---
description: Compare the best Complaint Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Complaint Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](https://www.capterra.ca/directory/30674/complaint-management/software)

# Complaint Management Software

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> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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## Products

1. [ComplianceQuest](https://www.capterra.ca/software/136111/compliancequest) — 4.6/5 (110 reviews) — 100% cloud based end-to-end Complaints Management software - from intake to resolution \& continuous improvement. Get demo today\!
2. [Everest](https://www.capterra.ca/software/127551/everest) — 5.0/5 (1 reviews) — Manage customer complaints professionally; well beyond help desk applications. Capture, communicate, classify and document everything.
3. [HappyFox Help Desk](https://www.capterra.ca/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
4. [QT9 QMS](https://www.capterra.ca/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) — Centralize \& resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files.
5. [InvGate Service Management](https://www.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
6. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
7. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) — Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform.
8. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
9. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
10. [HelpDesk](https://www.capterra.ca/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
11. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading complaint management software built for better customer relationships.
12. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
13. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide.
14. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
15. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
16. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
17. [Apptivo](https://www.capterra.ca/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
18. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options.
19. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
20. [MasterControl Quality Excellence](https://www.capterra.ca/software/148577/mastercontrol) — 4.5/5 (526 reviews) — Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
21. [Smartsupp](https://www.capterra.ca/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
22. [Vtiger CRM](https://www.capterra.ca/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
23. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) — Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale
24. [XM for Customer Experience](https://www.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
25. [SAP Customer Experience](https://www.capterra.ca/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.ca/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Links

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Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.ca/software/1011835/apptivo","@type":"ListItem"},{"name":"Tidio","position":18,"description":"Tidio is a customer support software suite comprising live chat, help desk, chatbot, and AI agent products. Manage incoming complaints live in real time on your website. Integrate with social media and resolve issues from one centralized dashboard.\n\nCreate chatbot automations to resolve issues without assistance 27/4. Escalate to human agents when required.\n\nWith Lyro, Tidio's AI agent for customer support, you can resolve up to 64% of all incoming issues and complains through conversational AI. Trained on your knowledge base and FAQs, Lyro provides truthful answers in natural, human language without hallucinating.\n\nIntegrate with your existing tool stack (Zendesk, Shopify, and more) or use it as a stand-alone solution to your complaint management needs.\n\nFree 7-day trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":19,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"MasterControl Quality Excellence","position":20,"description":"Our complaint management software empowers medical device, pharmaceutical, and biologics companies to streamline FDA complaint tracking and resolution. With a focus on digital quality management and an eQMS approach, gain valuable insights from centralized, cloud-based data storage. Proactively monitor product quality, ensuring market success and regulatory compliance for your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a243c3b5-764f-4af3-a877-b182ae08fe8d.png","url":"https://www.capterra.ca/software/148577/mastercontrol","@type":"ListItem"},{"name":"Smartsupp","position":21,"description":"Customers need to communicate with your team when they run into potential issues. \n\nOffering live chat for teams of agents with conversation history, Facebook and email Integration, a contact form, and much more, Smartsupp delivers many tools built for complaint management. Live chat for teams keeps your agents in the know of all customer communication, while integration to Facebook and email as well as contact forms on your site keep them connected on every channel, every step of the journey.\n\n100,000+ customers. Setup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be6901f5-acd1-4226-8fd7-a1a21f11e639.png","url":"https://www.capterra.ca/software/136251/smartsupp-live-chat","@type":"ListItem"},{"name":"Vtiger CRM","position":22,"description":"Vtiger's mission is to help businesses thrive at work. We have built AI-powered software that gives your customer-facing teams the ability to implement a robust customer experience strategy with the power of One View.\n\nVtiger Cloud CRM is intuitive and powered with AI, designed to help you work better. With a brand new mobile app and integrations to over 500 business applications, Vtiger works where you are.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67ab4c8c-3d3a-4e31-ad20-a1a2ce6a17b3.png","url":"https://www.capterra.ca/software/112491/vtiger-crm","@type":"ListItem"},{"name":"Front","position":23,"description":"Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"XM for Customer Experience","position":24,"description":"Boost productivity and reduce costs with the world's most advanced, AI-driven platform for complaint management. Qualtrics XM for Customer Experience combines omnichannel analytics and powerful automations to uncover the root cause of customer friction across calls, emails, chat, and more and deliver personalised recommendations to your frontline teams. Automatically score every interaction and surface critical insights to help coach managers and agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.ca/software/152924/customer-frontlines","@type":"ListItem"},{"name":"SAP Customer Experience","position":25,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.ca/software/77372/sap-crm","@type":"ListItem"}],"numberOfItems":25}
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