---
description: Page 3 - Compare the best Customer Experience Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 3 - Customer Experience Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software) > [Page 3](https://www.capterra.ca/directory/30671/customer-experience/software?page=3)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Adit](https://www.capterra.ca/software/208534/adit) — 4.7/5 (270 reviews) — Adit is practice management software that helps healthcare practices streamline operations, increase production, and acquire patients.
2. [Calabrio ONE](https://www.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
3. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
4. [Lucky Orange](https://www.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) — See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.
5. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT.
6. [XM for Customer Experience](https://www.capterra.ca/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
7. [RingCX](https://www.capterra.ca/software/154951/ringcentral-contact-center) — 4.2/5 (254 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
8. [Kangaroo](https://www.capterra.ca/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews) — All the tools you need to grow your business through customer loyalty — attract, retain, and engage, all within Kangaroo.
9. [Influitive](https://www.capterra.ca/software/136258/advocatehub) — 4.7/5 (247 reviews) — Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
10. [SAP Customer Experience](https://www.capterra.ca/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
11. [Grade.us](https://www.capterra.ca/software/137378/grade-us) — 4.8/5 (244 reviews) — Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
12. [Pendo](https://www.capterra.ca/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience.
13. [KnowledgeOwl](https://www.capterra.ca/software/132902/knowledgeowl) — 4.7/5 (237 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
14. [Solutionreach](https://www.capterra.ca/software/160916/solutionreach) — 3.8/5 (236 reviews) — We help practices save time, grow revenue, and run smoothly.
15. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (224 reviews) — JustCall is a modern communication platform with AI insights, call management, SMS, and CRM integrations to boost customer experience.
16. [Wati](https://www.capterra.ca/software/204314/wati) — 4.6/5 (203 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
17. [NiceJob](https://www.capterra.ca/software/142037/nicejob) — 4.9/5 (202 reviews) — The easiest way to use exceptional customer experiences to create advocates for your business. Like word of mouth only 1000x better.
18. [Drift](https://www.capterra.ca/software/150371/drift) — 4.5/5 (199 reviews) — Drift is a human-centric, AI-powered buyer engagement platform.
19. [Kommo](https://www.capterra.ca/software/120048/amocrm) — 4.3/5 (198 reviews) — Kommo is the world's first messaging-powered CRM. It features sales pipeline, lead tracking, multichannel communication and more.
20. [TapMango](https://www.capterra.ca/software/148733/tapmango) — 4.8/5 (186 reviews) — Create and manage an effective customer experience and loyalty program
21. [Reputation](https://www.capterra.ca/software/167624/reputation-com) — 4.4/5 (184 reviews) — Reputration management tool that helps teams convert customer feedback \& comments into actionable feedback to manage brand reputation.
22. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.
23. [Kayako](https://www.capterra.ca/software/80775/kayako) — 4.0/5 (176 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
24. [CustomerHero](https://www.capterra.ca/software/153472/startquestion) — 4.9/5 (175 reviews) — CustomerHero is a Software with a Service for collecting, analyzing \& acting on feedback with AI, dashboards \& close-the-loop.
25. [ReviewTrackers](https://www.capterra.ca/software/140801/reviewtrackers) — 4.7/5 (172 reviews) — Leverage the voice of the customer to improve customer experiences.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.ca/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Links

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The platform provides comprehensive analytics for informed decision-making and integrates seamlessly with CRM systems, allowing agents to access customer data and switch communication channels without disrupting service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/67f5975a-eb78-4c96-bebb-fb1ca434b76a.png","url":"https://www.capterra.ca/software/154951/ringcentral-contact-center","@type":"ListItem"},{"name":"Kangaroo","position":8,"description":"Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. It's never been easier!\n\nKangaroo can integrate with all POS systems, and eCommerce and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2ae9d9f5-21b2-4aca-8c72-e1282f24ec9e.png","url":"https://www.capterra.ca/software/149363/kangaroo-rewards","@type":"ListItem"},{"name":"Influitive","position":9,"description":"Influitive is the market-leading advocacy, community, and engagement platform of choice for the world’s most customer-obsessed brands. 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Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically drive users to the features that benefit them the most. Improve customer engagement by curating the perfect first impression as well as a frustration-free experience at the start of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e5c39a4-597b-49b5-90a1-1fb73392ac96.png","url":"https://www.capterra.ca/software/151951/pendo-platform","@type":"ListItem"},{"name":"KnowledgeOwl","position":13,"description":"KnowledgeOwl is a powerful knowledge management platform that transforms how CX teams handle support. 