---
description: Discover and compare Incident Management Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Incident Management Software for Mac - Price comparison & Reviews - Capterra Canada 2026
---

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# Incident Management Software

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> Incident Management software provides a repository of IT service issues and a centralized platform to report on and resolve incidents. Incident Management systems allow IT and DevOps departments to keep all information and data related to service issues in a single platform, allowing them to manage incidents more efficiently. Incident reporting software also streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization. Browse our catalogue to find the best incident management software in Canada for your organization.

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## Products

1. [Mitratech Preparis](https://www.capterra.ca/software/185220/preparis) — 4.3/5 (3 reviews) — When you need to put your BC plan into action, Incident Manager provides simple task delegation and all-up incident management.
2. [Fidelis Elevate](https://www.capterra.ca/software/168954/fidelis-elevate) — 5.0/5 (1 reviews) — Comprehensive incident management to detect, assess, and respond to security incidents to minimize their impact.
3. [DisasterLAN](https://www.capterra.ca/software/182445/disasterlan) — 4.7/5 (10 reviews) — DLAN provides real-time situational awareness tools for emergency management.
4. [HSI Donesafe](https://www.capterra.ca/software/141558/donesafe) — 4.8/5 (96 reviews) — Handle incidents with ease using HSI's AI-powered platform. Streamline reporting, improve response times, \& keep your workforce safe.
5. [SafetyAmp](https://www.capterra.ca/software/181004/safetyamp) — 4.7/5 (49 reviews) — Trusted across industries by today's workforce - SafetyAmp is the modern, configurable EHSQ solution you've been looking for.
6. [Kokomo24/7](https://www.capterra.ca/software/206333/kokomo24-7-ars-tipline) (0 reviews) — Better Manage the Health, Safety, and Wellness of Your Workforce and Your Workplace
7. [Crises Control](https://www.capterra.ca/software/186220/crises-control) — 4.9/5 (23 reviews) — Crises Control helps organisations manage, coordinate and evidence incident response from alert to recovery.
8. [Mitti (by SafetyCulture)](https://www.capterra.ca/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
9. [VelocityEHS](https://www.capterra.ca/software/119952/ehs-management-software) — 4.5/5 (166 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
10. [Ontic](https://www.capterra.ca/software/204326/ontic) — 5.0/5 (2 reviews) — Capture, triage, route, and resolve security incidents with connected workflows, mobile updates, reporting, and secure collaboration.
11. [Incident Tracker](https://www.capterra.ca/software/119211/incident-tracker) — 4.6/5 (25 reviews) — Cloud-based incident management software which helps all types of industries report, track and trend incidents with analytics.
12. [Site24x7](https://www.capterra.ca/software/168192/site24x7) — 4.7/5 (382 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
13. [Workday HCM](https://www.capterra.ca/software/66908/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
14. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
15. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
16. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
17. [Datadog](https://www.capterra.ca/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
18. [Pulseway](https://www.capterra.ca/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
19. [NinjaOne](https://www.capterra.ca/software/165889/ninjaone) — 4.7/5 (298 reviews) — Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access.
20. [Splunk Enterprise](https://www.capterra.ca/software/94317/splunk) — 4.6/5 (267 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
21. [SiteDocs](https://www.capterra.ca/software/143579/sitedocs) — 4.8/5 (255 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
22. [Pirani](https://www.capterra.ca/software/196959/pirani) — 4.5/5 (225 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
23. [Issuetrak](https://www.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
24. [New Relic](https://www.capterra.ca/software/118128/new-relic) — 4.5/5 (201 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
25. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.

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## Related Categories

- [Risk Management Software](https://www.capterra.ca/directory/30665/risk-management/software)
- [Occupational Health Software](https://www.capterra.ca/directory/32619/occupational-health/software)
- [Safety Management Software](https://www.capterra.ca/directory/31299/safety-management/software)
- [EHS Management Software](https://www.capterra.ca/directory/10015/ehs-management/software)
- [Corrective and Preventive Action Software](https://www.capterra.ca/directory/31343/corrective-and-preventive-action/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/31332/incident-management/software)
- [All Categories](https://www.capterra.ca/directory)

