---
description: Discover and compare Incident Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

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# Incident Management Software

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> Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

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## Products

1. [HSI Donesafe](https://www.capterra.ca/software/141558/donesafe) — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
2. [VelocityEHS](https://www.capterra.ca/software/119952/ehs-management-software) — 4.4/5 (85 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
3. [Tekmon](https://www.capterra.ca/software/200926/tekmon) — 4.8/5 (25 reviews) — Incident management for workplace safety. Report from the field, investigate, close CAPA. Mass notification for critical events.
4. [DisasterLAN](https://www.capterra.ca/software/182445/disasterlan) — 4.7/5 (10 reviews) — DLAN provides real-time situational awareness tools for emergency management.
5. [SafetyAmp](https://www.capterra.ca/software/181004/safetyamp) — 4.7/5 (48 reviews) — Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for.
6. [Mitti (by SafetyCulture)](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
7. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (373 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
8. [Workday HCM](https://www.capterra.ca/software/66908/workday-hcm) — 4.5/5 (1766 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
9. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (827 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
10. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (774 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
11. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
12. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (367 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
13. [Splunk Enterprise](https://www.capterra.ca/software/94317/splunk) — 4.6/5 (264 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
14. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
15. [Pirani](https://www.capterra.ca/software/196959/pirani) — 4.5/5 (217 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
16. [New Relic](https://www.capterra.ca/software/118128/new-relic) — 4.5/5 (198 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
17. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
18. [Zoho Creator](https://www.capterra.ca/software/211755/zoho-creator) — 4.3/5 (170 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
19. [AlertMedia](https://www.capterra.ca/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
20. [GoAudits](https://www.capterra.ca/software/191777/goaudits) — 4.8/5 (145 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.
21. [xMatters](https://www.capterra.ca/software/116750/xmatters) — 4.6/5 (141 reviews) — Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
22. [EcoOnline](https://www.capterra.ca/software/127198/ecompliance-safety-software) — 4.6/5 (123 reviews) — An easy-to-use, mobile-first solution to help employees and contractors report near misses, incidents, injuries, and equipment damage.
23. [QualityQuest](https://www.capterra.ca/software/136111/compliancequest) — 4.6/5 (112 reviews) — AI-powered EQMS connecting quality processes end to end to improve compliance, reduce risk, and drive continuous improvement.
24. [TOPdesk](https://www.capterra.ca/software/127562/topdesk) — 4.4/5 (111 reviews) — TOPdesk’s incident management ticketing system lets you record the answers to recurring problems and add them to incidents.
25. [Teramind](https://www.capterra.ca/software/172645/teramind) — 4.7/5 (107 reviews) — Unified workforce intelligence platform for insider risk detection, DLP, behavioral analytics, and productivity optimization.

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## Related Categories

- [Inspection Software](https://www.capterra.ca/directory/30117/inspection/software)
- [Compliance Software](https://www.capterra.ca/directory/30110/compliance/software)
- [Safety Management Software](https://www.capterra.ca/directory/31299/safety-management/software)
- [EHS Management Software](https://www.capterra.ca/directory/10015/ehs-management/software)
- [Corrective and Preventive Action Software](https://www.capterra.ca/directory/31343/corrective-and-preventive-action/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.ca/directory)

