name":"Adobe Brand Concierge","position":3,"description":"Adobe Brand Concierge is a brand-first AI solution that transforms static digital experiences into intelligent, conversational journeys. Powered by approved content and first-party data, it delivers accurate, personalized responses that reflect your brand’s voice and compliance standards. Designed for B2C and B2B, Brand Concierge helps users discover products, qualify needs, and take action confidently. Marketers control the experience with low-code tools and built-in analytics, optimizing engagement and content performance. Integrating with Adobe Experience Manager and Platform or working independently, Brand Concierge enables immersive, high-touch engagement that builds loyalty and accelerates conversion.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7762e9b8-8487-4396-b9bb-039d438ce928.png","url":"https://www.capterra.ca/software/1081629/Adobe-Brand-Concierge","@type":"ListItem"},{"name":"Social Intents","position":4,"description":"AI-Powered Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. \n\nLaunch powerful, no-code ChatGPT, Gemini, and Claude chatbots with just one click, handling up to 75% of customer interactions. Easily escalate chats to your human team anytime or have your AI agent handle your after-hours customer service.\n\n\nOffer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/866fe016-2f1b-4abe-8fb0-7c981828d157.png","url":"https://www.capterra.ca/software/211547/social-intents","@type":"ListItem"},{"name":"Chatsi","position":5,"description":"Chatsi is an AI-driven sales assistant designed to replicate the in-store sales experience on your website. Tailored specifically for your product offerings, Chatsi's is fine-tuned to your industry and brand, ensuring personalized and expert guidance for your customers. With quick and easy implementation and native support for the leading web hosting platforms, Chatsi seamlessly integrates into your website. Not only does it enhance the customer experience by providing instant, accurate assistance, but it also uncovers valuable data to help inform business decisions. Empower your customer journey and drive company growth with Chatsi AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bfbfb33b-a45a-485f-8e44-85439bff3c6a.png","url":"https://www.capterra.ca/software/1069679/Chatsi","@type":"ListItem"},{"name":"Brevo Marketing Platform","position":6,"description":"Brevo Marketing Platform is a cloud-based solution that helps businesses manage customer communications across email, SMS, WhatsApp, and live chat from one place. Teams use Brevo Marketing Platform to build automated marketing campaigns, segment audiences, and track performance through built-in analytics dashboards.\n\nCore features include a drag-and-drop email editor, contact management, marketing automation workflows, transactional messaging, and a built-in CRM. Landing page and signup form builders support lead generation efforts.\n\nThe platform suits small to midsize businesses across retail, e-commerce, and professional services, particularly marketing teams looking to manage multiple communication channels without separate tools.","image":"https://images.g2crowd.com/uploads/product/image/ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png","url":"https://www.capterra.ca/software/132996/brevo","@type":"ListItem"},{"name":"Pipedrive","position":7,"description":"Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.ca/software/132666/pipedrive","@type":"ListItem"},{"name":"Notion","position":8,"description":"Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place.\n\nBy bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.capterra.ca/software/186596/notion","@type":"ListItem"},{"name":"Writesonic","position":9,"description":"Writesonic is a cloud-based platform that combines traditional SEO and AI search optimization in one workflow. Marketing teams use it to track brand visibility across AI-powered search engines, identify content gaps, and publish optimized pages directly to their website.\n\nCore features include brand mention tracking, keyword research, AI search performance monitoring, a content editor with optimization suggestions, and a website audit tool. It also includes an AI article writer for producing search-ready content.\n\nWritesonic is best suited for small to midsize businesses, digital marketing agencies, and in-house SEO teams looking to manage both traditional and AI search performance from a single platform.","image":"https://images.g2crowd.com/uploads/product/image/534825c107ea22fc08068a6cdb10aef0/writesonic.png","url":"https://www.capterra.ca/software/219972/writesonic","@type":"ListItem"},{"name":"Paylocity","position":10,"description":"Paylocity is a cloud-based human capital management platform that brings HR, finance, and IT operations together in one system. Businesses use Paylocity to manage payroll processing, benefits administration, talent acquisition, performance tracking, and employee engagement from a single dashboard.\n\nThe platform helps organizations reduce administrative work by centralizing employee data, automating compliance tasks, and providing self-service tools for both managers and employees. Built-in reporting and analytics give teams visibility into workforce trends and costs.