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Incident Management Software

Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

Featured software

Local products for Canada

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Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics. Learn more about Incident Tracker
Incident tracker is a cloud-based incident and reporting management software for companies of any size, small or large, in any industry. It is a customizable, out-of-box solution for all your business needs, including workflows, forms, reminders, etc. The built-in analytics tool and API allow you to retrieve data based on any combination of search criteria you may need. Learn more about Incident Tracker

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Canada Local product
Resolver’s incident management software removes oversight gaps, creating efficiency & insights to help security teams work proactively. Learn more about Resolver
Resolver’s incident management software removes gaps in oversight, increases operational efficiency, and generates actionable insights to let security teams stop chasing incidents and start getting ahead of them. With powerful built-in reporting capabilities, Resolver enables security leaders to prove the value of their program and fast-track the investments needed to reduce incident severity and frequency. Choose the security platform used by over 1000 of the world’s largest organizations. Learn more about Resolver

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Canada Local product
Address incidents efficiently using Case IQ’s configurable all-in-one intake and incident management software. Learn more about Case IQ
Uncover, investigate, resolve, and prevent incidents with Case IQ's centralized, all-in-one case management platform. With our software, you can streamline investigations using configurable, automated workflows, and analyze historic incident data to make better business decisions. Our secure platform and AI-powered tools make collaboration and report-writing faster and easier than ever, so you can spend your time on more complex tasks. Learn more about Case IQ

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
All Quiet is an on-call, alerting and incident response platform for tech startups, scaleups and grownups. Learn more about All Quiet
All Quiet is an on-call, alerting and incident response platform for tech startups, scaleups and grownups. Straightforward workflows make incident management easy. On-call alerting: Our intuitive on-call scheduling tool adapts to your team needs. With our multi-channel alerting via voice calls, sms, emails and push notifications, we make sure to alert the right people at the right time. Monitoring: With our innovative incident mapping engine you can integrate practically every monitoring platform, like AWS Cloudwatch, Datadog or Sentry. You can use our in-house built monitoring solution, too. Response: Send incidents to your favourite tools to collaborate and reduce mean time to resolution. Connect Slack, Linear, JIRA and many more or use webhooks to connect almost any tool. Moreover, our native Android and iOS apps enhance collaboration and streamline incident management processes. All Quiet - all good! Learn more about All Quiet

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for. Learn more about SafetyAmp
SafetyAmp's leading incident management platform helps today’s workforces manage incidents, exceed their targets, and deliver dollars - not injuries. We share your goal of ensuring every employee returns home safely. SafetyAmp helps your employees, safety team, and leadership track and report all of your safety data, monitor leading indicators, deliver new insights, and change outcomes. Enter the future of safety reporting - all within a budget suitable for organizations of any size. Learn more about SafetyAmp

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations. Learn more about ManageEngine ServiceDesk Plus
Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution. Learn more about ManageEngine ServiceDesk Plus

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
DLAN provides real-time situational awareness tools for emergency management. Learn more about DisasterLAN
With user-friendly tools for shared situational awareness, workflow-based information management, and real-time communication, DisasterLAN (DLAN) will help your team prepare for, respond to, & report on issues. BCG will configure DLAN to integrate with your current systems and processes. Administrators can customize the system using our simple toolsets, with no programming skills required. With DLAN, you will be properly prepared to manage daily operations, emergencies, & everything in-between Learn more about DisasterLAN

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
ilert is a platform for IT alerting, on-call management, and status pages that helps Operations teams respond to incidents faster. Learn more about iLert
ilert is a platform for IT alerting, on-call management, and status pages that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations. Learn more about iLert

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Leading complete incident management and reporting cloud-based software. Manage all aspects of incidents and near-misses. Learn more about HSI Donesafe
HSI Donesafe's Incident Reporting and Management software enables the capture, tracking, investigation and reporting of all incidents and near-misses, including injuries, illness, spills and property damage. Choose a preferred investigation method (including Root Cause Analysis, 5 Whys and ICAM), link incidents and injury management and oversee corrective actions within a single, easy-to-use platform. Learn more about HSI Donesafe

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers. Learn more about Site24x7
Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification. Learn more about Site24x7

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
With StatusCast, your status page becomes a central hub for communicating incidents and scheduled maintenance with your users. Learn more about StatusCast
StatusCast makes it easy to communicate incident, uptime, and maintenance information with users in real-time via Status Page, email, text, and SMS. StatusCast includes features that take the hassle out of developing and managing a private or public Status Page. The platform includes instant integrations with third-party SaaS platforms, ITSM solutions, and custom application support. Customizable status page design, communication templates, and custom alert automation are included. Learn more about StatusCast

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Benchmark Gensuite's Incident Management Software ensures safety, compliance, & efficiency across domains.​ Learn more about Benchmark Gensuite EHS
Benchmark Gensuite's Incident Management Software offers a comprehensive solution for organizations to efficiently handle incidents across various domains like Environmental, Health, & Safety, Quality, and Security. It prioritizes employee safety by providing tools for standardized incident reporting, real-time updates, thorough investigations, and root cause analysis. The software enables seamless integration with other systems for comprehensive case management, trend analysis, and proactive risk prevention. By leveraging AI-based incident classifications and identifying potential risks, organizations can gain valuable insights, ensure compliance, and minimize workplace incidents, ultimately enhancing overall program visibility and operational resilience. Learn more about Benchmark Gensuite EHS

