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Incident Management Software

Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

Featured software

Local products for Canada

Canada Show local products
Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics. Learn more about Incident Tracker
Incident tracker is a cloud-based incident and reporting management software for companies of any size, small or large, in any industry. It is a customizable, out-of-box solution for all your business needs, including workflows, forms, reminders, etc. The built-in analytics tool and API allow you to retrieve data based on any combination of search criteria you may need. There are no hidden fees, and your subscription cost never increases for as long as you maintain your subscription. Learn more about Incident Tracker

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
ServiceDesk Plus helps IT teams minimize downtime and reduce outages by accelerating their incident response through smart automations. Learn more about ManageEngine ServiceDesk Plus
ServiceDesk Plus, with its PinkVERIFY- and SERVIEW-certified ITIL incident management, can help your enterprise ensure maximum service uptime and reduce outages by accelerating incident management processes. It helps automate every step of your incident response on a visual life cycle, including identifying and classifying incidents, notifying stakeholders, assigning tickets, and initiating RCA. It also integrates with native and third-party monitoring tools and converts alerts into tickets. Learn more about ManageEngine ServiceDesk Plus

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Threat detection and response backed by an in-house 24/7 SOC, no annual contract required. Learn more about ConnectWise SIEM
ConnectWise SIEM (formerly Perch) offers threat detection and response backed by an in-house Security Operations Center (SOC). Defend against business email compromise, account takeovers, and see beyond your network traffic. Our team of threat analysts does all the tedium for you, eliminating the noise and sending only identified and verified treats to action on. Built with multi-tenancy, ConnectWise SIEM helps you keep clients safe with the best threat intel on the market. Learn more about ConnectWise SIEM

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Canada Local product
Case IQ incident management software delivers robust functionality, easy integration and the best user experience available. Learn more about Case IQ
Case IQ (formerly i-Sight) software is a web based solution to efficiently manage incidents. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use Case IQ to manage incidents of Fraud, Employee Relations, Ethics, Privacy, Compliance, and Security. With Case IQ, you and your staff will be better equipped to collaborate on cases and maintain complete case histories with instant access to all related information. Learn more about Case IQ

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
DLAN provides real-time situational awareness tools for emergency management. Learn more about DisasterLAN
With user-friendly tools for shared situational awareness, workflow-based information management, and real-time communication, DisasterLAN (DLAN) will help your team prepare for, respond to, & report on issues. BCG will configure DLAN to integrate with your current systems and processes. Administrators can customize the system using our simple toolsets, with no programming skills required. With DLAN, you will be properly prepared to manage daily operations, emergencies, & everything in-between Learn more about DisasterLAN

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
ilert is a platform for IT alerting, on-call management, and status pages that helps Operations teams respond to incidents faster. Learn more about iLert
ilert is a platform for IT alerting, on-call management, and status pages that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations. Learn more about iLert

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Leading complete incident management and reporting cloud-based software. Manage all aspects of incidents and near-misses. Learn more about HSI Donesafe
Donesafe's Incident Reporting and Management software enables the capture, tracking, investigation and reporting of all incidents and near-misses, including injuries, illness, spills and property damage. Choose a preferred investigation method (including Root Cause Analysis, 5 Whys and ICAM), link incidents and injury management and oversee corrective actions within a single, easy-to-use platform. Learn more about HSI Donesafe

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. Learn more about Site24x7
Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification. Learn more about Site24x7

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Minimize risk, enhance safety programs, improve performance, and increase insights with Benchmark Gensuite's EHS software. Learn more about Benchmark Gensuite EHS
Award-winning, comprehensive, and integrated cloud-based Environment, Health & Safety (EHS) platform, configured and implemented in 3 months or less. Proven best practice-based EHS workflows, organically-developed, purpose-built modules, intuitive functionality, integrated Mobile, pre-built insights, reports, analytics, cutting-edge AI, and advanced tech. Learn more about Benchmark Gensuite EHS