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Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ca/software/168192/site24x7","@type":"ListItem"},{"name":"Workday HCM","position":8,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. 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Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":12,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.ca/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":13,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ca/software/94317/splunk","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":14,"description":"Cut down your mean time to respond (MTTR) to incidents with ServiceDesk Plus and its industry-leading incident management capabilities. Detect alerts from monitoring tools and log them as incidents. Trigger automated, incident-response workflows that help your IT teams move fast and fix outages before they impact your end users and customers. Take the help of our GenAI-integrated virtual chatbot to collaborate faster during incident resolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ca/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Pirani","position":15,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.ca/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":16,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.ca/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":17,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":18,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.ca/software/211755/zoho-creator","@type":"ListItem"},{"name":"AlertMedia","position":19,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.ca/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"GoAudits","position":20,"description":"GoAudits is an all-in-one auditing and inspection software that streamlines operations. The mobile app enables remote inspections with custom digital checklists, incorporating photos, annotations, and e-signatures, even offline. It automatically generates branded reports post-inspection, facilitating faster decisions and issue resolution. GoAudits offers task management, automated report distribution, and workflow assignments to boost team accountability. Real-time dashboards display performance metrics and trends, helping monitor quality, safety, and compliance. The platform integrates communication between field teams and management, ensuring clarity in responsibilities. By eliminating manual paperwork and centralizing data, GoAudits enhances operational visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.capterra.ca/software/191777/goaudits","@type":"ListItem"},{"name":"xMatters","position":21,"description":"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems.\n\nThe xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9141364b-1ce1-48cb-ad9f-6d280f6a2826.png","url":"https://www.capterra.ca/software/116750/xmatters","@type":"ListItem"},{"name":"EcoOnline","position":22,"description":"EcoOnline's Incident Management & Reporting Software enables your frontline to recognize possible risks and hazards on-site, creating a safer workplace. With our robust incident management software, employees can instantly report near misses, incidents, injuries, and property and equipment damage easily through our mobile app. Increase participation by giving frontline employees an incident reporting app, while giving safety leaders powerful incident management and tracking tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef9c2a3a-3ab7-4d7f-b427-b52bc05e29ff.png","url":"https://www.capterra.ca/software/127198/ecompliance-safety-software","@type":"ListItem"},{"name":"QualityQuest","position":23,"description":"ComplianceQuest is an AI-powered Quality Management System (QMS) software that helps organizations automate, connect, and continuously improve quality processes. \n\nBuilt on Salesforce, the scalable and configurable EQMS brings CAPA, nonconformance, audits, document control, change management, training, complaints, supplier quality, inspections, and risk management into one connected platform. \n\nComplianceQuest’s built-in AI engine, CQ.AI, helps teams accelerate investigations, identify recurring issues and potential root causes, recommend next-best actions, and improve audit readiness. With connected workflows, real-time analytics, mobile capabilities, and end-to-end traceability, ComplianceQuest helps organizations standardize quality processes, strengthen compliance, reduce risk, and drive continuous improvement across teams, sites, and operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab555c3-9dc1-4a41-903a-3d08427f4031.png","url":"https://www.capterra.ca/software/136111/compliancequest","@type":"ListItem"},{"name":"TOPdesk","position":24,"description":"Exceeding your customers’ expectations has never been easier\n\nCustomers nowadays expect a lot from services, including those from your IT department. To keep up with these higher expectations, managing your information is essential. TOPdesk's Incident Management and Reporting system lets you easily register all incoming tickets. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notified automatically.\n\nAssign tasks with ease\n\nIf tasks have to be passed on, you want to rest assured that the new agent has all the information they need. TOPdesk’s Incident Management and Reporting software makes this easy: all information is registered on one card which can be assigned to a different agent in one click. Want to know what is assigned to whom? The handy Dashboard makes sure you never lose track again and allows you to deliver quality services consistently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.ca/software/127562/topdesk","@type":"ListItem"},{"name":"Teramind","position":25,"description":"Teramind is a unified workforce intelligence and insider risk management platform trusted by security teams to detect threats before they become breaches. The platform combines user activity monitoring, data loss prevention, and behavioral analytics into a single solution that provides visibility across endpoints, cloud apps, email, and LLMs. Security teams use Teramind to identify anomalous behavior, enforce data protection policies, and investigate incidents using detailed audit trails; including session recordings, keystroke logging, application usage, and file transfer activity. The platform also supports AI governance, compliance requirements, and productivity optimization, making it the central hub for organizations managing both cybersecurity risk and operational performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/459e44be-5421-4bf0-a654-bdab53451701.png","url":"https://www.capterra.ca/software/172645/teramind","@type":"ListItem"}],"numberOfItems":25}
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