---
description: Page 2 - Compare the best Customer Experience Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 2 - Customer Experience Software - Prices & Reviews - Capterra Canada 2026
---

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# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (952 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
2. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
3. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
4. [Sogolytics](https://www.capterra.ca/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
5. [Birdeye](https://www.capterra.ca/software/152997/birdeye) — 4.7/5 (703 reviews) — Birdeye is the leading AI-powered reputation and social media management platform for local brands.
6. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
7. [Lime Connect](https://www.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
8. [Sprout Social](https://www.capterra.ca/software/121447/sprout-social) — 4.4/5 (606 reviews) — Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
9. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
10. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
11. [Survio](https://www.capterra.ca/software/150091/survio) — 4.5/5 (570 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
12. [Hotjar](https://www.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews) — Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
13. [Podium](https://www.capterra.ca/software/164285/podium) — 4.3/5 (522 reviews) — Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
14. [Thryv](https://www.capterra.ca/software/156926/thryv) — 4.2/5 (507 reviews) — Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.
15. [Twilio](https://www.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
16. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
17. [Zoho Survey](https://www.capterra.ca/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
18. [XM for Strategy & Research](https://www.capterra.ca/software/72396/strategy-and-research) — 4.7/5 (425 reviews) — Conduct smarter, faster research with the world's most sophisticated, easy-to-use platform.
19. [Yotpo](https://www.capterra.ca/software/144389/yotpo) — 4.5/5 (376 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
20. [Swell](https://www.capterra.ca/software/172802/swell) — 4.6/5 (356 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
21. [Broadly](https://www.capterra.ca/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy.
22. [Alchemer](https://www.capterra.ca/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
23. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
24. [Nicereply](https://www.capterra.ca/software/152920/nicereply) — 4.7/5 (283 reviews) — Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES \& NPS surveys \& increase the volume of insights you receive
25. [Pointerpro](https://www.capterra.ca/software/127434/pointerpro) — 4.6/5 (271 reviews) — Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.ca/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)

## Links

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Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support you at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.ca/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Five9","position":16,"description":"Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. 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From deep foundational market studies to quick-turn concept testing, Qualtrics makes research simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b1899b-8bdb-4402-9e53-4af5fab86707.png","url":"https://www.capterra.ca/software/72396/strategy-and-research","@type":"ListItem"},{"name":"Yotpo","position":19,"description":"Yotpo is a user-generated content platform that helps online brands leverage customer reviews, ratings, and photos to build trust and boost sales. It enables businesses to collect and strategically use content throughout the buyer journey. The platform features an in-mail review form with high response rates and AI-optimized requests to gather quality feedback.\n\nYotpo allows brands to showcase social proof at key conversion points to increase on-site conversions. Its SEO capabilities improve search visibility, drive traffic, and enhance click-through rates. Seamlessly integrating with ecommerce platforms, Yotpo simplifies incorporation into marketing stacks. It offers tools to collect, manage, and respond to user-generated content from one interface, strengthening brand presence and customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f7db1ba-1747-42d6-866f-9010d7519a17.png","url":"https://www.capterra.ca/software/144389/yotpo","@type":"ListItem"},{"name":"Swell","position":20,"description":"Swell helps healthcare and dental providers modernize their patient experience and harness the testimonials of happy patients to fuel growth. It offers text message management for everything from personalized reminders to automated campaigns. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. Swell empowers you to use reviews to stand out online and grow your practice.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4294a40c-1b50-4d1f-be8d-296cae95fb68.png","url":"https://www.capterra.ca/software/172802/swell","@type":"ListItem"},{"name":"Broadly","position":21,"description":"Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Win over new leads and keep returning customers coming back. Broadly makes it easy for customers to find you, work with you, and rave about you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.capterra.ca/software/161326/broadly-reviews","@type":"ListItem"},{"name":"Alchemer","position":22,"description":"Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/536d7b1c-f614-4e51-a757-88cb5e4ff27f.png","url":"https://www.capterra.ca/software/72549/alchemer","@type":"ListItem"},{"name":"Front","position":23,"description":"Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"Nicereply","position":24,"description":"Nicereply CX = The effortless way to champion customer experience\nTeams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: \n- collect immediate feedback\n- use one-click CSAT, CES & NPS surveys \n- measure feedback per agent, team, country, or the entire company\n- customize surveys in terms of branding, questions, and scales\n- increase survey response rates by 200%\n- benefit from multiple survey distribution channels \n- choose from a variety of integrations & more","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/51f56d26-c891-4987-af44-2c5fd0a5087b.png","url":"https://www.capterra.ca/software/152920/nicereply","@type":"ListItem"},{"name":"Pointerpro","position":25,"description":"Pointerpro is a software platform to create online assessments that automatically generate personalized reports. \n\nDiscover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. \n\nWhether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. \n\nWe're ISO 27001:2022 certified! This certification underscores Pointerpro's dedication to meeting global benchmarks and instilling confidence and trust in the reliability and security of its services.\n\nBook your demo today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ca46cfe-20d4-48e2-a53c-ab660bfa83f7.png","url":"https://www.capterra.ca/software/127434/pointerpro","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30671/customer-experience/software?page=2#itemlist","numberOfItems":25}
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