174 results
Why Capterra is free
SolarWinds Service Desk is a highly rated ITSM solution that helps IT teams resolve issues quickly and deliver faster, smarter services Learn more about SolarWinds Service Desk
SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk helps you achieve faster ticket resolutions, improve SLAs, and gain better visibility into your overall technology infrastructure. With SolarWinds Service Desk, you can deliver exceptional service experiences and drive better business outcomes. Learn more about SolarWinds Service Desk
SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Easily manage all your ITSM activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid
SysAid's award-winning ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request management module plus other core ITIL capabilities such as problem management and change management. Included are asset management capabilities along with modern-day IT support must-haves like an end-user self-service portal. Get a Free Trial today or contact us to see what SysAid can do for you. Learn more about SysAid
SysAid's award-winning ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned solution. SysAid's ITSM includes a powerful incident and service request...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Symphony SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence. Learn more about SummitAI
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping you to achieve greater levels of responsiveness and productivity. SummitAI uses machine reasoning and codeless workflow based automation to delivers up to 20% annual savings in IT help desk operations, and up to 45% greater total cost of ownership. Learn more about SummitAI
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. Learn more about ConnectWise Manage
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Learn more about ConnectWise Manage
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Zendesk offers the industry leading customer service solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Atera is the ultimate all-in-one RMM Software for MSPs and IT Pros. Fixed Cost with unlimited devices, Its that simple. Try for free. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), built-in remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows you to pay a fixed monthly cost that includes unlimited devices and endpoint monitoring, offering transparent and predictable pricing. Try 100% free for 30-days. Learn more about Atera
Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with VIRIMA ITSM. Learn more about Virima
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations professionals take control of their IT environments, deliver the services their users need and want, make more informed and insightful decisions, and maximize the business value of their IT investments. Learn more about Virima
VIRIMA IT Service Management (ITSM) builds upon VIRIMA's proven, powerful, and flexible IT asset discovery, visualization, and asset management (ITAM) solutions. VIRIMA ITSM helps IT Operations...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización. Learn more about InvGate Service Desk
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about InvGate Service Desk
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
The N-able N-central® remote monitoring and management platform is designed to help managed services providers handle complex networks with ease. With extensive automation and in-depth configurability options, security features like antivirus, endpoint detection and response, patch management, and integrated backup, N-central is built to help MSP businesses efficiently manage intricate networks from one easy-to-use platform. Learn more about N-central
The N-able N-central® remote monitoring and management platform is designed to help managed services providers handle complex networks with ease. With extensive automation and in-depth...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges. Achieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views. Learn more about Alloy Navigator
ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges. Achieving high levels of customer service while managing complex IT operations...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
NinjaRMM is the easiest, all-in-one remote IT service management and monitoring solution that IT professionals love. Learn more about NinjaRMM
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including windows and mac endpoints, perform patching, access remotely, deploy and run antivirus scans, automate scripts across all devices, monitor website performance and more. Built on an easy and intuitive cloud-based platform, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM
NinjaRMM is an all-in-one IT service management platform with a robust set of features to help you design, plan, deliver, operate and control IT services. You can manage network devices including...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Opsgenie is a modern incident management and response solution for operating always-on services. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents....