\n\nPaylocity is best suited for small to midsize businesses across industries such as healthcare, retail, manufacturing, and professional services. HR professionals, payroll administrators, and operations leaders are the primary users.","image":"https://images.g2crowd.com/uploads/product/image/cac7f9ce289eaae52b299fac3ae5ef66/paylocity.jpg","url":"https://www.capterra.ca/software/86714/webpay","@type":"ListItem"},{"name":"LiveAgent","position":11,"description":"LiveAgent, a cloud-based Help Desk Software with 200+ integrations and cutting-edge AI capabilities, revolutionizes customer communication with its intelligent chatbot features. Key functionalities include social media integration, unlimited ticket history, real-time chatbot interactions, and seamless automation.\n\nTrusted by global brands like BMW, Yamaha, and Huawei, LiveAgent supports over 150M users worldwide in delivering exceptional customer service.\n\nGet started with a free 1-month trial—no credit card required.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":12,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Appy Pie","position":13,"description":"Appy Pie is a cloud-based, no-code platform that lets individuals and businesses build native mobile apps, websites, and automated workflows without writing any code. Users can create and publish apps for iOS and Android, design websites, and connect third-party tools through a drag-and-drop interface.\n\nAppy Pie supports a wide range of use cases, including appointment booking, push notifications, e-commerce, and customer engagement. Businesses use it to launch digital products quickly without hiring developers.\n\nThe platform includes AI-assisted design tools, app monetization options, real-time analytics, and integrations with hundreds of popular services. Appy Pie is well suited for small businesses, startups, freelancers, and enterprise teams across industries such as retail, hospitality, education, and healthcare.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.capterra.ca/software/140928/appy-pie","@type":"ListItem"},{"name":"SendPulse","position":14,"description":"SendPulse is an all-in-one marketing automation platform designed to help you streamline your sales and marketing efforts from start to finish and scale your business.\n\nSendPulse features include: bulk email and SMS service, sales pipeline automation, transactional emails, Facebook Messenger, Instagram, Telegram, WhatsApp chatbot builder, Live Chat, web push notification service, website builder, CRM system, online course builder and LMS.\n\nSendPulse offers a wide range of comprehensive, seamlessly integrated marketing solutions. Our core objective is to optimize marketers’ and business owners’ workflows and empower them to drive company growth through more efficient sales and marketing processes. \n\nWith SendPulse, you will get access to unlimited email campaigns, 24/7 live support, exceptional deliverability, and detailed reporting on every pricing plan. Our free plan includes 15,000 emails per month, while our paid subscriptions start at just $9.85 per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc103341-90fc-4a5a-873f-1b7fbf6c08b5.png","url":"https://www.capterra.ca/software/146369/sendpulse","@type":"ListItem"},{"name":"Talkdesk","position":15,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) uses prior interactions to identify automation opportunities, enables teams to build agentic AI agents with natural language, test them before deployment, and continuously optimize them based on performance. CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"Birdeye","position":16,"description":"Live Chat - Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.\n\nChat Bot - Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.\n\nAI Tools - Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent.\n\nResponse Templates - Craft response templates for common questions and send templated requests for reviews, referrals, and more.\n\nSmart Inbox - Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.\n\nTeam Assignments - Assign conversations to a team or individual.\n\nWebforms - Capture website leads and route them to your Birdeye Inbox for follow up.","image":"https://images.g2crowd.com/uploads/product/image/0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg","url":"https://www.capterra.ca/software/152997/birdeye","@type":"ListItem"},{"name":"Weave","position":17,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.ca/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":18,"description":"Lime Connect (formerly Userlike) is the leading German AI-Agent platform for customer communication, combining AI Agents, customer messaging across all channels, and WhatsApp marketing in one solution.\n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.ca/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":19,"description":"Tidio is a customer support chatbot platform featuring Flows (rules-based chatbot automation), and Lyro (an AI agent for customer service).\n\nAutomate your client interactions through Flows with a simple visual chatbot builder. Define what-if rules to answer frequently asked questions, generate leads, and keep your customers engaged.