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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools. Embed real-time support on your website and in your apps with Chat. Start personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks. Learn more about Salesforce Service Cloud

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost Learn more about 3CX
3CX Live Chat is a free live chat solution with extra calling capabilities and team communication features added at no cost. Resolve issues faster through chat and voice. Visitors can chat, call or video call at the touch of a button without dialing numbers. Forward chats with history to agents or groups. Answer messages remotely with free mobile phone apps. Integrate Business Facebook messages and SMS to answer all communications from the same interface. No per user per month fees! Learn more about 3CX

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps. Learn more about Zoho Desk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Canada Local product
Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Tidio is a customer service platform that combines live chat and chatbots to improve customer support and generate more sales. Learn more about Tidio
Tidio combines live chat and chatbots in one tool, so you can delight your customers and improve your sales. It enables you to engage your visitors in real time, send personalized messages, and offer assistance via chatbots, anytime you are busy. Additionally, it connects to Messenger, Instagram, and email, so you can manage all communication channels from one place. Tidio is available on desktop and mobile, so you can answer messages on the go, from every device. Learn more about Tidio

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Learn more about Freshchat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Helpwise is a Shared Inbox for your Live Chat, Team Email, SMS, WhatsApp, Social Media accounts & many other channels. Learn more about Helpwise
With Helpwise, you can set up Live Chat for your customers in less than 5 minutes! Helpwise allows you to manage all chat inquiries with ease - you can assign and tag conversations, collaborate within the team, set up SLA rules, and track the performance of your team. Additional features include a Chatbot to automate your queries. With our Engage feature, you can highlight new campaigns or information which you want your customers to receive. Learn more about Helpwise

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a fully-featured help desk and live-chat Software with over 195+ integrations. Streamline all communication channels and manage them from a single shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Start with a 14-Day free trial, no credit card needed, no contracts. Learn more about LiveAgent

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powerful live chat software built for super fast customer support. Learn more about HappyFox Chat
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. Learn more about HappyFox Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
OneChat is an all-in-one customer communication solution tool. Learn more about OneChat
OneChat is an all-in-one customer communication solution that allows users to connect and engage with customers in one place. Features: - Shared Inbox - Agent Automation - Canned Response - Omni Channel Support - Live Chat Widgets - API Integration Learn more about OneChat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Live Chat for Microsoft Teams, Slack, and Webex. Live chat with your website visitors from the tools you already use. Learn more about Social Intents
Live Chat for Microsoft Teams, Slack, and Webex enables you to chat with website visitors right from Microsoft Teams, Slack, or Webex. Offer customer service and sales support right from Teams, Webex, and Slack without the need for another messaging tool. Learn more about Social Intents

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Live chat system that allows businesses to handle script setup, communicate with customers, and transfer chats via email, SMS or SOAP. Learn more about chat2go.net
Live chat system that allows businesses to handle script setup, communicate with customers, transfer chats via email or SMS. Can feed a lead database using SQL, XHTTP RESTful or SOAP interfaces. Learn more about chat2go.net

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Canada Local product
Genuine, personalized, and easy to use. Learn more about Comm100 Live Chat
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat. Convert visitors to customers, increase sales and improve customer satisfaction with our award-winning Comm100 Live Chat solution. Learn more about Comm100 Live Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visit Learn more about ZoomInfo Chat
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else. Learn more about ZoomInfo Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver up-to-the-second live news coverage and interact with your audience through live feed, live chat and Q&A Learn more about Live Center
Live Center is a flexible live-blogging and chat platform that allows journalists to cover live news and engage with the audience in real time. Built on a real-time web application that allows the audience to react and share opinions, Live Center enables journalists to interact with readers and keep conversations alive with a live chat. Built-in spam filter, comment moderation and additional features help make the live feed more engaging and relevant by adding images, videos, GIFs or icons. Learn more about Live Center

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Webchat enables you to convert more website visitors into customers and deliver remarkable customer support through live chat Learn more about Birdeye
Birdeye Webchat enables you to capture and convert leads from your website. We allow you to talk to customers in real-time, use a chatbot to automate responses to frequently asked questions, or if you are busy, text them back when you have a moment. A single unified inbox allows you to manage all customer conversations in one place. Reporting helps you track the number of active conversations, measure and compare agent productivity, average resolution time, and much more. Learn more about Birdeye

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zendesk offers industry leading live chat software that¿s quick to implement and easy to use. Learn more about Zendesk
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
#1 free live chat and contact center software used by over 8 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent ¿ you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Use the power of Smartsupp live chat to genuinely connect with your visitors, boost online sales, and improve conversion rates. Learn more about Smartsupp
Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering both human and chatbot support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard. Learn more about Smartsupp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers. Learn more about Help Scout
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Get more out of chat by combining it with live website co-browsing to help customers navigate issues by seeing exactly what they see. Learn more about Lucky Orange
Lucky Orange’s powerful combination of live chat plus live website co-browsing lets customer support agents help customers with website issues by seeing the problem exactly as your customer sees it. Help customers when they’re most likely to need help with intelligent triggers that allow you to invite customers to chat on certain pages, number of visits or time on page. Limit chat to the hours you’re available through office hours so chat only displays when you’re online. Learn more about Lucky Orange

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings/capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. Learn more about LiveHelpNow

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ProProfs Chat helps you offer proactive support to customers, boost engagement, capture leads, identify upsell opportunities, & more. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI Learn more about ProProfs Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Learn more about Chatbot

