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Customer Communications Management Software
Customer Communication Management software streamlines, automates, and tracks the customer outreach efforts of an organization. With customer communication tools, organizations across Canada can centralize all interactions with their customers in a single platform and monitor the success of campaigns. Customer message management tools help in personalizing communications and building customer relationships and loyalty. Browse our directory of customer communication management to find the most effective communication strategy for your organization in Canada. Read more Read less
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378 results
Local product
InfoFlo
4.5
(95)
Reviews
Local product
Local product
HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!
Learn more about InfoFlo
InfoFlo Nonprofit delivers a secure, scalable, and fully HIPAA-compliant case management solution designed to help organizations operate more efficiently. Gain a comprehensive 360° view of every client and case through a unified, intuitive dashboard.
Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools. Generate custom, data-driven reports to strengthen your grant proposals and demonstrate measurable outcomes and easily export these reports to Excel or CSV.
With InfoFlo Nonprofit, your organization benefits from a fully customized, cost-effective system built to align with your unique workflows and compliance requirements—empowering your team to focus on impact, not administration.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies manage customer communication from anywhere, on any device, and through any channel over the internet. It unifies customer communication over the phone, email, live chat, SMS, social media, and instant messaging on a single platform. It helps you sort and prioritize requests, craft the perfect response, and track customer satisfaction levels.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
Learn more about Text App
Text App is an AI-powered support and engagement platform that combines live chat, smart ticketing, automation, and an autonomous AI agent in one workspace.
Its core engine, Text Intelligence, learns from your resources and past interactions to resolve routine questions, personalize replies, and escalate when needed.
The platform supports unified inboxes across chat, email, Messenger, WhatsApp, and, in the future, Shopify, ensuring that every conversation remains in context.
Beyond inbound support, Text App enables proactive engagement through campaigns, visitor tracking, and behavior-triggered outreach.
The customer list unifies chats, tickets, purchases, and campaign activity into a single profile, enabling automatic lead generation alongside campaigns and the AI Agent.
Text App also supports behavior-based outreach, workflows, GDPR and PCI compliance, SSO, MFA, and audit logs — helping teams automate repetitive tasks, speed up responses, and focus on high-value work.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort.
Learn more about Elixir Cloud
Elixir Cloud, the end-to-end CCM platform, lets you build deeper connections with customers, members, and policyholders with personalized communications tailored to their preferred channels — all at enterprise scale. Powerful features and sensible integrations simplify the entire CCM lifecycle, from data and design through collaboration and delivery.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Simplify customer communication across 6 channels with a user-friendly tool in 100+ languages that integrate with any business system
Learn more about Perfect Doc Studio
Doc Studio helps businesses manage multichannel customer communications. The studio is comprised of extremely simple-to-use tools that facilitate the design and delivery of culturally personalized business communications in 100+ languages. Natively integrated with business solutions such as BPM & CRM, it enables customer communications over 6 different channels, while exhibiting a powerful document generation feature at its core. The most cost-effective, yet powerful solution on the market
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
Learn more about Pipedrive
Pipedrive's cutting-edge CRM software helps you save you valuable time and legwork and improve all customer relationships, from lead generation through its nurturing all the way to conversion. Give your reps dedicated tools and automations to step up their sales game, generate more revenue and increase customer satisfaction. 100,000+ customers have already chosen Pipedrive. See why with a 14-day free trial. No CC required!
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.
Learn more about Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale.
Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.
Trusted by over 30,000 customer service leaders and backed by more than a decade of CS experience, Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Customer Support SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale.
Learn more about TrueDialog
TrueDialog's Customer Support SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with our unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your entire team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere, anytime. Start within minutes. More Features. Half the Price.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
Learn more about Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
WhatsApp is a messaging platform that connects businesses with customers through conversational communication. The WhatsApp Business Platform allows enterprises to automate and scale conversations with personalized experiences. Features include templates, quick replies, and rich media to enhance efficiency and engagement. The WhatsApp Business App offers tools such as catalogs, labels, and business profiles to manage customer interactions and showcase products. WhatsApp enables businesses to deliver marketing messages, updates, and customer service through a platform many people already use daily. Through conversational messaging, WhatsApp helps transform customer engagement and satisfaction while building lasting relationships.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Telegram is a secure and fast messaging application for mobile and desktop devices.
Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Zendesk offers the industry leading customer support solution.
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a full-fledged Customer Communications Management system that helps businesses improve sales and retain customers through effective communication. Use segmentation, automation, CRM, and email templates to personalize each interaction to deliver world-class customer experiences across every channel. Add notes, reminders and track service across channels. With a LiveAgent subscription, delivering exceptional customer experiences is easy.
Get started with LiveAgent for free today!
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
The smarter way for small businesses to do great work. Keap helps businesses organize client information and daily work in one place.
Grow business with the all-in-one CRM, sales and marketing solution for serious business owners. The platform organizes customer information and daily work in one place, freeing teams up from repetitive tasks so that managers have more time to focus on growing the business.
Learn more about Keap
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive texts without losing voice capabilities.
Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want.
Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 15 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.
Learn more about Bitrix24
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
Bigin is a user-friendly and highly customizable CRM you can use to communicate with your customers and prospects across multiple channels, from the same platform. It's packed with all the right features to help take your business to greater heights! Here's what you get with Bigin:
*A 360° view of your clients and prospects - Access all the customer data you need, from their contact details to all the correspondence you've had with them—all from a single place.
*Built-in telephony - Make, receive, and record phone calls, and take notes in Bigin.
*Email - Send and receive emails and carry out mass email campaigns. (P.S. You can automate your email communications, too!)
*Seamless communication - Reach your contacts through WhatsApp and social media.
*Calendar View - Schedule and track all meetings, calls, and events.
*Integrations - Integrate with Microsoft Teams, Google Workspace, Zoom, Zoho Meetings, and other popular Zoho and non-Zoho apps to manage every aspect of your business.
Learn more about Bigin by Zoho CRM
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
The customer communication tools you need to book clients, manage projects, and get paid.
Start your 7 day free trial today.
HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place.
With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience.
Start your 7 day free trial today.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Learn more about Lime Connect
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
With Tidio's customer communications platform, you create exceptional customer journeys 24/7.
• Answer up to 64% of customer questions with Lyro AI—our game-changing AI for customer service.
• Manage all your live communication channels in a single dashboard to offer immediate support.
• Connect with website users through a lightweight live chat widget.
• Move leads through your sales funnels with custom automation flows.
• Generate leads with email marketing.
Use Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.
Free trial available. No credit card required.
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about CXone Mpower
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers.
Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.
Learn more about Podium
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications
Never miss a message with instant
notifications and real-time conversations
across customer-preferred channels.
Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox.
Receive messages from popular platforms such
as Instagram®, Facebook®, Google or WebChat
on your website and conveniently manage and
respond to every message in one place.
Learn more about Thryv
...
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Features
- Interaction Tracking
- Multi-Channel Communication
- Customer Database
- Chat/Messaging
- Batch Communications