---
description: Compare the best Customer Communications Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Customer Communications Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)

# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks the customer outreach efforts of an organization. With customer communication tools, organizations across Canada can centralize all interactions with their customers in a single platform and monitor the success of campaigns. Customer message management tools help in personalizing communications and building customer relationships and loyalty. Browse our directory of customer communication management to find the most effective communication strategy for your organization in Canada.

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## Products

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
2. [Adobe Experience Manager](https://www.capterra.ca/software/142300/adobe-experience-manager) — 4.3/5 (142 reviews) — Adobe Experience Manager Sites is an AI-powered content management system enabling teams to deliver personalized experiences at scale.
3. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
5. [InfoFlo](https://www.capterra.ca/software/96628/infoflo) — 4.5/5 (96 reviews) — HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price\!
6. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
7. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
8. [Elixir Cloud](https://www.capterra.ca/software/167144/tango) — 4.3/5 (4 reviews) — Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort.
9. [TrueDialog](https://www.capterra.ca/software/144641/TrueDialog) — 4.8/5 (21 reviews) — Customer Support SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale.
10. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
11. [CallingPost](https://www.capterra.ca/software/196048/callingpost) — 4.5/5 (108 reviews) — Group Leader Notification Service. Send by phone (pre-recorded voice), text (SMS), and/or email.
12. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
13. [Telegram](https://www.capterra.ca/software/180347/telegram) — 4.7/5 (6406 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
14. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer support solution.
15. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
16. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
17. [Keap](https://www.capterra.ca/software/76390/infusionsoft) — 4.1/5 (1298 reviews) — The smarter way for small businesses to do great work. Keap helps businesses organize client information and daily work in one place.
18. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
19. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
20. [Bigin by Zoho CRM](https://www.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) — Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
21. [HoneyBook](https://www.capterra.ca/software/162588/honeybook) — 4.7/5 (678 reviews) — The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
22. [Lime Connect](https://www.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
23. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
24. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
25. [Podium](https://www.capterra.ca/software/164285/podium) — 4.3/5 (522 reviews) — Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [SMS Marketing Software](https://www.capterra.ca/directory/30842/sms-marketing/software)
- [Contact Center Software](https://www.capterra.ca/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

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The platform organizes customer information and daily work in one place, freeing teams up from repetitive tasks so that managers have more time to focus on growing the business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bbf09836-8786-4e7d-909b-10b75adc5ef6.png","url":"https://www.capterra.ca/software/76390/infusionsoft","@type":"ListItem"},{"name":"Text Request","position":18,"description":"Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive texts without losing voice capabilities.\nOur business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want.\nOur founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.capterra.ca/software/167015/text-request","@type":"ListItem"},{"name":"Bitrix24","position":19,"description":"Bitrix24 is #1 free CRM, customer communication and helpdesk used by 15 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Bigin by Zoho CRM","position":20,"description":"Bigin is a user-friendly and highly customizable CRM you can use to communicate with your customers and prospects across multiple channels, from the same platform. It's packed with all the right features to help take your business to greater heights! Here's what you get with Bigin:\n\n*A 360° view of your clients and prospects - Access all the customer data you need, from their contact details to all the correspondence you've had with them—all from a single place.\n*Built-in telephony - Make, receive, and record phone calls, and take notes in Bigin. \n*Email - Send and receive emails and carry out mass email campaigns. (P.S. You can automate your email communications, too!)\n*Seamless communication - Reach your contacts through WhatsApp and social media.\n*Calendar View - Schedule and track all meetings, calls, and events. \n*Integrations - Integrate with Microsoft Teams, Google Workspace, Zoom, Zoho Meetings, and other popular Zoho and non-Zoho apps to manage every aspect of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/174f7c9f-e410-4b75-800e-4eaefb5058f9.png","url":"https://www.capterra.ca/software/204998/bigin-by-zoho-crm","@type":"ListItem"},{"name":"HoneyBook","position":21,"description":"HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place.\n\nWith proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience.\n\nStart your 7 day free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8c70159d-32c2-43c6-87a7-f1f66d5d622b.png","url":"https://www.capterra.ca/software/162588/honeybook","@type":"ListItem"},{"name":"Lime Connect","position":22,"description":"Userlike is a messaging-based CCM solution, combining website chat with mobile messaging.\n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.ca/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":23,"description":"With Tidio's customer communications platform, you create exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—our game-changing AI for customer service. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":24,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Podium","position":25,"description":"Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. \n\nPodium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.capterra.ca/software/164285/podium","@type":"ListItem"}],"numberOfItems":25}
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