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Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about Rescue
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Canada Local product
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
NinjaOne’s unified IT operations platform includes multiple one-click remote control options as well as full suite remote tools. Learn more about NinjaOne
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja includes multiple secure one-click remote control options as well as behind-the-scenes remote management tools including a remote terminal, task manager, Windows services manager, file explorer, and registry editor. Pairing remote support tools with proactive monitoring and other features provides a complete solution for endpoint support. Learn more about NinjaOne

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Over 9 million users make 100+ million connections every day using Impero. Connecting people, data and devices where it matter most. Learn more about Impero Connect
Impero Connect (formerly Netop Remote Control) is a remote access solution that’s purpose-built for security. Support any device or server, from desktops and smartphones to highly sensitive ATMs, POS machines, smart factory devices, and medical equipment. Impero Connect offers flexible deployment options for cloud, on-premises or hybrid environments. Make sure your organization can run effectively and safely, no matter where people and devices connect. Learn more about Impero Connect

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
SysTrack is a remote support solution for IT support teams to have clear visibility into their environments and end-user experience. Learn more about SysTrack
A pro-active remote support solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR and more! Learn more about SysTrack

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments. Learn more about dualmon
Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Includes 20 seats for support reps, and unlimited sessions. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today! Learn more about dualmon

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Slack is your Digital HQ. Welcome to the command center of your workday. Learn more about Slack
Slack is your Digital HQ. Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners. Learn more about Slack

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Pulseway is a next-generation remote support platform that will empower your end users to resolve their own issues instantly. Learn more about Pulseway
Pulseway is a next-generation remote support platform for ultimate efficiency. Reduce the pressure on support by empowering end users to immediately resolve their own issues. Fully stacked with features such as client portal, remote control for macOS and Windows, file transfer, multi-screen support, user chat, alerts, auto-remediation and advanced automation. Unlimited Concurrent Remote Sessions. Learn more about Pulseway

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe Learn more about ManageEngine Remote Access Plus
Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. Learn more about ManageEngine Remote Access Plus

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Cloud-based RMM tool with integrated patch management, CMDB, software distribution, network management and much more. Learn more about XEOX
XEOX is a cloud-based remote management and monitoring tool with integrated update management, CMDB & inventory (Configuration Management Database) for your Microsoft Windows server and client infrastructure, software distribution, network management and much more. It is a central place where you can maintain the IT landscape of all computers and servers that belong to your company and keep track of the inventory and software. Learn more about XEOX

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
The JumpCloud Directory Platform reimagines the directory as a complete platform for identity, access, and device management. Learn more about JumpCloud Directory Platform
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere. JumpClouds mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, MSPs, VARs/Distributors, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply Zero Trust principles. Learn more about JumpCloud Directory Platform

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
SecureLink, an Imprivata company, is the industry leader in critical access management Learn more about SecureLink
SecureLink, an Imprivata company, is the industry leader in critical access management, empowering organizations to secure access to their most valuable assets, including networks, systems, and data. By leveraging zero trust principles, machine learning, and artificial intelligence, SecureLink provides comprehensive security solutions to govern, control, monitor, and audit the most critical and highest risk access points. Learn more about SecureLink

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Splashtop SOS is a cost-effective, best-in-class, remote support software solution for IT, support, and help desks. Learn more about Splashtop SOS
Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Securely connect to your users computers and mobile devices with a simple session code or with unattended anytime access. Splashtop SOS features include: + High-performance remote access + Remotely view iOS screens in real-time + Remote into Android devices + Robust security + File transfer + Remote reboot and reconnect + Licensed per technician Get started with a free trial! Learn more about Splashtop SOS

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. Learn more about Qubicles

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities , Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises. Learn more about RemotePC
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Conne ct to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises Learn more about RemotePC

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Thousands of MSPs and IT Departments use Kaseya VSA remote support software to manage and automate IT. Get your demo today! Learn more about Kaseya VSA
Connect & Start Managing Devices Remotely with Kaseya VSA. Establish Instant Connection with no Delay. Resolve user issues in real time. Manage devices regardless of location, and access devices behind firewalls and at home. Remotely access endpoints and work behind the scenes without disrupting the end user and reliably access endpoints with role-based and policy-based control over who has authority. Learn more about Kaseya VSA

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Desk
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Fast, stable and secure remote access solution that allows users to connect to devices and servers remotely and resolve issues faster. Learn more about MSP360 Connect
MSP360 Connect is a fast and secure remote access tool enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location. Learn more about MSP360 Connect

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees. Learn more about TurboMeeting
R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it! Learn more about TurboMeeting

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Unattended remote desktop access , remote monitoring & alerts. An affordable, powerful and fast way to do remote computer access. Learn more about RemoteToPC
Remote computer access software for home, business and IT. RemoteToPC is a way to connect to a PC or Mac computer from any other device. Dual monitor remote desktop, remote printing, 2FA + configurab le security. mobile apps and more. Learn more about RemoteToPC

