---
description: Page 2 - Compare the best Service Desk Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 2 - Service Desk Software - Prices & Reviews - Capterra Canada 2026
---

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# Service Desk Software

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> Service Desk software serves as a single point of contact for IT support personnel and users of IT solutions. Service Desk software facilitates incident management, self service portal access, support ticketing, change management, and more.

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## Products

1. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is an AI service desk that is designed for modern teams and does away with the complexity of traditional ITSM tools.
2. [BOSSDesk](https://www.capterra.ca/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning fully integrated Service Desk/ Help Desk ITSM solution available for both on the Cloud and On-Premise.
3. [TOPdesk](https://www.capterra.ca/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
4. [monday service](https://www.capterra.ca/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
5. [Desk Manager](https://www.capterra.ca/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
6. [OTRS](https://www.capterra.ca/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed service management suite that includes ticketing, workflow automation \& notification for service desks and help desks.
7. [Track-It\!](https://www.capterra.ca/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
8. [SapphireIMS](https://www.capterra.ca/software/148203/sapphireims) — 4.4/5 (65 reviews) — Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk that comes with pre-built ITIL templates.
9. [Alloy Navigator](https://www.capterra.ca/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
10. [Device42](https://www.capterra.ca/software/144214/device42) — 4.8/5 (59 reviews) — ITAM Software: Track complete hardware \& software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more\!
11. [Deepser](https://www.capterra.ca/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is a Service Desk solution developed to optimize support requests, daily activities and organisational processes.
12. [Re:amaze](https://www.capterra.ca/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
13. [ChangeGear](https://www.capterra.ca/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
14. [Motadata ServiceOps](https://www.capterra.ca/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
15. [AzureDesk](https://www.capterra.ca/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
16. [Vision Helpdesk](https://www.capterra.ca/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software
17. [HaloITSM](https://www.capterra.ca/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
18. [GLPI](https://www.capterra.ca/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
19. [UseResponse](https://www.capterra.ca/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
20. [EcholoN](https://www.capterra.ca/software/189744/echolon) — 4.7/5 (35 reviews) — Made in Germany: Echolon Service Desk Software. Flexible, easy to implement, expandable, adaptable to your needs.
21. [Milldesk](https://www.capterra.ca/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
22. [Anakage](https://www.capterra.ca/software/208487/end-user-support-automation-platform) — 4.4/5 (31 reviews) — Anakage unifies ITSM, ITAM, DEX \& automation into one AI-powered platform to cut costs, boost productivity \& scale IT.
23. [Cayzu](https://www.capterra.ca/software/134057/cayzu) — 5.0/5 (30 reviews) — Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
24. [Hornbill](https://www.capterra.ca/software/143649/hornbill) — 4.7/5 (30 reviews) — Make life at work better. A faster, easier way to automate, integrate, and streamline your ITSM workflows without technical gurus.
25. [HelpSpace](https://www.capterra.ca/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/31027/service-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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The Robotic Process Automation enables you to automate the processes and integrate them with business applications.\n\nSapphireIMS ITSM removes operational bottlenecks and seamlessly connects fragmented processes, delivering a unified experience that empowers employees, delights customers, and drives tangible business outcomes.  \n\nWith hundreds of active customers and round-the-clock support, SapphireIMS is a trusted partner for mid-market and enterprise businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83947e65-9db4-4823-b253-681d030e7b8c.png","url":"https://www.capterra.ca/software/148203/sapphireims","@type":"ListItem"},{"name":"Alloy Navigator","position":9,"description":"Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Service Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. 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Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5db31a81-473f-42fd-9d45-aec6effa174c.jpeg","url":"https://www.capterra.ca/software/144214/device42","@type":"ListItem"},{"name":"Deepser","position":11,"description":"Deepser is a modern Service Desk software, with an interactive Web interface. It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to Deepser you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.ca/software/178946/deepser","@type":"ListItem"},{"name":"Re:amaze","position":12,"description":"Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.capterra.ca/software/132952/reamaze","@type":"ListItem"},{"name":"ChangeGear","position":13,"description":"ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need.  Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more.  ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.capterra.ca/software/146239/changegear-itsm","@type":"ListItem"},{"name":"Motadata ServiceOps","position":14,"description":"Motadata ServiceOps is an ITIL-aligned ITSM solution built on our proprietary DFIT (Deep Learning Framework for IT Operation) that empowers IT organizations to rapidly adopt changes across people, processes, and technology. It offers capabilities like intelligent automation, NLP-powered virtual agents, support for enterprise service management, and more. \nThe major modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b0aeb11-9771-4ffe-ad91-1d383633fbb5.png","url":"https://www.capterra.ca/software/153905/motadata","@type":"ListItem"},{"name":"AzureDesk","position":15,"description":"Helpdesk software with all the \"must have\" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4f53d139-18ad-4a08-9338-fd8e6bae4c0f.png","url":"https://www.capterra.ca/software/151394/azuredesk","@type":"ListItem"},{"name":"Vision Helpdesk","position":16,"description":"Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software.\n\nVision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more.\n\nVision Helpdesk is trusted by 15000 plus companies across the globe since 2007.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.ca/software/102230/vision-helpdesk","@type":"ListItem"},{"name":"HaloITSM","position":17,"description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1dbbd18e-0925-42aa-9df9-e4b734550974.png","url":"https://www.capterra.ca/software/200140/haloitsm","@type":"ListItem"},{"name":"GLPI","position":18,"description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release & Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/182b0879-22d4-4917-8547-350e8e4462d0.png","url":"https://www.capterra.ca/software/126254/glpi","@type":"ListItem"},{"name":"UseResponse","position":19,"description":"Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. \nAvailable in SaaS & On-Premise. \nHighly customizable, scalable, and flexible. Free 14-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.capterra.ca/software/170123/useresponse","@type":"ListItem"},{"name":"EcholoN","position":20,"description":"Made in Germany: Echolon as service desk software. The EcholoN Service Desk integrates flexibly into your structure and can be connected to existing systems (intranet software, e-mail system, database, etc.). Create, delegate, prioritize, track, review and manage tasks, processes, requests of any kind (software bugs, project tasks, change requests, enhancements, etc.). Expandable with further useful modules, adaptable to your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.ca/software/189744/echolon","@type":"ListItem"},{"name":"Milldesk","position":21,"description":"Technical support system aligned with ITIL best practices and created with an emphasis on the best usability concepts, it provides greater agility and organization in ticket management.\n\nA complete tool that has official integration with WhatsApp Business, functionalities such as Workflow, IT asset management, incident management, problem management, changes, service catalog, knowledge base, SLA management, it has an API that allows infinite possibilities of integration between other resources,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.capterra.ca/software/177951/milldesk","@type":"ListItem"},{"name":"Anakage","position":22,"description":"Anakage is an AI-powered low/no-code platform that unifies IT service management, asset management, digital experience monitoring, and endpoint automation into one intelligent solution. Built for enterprises seeking to reduce IT support costs and eliminate manual effort, Anakage enables teams to proactively automate tasks like device self-healing, user onboarding/offboarding, compliance enforcement, and service request fulfillment—without coding. The platform integrates seamlessly with identity, security, and IT ecosystems, ensuring faster time-to-value, stronger SLA and XLA adherence, and measurable gains in productivity and governance. With Anakage, enterprises can reduce tool sprawl, accelerate mean time to resolution (MTTR), and deliver an enhanced digital employee experience. IT leaders gain the confidence to scale with greater efficiency, control, and visibility, while end users enjoy faster, frictionless support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d80b46e-ed56-408c-9a43-b975e2c4558b.png","url":"https://www.capterra.ca/software/208487/end-user-support-automation-platform","@type":"ListItem"},{"name":"Cayzu","position":23,"description":"Cayzu is an cloud-based online helpdesk and ticketing system platform that helps your internal teams and customer support agents work efficiently. \n\nCayzu enables your team to build out a comprehensive and robust knowledgebase in real-time using actual business use cases from customer inquiries and requests.\n\nAdditionally, Cayzu makes it easy to streamline workflows with tagging, private notes, scripted responses, advanced delegation and integration with cloud apps you already use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.capterra.ca/software/134057/cayzu","@type":"ListItem"},{"name":"Hornbill","position":24,"description":"Hornbill Service Manager's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. \nConfiguring Hornbill is simple. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1446731a-0731-4d02-950a-e7d466798c69.png","url":"https://www.capterra.ca/software/143649/hornbill","@type":"ListItem"},{"name":"HelpSpace","position":25,"description":"HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support. \n\nFeatures: \nTICKETS for efficient inquiry management,\nTASKS for internal task management, \nDOCS for a shared knowledge database, \nWIDGET for DOCS on your site/app, \nINTEGRATION options for API/webhooks/Zapier integration. \n\nImprove customer support & satisfaction with HelpSpace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.capterra.ca/software/204466/helpspace","@type":"ListItem"}],"numberOfItems":25}
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