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Regroup is the robust communication solution that keeps your entire IT team informed and ready to respond to critical outages. Learn more about Regroup Mass Notification
Regroup helps you reduce downtime, ensure compliance and alert your entire network in the event of an emergency or outage. Our cloud-based platform delivers notifications to mobile, email, text/SMS and even landlines when cellular service is overloaded or power is out. Regroup keeps your company running smoothly with reliable emergency and day-to-day notifications, comprehensive reporting, two-way messaging, geofencing for targeting specific locations and mobile apps for incident reporting. Learn more about Regroup Mass Notification

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
With StatusCast, your status page becomes a central hub for communicating incidents and scheduled maintenance with your users. Learn more about StatusCast
StatusCast makes it easy to communicate incident, uptime, and maintenance information with users in real-time via Status Page, email, text, and SMS. StatusCast includes features that take the hassle out of developing and managing a private or public Status Page. The platform includes instant integrations with third-party SaaS platforms, ITSM solutions, and custom application support. Customizable status page design, communication templates, and custom alert automation are included. Learn more about StatusCast

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Canada Local product
Easily record & report events from any device. Leverage advanced tools to for investigations, find root causes, assign & track actions. Learn more about Cority
Developed, supported and continuously enhanced by certified safety and environmental professionals with real-world experience, Cority’s powerful incident management software enables organizations to collect comprehensive data on incidents. It also helps to create an accurate picture of the event, and enables the organization to identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the internal chain-of-command and with applicable external agencies. Learn more about Cority

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for. Learn more about SafetyAmp
SafetyAmp's leading incident management platform helps today’s workforces manage incidents, exceed their targets, and deliver dollars - not injuries. We share your goal of ensuring every employee returns home safely. SafetyAmp helps your employees, safety team, and leadership track and report all of your safety data, monitor leading indicators, deliver new insights, and change outcomes. Enter the future of safety reporting - all within a budget suitable for organizations of any size. Learn more about SafetyAmp

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Cloud-based human resources solution that helps businesses streamline workforce planning, talent management, and payroll processes.
Workday HCM is a single, cloud-based solution for workforce planning, talent management, and payroll processes helping customers adapt and thrive in a changing world. Workday applications are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries—from medium-sized businesses to more than 50% of the Fortune 500. Learn more about Workday HCM

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction. Learn more about Salesforce Service Cloud

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity. Learn more about Freshservice

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog. Learn more about Datadog

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Search, analyze, and visualize data from your entire data ecosystem. Monitor, alert, and report on your operations to drive resilience.
Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform. Learn more about Splunk Enterprise

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Learn more about PagerDuty

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
SafetyCulture (iAuditor) is a mobile-first application that digitizes processes and streamlines your operations to get better everyday.
SafetyCulture is an app that frontline teams actually want to use. It’s a digital solution for tasks like conducting inspections and important checks, raising and resolving issues, managing and tracking physical assets, learning important skills and accessing procedures on the go. It also helps teams do more than just tick the boxes for governance, risk, and compliance – it can help set environment, health and safety standards, and raise the bar when it comes to operational excellence. Learn more about SafetyCulture

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
New Relic is the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools
New Relic empowers engineers with a data-driven approach to planning, building, deploying and running software. Offering the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools, New Relic helps engineers get past the what to uncover the why. This improves uptime, reliability and efficiency to deliver exceptional customer experiences that fuel growth. Uncover the why with New Relic. Learn more about New Relic

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms. Built on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations. Learn more about Vivantio

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management
Zoho Creator is a low-code application development software that helps you build custom, mobile-ready apps to run your business.
A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free! Learn more about Zoho Creator

Features

  • Safety Incident Management
  • Corrective and Preventive Actions (CAPA)
  • Investigation Management Software
  • IT Incident Management
  • Audit Trail
  • Alerts/Notifications
  • Communications Management
  • On Call Scheduling
  • Status Tracking
  • Workflow Management Software
  • Ticket Management