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Dashboards and reports help you track response times, resolution trends, open work, and program impact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/36ff6d06-f5a8-47a5-a0bf-2788883e58a1.png","url":"https://www.capterra.ca/software/204326/ontic","@type":"ListItem"},{"name":"Incident Tracker","position":11,"description":"Incident Tracker is a cloud-based incident and reporting management platform trusted across healthcare, behavioral health, education, government, logistics, property management, hospitality, and more. Built for organizations of any size, it gives teams a centralized system to report, track, and resolve incidents from any device.Configure custom forms, automated reminders, escalation workflows, and approval routing — no coding required. Role-based access ensures the right people see the right information at the right time. The built-in analytics dashboard delivers real-time visibility into trends, response times, and resolution rates, while a robust API connects Incident Tracker to the tools you already use. Whether you're managing workplace injuries, behavioral health events, security incidents, or compliance issues, Incident Tracker adapts to your workflows — not the other way around. Fast to deploy, easy to use, and fully customizable out of the box.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0d3c487-f9c0-4883-b7f0-9e11b6cd064a.png","url":"https://www.capterra.ca/software/119211/incident-tracker","@type":"ListItem"},{"name":"Site24x7","position":12,"description":"Avoid downtime and errors like never before and accelerate your customers' digital experience with Site24x7. Monitor your websites, servers, networks, and applications from a single platform. Set thresholds for critical metrics and receive alerts whenever a threshold is breached. Integrate with ITSM and collaboration tools like Slack, ServiceDesk Plus, Jira, PageDuty, OpsGenie, Zapier, and Moogsoft, and receive alerts via email, SMS, voice call, and push notification.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ecdd3ea5-d0b4-44d4-ac91-1f1ff67f8a5d.jpeg","url":"https://www.capterra.ca/software/168192/site24x7","@type":"ListItem"},{"name":"Workday HCM","position":13,"description":"Workday HCM helps customers master the transition to a new era of work, unlocking engagement and executing for growth. It's a comprehensive, global HR suite, including core HR, talent, and benefits, designed to help companies transition with confidence. Workday HCM is adaptable, flexible, scalable, and global, and includes Workday Skills Cloud for data-driven talent strategies. Workday AI, embedded within the Workday architecture and leveraging 600B+ transactions, helps customers re-invent work. 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The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":16,"description":"SolarWinds Service Desk restores service speed with intelligent automation. Organizations using SolarWinds have reported cutting resolution time by up to 52%. Our platform streamlines Incident Management by using SolarWinds AI to suggest solution steps and route tickets to the right experts instantly. With integrated asset data in the ticket view, agents have the context they need to resolve incidents faster, minimizing downtime and keeping your business running.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Datadog","position":17,"description":"Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most. With streamlined features for responding to outages that's fully unified into Datadog's monitoring platform, it's easy to pivot from alerts and data to incident response workflows. Enable teams to easily create and track incidents in one place and collaborate while troubleshooting with Datadog.","image":"https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png","url":"https://www.capterra.ca/software/135453/datadog-cloud-monitoring","@type":"ListItem"},{"name":"Pulseway","position":18,"description":"Unlock unparalleled control and efficiency with Pulseway RMM. Elevate your IT management with real-time monitoring and management capabilities accessible from any device. Receive instant alerts, troubleshoot issues remotely, and streamline workflows with customizable automation. Comprehensive reporting and security features ensure optimal performance and compliance. The user-friendly interface and multi-platform support make Pulseway RMM suitable for IT professionals, managed service providers, and businesses of all sizes. Enhance productivity, minimize downtime, and experience the future of IT management. Try Pulseway RMM today for a transformative approach to remote monitoring and management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24b6d480-8e57-4dff-ba99-2da2a610b851.png","url":"https://www.capterra.ca/software/141792/pulseway","@type":"ListItem"},{"name":"NinjaOne","position":19,"description":"NinjaOne is a cloud-based IT operations platform that brings endpoint management, remote monitoring, patch management, mobile device management, backup, remote access, documentation, and ticketing into one console.\n\nIT teams and managed service providers use it to monitor and manage devices across Windows, macOS, Linux, Android, and iOS. Automated patching covers operating systems and thousands of third-party applications, while built-in backup protects endpoints, servers, and SaaS data.\n\nCore features include real-time alerting, single-click remote sessions, asset lifecycle tracking, network discovery, vulnerability detection, context-rich ticketing, and IT documentation. The platform scales from 50 to over 150,000 endpoints without architecture changes.\n\nNinjaOne suits MSPs of all sizes and internal IT teams in midsize to enterprise organizations across healthcare, education, financial services, public sector, and technology industries.","image":"https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png","url":"https://www.capterra.ca/software/165889/ninjaone","@type":"ListItem"},{"name":"Splunk Enterprise","position":20,"description":"Splunk is the key to enterprise resilience. Trusted by the world’s leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your digital systems, you can respond to incidents before they have bigger business impacts. Take the next steps to make your organization more resilient with the all-in-one unified security and observability platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c935ef6d-e80a-4f64-8b46-1864f7d1e6e3.png","url":"https://www.capterra.ca/software/94317/splunk","@type":"ListItem"},{"name":"SiteDocs","position":21,"description":"Most intuitive Safety Software with world class Analytics, an integration and automation engine, and In-App Chat.\n\nSiteDocs, a GoCanvas solution, is the easiest way to manage your entire safety program from mobile apps and the web. SiteDocs features a custom form builder, PDF document library, worker certification management, offline-mode, and more. SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.ca/software/143579/sitedocs","@type":"ListItem"},{"name":"Pirani","position":22,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.ca/software/196959/pirani","@type":"ListItem"},{"name":"Issuetrak","position":23,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ca/software/16499/issuetrak","@type":"ListItem"},{"name":"New Relic","position":24,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.ca/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"}],"numberOfItems":25}
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