---
description: Discover and compare Free Issue Tracking Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Issue Tracking Software - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Free Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)

# Issue Tracking Software

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> Issue Tracking software helps organizations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk.

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## Products

1. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
2. [Kualitee](https://www.capterra.ca/software/164813/kualitee) — 4.3/5 (20 reviews) — A defect management system that captures, links, and tracks issues with full context for rapid resolution.
3. [Zoho Projects](https://www.capterra.ca/software/169455/zoho-projects) — 4.5/5 (856 reviews) — Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
4. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.
5. [AuditFindings.com](https://www.capterra.ca/software/156900/auditfindings-com) — 4.9/5 (7 reviews) — AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
6. [Jira](https://www.capterra.ca/software/19319/jira) — 4.4/5 (15312 reviews) — Jira is a fully-featured issue tracker for teams planning and building great products.
7. [GitHub](https://www.capterra.ca/software/129067/github) — 4.8/5 (6155 reviews) — Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
8. [ClickUp](https://www.capterra.ca/software/158833/clickup) — 4.6/5 (4561 reviews) — ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows.
9. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
10. [Wrike](https://www.capterra.ca/software/76113/wrike) — 4.4/5 (2887 reviews) — Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
11. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24\!
12. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
13. [Spiceworks Cloud Help Desk](https://www.capterra.ca/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
14. [Shortcut](https://www.capterra.ca/software/160498/shortcut) — 4.6/5 (363 reviews) — Shortcut is a fast project management platform built for high performing engineering teams. Free for teams up to 10 users.
15. [Rollbar](https://www.capterra.ca/software/158230/rollbar) — 4.5/5 (263 reviews) — The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
16. [Kayako](https://www.capterra.ca/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
17. [Zoho BugTracker](https://www.capterra.ca/software/180954/zoho-bugtracker) — 4.7/5 (172 reviews) — A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time.
18. [Backlog](https://www.capterra.ca/software/162032/backlog) — 4.6/5 (169 reviews) — Backlog streamlines your issue resolution process, from identification to release, so your product can maintain its top-notch quality.
19. [Hiver](https://www.capterra.ca/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps track and manage customer issues across all support channels.
20. [Web Help Desk](https://www.capterra.ca/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
21. [Faveo Helpdesk](https://www.capterra.ca/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions.
22. [Project Insight](https://www.capterra.ca/software/149323/project-insight) — 4.5/5 (93 reviews) — Track issues in real time, link them to project work, and resolve blockers faster without bouncing between disconnected tools.
23. [osTicket](https://www.capterra.ca/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
24. [Userback](https://www.capterra.ca/software/172431/userback) — 4.8/5 (71 reviews) — Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster.
25. [Sentry](https://www.capterra.ca/software/165426/sentry) — 4.7/5 (69 reviews) — Sentry is the only developer-first app monitoring platform that gives real-time visibility into issues that matter to fix them faster.

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## Related Categories

- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Project Management Software](https://www.capterra.ca/directory/30002/project-management/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)
- [Bug Tracking Software](https://www.capterra.ca/directory/30090/bug-tracking/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30675/issue-tracking/software)
- [All Categories](https://www.capterra.ca/directory)

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Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60da54ff-60b7-4bec-9ece-19887f60a886.png","url":"https://www.capterra.ca/software/158833/clickup","@type":"ListItem"},{"name":"Freshdesk","position":9,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Wrike","position":10,"description":"Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. 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Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.ca/software/80775/kayako","@type":"ListItem"},{"name":"Zoho BugTracker","position":17,"description":"Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 60 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/73084b05-a7f3-4517-b24a-95f2f297dd2d.png","url":"https://www.capterra.ca/software/180954/zoho-bugtracker","@type":"ListItem"},{"name":"Backlog","position":18,"description":"Backlog is the all-in-one issue management tool for project management, version control, and issue tracking. Bringing together the benefits of project management with the convenience of code management, your team can plan tasks, track progress, and release code updates all within the same platform. Features like subtasking, customizable statuses, Kanban boards, Gantt charts, burndown charts, Git & SVN integration, and Wikis keep your team organized and stakeholders informed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/180fcbff-1e39-4d4c-93f8-c3d74518baea.png","url":"https://www.capterra.ca/software/162032/backlog","@type":"ListItem"},{"name":"Hiver","position":19,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions.\nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.ca/software/142975/hiver","@type":"ListItem"},{"name":"Web Help Desk","position":20,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.ca/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":21,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nIt provides multi-channel support (email, chat, and integrations like Whatsapp, Instagram etc), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.ca/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Project Insight","position":22,"description":"Project Insight helps teams manage issues in the context of actual project work—not in isolation. Track bugs, risks, blockers, and change requests across teams, portfolios, and tools like Jira, DevOps, or ServiceNow, all from one command center.\n\nAssign, escalate, and resolve issues with complete visibility into related tasks, dependencies, and team capacity. Use built-in automation to alert the right people, flag at-risk items, and eliminate delays before they derail delivery.\n\nUnlike traditional ticketing systems that sit outside your project plans, Project Insight integrates issues directly into your schedules, reports, and dashboards. No more siloed tools or rekeying data between systems.\n\nEmpower your teams to track, prioritize, and resolve issues faster—with full traceability, audit readiness, and impact insights baked in.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e6c67db8-6cd5-4e1a-be3c-7c5202105c28.png","url":"https://www.capterra.ca/software/149323/project-insight","@type":"ListItem"},{"name":"osTicket","position":23,"description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.capterra.ca/software/125118/osticket","@type":"ListItem"},{"name":"Userback","position":24,"description":"Userback is a powerful visual feedback and bug tracking tool, designed to streamline communication between teams and users.\n\nWhether you’re a product manager, UX designer, developer, or customer support agent, Userback helps you collect, understand, and act on feedback faster, ensuring your product meets user expectations.\n\nKEY FEATURES:\n\nVisual Feedback: Capture detailed feedback with annotated screenshots, screen recordings, & comments.\n\nBug Tracking: Simplify reporting with automatic data capture, including browser info & console logs.\n\nSession Replay: Gain insights into user behavior with replays, identifying pain points & enhancing UX.\n\nUser Surveys: Collect insights with customizable surveys like NPS, CSAT, & more.\n\nFeedback Forms: Customize forms for bug reports, feature requests, or general feedback.\n\nFeature Portal: Organize & prioritize feedback in one hub.\n\nStart with a free 14-day trial or book a demo. https://userback.io","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.capterra.ca/software/172431/userback","@type":"ListItem"},{"name":"Sentry","position":25,"description":"For software teams, Sentry is essential for monitoring application code health. From Error tracking to Performance monitoring, developers can see clearer, solve quicker, and learn continuously about their applications - from the frontend to the backend.\n\nLoved by over 4 million developers and more than 100,000 organizations worldwide, Sentry provides code-level observability to many of the world’s best-known companies like Disney, Cloudflare, Eventbrite, Slack, Supercell, and Rockstar Games.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5dc917e0-5229-440c-9b19-a373e0bcc6b5.png","url":"https://www.capterra.ca/software/165426/sentry","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30675/issue-tracking/pricing/free/software#itemlist","numberOfItems":25}
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