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Whether you're handling repetitive customer questions or empowering agents with instant answers, KnowledgeOwl creates your single source of truth that scales with your team's needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.ca/software/132902/knowledgeowl","@type":"ListItem"},{"name":"Solutionreach","position":14,"description":"For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online payments, and more, SR provides an all-in-one solution to connect with patients through customizable, personalized touchpoints.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af2ddc76-eca5-4844-9641-85dd9893e24f.png","url":"https://www.capterra.ca/software/160916/solutionreach","@type":"ListItem"},{"name":"JustCall","position":15,"description":"Elevate every customer interaction with JustCall’s modern communication platform. With advanced call management, virtual numbers, and SMS campaigns, your team can connect effortlessly across channels to deliver fast, personalized service.\n\nIntegrated with your CRM, JustCall gives you a unified view of every conversation, making it easier to respond effectively and build stronger relationships. AI-powered insights highlight performance trends and opportunities for improvement, while real-time coaching helps agents succeed in the moment.\n\nTrusted by 6,000+ businesses, JustCall makes it simple to improve satisfaction, boost loyalty, and grow efficiently. Take JustCall for a spin, start with a 14-day trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"Wati","position":16,"description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.ca/software/204314/wati","@type":"ListItem"},{"name":"NiceJob","position":17,"description":"NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend your business to all their friends via online reviews or referrals. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d11a7e9-3cd5-4cf9-897d-42b21153bfca.jpeg","url":"https://www.capterra.ca/software/142037/nicejob","@type":"ListItem"},{"name":"Drift","position":18,"description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.capterra.ca/software/150371/drift","@type":"ListItem"},{"name":"Kommo","position":19,"description":"Chat is becoming the most prefered way that customers choose to interact with businesses, and that's why we built Kommo to connect with customers on their terms. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c5c666c-8d48-4e9d-ac31-e43229769881.png","url":"https://www.capterra.ca/software/120048/amocrm","@type":"ListItem"},{"name":"TapMango","position":20,"description":"Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, increase revenue with mobile ordering and seamlessly integrate into your POS system. Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/793a03b1-a068-45f8-bf9c-ef579762a940.jpeg","url":"https://www.capterra.ca/software/148733/tapmango","@type":"ListItem"},{"name":"Reputation","position":21,"description":"Reputation is an online reputation management solution designed to monitor, manage, and enhance brand reputation across digital channels. It turns customer feedback into actionable insights for informed decision-making. By integrating data from review sites and social media, the platform offers real-time control and a comprehensive view of consumer sentiment.\n\nAdvanced analytics reveal trends and enrich feedback analysis with detailed data. Intuitive workflow tools enable centralized management of customer feedback, ensuring a consistent brand voice. Competitive intelligence features analyze competitors' ratings and reviews to uncover opportunities.\n\nWith seamless integrations and customizable dashboards, the platform centralizes data from multiple sources, streamlining the reputation management process. It connects various data points to create a complete picture of online presence, enhancing efficiency in the digital landscape.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/812810e2-0ed9-4ec0-8527-ff2d0f8365a7.jpeg","url":"https://www.capterra.ca/software/167624/reputation-com","@type":"ListItem"},{"name":"Vivantio","position":22,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"},{"name":"Kayako","position":23,"description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.ca/software/80775/kayako","@type":"ListItem"},{"name":"CustomerHero","position":24,"description":"CustomerHero is a Software with a Service platform for Customer Experience (CX) management. \nCollect, analyze, and act on customer feedback from multiple channels, including web, email, and in-store interactions. \n\n- AI-powered analytics categorize responses by sentiment and topic, helping businesses uncover key insights. \n- Real-time dashboards provide actionable data for teams at every level. \n- Close-the-loop functionality ensures customer concerns are addressed instantly. \n- With custom branding and whitelabeling, companies can deliver a seamless experience. \n\nTrusted by 200+ businesses, CustomerHero helps improve CX, increase loyalty, and drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6baed50c-6556-40d2-8750-2c7a4187024c.png","url":"https://www.capterra.ca/software/153472/startquestion","@type":"ListItem"},{"name":"ReviewTrackers","position":25,"description":"ReviewTrackers makes it easy for companies to stay in touch with ever-changing customer needs to ensure long-term brand success. By monitoring and extracting trends from reviews, brands have the ability to get a better read on their customer experiences, ensuring they are creating and optimizing experiences that drive loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d06df8c8-d8bf-4333-a4c3-8e0e46d0dc97.png","url":"https://www.capterra.ca/software/140801/reviewtrackers","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30671/customer-experience/software?page=3#itemlist","numberOfItems":25}
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