---
description: Discover and compare Incident Management Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

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# Incident Management Software

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> Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

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## Products

1. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \&amp; collaboration.
2. [DisasterLAN](https://www.capterra.ca/software/182445/disasterlan) — 4.7/5 (10 reviews) — DLAN provides real-time situational awareness tools for emergency management.
3. [SafetyAmp](https://www.capterra.ca/software/181004/safetyamp) — 4.7/5 (43 reviews) — Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for.
4. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
5. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (344 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
6. [HSI Donesafe](https://www.capterra.ca/software/141558/donesafe) — 4.7/5 (80 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \&amp; keep your workforce safe.
7. [Preparis](https://www.capterra.ca/software/185220/preparis) — 4.3/5 (3 reviews) — When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management.
8. [SafetyCulture](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (253 reviews) — SafetyCulture (iAuditor) is a mobile-first platform that streamlines your operations to save time and increase data accuracy.
9. [VelocityEHS](https://www.capterra.ca/software/119952/ehs-management-software) — 4.4/5 (85 reviews) — VelocityEHS makes it easy to manage \&amp; control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
10. [Intellect QMS AI](https://www.capterra.ca/software/108528/intellect) — 4.6/5 (84 reviews) — Intellect’s QMS AI streamlines compliance, automates quality processes, and reduces costs for manufacturing \&amp; life sciences.
11. [VisiumKMS](https://www.capterra.ca/software/145168/visiumkms) — 4.4/5 (13 reviews) — VisiumKMS automates incident management business processes.
12. [Fidelis Elevate](https://www.capterra.ca/software/168954/fidelis-elevate) — 5.0/5 (1 reviews) — Comprehensive incident management to detect, assess, and respond to security incidents to minimize their impact.
13. [Incident Tracker](https://www.capterra.ca/software/119211/incident-tracker) — 4.6/5 (25 reviews) — Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics.
14. [4HSE](https://www.capterra.ca/software/178687/4hse) — 4.8/5 (19 reviews) — 4HSE integrates all HSE processes to strengthen compliance, governance, and accountability, delivering full operational control.
15. [Workday HCM](https://www.capterra.ca/software/66908/workday-hcm) — 4.5/5 (1733 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
16. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
17. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
18. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
19. [Splunk Enterprise](https://www.capterra.ca/software/94317/splunk) — 4.6/5 (259 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
20. [Pirani](https://www.capterra.ca/software/196959/pirani) — 4.5/5 (203 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
21. [New Relic](https://www.capterra.ca/software/118128/new-relic) — 4.5/5 (195 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
22. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
23. [Zoho Creator](https://www.capterra.ca/software/211755/zoho-creator) — 4.3/5 (169 reviews) — Cloud-based application development tool that enables teams to build custom applications, automating workflows, and managing data.
24. [AlertMedia](https://www.capterra.ca/software/176123/alertmedia-mass-notification) — 4.8/5 (151 reviews) — \#1-rated Risk Intelligence and Response platform for detecting threats and communicating fast—trusted globally.
25. [GoAudits](https://www.capterra.ca/software/191777/goaudits) — 4.8/5 (144 reviews) — GoAudits is an audit software that helps professionals save time through checklists, instant reports, and corrective actions.

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## Related Categories

- [EHS Management Software](https://www.capterra.ca/directory/10015/ehs-management/software)
- [Quality Management Software](https://www.capterra.ca/directory/30099/quality-management/software)
- [Risk Management Software](https://www.capterra.ca/directory/30665/risk-management/software)
- [Safety Management Software](https://www.capterra.ca/directory/31299/safety-management/software)
- [Audit Software](https://www.capterra.ca/directory/30664/audit/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.ca/directory)