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Learn more about Remote Support and Meetings
Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs. Learn more about Remote Support and Meetings

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
RemoteView provides the easiest way to remotely access and control remote PCs and mobile devices, from anywhere in the world. Learn more about RemoteView
RemoteView is a service that lets you remotely access your computers and mobile devices through your internet connection, regardless of time and place. You can easily control your computers and mobile devices in real-time in a quick and secure way. All you need to do is install the agent on your remote computers, Android devices, and servers. Learn more about RemoteView

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
RemoteCall offers simple and secure remote assistance to any device. We provide exceptional service to tackle issues remotely. Learn more about RemoteCall
RemoteCall is a pioneering cloud-based remote support supplier that provides a fast and reliable solution for remote support through a web browser and on-demand sessions. Our product is widely accepted by a range of industries including financial services, telecommunication, and manufacturing. RemoteCall provides support via PCs and mobile devices, as well as visual support via smartphone camera that allows you to share your screen in real time. Learn more about RemoteCall

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Mavenoid enables business to provide remote product support to customers, from installing the product, to using it and troubleshooting. Learn more about Mavenoid
Mavenoid is an AI-powered technical product support tool which enables business to provide remote product support to customers, from installing a product, to using it and troubleshooting. Mavenoid automates all types of technical support for any product with a chatbot. Learn more about Mavenoid

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
ManageEngine PAM360 Complete privileged access security for enterprise IT Learn more about ManageEngine PAM360
ManageEngine PAM360 is a comprehensive privileged access security solution for enterprise IT teams. It empowers businesses with complete privileged access governance and facilitates deep correlation of privileged access data with overall network data from a single, central console. Apart from warranting a tight privileged access security, PAM360 also aids businesses pass compliance audits by providing various out-of-the box compliance reports that relay organizational security. Learn more about ManageEngine PAM360

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. Learn more about TeamViewer

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about Remote Support

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Wrike is a remote support software with custom request forms, Gantt charts, Kanban boards, automated reporting, and 400+ integrations.
Wrike is a remote support software trusted by 20,000+ companies and over two million users. Support your team remotely using custom-built request forms, Kanban boards, Gantt charts, time-tracking reports, real-time updates, and auto-assignment all in one place. Integrate Wrike with 400+ applications so your teams can keep using the tools they rely on every day. Customize workflows and reduce the need for emails, meetings, and status updates. Work smarter, not harder with Wrike. Learn more about Wrike

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Ridiculously simple screen sharing tool for meetings on the fly. Get everybody on the same page, when they're not in the same room!
join.me is the fastest and easiest way to connect and collaborate. Anyone can share ideas instantly with screen sharing, audio, video, whiteboard and chat. join.me is a personalized meeting experience where users can personalize participant bubbles, URLs, backgrounds and more! Learn more about Join.Me

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. Learn more about AnyDesk

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc Learn more about Zoho Meeting

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today. Learn more about SysAid

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Atera is the ultimate all-in-one Remote IT Support solution built for MSPs and internal IT Teams. Try it for free today!
Atera is the ultimate all-in-one remote IT support tool for managed IT service providers and internal IT teams. Atera includes everything you need in one place: Full remote monitoring and management (RMM), remote access, PSA, helpdesk and ticketing, chat, network discovery, reports, billing and so much more! Work smarter with Atera RMM. Start your free trial today! Learn more about Atera

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security. Learn more about GoToMyPC

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
An event management platform for live and virtual golf fundraisers with all the support you need from our customer success team.
Everything you need to host a safe and successful traditional or virtual golf event, including custom event websites for online registration, live scoring and online leaderboards, digital sponsorships , and more. Through GolfStatus.org, we make our technology available to qualifying nonprofit organizations at no cost. Learn more about GolfStatus

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
CloudApp enables instant business communication through shareable videos, gifs, and screenshots
CloudApp is the premier provider of visual communication for the workplace. This high growth video solution creates a collaborative space for capturing instantly shareable videos, GIFs, and screenshot s. a near 5-star business user rating from G2, Trust Radius, and Gartner Peer Insights Using its combination of screen recording, screenshot tool, and GIF maker tools and with its integrations with workflow tools Zendesk, Asana, Microsoft, Adobe, Drift, and others it is uniquely positioned as an in Learn more about CloudApp

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Cloud-based IT support software for SMBs with in-house and remote teams.
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Getscreen.me perhaps the simplest and most convenient remote access software for administration, technical support and work from home.
Getscreen.me is a cloud-based software for administration, technical support and remote work that allows consumers to access and manage their PCs and Macs remotely from any device, including iOS / Android. Through the use of modern web technologies Getscreen.me provides a fast and secure connection and lets you access your remote computers directly via the web, with no software installation required. Learn more about Getscreen.me

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
EV Reach is a remote IT support solution that eliminates downtime, increases productivity, and empowers IT support pros
EV Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. EV Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt Learn more about EV Reach

Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
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Features

  • Real-Time Chat
  • Diagnostic Tools
  • Screen Sharing Software
  • Session Recording
  • File Sharing Software

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.