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Customer Engagement Software

Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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Explore the most reviewed products by our users on the Customer Engagement Software

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1042 results
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers. Learn more about Iterable
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Leading brands like Redfin, DoorDash, Fender, Calm, and Asana choose Iterable to build customer-centric experiences at scale by delivering the right content to the right audience at the right time. Learn more about Iterable

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Canada Local product
Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. Learn more about Coconut Software
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Learn more about Coconut Software

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation & more. Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM. Learn more about Zoho CRM

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Loyalty Marketing Platform that boosts your customer engagement and profits. Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level! Learn more about Comarch Loyalty Marketing Platform

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
AI-powered product adoption platform for web-based apps. Create beautiful user onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code product adoption platform designed for web-based apps. It helps you onboard new users and teach existing ones new features. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Leverage our AI-powered functionality to automatically generate product tours and announcements that truly work. With Product Fruits, our customers achieve higher conversions, lower churn and fewer support tickets. Learn more about Product Fruits

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more. Learn more about USAN Contact Suite for Amazon Connect

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Quizell helps businesses capture leads and boost sales with AI-powered quizzes, forms, and funnels—no coding required. Learn more about Quizell
Quizell empowers businesses to capture leads, drive engagement, and boost sales through interactive product recommendation quizzes, forms, and funnels. With our no-code, drag-and-drop builder, you can easily create personalized experiences that match your customers with the perfect products. Quizell’s AI-driven platform enhances conversion rates, increases revenue, and reduces product returns, all while providing valuable insights into customer behavior. Whether you’re a startup or an established business, Quizell offers a free-forever plan to get you started and flexible paid options to scale as you grow. Seamlessly integrate with platforms like Klaviyo, Mailchimp, and HubSpot to further enhance your marketing strategies and drive growth with every interaction. Learn more about Quizell

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly. Learn more about LiveChat
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Offer your customers a personalized and memorable experience without building your engagement program from scratch. Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises. Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King. Learn more about Talon.One

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento. Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions. More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof. Learn more about Nudgify

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. Learn more about Xtremepush
Xtremepush is the most complete omnichannel marketing solution on the market that enables companies to leverage real-time data, AI, and gamification to build, grow, and retain strong user relationships. The platform offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers. Make the most of an unrivalled set of features and capabilities across all channels. Learn more about Xtremepush

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Customer.io is a customer engagement platform for creating data-driven campaigns that reach people across all messaging channels. Learn more about Customer.io
Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list. Learn more about Customer.io

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Solitics enables marketers to be brilliant, driving deeper customer engagements by using & analyzing data for real-time interaction. Learn more about Solitics
Solitics is an innovative customer engagement platform specializing in Visitor activation, Customer engagement and state-of-the-art Analytics suite. The platform enables B2C brands to automate, personalize and fully manage their customer life cycle, implementing most ambitious vision and driving growth. With a commitment to rapid implementation (live in 45 days!) and continuous innovation, Solitics partners, and customers witness outstanding results across their conversion, retention and LTV. Hundreds of worldwide brands across multiple verticals are engaging their customers in an innovative and personal way, in real timer, employing Solitics. Learn more about Solitics

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers and deliver relevant, personalized reward experiences. Get to know your customers through first-party data insights, so you can drive engagement and growth. Our loyalty platform’s event-based architecture allows you to reward ANY customer action - from social media activity to referrals, product reviews, or any other custom event of your choice. With this flexibility, you can create tailored incentives that resonate with your customers and drive the activities you want to see more of. Target your customers effectively by understanding their behaviors and preferences. With our platform, you gain a complete overview of customer actions, enabling you to make data-driven decisions that enhance engagement, build stronger relationships, and foster long-term growth. With White Label Loyalty, you can drive customer retention, optimize reward strategies, and continuously adapt to evolving customer needs. Learn more about White Label Loyalty

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider Learn more about iVision Mobile
iVision Mobile provides businesses across a variety of industries with SMS Marketing software coupled with a digital loyalty rewards kiosk, all available as a 100% White Label SMS solution. Our software supports text messaging for healthcare, financial, education, dining and entertainment, retail, political, non-profit, and religious industries, to name a few. Our SMS software supports short codes, long codes, text enabled toll-free numbers, and adding texting to existing business lines. Learn more about iVision Mobile

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance. The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Canada Local product
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you. Learn more about Text Request

Features

  • Communication Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Feedback Management
  • Customer History
  • Live Chat Software