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Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ca/software/168192/site24x7","@type":"ListItem"},{"name":"HSI Donesafe","position":6,"description":"Respond to incidents faster and more effectively with the HSI Incident Management software. Designed to simplify the entire process, this solution helps you capture, track, and resolve incidents with ease. From near misses to large-scale events, the HSI Platform ensures you’re equipped to manage every situation efficiently, reducing downtime, and protecting your workforce. \n\nWith real-time data and automated workflows, you’ll improve response times, enhance communication, and drive accountability at every level. \n\nFor admins, discover true configurability with our no-code platform - simply change what you need when you need with our easy-to-use drag and drop function. 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It also includes unlimited storage, a customizable checklist editor, template-based document-generation tools, and advanced import/export features.\n\nFully documented REST APIs enable seamless integration with ERP, HR, and maintenance systems.\n\nA dedicated Worker App gives access to personalized compliance information, certificates, procedures, and instructions, and supports real-time incident reporting with photos and attachments.\n\nDesigned for traceability and continuous compliance, 4HSE enables proactive, efficient, and accountable HSE management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1f4910d9-be4f-4622-a25d-b2838eb03887.png","url":"https://www.capterra.ca/software/178687/4hse","@type":"ListItem"},{"name":"Workday HCM","position":15,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. Workday provides clean, coherent data and is transparent about its ML models, ensuring human control over final decisions to elevate human capabilities in finance and HR. Workday helps companies unlock engagement by empowering employees and managers with simplified, unified experiences, leading to increased retention and performance. It also allows organizations to execute for growth by providing a unified, extensible foundation that automates processes and proactively manages compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/827ea1f8-e495-44c8-a4b8-c147dc055d23.png","url":"https://www.capterra.ca/software/66908/workday-hcm","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":16,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":17,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":18,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680c6e55-5ae3-4b54-8408-36deb18d3660.png","url":"https://www.capterra.ca/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Splunk Enterprise","position":19,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ca/software/94317/splunk","@type":"ListItem"},{"name":"Pirani","position":20,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.ca/software/196959/pirani","@type":"ListItem"},{"name":"New Relic","position":21,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.ca/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":22,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":23,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9cbf8e3-ddd2-4336-911a-3ad7bf6bb016.png","url":"https://www.capterra.ca/software/211755/zoho-creator","@type":"ListItem"},{"name":"AlertMedia","position":24,"description":"AlertMedia is a modern Risk Intelligence and Response platform that helps organizations detect emerging threats, understand impact, and coordinate response with confidence. By bringing together real-time risk intelligence, emergency communication, and response workflows in one intuitive system, teams can act quickly and decisively when critical events unfold. AlertMedia delivers fast, reliable, multichannel emergency communication—making it easy to reach employees in seconds across text, voice, email, mobile app, and desktop alerts. With a modern interface that works seamlessly across devices, teams can communicate clearly and maintain control during high-pressure situations.\n\nOrganizations in more than 150 countries—from small businesses to the Fortune 500, including DHL, JetBlue, Coca-Cola Bottling, and Walmart—rely on AlertMedia for enterprise-grade reliability and flexibility without the complexity that slows teams down during real incidents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ad0bf633-7a07-4365-a9c9-e55b11eaa6d4.png","url":"https://www.capterra.ca/software/176123/alertmedia-mass-notification","@type":"ListItem"},{"name":"GoAudits","position":25,"description":"GoAudits is an all-in-one auditing and inspection software that streamlines operations. The mobile app enables remote inspections with custom digital checklists, incorporating photos, annotations, and e-signatures, even offline. It automatically generates branded reports post-inspection, facilitating faster decisions and issue resolution. GoAudits offers task management, automated report distribution, and workflow assignments to boost team accountability. Real-time dashboards display performance metrics and trends, helping monitor quality, safety, and compliance. The platform integrates communication between field teams and management, ensuring clarity in responsibilities. By eliminating manual paperwork and centralizing data, GoAudits enhances operational visibility.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2f1e8f10-33e3-4638-a314-9be6996a54be.jpeg","url":"https://www.capterra.ca/software/191777/goaudits","@type":"ListItem"}],"numberOfItems":25}
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