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Discover The EHS Incident Management Software on Microsoft 365. For 1,000+ Employees. Starts at US$37,500/year. View a Demo! Learn more about Pro-Sapien EHS Software on Microsoft 365
Discover the EHS Incident Management Software on Microsoft 365 with an Annual License starting at US$37,500/year. Seamless integration with SharePoint, Teams and Power BI lets everyone spend less time on admin, and more time on things that matter. Pro-Sapien puts Incident Reporting & Investigation in the Microsoft apps you use everyday. Engage everyone & save time with simple access, easy to use forms, automated workflows, and clear KPI reports. Get in touch or view a demo today! Learn more about Pro-Sapien EHS Software on Microsoft 365

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Record, track, and manage multiple types of incidents; generate accurate regulatory reports and DART/TCIR rates. Learn more about Vector EHS Management
With Vector EHS Management Software (formerly IndustrySafe) you can record a variety of incidents, including near misses, vehicle incidents, employee and non-employee injuries, environmental, and security incidents from your mobile devices, with or without web access. Users can also perform root cause analysis and calculate DART/TCIR rates. Vector EHS generates accurate regulatory reports, including OSHA logs, and allows you to comply with OSHA's electronic recordkeeping requirements. Learn more about Vector EHS Management

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management. Learn more about Preparis
When you need to put your BC plan into action, Preparis Incident Manager provides simple task delegation and all-up incident management in one place. Unlike other tools which may cost more or become too cumbersome, Incident Manager allows you to focus on the most important tasks first and immediately put your plan into action, complete with built-in communication functionality, giving you one view into your entire BC program. Learn more about Preparis

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Next-generation Software for Every Aspect of Incident Management. Learn more about Noggin
Built for governments, corporations, and non-profits alike, Noggin provides all the information and tools needed to manage any incident effectively through the entire lifecycle of mitigation, preparedness, response, and recovery. The moments when situational awareness is hardest to maintain count too. And so, Noggin keeps your whole incident management team, from the incident manager to volunteer field staff, following the same plans, communicating on the same platform, and working together. Learn more about Noggin

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Canada Local product
Easily record & report events from any device. Leverage advanced tools to for investigations, find root causes, assign & track actions. Learn more about Cority
Developed, supported and continuously enhanced by certified safety and environmental professionals with real-world experience, Cority’s powerful incident management software enables organizations to collect comprehensive data on incidents. It also helps to create an accurate picture of the event, and enables the organization to identify root causes and learning points, implement corrective actions, and ensure proper incident notification up the internal chain-of-command and with applicable external agencies. Learn more about Cority

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace Learn more about Kokomo24/7
A robust health, safety and wellness platform, Kokomo24/7® offers a variety of tools for efficient management of complex situations on a daily basis, or in case of emergency. Kokomo24/7®’s software platform has many capabilities and is fully customizable, putting you in control of your unique health, safety and wellness challenges. Kokomo24/7®'s solutions include safety management (visitor management, panic buttons, reunification, emergency operations, patrol management, tipline & triage), operations management (situational awareness, incident management, resource management, task management, self-service portal), communication (mass communication, emergency notification, secure 2-way communication, content orchestration), data management (consent management, compliance management, forms management, training management, predictive analysis), and health & wellness (virtual care platform, deaf and hard-of-hearing accessibility). Learn more about Kokomo24/7

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Risk management software Learn more about Pirani
Pirani allows you to be more efficient and strategic in risk management. Pirani enables the management of risks, processes, controls, events, action plans, indicators, and evaluations related to corporate governance to achieve your company’s objectives. It complies with international management standards: ISO 31000, ISO 27000, COSO ERM, AS/NZS 4360, and Basel, while also supporting compliance with local regulations. Learn more about Pirani

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Visualogyx is a cloud-based platform ideal for businesses seeking paperless incident forms and reports that can be shared instantly. Learn more about Visualogyx
Visualogyx is a cloud-based mobile and web platform that streamlines incident management through digital inspections, audits, and validation workflows. An intuitive design empowers users to use built-in or custom incident management forms across various domains, including safety, quality control, logistics, insurance, construction, residential, and vehicles, among others. Visualogyx is ideal for users seeking immediate paperless incident templates and reports that can be shared instantly. Learn more about Visualogyx

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Cloud-based human resources solution that helps businesses streamline workforce planning, talent management, and payroll processes.
Workday is a leading enterprise platform that helps organizations manage their most important assets – their people and money. The Workday platform is built with AI at the core to help customers elevate people, supercharge work, and move their business forever forward. Workday is used by more than 10,500 organizations around the world and across industries – from medium-sized businesses to more than 60% of the Fortune 500. Workday Human Capital Management (HCM) is the Workday flagship application suite for HR, with over 5,525 customers and more than 70% live. Other products targeting the CHRO include Workday Adaptive Planning, Workday Expenses, Workday Help, Workday Journeys, Workday Labor Optimization, Workday Learning, Workday Payroll, Workday Peakon Employee Voice, Workday People Analytics, Workday Prism Analytics, Workday Recruiting, Workday Scheduling, Workday Talent Optimization, and Workday Time Tracking. Learn more about Workday HCM

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction. Learn more about Salesforce Service Cloud

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity. Learn more about Freshservice

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Safety Incident Management
  • Status Tracking
  • On Call Scheduling
  • Audit Trail
  • Workflow Management Software
  • Ticket Management
  • Alerts/Notifications
  • IT Incident Management
  • Communications Management
  • Investigation Management Software
  • Corrective and Preventive Actions (CAPA)