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Learn more about ServiceWise
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations. Learn more about PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Learn more about PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use. Learn more about Web Help Desk
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more. Learn more about Web Help Desk
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise. Learn more about BOSSDesk
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Learn more about BOSSDesk
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Experience the next generation of ITSM. Be the heroes of the organization. Deliver smart and personalized services to knowledge workers Learn more about ChangeGear
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning Willow AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Learn more about ChangeGear
ChangeGear is SunView Software's flagship IT Service Management platform solution. ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
All-in-One IT Service Management software designed for managed service providers to manage IT services & remote monitoring Learn more about Naverisk
Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today! Learn more about Naverisk
Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud-based service desk software designed to provide you with everything you need for one low price. Learn more about SeamlessDesk
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need. Learn more about SeamlessDesk
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Software built for IT service business professionals; centralizing ticket, customer management, billing, team scheduling and more. Learn more about BlueFolder
Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management, technician scheduling, and more. Easy creation and management of incidents and problems help accurately set customer and tech expectations. Customer Service Agreements track hours, retainers, and more. Try it free for 15 days (no credit card required) and find out how easy and powerful it is to use! Learn more about BlueFolder
Whether you're an MSP, network installer, or computer repair business, BlueFolder's Field Service Software for ITSM businesses helps you easily manage asset tracking, customer contract management,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Learn more about TeamHeadquarters
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Available On Demand, you can start using this powerful enterprise software suite right away. Learn more about TeamHeadquarters
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Network Detective is an IT assessment tool used by thousands of managed service providers and multi-functional IT professionals. Learn more about Network Detective
Network Detective is a non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it a good IT assessment tool for MSPs to win new business, onboard new clients, and improve service delivery. All reports are editable & fully brandable. Integrates with IT Glue and your favorite PSA. The Reporter add-on automates scheduled network scans, generation of reports and delivery to you or your clients. Learn more about Network Detective
Network Detective is a non-intrusive IT Assessment tool -- No probes, agents or software to install. Our low-cost and unlimited license models makes it a good IT assessment tool for MSPs to win new...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software. Try It Free! Learn more about AssetSonar
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software that integrates with leading service desks like Zendesk and Jira. Gain complete visibility into your IT service landscape, lower hardware downtime with faster issue resolution and improve IT asset reliability with timely maintenance. Our easy-to-use software offers you centralized IT asset management and ensures compliance at all times. Try It For Free! Learn more about AssetSonar
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software that integrates with leading service desks like Zendesk and Jira. Gain complete...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Halp is a conversational ticketing solution for modern teams to capture and resolve internal requests in Slack or Microsoft Teams. Learn more about Halp
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal with request overload, or losing track of requests. Turn to Halp to capture, prioritize, manage, and report on requests from Slack or Microsoft Teams. Its used every day by teams including Adobe, GitHub, Slack, ClassPass, and many more. Its as simple as turning a message into a ticket. Learn more about Halp
Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal,...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ScriptRunner for Jira is the ultimate, all-in-one tool to extend, automate and customise your Jira deployment. Learn more about ScriptRunner for Jira
ScriptRunner for Jira is the ultimate, all-in-one tool to extend, automate and customise your Jira deployment. Modify workflows, bulk edit projects, and automate everything you can imagine - all with one simple, low-code interface. As the most popular Jira app on the Atlassian Marketplace, ScriptRunner is a must-have for any Jira Admin that wants to scale their instance, enforce best practices, improve issue tracking and management, and model more complex business processes in Jira. Learn more about ScriptRunner for Jira
ScriptRunner for Jira is the ultimate, all-in-one tool to extend, automate and customise your Jira deployment. Modify workflows, bulk edit projects, and automate everything you can imagine - all with...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations.
Transform service management with seamlessly integrated, cloud-based asset tracking for your help desk. Improve service delivery, speed issue resolution, reduce downtime, boost productivity for your team by tracking all IT assets and software licenses in a central database. Maintain complete visibility into your IT landscape with full asset lifecycle management, purchase orders, maintenance, usage optimization. Out-of-the-box integrations with Zendesk,Jira, SCCM,JAMF, and other platforms via API
Transform service management with seamlessly integrated, cloud-based asset tracking for your help desk. Improve service delivery, speed issue resolution, reduce downtime, boost productivity for your...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-based UEM allows you to automate regular endpoint management routines like installing patches, deploying software, imaging & deploying OS, manage mobiles & BYOD devices, remote troubleshooting, modern management & much more! It also has a mobile app that allows you to manage endpoints anywhere, anytime!
Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently.
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Incident management platform that helps prevent, manage, and resolve IT incidents before they become business problems.
"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integration platform allows organizations to automate key processes with the tools they already use like ServiceNow, Splunk, Jira, and Slack.
"xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From the Global 2000 to small workgroups and innovative DevOps teams, organizations...

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management

ITSM Software Buyers Guide

What is IT service management software?

Information technology service management (ITSM) software helps manage internal and external IT support. These ITSM tools aid both IT teams within organizations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management.

The benefits of ITSM software

  • Improved operational efficiency: One of ITSM software's major functions is the standardization of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organization. This safeguards organization against both internal and external data threats and increases productivity via optimal digital resource utilization.
  • Improved customer service: Effective ITSM software utilization reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them.
  • Reduce downtime through incident prevention: Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organizations take the necessary options to avoid or minimize any damage. Organizations can take help from ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall.

Typical features of ITSM tools

  • Change management: Track, monitor, and manage all IT service changes/transitions.
  • Incident management: Help support teams identify, resolve, and restore unplanned service disruptions.
  • Problem management: Identify and solve the underlying cause of incidents, and prevent future incidents from occurring.
  • Configuration management: Monitor and maintain configurations of IT components (e.g., servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings.
  • Self-service portal : A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more.
  • Contract/License management: Track and monitor contracts/licenses assigned to product or service offerings to stay compliant.

Considerations when purchasing ITSM tools

  • Integration with existing systems: ITSM software has to monitor all software solutions, networks, and equipment within an organization, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data.
  • Total cost of ownership: The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs.
  • Chatbots will transform service management: Chatbots can swiftly respond to customer queries without human intervention. According to our research , small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing.
  • Predictive customer service: Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to our research , more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity.