---
description: Discover and compare Free Customer Engagement Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Free Customer Engagement Software - Capterra Canada 2026
---

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# Customer Engagement Software

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> Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement management software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms in order to effectively engage with customers. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Browse our catalog to find the best event management software for your organization in Canada.

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## Products

1. [ClientPoint](https://www.capterra.ca/software/120209/clientpoint) — 4.6/5 (166 reviews) — Our business relationship and customer engagement platform helps you manage workspaces for prospects, customers \& partners.
2. [Missive](https://www.capterra.ca/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
3. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk with strong customer engagement tools like omnichannel support, live chat, help center, and surveys.
4. [Mixpanel](https://www.capterra.ca/software/158740/mixpanel) — 4.5/5 (145 reviews) — Mixpanel is the decision analytics platform that helps teams move fast, align confidently, and act on what matters most.
5. [Screencastify](https://www.capterra.ca/software/163770/screencastify) — 4.5/5 (145 reviews) — Instant screen and camera recording directly from your browser. Capture tutorials, demos, and explanations with one-click simplicity.
6. [WiserNotify](https://www.capterra.ca/software/200592/wisernotify) — 4.9/5 (123 reviews) — Enables the power of social proof \& FOMO marketing strategy on the website.
7. [Feedier](https://www.capterra.ca/software/173387/feedier) — 4.7/5 (121 reviews) — Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
8. [Faveo Helpdesk](https://www.capterra.ca/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
9. [Freshchat](https://www.capterra.ca/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
10. [Preferred Patron Loyalty](https://www.capterra.ca/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Boost customer engagement—white-label loyalty for small business with stamps + points, built-in SMS/email, and fast, no-code launch.
11. [OneSignal](https://www.capterra.ca/software/163452/onesignal) — 4.7/5 (106 reviews) — OneSignal is a customer engagement solution offering email, mobile \& web push notifications, in-app messaging, and SMS.
12. [Ebsta](https://www.capterra.ca/software/159162/ebsta) — 4.8/5 (104 reviews) — Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
13. [Dubb](https://www.capterra.ca/software/203824/dubb) — 4.8/5 (102 reviews) — Dubb is a SAAS video communication that lets you create, share, and track video to help grow your sales and marketing.
14. [Survicate](https://www.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
15. [Zoho SalesIQ](https://www.capterra.ca/software/168135/zoho-salesiq) — 4.4/5 (98 reviews) — An all-in-one customer engagement tool with live chat, website visitor tracking, and analytics capabilities.
16. [Bettermode](https://www.capterra.ca/software/178753/bettermode) — 4.7/5 (94 reviews) — Bettermode is an all-in-one customer community platform that unifies customer engagement tools to create meaningful experiences.
17. [emBlue](https://www.capterra.ca/software/150149/emblue) — 4.4/5 (91 reviews) — SaaS designed for medium and big companies. A powerful but also easy tool to manage user behavior and email marketing actions.
18. [Mobile Text Alerts](https://www.capterra.ca/software/152417/mobile-text-alerts) — 4.5/5 (85 reviews) — Easy-to-use business SMS solution offering better customer engagement through the power of texting. Get up and running in seconds.
19. [ProveSource](https://www.capterra.ca/software/178762/provesource) — 4.8/5 (80 reviews) — ProveSource turns your website into a busy and interesting place that compels buyer action by showing recent customers activity.
20. [Whatfix](https://www.capterra.ca/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
21. [Canny](https://www.capterra.ca/software/161103/canny) — 4.6/5 (76 reviews) — Drive customer engagement through feedback management. Make your customers feel heard and build the features they want.
22. [SmatBot](https://www.capterra.ca/software/181581/smatbot-) — 4.6/5 (74 reviews) — An omnichannel platform that can be used to build conversations with your customers for Multiple Used cases.
23. [eDesk](https://www.capterra.ca/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
24. [Landbot](https://www.capterra.ca/software/153051/landbot) — 4.4/5 (70 reviews) — Landbot is the most intuitive no-code chatbot builder. Convert more traffic on your website using conversational strategies.
25. [Customerly](https://www.capterra.ca/software/173977/customerly) — 4.5/5 (70 reviews) — Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30906/customer-engagement/software)
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We. call this Hyper - segmentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/95e8bfea-fde1-47da-af0a-67a2f14827f1.png","url":"https://www.capterra.ca/software/150149/emblue","@type":"ListItem"},{"name":"Mobile Text Alerts","position":18,"description":"Mobile Text Alerts is an easy-to-use business SMS solution offering better customer engagement (and therefore more sales) through the power of texting. Get up and running in seconds and enjoy our user-friendly online platform and mobile app, allowing you to easily and efficiently engage with customers and prospects all at once or individually via texting. Free up time and hassle with automated messaging, flexible opt-in choices to build your subscriber list, analytics options, and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2a1aa6cf-efdd-457d-8421-f955680bfd69.jpeg","url":"https://www.capterra.ca/software/152417/mobile-text-alerts","@type":"ListItem"},{"name":"ProveSource","position":19,"description":"Social proof is most powerful for those who feel unfamiliar or unsure in a specific situation and who, consequently, must look outside of themselves for evidence of how best to behave there. It can boost desirability and act as a powerful conversion trigger at a pivotal point in the buying journey.\n\nProveSource is a social proof marketing platform that streams recent customer behaviors on your website to build trust and increase conversions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5470366e-19f0-4e98-ab69-546eee92ed88.png","url":"https://www.capterra.ca/software/178762/provesource","@type":"ListItem"},{"name":"Whatfix","position":20,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.ca/software/143008/whatfix","@type":"ListItem"},{"name":"Canny","position":21,"description":"Build your customer feedback portal to collect and organize customer feedback. \n\nDrive customer engagement by listening to their feedback and encouraging them to vote for the features they want built. \n\nMake them feel heard, build trust with them, keep them updated, and boost customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.capterra.ca/software/161103/canny","@type":"ListItem"},{"name":"SmatBot","position":22,"description":"SmatBot - a subsidiary of ByteQuark Solutions, is a leading player in the AI-powered chatbot industry with a presence globally in the United States, Middle East, and India with 5000+ active users.\n\nOur omnichannel, multilingual ( 50+ languages ) chatbot platform is an easy-to-use, coding-free, feature-rich tool that provides instant, real-time support across channels (website, mobile app, Messenger, Instagram, WhatsApp, etc).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f1cd448-58b5-4cb2-a842-f52b5247845f.jpeg","url":"https://www.capterra.ca/software/181581/smatbot-","@type":"ListItem"},{"name":"eDesk","position":23,"description":"eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5672f4da-e781-4165-a34b-992ddc8ddbf6.png","url":"https://www.capterra.ca/software/137210/xsellco-helpdesk","@type":"ListItem"},{"name":"Landbot","position":24,"description":"Landbot is the most intuitive no-code chatbot builder. Convert more traffic on your website using chatbots to engage your site visitors, answer their questions in real time and automate your conversational strategies. Landbot perfectly fits in your marketing stack with native integrations like Slack, Google Sheets, Mailchimp, Zapier and many more. We have prebuilt templates for many use cases like lead gen, product recommendations and others so you can customize to your needs and launch fast.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7ab2b876-1f24-4efe-a733-3c1b1fe46cde.png","url":"https://www.capterra.ca/software/153051/landbot","@type":"ListItem"},{"name":"Customerly","position":25,"description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dc0408c-9842-40d7-9760-9b1da51a77e0.png","url":"https://www.capterra.ca/software/173977/customerly","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30906/customer-engagement/pricing/free/software?page=2#itemlist","numberOfItems":25}
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