131 results
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Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale. Learn more about Unbabel
Unbabel enables enterprises to offer seamless global support in any channel, and in any language. The company’s AI-powered Language Operations platform combines the speed of machine translation with the polish of native-speaking editors, enabling enterprises to grow and build customer trust in every corner of the world. Real-time translation integrated with all your favorite CRMs. Incoming emails, chats, and FAQs can now be handled by your best CS agent from anywhere in the world. Learn more about Unbabel

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Canada Local product
Case Management, Ticket Management, Workflows Automation, Native Integrations, Knowledge Base, and accurate Analytics & Insights, Learn more about Supportbench
A Modern B2B Helpdesk CRM Software. Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless communication channels. Gain full visibility into what your Agents are working on and who they are supporting. Conveniently streamline every incoming ticket or case request, automate responses to reoccurring issues and workflows, reduce your Agent’s working time, and escalate or de-escalate as need Learn more about Supportbench

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sprinklr helps enterprises provide world-class customer support across 35+ channels—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer support solution trusted by 90% of the world’s top 100 brands. Sprinklr Modern Care leverages the industry’s most advanced AI engine to help companies identify and solve customer issues across 35+ modern channels from a single, unified platform—ensuring faster, more positive brand interactions at scale. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kommunicate is a human+bot hybrid platform for real-time, proactive, and personalized support for growing businesses. Learn more about Kommunicate
The way customer conversations and support are happening is broken, redundant, and time and cost-inefficient. And Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software for proactive, real-time, and personalized support. The amount of customer service queries is ever increasing. That is why AI becomes extremely important. With chatbots, businesses can serve their customers effectively without spending vast amounts of time, resources, and workforce. Learn more about Kommunicate

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Hiver is a Gmail-based customer support solution that helps teams collaborate on shared inboxes like [email protected], [email protected], [email protected] Learn more about Hiver
Hiver is the world's first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software. Hiver is used by 1500 companies including Flexport, Pluralsight, Harvard University, and Appsflyer. Learn more about Hiver

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Deliver great service 24/7 with the powerful combination of live chat, chatbot and FAQ Pages. Reduce your customer support costs today. Learn more about FAQ Bot
Automatically respond to more questions without an agent, respond to multiple questions at the same time and be available 24/7. Powered by AI, FAQ Bot is the additional member of your customer support team. With the powerful combination of a chatbot supported by the escalation management of live chat, FAQ Bot is the customer support partner that reduces your customer support costs (and builds great customer satisfaction). Learn more about FAQ Bot

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is the industry's favourite customer support software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams. Learn more about Slack
Slack is a collaboration hub, where the right people and the right information come together, helping everyone get work done. When your team needs to kick off a project, hire a new employee, deploy some code, review a sales contract, finalize next year's budget, measure an A/B test, plan your next office opening, and more, Slack has you covered. Try Slack with your team for free. Learn more about Slack

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Learn more about Tidio
Tidio enables you to provide world-class customer support by combining live chat and chatbots. While a customizable live chat widget makes you accessible to your visitors and customers in real-time, directly from the level of your landing page, chatbots offer assistance when you're unavailable. Additionally, Tidio integrates with your Messenger and email inboxes and offers desktop and smartphone app, so you can manage all communication channels from one place, on every device. Learn more about Tidio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Canada Local product
Flexible and powerful customer service software offering intuitive configuration, customizable automations, and rapid integration. Learn more about C2 ATOM
C2 ATOM is an integrated software for IT service management. It is designed for companies looking to provide quality support services. It is also an ITIL certified service center designed to improve your operational efficiency and automate all your incident, problem, and request management processes. The tool includes business rules and automated workflows, knowledge base, mailbox, notification and approval system, built-in service level agreements, configurable reports and dashboards. Learn more about C2 ATOM

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Richpanel is a customer support platform specially designed for Shopify Plus, Shopify, Woocommerce, Magento & other Ecommerce stores. Learn more about Richpanel
Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place. Learn more about Richpanel

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Streem is on a mission to make the world’s expertise accessible to all through AR enriched video connection and customer experiences. Learn more about Streem
Streem enables organizations to sell and service their customers without limits or assumptions, multiplying their expertise with valuable context. The Streem platform provides real-time consumer engagement using remote video and AR technology. Our AR/AI rich toolkit utilized in tandem with our video connection platform, helps organizations provide a customer-first experience, improving traditionally time-consuming tasks like quoting, retail consultations, troubleshooting, warranties, and more. Learn more about Streem

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services. Learn more about InfoCision
InfoCision is a provider of traditional call center services to advanced training solutions. InfoCision offers call center tools that shorten calls, blend alternative channels, & increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data & demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, & a full range of robust outbound/inbound SMS/MMS text message options. Learn more about InfoCision

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk is the only complete customer service solution, that is both easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B tech-enabled companies.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus… on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Customer Communications Platform. With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging. Learn more about Intercom

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support.
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more! Learn more about Issuetrak