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
A remarkably human-like front desk assistant for salons, spas, fitness, and healthcare. Learn more about TrueLark
With TrueLark's (formerly FrontdeskAI), consumers can text, call, or live chat with your business 24/7. Our live chat feature is powered by AI and machine learning technology. Responding to your consumers requests in a intelligent and human-like manner. AI allows the conversation to be driven by the consumer vs. the technology. Allowing for a more natural flow than with a traditional chatbot. Integrates with Phorest, Acuity, MINDBODY, MarianaTek, Booker. Learn more about TrueLark

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat & a robust in-app widget. Learn more about Froged
Put your team in the drivers seat with personalized proactive customer support based on user behavior. *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Calls from within the App *Assign the right agent for specific customer needs *Product launch onboarding Try our FREE trial today! Learn more about Froged

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Inbenta Messenger module is an omnichannel ticketing and live chat solution that centralizes and speeds up case management using AI. Learn more about Inbenta
Inbenta Messenger is an omnichannel ticketing and live chat solution that converts all social media, website, and email contacts into a manageable queue. This helps agents handle tickets effortlessly from a single platform. Additionally, with its AI technology, it is able to smartly prioritize cases and suggest content in real-time to help agents answer questions in a single click. This reduces waiting and average handling times, leading to overall better customer service. Learn more about Inbenta

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Student engagement platform powered by behaviorally intelligent chatbots. It is purpose-built to positively influence student outcomes Learn more about Mainstay
Mainstay is the student engagement platform that's powered by behaviorally intelligent chatbots. It is purpose-built to positively influence students and guide them throughout their academic journeys. Hundreds of higher education institutions and college access networks have partnered with Mainstay to support 5 million students. With a research-backed approach to student engagement, Mainstay is proven to close equity gaps, boost enrollment, and improve retention. Learn more about Mainstay

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveCaller is all in one solution, combining different communication channels like Chat, Call, Social Messaging Apps into one platform. Learn more about LiveCaller
Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Canada Local product
Optimy is a live chat solution, connecting you to your high intent buying audience on your website. Learn more about Optimy
Optimy's Live Chat Solution connects you to your high intent buying audience on your website. We provide a human to human connection online and turn website visitors into conversations, and conversations into sales Toggle between text and live video chat, co-browse and one-click connect with experts. Answer buyer questions faster —no awkward bot replies. Higher chat conversion rates then our competitors. We can help staff your live chat and pass over hot leads. Learn more about Optimy

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
CxInfinity offers live chat solutions for Omnichannel Contact Center across all the channels Learn more about CXInfinity
CXInfinity is a live chat solution provider for omnichannel contact center. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. Learn more about CXInfinity

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Everyday Toolkit for Slack is a collection of time-saving productivity micro-apps to perform common universal tasks in Slack. Learn more about Everyday Toolkit
Everyday Toolkit for Slack is a collection of time-saving productivity apps to perform common universal tasks in Slack. Why switch to a browser if you can stay in Slack? Find: look up word definitions and synonyms and find and share Google images, royalty-free images and GIFs. Calculate: calculators and converters for currencies, metrics, percentages and time zones, and word and character counters. Generate: tools to create secure passwords, placeholder text and random numbers and words. Learn more about Everyday Toolkit

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Relish AI is a conversational AI automation assistant to put your eCommerce/Shopify stores sales and support on Autopilot. Learn more about Relish AI
The Relish AI is an automation assistant for eCommerce/Shopify stores and brands to automate their sales and support functions. The conversational AI-powered chatbot helps to improve customer engagement, generate more sales while reducing cart abandonment and support tickets; it also assists in live order tracking returns & cancellations as well! Learn more about Relish AI

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Commerce-Driven Chat Experiences Across Channels Design and manage personalized chat experiences in Salesforce. Learn more about Messaging Studio
DEPLOY NATIVE SALESFORCE CHAT EXPERIENCES ON SUPPORTED MESSAGING CHANNELS Design chat experiences with Einstein Bot, Digital Engagement and Live Agent and use Messaging Studio's point-and-click interface to publish them to multiple channels. MOVE CONVERSATIONAL COMMERCE TO THE TOP OF THE FUNNEL Launch conversational experiences from Google Search and Maps using Google Business Messages, bringing chat up the funnel to where the purchase journey begins. Learn more about Messaging Studio

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Intercom is a Customer Communications Platform that offers an unparalleled user experience, engaging customers across their lifecycle.
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity. Learn more about Intercom

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API.
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53 Learn more about Olark

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
More than just live chat. Turn online conversations into text message conversations with Webchat. A 2020 Top Marketing Software Winner
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the conversation with their contact information, so your leads are higher quality and you can immediately start providing excellent customer service. Podium also brings all your leads into one easy-to-use inbox, no matter where they started. Trusted by over 60,000 businesses, see the Podium difference. Learn more about Podium

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered. Chatra will soon be merging with Sendinblue. Additional Chatra reviews can be found on the Sendinblue page. Learn more about Chatra

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Simplifies WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age.
Zenvia Conversion (formerly Sirena) is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp Learn more about Zenvia Conversion

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today! Learn more about Pure Chat

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

What is live chat software?

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real-time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat program

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real-time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat program allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat program provides businesses with a log of customer inquiries, complaints, requests and suggestions, which can be analyzed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customized branding: Enables users to embed business branding into the chat interface by customizing different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These inquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer inquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat program

  • Mobile-responsive interface: To make the best use of a live chat program for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents." Small businesses should evaluate products that include analytics features specific to agent performance.
  • [Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.