---
description: Compare the best Customer Engagement Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Customer Engagement Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

# Customer Engagement Software

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> Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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## Products

1. [Iterable](https://www.capterra.ca/software/143902/iterable) — 4.3/5 (63 reviews) — Iterable is an AI-powered cross-channel communication platform that helps brands deliver joyful experiences to their customers.
2. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2209 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
3. [Coconut Software](https://www.capterra.ca/software/140810/coconut-calendar) — 4.6/5 (18 reviews) — Coconut’s appointments, queuing, and video banking platform makes connecting with your institution a breeze.
4. [Zoho CRM Plus](https://www.capterra.ca/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
5. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6958 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
6. [SurveySparrow](https://www.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities.
7. [White Label Loyalty](https://www.capterra.ca/software/212226/white-label-loyalty-platform) — 4.7/5 (15 reviews) — The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment.
8. [Listen360](https://www.capterra.ca/software/151950/listen360) — 4.8/5 (56 reviews) — Franchise engagement platform with feedback tools that build loyalty, spark advocacy, and keep customers connected.
9. [Text App](https://www.capterra.ca/software/1078275/Text-App) (0 reviews) — Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
10. [OnRamp](https://www.capterra.ca/software/1039867/onramp) — 5.0/5 (1 reviews) — OnRamp helps B2B organizations accelerate time-to-revenue from day one, with its purpose-built customer onboarding platform.
11. [USAN Contact Suite for Amazon Connect](https://www.capterra.ca/software/1017761/usan-contact-suite-for-amazon-connect) — 5.0/5 (3 reviews) — USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more.
12. [CleverTap](https://www.capterra.ca/software/155737/clevertap) — 4.4/5 (58 reviews) — Engage users with messaging campaigns that connect across mobile, web, and the in-app experience.
13. [Quizell](https://www.capterra.ca/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
14. [Giftbit](https://www.capterra.ca/software/173343/giftbit) — 4.6/5 (82 reviews) — Easily buy, send \& track digital gift card rewards with our free \& simple web app for individual or bulk rewards, or integrate via API.
15. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1707 reviews) — Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
16. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3396 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
17. [Adobe Customer Journey Analytics](https://www.capterra.ca/software/1028781/adobe-customer-journey-analytics) — 4.6/5 (5 reviews) — Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels.
18. [Customer.io](https://www.capterra.ca/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
19. [iVision Mobile](https://www.capterra.ca/software/1012477/ivision-mobile) — 4.7/5 (27 reviews) — White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider
20. [Xtremepush](https://www.capterra.ca/software/151231/xtremepush) — 4.5/5 (54 reviews) — Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.
21. [Solitics](https://www.capterra.ca/software/205331/solitics) — 4.2/5 (11 reviews) — Real-time engagement built for fintech, iGaming \& more. Respond in seconds. Drive loyalty, automatically.
22. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24015 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
23. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4066 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
24. [Viber](https://www.capterra.ca/software/180348/viber) — 4.4/5 (4056 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
25. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3793 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.ca/directory/10031/customer-loyalty/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30906/customer-engagement/software)
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With powerful, flexible data frameworks, businesses can effortlessly ingest, process, and unify all types of customer data, enabling sophisticated analytics that reveal insights in seconds. This cohesive view of digital and offline interactions empowers teams to explore and optimize the full customer journey, supported by generative AI tools that streamline analysis across billions of data points. As a result, businesses gain a comprehensive understanding of customer behavior, enabling more informed and impactful decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07e088e2-f8cd-48da-a9b6-7d0053c38e62.png","url":"https://www.capterra.ca/software/1028781/adobe-customer-journey-analytics","@type":"ListItem"},{"name":"Customer.io","position":18,"description":"Customer.io is a customer engagement platform that enables the creation of personalized journeys across email, push notifications, in-app messages, and SMS. Powered by first-party data, it offers tools to enhance communication and drive growth. The platform allows users to collect and route real-time customer data to build targeted campaigns based on profile attributes, events, or actions.\n\nThe system features a visual workflow builder for automating personalized messages and an intuitive Design Studio for creating on-brand content. Its omnichannel support ensures a streamlined customer experience across all touchpoints. AI-powered insights help marketers uncover opportunities, streamline tasks, and optimize strategies while maintaining control over messaging. Customer.io delivers the reliability and security that modern businesses require, with comprehensive data integration capabilities and advanced analytics to measure campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91a84622-37f6-4818-a75c-5e9b62300727.png","url":"https://www.capterra.ca/software/174023/customer-io","@type":"ListItem"},{"name":"iVision Mobile","position":19,"description":"iVision Mobile provides businesses across a variety of industries with SMS Marketing software coupled with a digital loyalty rewards kiosk, all available as a 100% White Label SMS solution.\n\nOur software supports text messaging for healthcare, financial, education, dining and entertainment, retail, political, non-profit, and religious industries, to name a few.\n\nOur SMS software supports short codes, long codes, text enabled toll-free numbers, and adding texting to existing business lines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/111e8432-397a-408c-9964-b96259fb01ed.png","url":"https://www.capterra.ca/software/1012477/ivision-mobile","@type":"ListItem"},{"name":"Xtremepush","position":20,"description":"Xtremepush is the most complete omnichannel marketing solution on the market that enables companies to leverage real-time data, AI, and gamification to build, grow, and retain strong user relationships. The platform offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.\n\nMake the most of an unrivalled set of features and capabilities across all channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f7d005a1-4675-4713-939b-a002bcddaf7a.png","url":"https://www.capterra.ca/software/151231/xtremepush","@type":"ListItem"},{"name":"Solitics","position":21,"description":"Solitics helps you engage customers in real time, across every stage of the journey. Whether you're in iGaming, banking, fintech, or trading, the platform responds to user behaviour in under 2 seconds - triggering hyper-personalised messages via email, SMS, push, WhatsApp, in-app, and more. With Predictive AI and Targeted Gamification built in, you can drive retention, loyalty, and growth automatically. Go live in 45 days, connect all your data, and engage smarter - without manual work or complex tech.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d05937e0-0353-44b6-ac87-ec59a33ef271.jpeg","url":"https://www.capterra.ca/software/205331/solitics","@type":"ListItem"},{"name":"Slack","position":22,"description":"Meet your Digital HQ for Customer Engagement.\nDeliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.capterra.ca/software/135003/slack","@type":"ListItem"},{"name":"Zendesk Suite","position":23,"description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Viber","position":24,"description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.capterra.ca/software/180348/viber","@type":"ListItem"},{"name":"Hootsuite","position":25,"description":"Too many brands suck at social. Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.ca/software/121701/hootsuite","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30906/customer-engagement/software#itemlist","numberOfItems":25}
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