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The best booking app to integrate a fully branded solution for your enterprise, SaaS product or sales team.
If you are looking for a fully branded white label solution for your B2B software business, or an enterprise looking for an internally branded version of our software (YourCompanyBooking vs Bookafy) for your staff and customers to use... Or you are a reseller, marketer or integrator, we can help. Our product is robust... Yes, we have 2-way sync w/ Google, Ical, Outlook, Office 365 and Outlook Exchange, an Open API, Payments, Classes, unlimited users, unlimited appointment types, and more. Learn more about Bookafy

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Build interactive decision trees that help your customers guide themselves to the right answer the first time.
Zingtree makes it easy to create interactive FAQs, knowledge bases, and troubleshooters. Powered by no-code decision trees, Zingtree helps you solve two common issues: Users often don¿t know what they¿re looking for, and don¿t know where to find it even if they do. With Zingtree, you instead guide your users to the right answer on their own, deflecting support tickets in the process. Learn more about Zingtree

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Powerful and affordable issue tracking software solution that can be configured to your exact needs.
With an ever-rising number of issues to track and resolve, your support organization probably struggles to effectively manage resources, prioritize issues, and resolve tickets in a timely manner. Based on the PhaseWare Tracker product suite, our issue tracking solutions provide a customizable and configurable, responsive tool set to help your business streamline the issue tracking process, effectively manage the workload, increase productivity, and directly impact the bottom line. Learn more about Tracker

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Get 10 tools in 1 to increase website conversions and improve visitor’s experience with heatmaps, user recordings, live chat and more.
Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial. Learn more about Lucky Orange

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Simplify and grow your business with your own custom Logicbox.
Logicbox helps companies grow by combining every facet of your business into a single, customized, cloud-based system. From account and lead management, CPQ and production, to invoicing, purchasing and inventory management, to distribution, installation and service, Logicbox streamlines and scales your critical daily processes. Choose Logicbox and get real-time visibility into all aspects of your operations, enabling you to grow your business and increase profitability. Learn more about LogicBox

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Learn more about AzureDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Learn more about Sharpen

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
CRM, task management, time tracking and billing for teams, agencies, freelancers and consultants.
todo.vu is a productivity suite delivering a unique blend of CRM, task management, time tracking and billing functionality. todo.vu is ideal for freelancers, consultants and teams of any size who strive to achieve improved efficiency, quality and transparency. todo.vu is absolutely free for freelancers and all pricing plans are capped at the cost of 11 users i.e. pay for 11 and get unlimited. Learn more about todo.vu

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
eDesk is the #1 eCommerce customer support tool for online retailers.
eDesk is the #1 eCommerce customer support tool for online retailers. Entirely eCommerce focused, eDesk helps online retailers to quickly receive and respond to messages from customers. Directly integrated with over 70+ channels such as Amazon, eBay, Shopify and Facebook, eDesk centralises your eCommerce support tickets into one inbox for easy handling. It combines rich order data with AI-powered automations to help remote teams deliver a five-star customer experience. Learn more about eDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology. Learn more about NABD System

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial. Learn more about UseResponse

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. Learn more about DeskPRO

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Quiq is the platform for the next generation of digital conversations. Engage consumers with messaging, live chat, and bot solutions.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiq's Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.quiq.com. Learn more about Quiq Messaging

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment Learn more about User.com

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Acobot is an artificially intelligent chatbot that uses machine learning to engage with your customers automatically.
Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others. Learn more about Acobot

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging.
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. Learn more about Teckst

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education. Learn more about ilos

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Learn more about C-Desk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Learn more about Helpshift

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers.
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Learn more about Freshdesk Contact Center

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Learn more about SupportBee

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Canada Local product
We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you? Learn more about Magentrix

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Canada Local product
Web-based lead management, CRM, project management, time tracking, billing, and support ticketing.
BlueCamroo is a complete, integrated, and affordable web-based all-in-one online Business Productivity Suite that helps your business manage Sales, Customers, and Projects more efficiently and profitably. BlueCamroo is a single online tool that replaces multiple stand-alone solutions, including: CRM; Time Tracking/Reporting; Invoicing; Project Management & Collaboration; Business Process Automation; Email Marketing; Revenue & Expenses Management; Social Network Monitoring; and much more. Learn more about BlueCamroo

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen customer service solution, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised. Learn more about Wix Answers

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management
Connect with customers and resolve their issues through ticket and feedback management.
At ThriveDesk, we believe there is always a better way to to manage customer success. ThriveDesk helps team members work better together - week after week. Designed by and for teams, ThriveDesk immediately fits into your day-to-day. Simple, affordable help desk solution for small businesses, eComemrce and SaaS managing customer support. - Shared Inbox - Live chat - Knowledge base - Community - Deep WooCommerce integration - Advanced reporting - And much more... Learn more about ThriveDesk

Features

  • Knowledge Base Management
  • Live Chat Software
  • Email Management Software
  • CRM Software
  • Service Level Agreement (SLA) Management