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SummitAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity. Learn more about SummitAI
SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite. SummitAI transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience. Learn more about SummitAI

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Unlock new levels of efficiency for your IT teams across every ITSM practice with the ServiceDesk Plus platform. Learn more about ManageEngine ServiceDesk Plus
ServiceDesk Plus helps both IT and business teams support their critical services with its PinkVERIFY-certified ITIL practices, including incident management, problem management, service request management, and change enablement. In addition to strengthening your core ITSM workflows, ServiceDesk Plus brings advanced analytics, AI- and ML-powered predictions, and native integrations into ManageEngine's suite of IT apps, turning your service desk into an epicenter of IT management. Learn more about ManageEngine ServiceDesk Plus

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities , Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
HaloITSM brings everything you need for IT support into one centralised solution. Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. Learn more about HaloITSM

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about CloudBlue PSA
CloudBlue PSA (previously HarmonyPSA) supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about CloudBlue PSA

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
SolarWinds Service Desk is a highly rated ITSM solution that helps IT teams resolve issues quickly and deliver faster, smarter services Learn more about SolarWinds Service Desk
SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk helps you achieve faster ticket resolutions, improve SLAs, and gain better visibility into your overall technology infrastructure. With SolarWinds Service Desk, you can deliver exceptional service experiences and drive better business outcomes. Learn more about SolarWinds Service Desk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
SysAid helps IT work smarter, not harder, with ITSM service automation based on a decade of AI information. Try IT for free today. Learn more about SysAid
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today Learn more about SysAid

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Pulseway is the best ITSM Software built for efficient IT Service Management and Delivery from any device closest to you. Learn more about Pulseway
Pulseway ITSM software provides powerful features and modules to take complete control of all your endpoints, servers, and network devices. Manage all the end-to-end delivery of IT services to customers and users from all-in-one modern, mobile-first IT Service Management Software. Start your free trial today and experience what Pulseway can do for your business. Learn more about Pulseway

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Atera is the ultimate all-in-one remote IT management solution for MSPs, IT consultants and IT departments. Try Atera for free today! Learn more about Atera
Boost your ITSM practices with Atera, an all-in-one solution for MSPs and IT Departments. Atera’s IT service management software features remote monitoring and management(RMM), PSA, remote access, patch management, helpdesk, billing, and so much more! Atera’s disruptive pricing model helps IT professionals scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today! Learn more about Atera Learn more about Atera

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. Learn more about InvGate Service Desk
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use ITSM software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution. Learn more about NinjaOne
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints, support end-users, and deliver IT services. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets. The platform gives IT teams proactive monitoring, remote management, patch management, software management, IT asset management, backup, and more - all in one unified solution with a fast, modern, intuitive interface. Learn more about NinjaOne

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution. Learn more about ServiceWise

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud-based IT support software for SMBs with in-house and remote teams. Learn more about GoTo Resolve
GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
The N-able N-central® remote monitoring and management platform is designed to help managed services providers handle complex networks with ease. With extensive automation and in-depth configurability options, security features like antivirus, endpoint detection and response, patch management, and integrated backup, N-central is built to help MSP businesses efficiently manage intricate networks from one easy-to-use platform. Learn more about N-central

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ITAM Software: Track complete hardware & software asset life-cycles, licenses, contracts, certificates, renewal reminders, and more! Learn more about Device42
Device42 is the most comprehensive discovery system for Hybrid IT available today. Continuously discover, map, and optimize infrastructure and applications across data center and cloud environments. Device42 intelligently groups discovered workloads by application affinities, dramatically reducing the effort required to create move groups, capturing all communications. Customers across 60 countries use these capabilities to manage and modernize their IT infrastructure and application landscapes. Learn more about Device42

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations. Learn more about EZOfficeInventory
Transform service management with seamlessly integrated, cloud-based asset tracking for your help desk. Improve service delivery, speed issue resolution, reduce downtime, boost productivity for your team by tracking all IT assets and software licenses in a central database. Maintain complete visibility into your IT landscape with full asset lifecycle management, purchase orders, maintenance, usage optimization. Out-of-the-box integrations with Zendesk,Jira, SCCM,JAMF, and other platforms via API Learn more about EZOfficeInventory

