---
description: Compare the best Incident Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Incident Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.ca/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

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## Products

1. [Mitratech Preparis](https://www.capterra.ca/software/185220/preparis) — 4.3/5 (3 reviews) — When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management.
2. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (802 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
3. [DisasterLAN](https://www.capterra.ca/software/182445/disasterlan) — 4.7/5 (10 reviews) — DLAN provides real-time situational awareness tools for emergency management.
4. [SafetyAmp](https://www.capterra.ca/software/181004/safetyamp) — 4.7/5 (49 reviews) — Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for.
5. [Mitti (by SafetyCulture)](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
6. [HSI Donesafe](https://www.capterra.ca/software/141558/donesafe) — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
7. [Fidelis Elevate](https://www.capterra.ca/software/168954/fidelis-elevate) — 5.0/5 (1 reviews) — Comprehensive incident management to detect, assess, and respond to security incidents to minimize their impact.
8. [A1 Tracker](https://www.capterra.ca/software/166909/a1-tracker) — 4.9/5 (81 reviews) — New generation incident management software designed for loss run reporting, metrics, \& notifications to streamline management.
9. [Xurrent IMR](https://www.capterra.ca/software/1083434/Xurrent-IMR) (0 reviews) — Cloud-based incident management platform with on-call scheduling, alert noise reduction, playbook automation, and real-time status.
10. [Kokomo24/7](https://www.capterra.ca/software/206333/kokomo24-7-ars-tipline) (0 reviews) — Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace
11. [VelocityEHS](https://www.capterra.ca/software/119952/ehs-management-software) — 4.5/5 (166 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
12. [Resolver](https://www.capterra.ca/software/147599/resolver) — 4.4/5 (80 reviews) — Resolver’s incident management software removes oversight gaps, creating efficiency \& insights to help security teams work proactively.
13. [Ontic](https://www.capterra.ca/software/204326/ontic) — 5.0/5 (2 reviews) — Capture, triage, route, and resolve security incidents with connected workflows, mobile updates, reporting, and secure collaboration.
14. [Incident Tracker](https://www.capterra.ca/software/119211/incident-tracker) — 4.6/5 (25 reviews) — Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics.
15. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
16. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (382 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
17. [Workday HCM](https://www.capterra.ca/software/66908/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
18. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
19. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
20. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
21. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
22. [Pulseway](https://www.capterra.ca/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
23. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (298 reviews) — Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access.
24. [Splunk Enterprise](https://www.capterra.ca/software/94317/splunk) — 4.6/5 (267 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
25. [SiteDocs](https://www.capterra.ca/software/143579/sitedocs) — 4.8/5 (255 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.

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## Related Categories

- [Risk Management Software](https://www.capterra.ca/directory/30665/risk-management/software)
- [Occupational Health Software](https://www.capterra.ca/directory/32619/occupational-health/software)
- [Safety Management Software](https://www.capterra.ca/directory/31299/safety-management/software)
- [EHS Management Software](https://www.capterra.ca/directory/10015/ehs-management/software)
- [Corrective and Preventive Action Software](https://www.capterra.ca/directory/31343/corrective-and-preventive-action/software)

## Links

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Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ca/software/168192/site24x7","@type":"ListItem"},{"name":"Workday HCM","position":17,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.ca/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":20,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":21,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png","url":"https://www.capterra.ca/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Pulseway","position":22,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.ca/software/141792/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":23,"description":"NinjaOne is a cloud-based IT operations platform that brings endpoint management, remote monitoring, patch management, mobile device management, backup, remote access, documentation, and ticketing into one console.\n\nIT teams and managed service providers use it to monitor and manage devices across Windows, macOS, Linux, Android, and iOS. Automated patching covers operating systems and thousands of third-party applications, while built-in backup protects endpoints, servers, and SaaS data.\n\nCore features include real-time alerting, single-click remote sessions, asset lifecycle tracking, network discovery, vulnerability detection, context-rich ticketing, and IT documentation. The platform scales from 50 to over 150,000 endpoints without architecture changes.\n\nNinjaOne suits MSPs of all sizes and internal IT teams in midsize to enterprise organizations across healthcare, education, financial services, public sector, and technology industries.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.capterra.ca/software/165889/ninjaone","@type":"ListItem"},{"name":"Splunk Enterprise","position":24,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ca/software/94317/splunk","@type":"ListItem"},{"name":"SiteDocs","position":25,"description":"Most intuitive Safety Software with world class Analytics, an integration and automation engine, and In-App Chat.\n\nSiteDocs, a GoCanvas solution, is the easiest way to manage your entire safety program from mobile apps and the web. SiteDocs features a custom form builder, PDF document library, worker certification management, offline-mode, and more. SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.ca/software/143579/sitedocs","@type":"ListItem"}],"numberOfItems":25}
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