\n\nResolve up to 64% of all incoming tickets with the Lyro AI agent for customer service. This easy to use no-code conversational AI learns from your knowledge base and FAQs, and provides truthful responses in natural, human language.\n\nIntegrate with Zendesk, Hubspot, Salesforce, Shopify, WordPress, and more, to streamline your customer communication.\n\nConnect Facebook, Instagram, and WhatsApp, and put your messaging on autopilot. No-code, plug and play.\n\nFree 7-day trial available, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"Celoxis","position":20,"description":"Celoxis is an all-in-one project management tool with deep, built-in capabilities for projects, resources, financials, and processes. Everything works out of the box—no add-ons or automations needed. Our reports and dashboards are the best in the industry—fully customizable and easy to use. Getting started is easy—our experts set everything up with your workflows and data and walk you through exactly how it works. Zero risk. Zero stress. Just results. Yes, and unlike others, it stays fast as your data grows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4e99765c-75ea-4a05-98ff-4d9a7288e686.png","url":"https://www.capterra.ca/software/5923/celoxis","@type":"ListItem"},{"name":"Gong","position":21,"description":"Gong is a cloud-based platform that automatically records and analyzes customer calls, emails, and meetings to give go-to-market teams a complete view of their deals and pipeline.\n\nBusinesses use Gong to manage deals, forecast revenue, coach sales reps, and automate follow-ups and CRM updates, all from a single platform. It connects to existing CRM systems and sales tools, reducing the need for manual data entry.\n\nCore features include AI-powered forecasting, sales engagement tools, call recording and transcription, coaching scorecards, and customizable workflow automation. Deal and account data stays current through automatic syncing with CRM.\n\nGong is best suited for mid-market and enterprise B2B companies, including teams in technology, financial services, healthcare, and professional services. It serves sales reps, managers, revenue operations, sales enablement, customer success, and executive leadership.","image":"https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png","url":"https://www.capterra.ca/software/157969/gong-io","@type":"ListItem"},{"name":"Podium","position":22,"description":"Podium is a cloud-based platform that helps local businesses manage leads, customer communication, reviews, and payments from a single dashboard. Businesses use it to handle inquiries across text, phone, email, and social channels without switching between tools.\n\nCore features include a unified inbox, automated review invitations, text-based payment collection, bulk SMS marketing, and a built-in CRM with profiles and conversation history. The platform connects with 200+ third-party tools including QuickBooks, Salesforce, Mailchimp, and Calendly.\n\nAutomations handle tasks like missed-call follow-ups, appointment reminders, and post-review referral requests, reducing manual work for staff. Payments can be collected via text invoice, tap-to-pay, or in-store card reader within the same platform.\n\nPodium is best suited for small to midsize local businesses in industries such as auto dealerships, home services, retail, dental, healthcare, and medical spas.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.capterra.ca/software/164285/podium","@type":"ListItem"},{"name":"Five9","position":23,"description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ca/software/132405/five9","@type":"ListItem"},{"name":"ChatGPT","position":24,"description":"ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans. The software allows users with tasks like writing essays, emails, poems, and code by responding to queries and requests in a manner reminiscent of a human being.\n\nThe AI chatbot uses machine learning and language processing capabilities to produce a conversational speech that sounds human. The language model can extract data and create various written content such as blog posts, social media updates, essays, code, and emails.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5747618c-7ace-46db-bd4b-7a35a5aaeb51.png","url":"https://www.capterra.ca/software/1049484/chatgpt","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":25,"description":"Zenvia Customer Cloud is a cloud-based platform that centralizes customer communications, data, and automation across the full customer journey. Businesses use it to manage interactions through channels like WhatsApp, SMS, email, webchat, and voice from a single interface.\n\nThe platform supports marketing campaigns, customer service, sales, and post-sale engagement. Teams can build automated conversation flows, track customer data, and monitor performance through unified dashboards.\n\nZenvia Customer Cloud is best suited for small, midsize, and large businesses in retail, education, insurance, finance, health, and construction that need to manage high volumes of customer interactions across multiple channels.","image":"https://images.g2crowd.com/uploads/product/image/3f09b42ce001460f5cf52edda25c8cc2/zenvia-customer-cloud.png","url":"https://www.capterra.ca/software/201739/zenvia-conversion","@type":"ListItem"}],"numberOfItems":25}
</script>