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Caspio is the world's leading LOW-CODE platform for building online database applications without having to write code. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building ITSM systems and applications without coding. The all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Get your software set up in as little as 24 hours with our industry-leading, 100% U.S.-based 24/7 customer support. Learn more about Issuetrak
Issues, tickets, complaints, and more; whatever you call it, we solve it. With your choice of Issuetrak’s cloud or on-premise software, unlimited free end users can submit, edit, and close tickets — and thanks to our easy multichannel submission options, they won’t need training to do it. Improve and automate your workflows, manage visibility, and make reports a breeze with dashboards. Take advantage of our Active Directory integration, asset management module, and much more! Learn more about Issuetrak

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. Learn more about IT Glue
IT Glue is an IT documentation software for MSPs, co-managed IT teams, as well as IT departments. Get relationship mapping, secure password management, and an automated and structured documentation framework to organize all your information. Have confidence in the security of your information with features like granular access permissions, version history, and more. Track any asset with ease for peace of mind, including expiries and vendor information. Learn more about IT Glue

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
All-in-One IT Service Management software designed for managed service providers to manage IT services & remote monitoring Learn more about Naverisk
Naverisk is an excellent Remote Monitoring & IT Service Management solution for MSPs and IT service providers. Wrapped in a single, all-in-one solution, Naverisk provides tools for device and network scanning & IP monitoring, alerting, auditing, patching, reporting, ticketing, workflow, automation, scripting, and much more. Plus, our partners enjoy exceptional 24/7 global support for the platform at no additional cost. Get a Free Trial today! Learn more about Naverisk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ChangeGear is an award-winning ITSM platform, recognized as ‘best in class’ by analysts like Gartner and Forrester. Learn more about ChangeGear
ChangeGear delivers a comprehensive solution with innovative IT Service Management capabilities, ITIL-based modules, self-service, cost-effective licensing. With a business-friendly interface, users can easily build, configure, automate, and deploy services enterprise-wide. ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering efficient IT service management. Available for change management to a complete service management solution. Learn more about ChangeGear

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Complaint IT Help Desk Software. Learn more about Vision Helpdesk
Vision Helpdesk's Service Desk is PINKVerify Certified ITIL ITSM Compliant IT Help Desk Software. Vision Helpdesk's Service Desk Tool offers features like Asset Management, Incident Management, Problem, Change, Release & Deployment, Service Request, Service Catalog, Financial Management, Product & Vendor Management, and more. Vision Helpdesk is trusted by 15000 plus companies across the globe since 2007. Learn more about Vision Helpdesk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Keep your organization cost-effective with InvGate Assets, an ITAM solution that enables you to manage, control and secure your organiz Learn more about InvGate Assets
Keep your organization cost-effective with InvGate Assets, an ITAM solution that enables you to manage, control and secure your organization's IT assets. Track remotely all changes and ownership in hardware, software, licenses, and workstations for better decision making. Gain visibility of all of the organization's IT assets' lifecycle, from procurement to maintenance and disposal. Enjoy rapid, autonomous, hassle free implementation; typically in less than 4 hours! Learn more about InvGate Assets

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted. Learn more about Canfigure
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Learn more about Canfigure

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Canada Local product
Project management software with integrated Service desk. Keeps projects on track while you provide awesome customer support. Learn more about TeamHeadquarters
TeamHeadquarters is a deeply integrated suite of full-function tools for Project Management, Portfolio Management, Service Desk, and Time Sheets. TeamHeadquarters helps your people focus on the right work at the right time. It helps your managers be great managers. Available On Demand, you can start using this powerful enterprise software suite right away. Learn more about TeamHeadquarters

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Helpdesk AI to help resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge. Learn more about Forethought
Transform customer service with human-centered AI. Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform. Forethought's platform takes customer service teams beyond traditional chatbots and point-solutions. Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible. Learn more about Forethought

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software. Try It Free! Learn more about AssetSonar
Boost efficiency, speed up troubleshooting and eliminate bottlenecks for your IT team using our ITSM software that integrates with leading service desks like Zendesk and Jira. Gain complete visibility into your IT service landscape, lower hardware downtime with faster issue resolution and improve IT asset reliability with timely maintenance. Our easy-to-use software offers you centralized IT asset management and ensures compliance at all times. Try It For Free! Learn more about AssetSonar

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Network Detective Pro®, the #1 IT assessment and reporting tool that captures network assets, users, configurations, and issues. Learn more about Network Detective Pro
Network Detective Pro® is the #1 non-intrusive IT assessment and reporting tool. With it, multi-functional IT Professionals can quickly and easily capture a vast amount of network assets, users, configurations, and issues – on-premises and in the cloud – without installing any software, probes, or agents. Learn more about Network Detective Pro

