---
description: Compare the best Speech Analytics Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Speech Analytics Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](https://www.capterra.ca/directory/32258/speech-analytics/software)

# Speech Analytics Software

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> Speech Analytics software helps organizations capture, track, and analyze ongoing or recorded calls. These tools offer sentiment/emotional analysis, language detection, automatic transcription, as well as other functionality to monitor customer experience.

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## Products

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) — 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.
2. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
3. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
4. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
5. [Gong](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (561 reviews) — Gong empowers your entire go-to-market organization by unlocking your most valuable data set — your customer conversations.
6. [Transkriptor](https://www.capterra.ca/software/1030033/transkriptor) — 4.7/5 (551 reviews) — Your AI-Powered Note-Taking Assistant\!
7. [Rilla](https://www.capterra.ca/software/1061343/Rilla) — 4.8/5 (367 reviews) — Forget ridealongs - Rilla's leading AI captures insights to coach your reps virtually 100x faster and maximizes your close rates.
8. [CloudTalk](https://www.capterra.ca/software/182004/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
9. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
10. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is now Verint CX Automation–expanded AI, deeper integrations, and the same focus on agent experience \& customer outcomes.
11. [XM for Customer Experience](https://www.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
12. [Convin](https://www.capterra.ca/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
13. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — JustCall’s Speech Analytics delivers transcripts, sentiment, and insights to improve coaching, compliance, and customer satisfaction.
14. [Talkatoo](https://www.capterra.ca/software/198507/talkatoo) — 4.7/5 (221 reviews) — Boost your practice’s productivity like never before and eliminate medical records with our expanded suite of voice-enabled AI tools.
15. [ELSA Speak](https://www.capterra.ca/software/1022863/elsa-speak) — 4.5/5 (175 reviews) — Leading Speech Recognition tool leveraging AI-enabled technology for the EdTech Industry, with 95%+ accuracy rate for non-native speech
16. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — Listen live or record and transcribe phone calls to unlock data to confidently make customer experience \& sales coaching decisions.
17. [Crisp](https://www.capterra.ca/software/151292/crisp) — 4.6/5 (148 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
18. [Amazon Connect](https://www.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (96 reviews) — Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.
19. [Sprinklr](https://www.capterra.ca/software/131274/sprinklr-platform) — 4.2/5 (94 reviews) — Sprinklr is an enterprise-grade, AI-native unified customer experience management platform
20. [Dialshree](https://www.capterra.ca/software/144944/dialshree) — 4.7/5 (74 reviews) — Cut contact center costs by 40% with AI omnichannel software built for Africa, India \& GCC. Auto dialer, WhatsApp, speech analytics.
21. [Vonage Contact Center](https://www.capterra.ca/software/104649/contactworld) — 4.3/5 (71 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
22. [Chorus](https://www.capterra.ca/software/157972/chorus) — 4.5/5 (67 reviews) — Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships.
23. [Modjo](https://www.capterra.ca/software/215663/modjo) — 4.7/5 (60 reviews) — Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling.
24. [TCN](https://www.capterra.ca/software/84252/tcn) — 4.5/5 (59 reviews) — TCN provides scalable contact center software solutions to meet your needs. Reach your goals and leverage easy integration.
25. [WhatConverts](https://www.capterra.ca/software/152001/whatconverts) — 4.9/5 (50 reviews) — Cloud-based lead tracking tool that captures calls, forms, chats, and eCommerce leads with full marketing attribution.

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## Related Categories

- [Sales Coaching Software](https://www.capterra.ca/directory/31333/sales-coaching/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Speech Recognition Software](https://www.capterra.ca/directory/30098/speech-recognition/software)
- [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/32258/speech-analytics/software)
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It enables companies to provide personalized experiences across channels such as voice, chat, and messaging.\n\nAgents can deliver superior experiences using an AI-powered workspace that offers a comprehensive view of the customer. The AI assistant provides real-time responses and recommended actions, reducing training time and after-contact work.\n\nAmazon Connect provides analytics and optimization tools for real-time insights, agent performance evaluation, and tailored coaching to enhance customer satisfaction. Workforce management features help forecast contact volume and optimize agent utilization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af8c245f-68a1-44b3-8ab0-a6cb44a06291.jpeg","url":"https://www.capterra.ca/software/1017140/amazon-connect","@type":"ListItem"},{"name":"Sprinklr","position":19,"description":"Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.ca/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"Dialshree","position":20,"description":"DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.capterra.ca/software/144944/dialshree","@type":"ListItem"},{"name":"Vonage Contact Center","position":21,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users.\nVonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.capterra.ca/software/104649/contactworld","@type":"ListItem"},{"name":"Chorus","position":22,"description":"Chorus by ZoomInfo provides the Conversation Intelligence platform that captures & analyzes all your sales interactions across phone calls, video meetings, and email to ensure your sales teams win more deals and hit their number.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ebb8aa9-9cd1-418c-9b22-649f1968ff45.png","url":"https://www.capterra.ca/software/157972/chorus","@type":"ListItem"},{"name":"Modjo","position":23,"description":"Modjo is the Sales Agentic AI Platform built for European revenue teams. \nIt captures every customer interaction from calls to meetings and emails. It deploys AI agents that work before, during, and after every sales interaction: briefing reps, updating the CRM andsending follow-ups emails.\nReady to use from day one, fully customizable, and embedded \nnatively into your existing tools such as HubSpot, Salesforce, Slack. \n\nTrusted across Europe: fully GDPR-compliant, with all data hosted on European servers and SOC II certificatio","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89c88d43-9cd6-4a85-9448-381d8c4e19fd.png","url":"https://www.capterra.ca/software/215663/modjo","@type":"ListItem"},{"name":"TCN","position":24,"description":"TCN is a leading cloud-based contact center technology provider for enterprises, contact centers, business process outsourcing companies and collection agencies worldwide. TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust call center technology, including inbound, outbound, omnichannel, Interactive Voice Response, call recording, business texting and Conversational Analytics solutions. Not only do these solutions optimize operations and help you stay compliant, but they are also incredibly easy to implement and fully customizable to meet your needs. Plus, with AI-powered automation that helps you manage your team and meet your goals, TCN grows with your team without contracts or minimums.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.capterra.ca/software/84252/tcn","@type":"ListItem"},{"name":"WhatConverts","position":25,"description":"WhatConverts is a cloud-based lead tracking and reporting platform that captures every call, form submission, chat, and eCommerce transaction, then ties each lead back to the marketing source that drove it.\n\nBusinesses use WhatConverts to see which campaigns, keywords, and channels generate real leads, not just traffic. Marketers and agencies can filter, score, and manage leads from a single dashboard, then share branded reports with clients.\n\nCore features include call tracking with dynamic number insertion, form and chat capture, keyword-level attribution, lead scoring, and customizable reporting. WhatConverts integrates with common advertising and analytics tools to centralize data.\n\nWhatConverts is best suited for small to midsize businesses and marketing agencies in industries such as home services, healthcare, legal, and retail that need to connect marketing spend to measurable lead outcomes.","image":"https://images.g2crowd.com/uploads/product/image/e98867ccb75b0a1b2d6e055d6ec8f0f5/whatconverts.png","url":"https://www.capterra.ca/software/152001/whatconverts","@type":"ListItem"}],"numberOfItems":25}
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