---
description: Compare the best Incident Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Incident Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

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## Products

1. [Resolver](https://www.capterra.ca/software/147599/resolver) — 4.4/5 (79 reviews) — Resolver’s incident management software removes oversight gaps, creating efficiency \& insights to help security teams work proactively.
2. [HSI Donesafe](https://www.capterra.ca/software/141558/donesafe) — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
3. [Cority](https://www.capterra.ca/software/102848/ehs-management-software) — 4.4/5 (111 reviews) — Easily record \& report events from any device. Leverage advanced tools to for investigations, find root causes, assign \& track actions.
4. [SafetyAmp](https://www.capterra.ca/software/181004/safetyamp) — 4.7/5 (48 reviews) — Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for.
5. [DisasterLAN](https://www.capterra.ca/software/182445/disasterlan) — 4.7/5 (10 reviews) — DLAN provides real-time situational awareness tools for emergency management.
6. [4HSE](https://www.capterra.ca/software/178687/4hse) — 4.8/5 (19 reviews) — 4HSE integrates all HSE processes to strengthen compliance, governance, and accountability, delivering full operational control.
7. [Vector EHS Management](https://www.capterra.ca/software/55228/industrysafe-safety-management-software) — 4.5/5 (24 reviews) — Record, track, and manage multiple types of incidents; generate accurate regulatory reports and DART/TCIR rates.
8. [Intelex Incident Management Software](https://www.capterra.ca/software/129771/safety-incident-reporting-software) — 4.2/5 (6 reviews) — Trusted since 1992 with over 1.6 million users worldwide. Record, track and report your safety incidents, accidents and injuries.
9. [Xurrent IMR](https://www.capterra.ca/software/1083434/Xurrent-IMR) (0 reviews) — A modern AI-based incident management solution that helps businesses unify alerting, on-call scheduling, root cause analysis, and more.
10. [Kokomo24/7](https://www.capterra.ca/software/206333/kokomo24-7-ars-tipline) (0 reviews) — Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace
11. [A1 Tracker](https://www.capterra.ca/software/166909/a1-tracker) — 4.9/5 (79 reviews) — New generation incident management software designed for loss run reporting, metrics, \& notifications to streamline management.
12. [VelocityEHS](https://www.capterra.ca/software/119952/ehs-management-software) — 4.4/5 (85 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
13. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (760 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
14. [SafetyCulture](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (354 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
15. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (233 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
16. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (355 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
17. [Workday HCM](https://www.capterra.ca/software/66908/workday-hcm) — 4.5/5 (1758 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
18. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (825 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
19. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
20. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
21. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (362 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
22. [Splunk Enterprise](https://www.capterra.ca/software/94317/splunk) — 4.6/5 (262 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
23. [SiteDocs](https://www.capterra.ca/software/143579/sitedocs) — 4.8/5 (255 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
24. [PagerDuty](https://www.capterra.ca/software/125693/pagerduty) — 4.6/5 (220 reviews) — Cloud software that connects people, systems \& data into a single view for visibility and actionable intelligence across operations.
25. [Pirani](https://www.capterra.ca/software/196959/pirani) — 4.5/5 (212 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO

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## Related Categories

- [Inspection Software](https://www.capterra.ca/directory/30117/inspection/software)
- [Compliance Software](https://www.capterra.ca/directory/30110/compliance/software)
- [Quality Management Software](https://www.capterra.ca/directory/30099/quality-management/software)
- [EHS Management Software](https://www.capterra.ca/directory/10015/ehs-management/software)
- [Audit Software](https://www.capterra.ca/directory/30664/audit/software)

## Links

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Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ca/software/168192/site24x7","@type":"ListItem"},{"name":"Workday HCM","position":17,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.ca/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":20,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":21,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.ca/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":22,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ca/software/94317/splunk","@type":"ListItem"},{"name":"SiteDocs","position":23,"description":"Most intuitive Safety Software with world class Analytics, an integration and automation engine, and In-App Chat.\n\nSiteDocs, a GoCanvas solution, is the easiest way to manage your entire safety program from mobile apps and the web. SiteDocs features a custom form builder, PDF document library, worker certification management, offline-mode, and more. SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.ca/software/143579/sitedocs","@type":"ListItem"},{"name":"PagerDuty","position":24,"description":"PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aeda5a3c-7a2f-47ff-ba7e-8b05711da84a.png","url":"https://www.capterra.ca/software/125693/pagerduty","@type":"ListItem"},{"name":"Pirani","position":25,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.ca/software/196959/pirani","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/31332/incident-management/software#itemlist","numberOfItems":25}
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