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR IT Asset Management

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ConSol CM/Helpdesk ist die Lösung für effizienten IT Support für Kunden und Mitarbeiter inkl. Change-Management und Echtzeit-Reporting. Learn more about Consol CM/Helpdesk
ConSol CM/Helpdesk ist die Lösung für einen effizienten IT Support für Kunden und Mitarbeiter. Dank Autorouting werden eingehende Anfragen über E-Mail, Webformular oder Portal werden automatisch an die jeweiligen Bearbeiter in den 1st-Level-, 2nd Level- oder weiteren Fachteams weitergeleitet. Das integrierte Change-Management ermöglicht die Erstellung und Verfolgung einfacher und komplexer Changes. Und das Beste: alle Prozesse und Datenstrukturen können an Ihren Bedarf angepasst werden. Learn more about Consol CM/Helpdesk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Zendesk offers the industry leading customer service solution.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk Suite

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management. Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn. Learn more about TeamSupport

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organization — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
On-prem & cloud-based unified endpoint management and security tool that helps manage organization endpoints from single console.
Endpoint Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-base d UEM allows you to automate regular endpoint management routines like installing patches, deploying software, imaging & deploying OS, manage mobiles & BYOD devices, remote troubleshooting, modern management & much more! It also has a mobile app that allows you to manage endpoints anywhere, anytime! Learn more about ManageEngine Endpoint Central

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Canada Local product
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more. Learn more about FixMe.IT

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect.
Made for companies that sell, service, and support technology, ConnectWise Manage is the #1 business management platform worldwide. Today, more than 100,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. The platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, cloud services and business analytics that dramatically streamline a company's operations. Learn more about ConnectWise PSA

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud software that connects people, systems & data into a single view for visibility and actionable intelligence across operations.
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Learn more about PagerDuty

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!
See for yourself why thousands of MSPs seeking greater profitability and IT Departments needing to do more with less use Kaseya VSA IT management software to automate IT management. With Kaseya's solutions, organizations can manage their entire infrastructure and IT operations, including cloud, on-premise, hybrid, virtualized and distributed environments all from one place. Start your free trial to proactively manage and control IT assets and applications remotely, easily, and efficiently. Learn more about Kaseya VSA

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Easily maintain and configure IT processes across your organization with Cherwell¿s comprehensive ITSM solution.
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwell¿s flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk. Learn more about Cherwell Service Management

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM.
With ServiceNow ITSM, you can consolidate your IT tools into a single data model to transform the service experience, automate workflows, gain real-time visibility, and improve IT productivity which enables you to switch your operational IT costs to strategic investments. ITSM accelerates your digital transformation and elevates user experiences with machine learning and AI powered chatbots. ITSM improves your IT productivity by 20+% with structured machine learning that automates routine tasks. Learn more about ServiceNow

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Change Management Software
  • Configuration Management
  • Incident Management Software
  • Problem Management
  • Release Management
  • Contract/License Management

ITSM Software Buyers Guide

What is IT service management software?

Information technology service management (ITSM) software helps manage internal and external IT support. These ITSM tools aid both IT teams within organizations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management.

The benefits of ITSM software

  • Improved operational efficiency: One of ITSM software's major functions is the standardization of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organization. This safeguards organization against both internal and external data threats and increases productivity via optimal digital resource utilization.
  • Improved customer service: Effective ITSM software utilization reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them.
  • Reduce downtime through incident prevention: Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organizations take the necessary options to avoid or minimize any damage. Organizations can take help from ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall.

Typical features of ITSM tools

  • Change management: Track, monitor, and manage all IT service changes/transitions.
  • Incident management: Help support teams identify, resolve, and restore unplanned service disruptions.
  • Problem management: Identify and solve the underlying cause of incidents, and prevent future incidents from occurring.
  • Configuration management: Monitor and maintain configurations of IT components (e.g., servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings.
  • Self-service portal : A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more.
  • Contract/License management: Track and monitor contracts/licenses assigned to product or service offerings to stay compliant.

Considerations when purchasing ITSM tools

  • Integration with existing systems: ITSM software has to monitor all software solutions, networks, and equipment within an organization, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data.
  • Total cost of ownership: The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs.
  • Chatbots will transform service management: Chatbots can swiftly respond to customer queries without human intervention. According to our research , small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing.
  • Predictive customer service: Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to our research , more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity.