---
description: Compare the best Live Chat Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Live Chat Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)

# Live Chat Software

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> Live Chat software helps organizations connect with their customers in real time. Live Chat applications can be used for customer support, lead generation, and customer engagement.

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## Products

1. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning live chat, help desk, ticketing and call center software, now UP TO 75% OFF. Start for free with a 30-day trial.
3. [Fin](https://www.capterra.ca/software/1077853/Fin) — 4.6/5 (14 reviews) — Fin is the top-performing AI Agent for customer service, offering the best customer experience and the highest resolution rates.
4. [Text](https://www.capterra.ca/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
5. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
6. [SparrowDesk](https://www.capterra.ca/software/1080629/SparrowDesk) (0 reviews) — SparrowDesk Live Chat offers real-time support with AI agents, unified conversation history, and smart replies for instant resolution.
7. [Social Intents](https://www.capterra.ca/software/211547/social-intents) — 4.7/5 (10 reviews) — AI-powered live chat and chatbots to talk to your customers right from Microsoft Teams, Slack, Google Chat, WhatsApp and SMS.
8. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
9. [WhatsApp](https://www.capterra.ca/software/180345/whatsapp) — 4.7/5 (16297 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
10. [HubSpot CRM](https://www.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) — Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers.
11. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers industry leading live chat software that¿s quick to implement and easy to use.
12. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
13. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a web-based customer service software equipped with an embeddable AI-powered chat widget for your website and app.
14. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) — LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time
15. [Text Request](https://www.capterra.ca/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
16. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
17. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — \#1 free live chat and contact center software used by over 15 million companies. Also comes with free CRM and email marketing.
18. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
19. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — EngageBay is an AI-powered all-in-one CRM that helps businesses manage marketing, sales, and customer service from a single platform.
20. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
21. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
22. [Birdeye](https://www.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) — Use Birdeye Webchat to engage and convert web visitors into leads. .
23. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
24. [Lime Connect](https://www.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
25. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio's live chat software integrates multiple channels into one. Use it for social media, your website or store, even do video calls.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.ca/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30797/live-chat/software)
- [All Categories](https://www.capterra.ca/directory)

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AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.  \n\nAI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.ca/software/134347/intercom","@type":"ListItem"},{"name":"Bitrix24","position":17,"description":"If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free — you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent. Third, Bitrix24 is a fully featured omnichannel contact center.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":18,"description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ca/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools. Embed real-time support on your website and in your apps with Chat. \nStart personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Birdeye","position":22,"description":"Live Chat - Chat with website visitors the moment they reach your site to generate leads, book appointments, conduct virtual consults, and more.\n\nChat Bot - Give your teams the breathing room they need to focus on more complex work with effortless and efficient customer support powered by our AI chatbot, Robin.\n\nAI Tools - Send better quality messages with the help of an AI-writing assistant that can generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent.\n\nResponse Templates - Craft response templates for common questions and send templated requests for reviews, referrals, and more.\n\nSmart Inbox - Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation.\n\nTeam Assignments - Assign conversations to a team or individual.\n\nWebforms - Capture website leads and route them to your Birdeye Inbox for follow up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.capterra.ca/software/152997/birdeye","@type":"ListItem"},{"name":"Weave","position":23,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.ca/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":24,"description":"Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. \n\nWith Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. \nWith our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge.  \n\nAll messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app.\n\nAdditional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.ca/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":25,"description":"Tidio's live chat software allows you to communicate with your customers in real time across multiple channels—be it social media, your website, or store—from a single dashboard.\n\n• Improve your response time by previewing user messages and preparing your reply in advance.\n• Develop a repository of pre-formulated responses to enhance your team's productivity.\n• Answer shoppers in their preferred language.\n• Add multiple languages to your chat widget for personalized greetings.\n• Connect with customers using our versatile browser, desktop, and mobile apps.\n• Access customer information, including previous conversations, orders, and last visited pages to gain better context.\n• Close more deals with video calls. Demonstrate your product value to your prospects, all without having to leave the chat widget.\n\nTurn on chatbot automations and use conversational AI when off-line, and don't miss out on leads, sales, and issues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30797/live-chat/software#itemlist","numberOfItems":25}
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