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Customer Engagement Software

Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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Explore the most reviewed products by our users on the Customer Engagement Software

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Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself. Learn more about Pipedrive
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Customer engagement platform that drives business results through easy omnichannel messaging. Learn more about Pushwoosh
Drive high-value conversions and loyalty with Pushwoosh’s customer engagement software! Target user segments based on data, behavior, and RFM criteria. Send automated communications tailored to each and every user of your app or website. Automate omnichannel messaging across the customer lifecycle. Track performance with real-time analytics and optimize your effectiveness. Learn more about Pushwoosh

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers. Learn more about Iterable
Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale. With Iterable, marketers can create, optimize, and measure every interaction taking place throughout the customer journey. Leading brands like Redfin, DoorDash, Fender, Calm, and Asana choose Iterable to build customer-centric experiences at scale by delivering the right content to the right audience at the right time. Learn more about Iterable

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Offer your customers a personalized and memorable experience without building your engagement program from scratch. Learn more about Talon.One
Talon.One is the world's most powerful customer engagement software. With the functionality given you can reward your customers with personalized incentives and experiences that best reflect their interactions with your brand. Ideal for B2C high-growth companies & enterprises. Talon.One's solution is used by worldwide leaders from a wide range of industries such as Ticketmaster, Eddie Bauer, JD Sports, Burger King. Learn more about Talon.One

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Nudgify is a Social Proof, Fomo & Sales Pop app. It works with e-Commerce platforms (Shopify, WooCommerce, Magento, Wix), SaaS & more Learn more about Nudgify
Nudgify is a Social Proof & Fomo App Tool that integrates seamlessly with e-Commerce platform such as Shopify, WooCommerce and Magento. Nudges turn live data into Social Proof and Sales Pop notifications such as Recent Sales, Live Visitors, but also Google and TrustPilot Reviews. Adding real-world context to your online business helps you to build trust and increase conversions. More Than a Simple Social Proof App (cf. ProveSource, CartKit, Proof Pulse), it goes beyond Social Proof. Learn more about Nudgify

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Canada Local product
Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze. Learn more about Coconut Software
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Learn more about Coconut Software

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform. Learn more about Birdeye
Engage with customers either on-the-go or within the dashboard to deliver a fantastic customer experience. Interact with customers through webchat, live chat, chatbot, and text messaging, all in one easy-to-use platform. Through text messaging, promotional messages can be sent out individually or in bulk. Respond to every message from multiple channels all from one platform. Learn more about Birdeye

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM. Learn more about Zoho CRM

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
The White Label Loyalty loyalty engine will help you deliver personalised rewards that are more likely to resonate with each segment. Learn more about White Label Loyalty
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth. Our loyalty platform's event-based architecture can help you reward any kind of customer action. This could include social media activity, referring a friend, providing feedback or any other kind of custom event. Learn more about White Label Loyalty

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Loyalty Marketing Platform that boosts your customer engagement and profits. Learn more about Comarch Loyalty Marketing Platform
Loyalty Marketing Platform that boosts your customer engagement and profits. With Comarch Loyalty Marketing Platform, you can collect customers’ data, segment members, design effective communication, run marketing campaigns, and generate insightful reports. Check out our gamification mechanics and take your customer engagement to the next level! Learn more about Comarch Loyalty Marketing Platform

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users with no code Learn more about HelpHero
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users. HelpHero lets you create interactive and easy to follow product tours in minutes, helping users get started and adopt new features quicker than ever. Best of all, no coding or big budgets are required. Plus, all plans include advanced features including custom CSS, audience targeting, multi-page tours and more. Fast & easy set up. Visit https://helphero.co to try it for free. Learn more about HelpHero

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more. Learn more about USAN Contact Suite for Amazon Connect

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Customer.io is a customer engagement platform for creating data-driven campaigns that reach people across all messaging channels. Learn more about Customer.io
Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7500+ brands trust their messaging needs with Customer.io. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list. Learn more about Customer.io

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
OneSignal is a customer engagement solution offering email, mobile & web push notifications, in-app messaging, and SMS. Learn more about OneSignal
OneSignal is the most widely used customer engagement platform, enabling you to increase retention and revenue through lightning-fast, personalized messaging, no matter the size of your company. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks, allowing you to engage your customers via their preferred channels. The platform has a fast setup time that requires minimal developer time, and empowers marketers and product teams to send messages without developer support. In addition to offering integrations, OneSignal also features an open API to allow greater flexibility. Learn more about OneSignal

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Canada Local product
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for. AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Learn more about Intercom

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History