Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Swell is helping businesses simplify the process of capturing customer feedback and online reviews. With a mobile-first approach, Swell enables real-time interaction with the consumer via the channels most people are familiar with like text and email. Learn more about Swell

CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 4,000 organizations around the world use Productboard to build excellent products. Learn more about Productboard

Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys Cloud CX platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Learn more about Genesys Cloud CX

AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy to collect customer feedback, measure NPS, respond to customers and motivate your teams make every customer experience awesome. Discover why thousands of people love using AskNicely. Learn more at asknicely.com. Learn more about AskNicely

Facelift Cloud The world-leading social media management tool with active users in over 50 countries worldwide. Facelift Cloud combines all components of social media management in one smart tool. The software helps you to manage your activities on all relevant channels centrally and efficiently. Suitable for all company sizes. Facelift Cloud enables brands, agencies, and public institutions to successfully achieve their business objectives. The tool is ISO 27001 certified. Learn more about Facelift Cloud

Centercode brings the voice of your customers into agile product development. With smart issue prioritization and automated feedback scoring, you can easily collect and organize critical feedback and expedite the most impactful customer experience issues to the top. Learn more about Centercode

Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback

UniFocus is a leader in workforce optimization, combining labor-management solutions and time and attendance systems with customer and employee engagement insights. UniFocus's tools leverage a deep well of industry expertise which make labor forecasting, budgeting, scheduling, and compliance a breeze. Our cloud-based tools allow our software to integrate with your existing systems and provide powerful business insights from any device at any time. Learn more about UniFocus

With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other CX survey platforms. Learn more about GetFeedback

The best software to provide a personalized experience to your Clients. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged

Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360

Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny

Quickly run customer experience studies and gather in depth feedback from your target persona(s) on any digital asset (sites, apps, prototypes, competitor assets, ads, or more) and any device! From unlimited users/admins to unlimited studies and participants per study with flexible pricing models, Userlytics is the only customer experience testing platform that truly scales with your needs! Create a free test in minutes today with the code ONEFREE and have the results in mere hours. Learn more about Userlytics

Trustmary helps you to 1. measure NPS and collect feedback, 2. convert feedback into authentic reviews and testimonials (including video), 3. show social proof on the website and measure how they improve your conversions. Fully automated. The primary value comes from a continuous flow of authentic and effective customer-generated content from the feedback stream and easy ways to show them on the website resulting higher conversion rates. Learn more about Trustmary

ProfitWell Retain reduces losses to subscription churn, by recovering at-risk customers with targeted messaging. Companies like MasterClass, LogRocket, and The Athletic use Retain for its industry-leading customer recovery rate, thanks to algorithms leveraging millions of subscription data points. Retain's pay-for-performance pricing guarantees it'll outperform your current setup - or it's free. Learn more about ProfitWell

Make navigating your software easy and enjoyable so that your customers always associate your product with a positive experience. With our interactive guides, customers can learn how to use your software step-by-step, at their own pace, while achieving their goals in real time. Automate and simplify your onboarding and increase self-sufficiency to drive conversion and in-product motivation. Learn more about Userlane

Pyze is the leading usage analytics and business process optimization platform to maximize user adoption, productivity, and business impact of applications. By providing deep usage Learn more about Pyze

Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also integrates directly with Zendesk, Intercom, and 400+ other platforms. Get access to dashboards with top insights based on your KPIs, or dive into the sentiments, topics, and opinions in your data. Create powerful charts, filter data, and share analytics to guide business decisions. Learn more about Keatext

Thematic is a Customer Feedback Analysis platform for analysts at medium and large companies. We help data-driven teams improve the customer experience of their products and services. We use award-winning AI algorithms to analyze feedback collected through NPS & CSAT surveys, reviews and contact center. You can easily turns feedback into clear, actionable insights and share them with the whole company. Thematic integrates with Qualtrics, Delighted, AskNicely, and more. Learn more about Thematic

EnjoyHQ is Your Teams Collective Brain. Centralize feedback, interviews, testing sessions, research notes and more in one place to build a single source of truth for your research organization. Organize your research in collaborative projects to streamline your analysis and discover insights faster. Uncover patterns and build connections between learnings to have a constantly up-to-date understanding of your customers. Share insights throughout your organization to scale learning. Learn more about EnjoyHQ

Qualaroo is a cloud-based CX optimization software for mapping customers¿ journeys across various touchpoints to discover their motivations and fears. You can target visitors at precisely the right time with focused surveys to understand their pain-points & issues. Use pre-built templates, question branching, and advanced audience targeting to design relationship and transactional surveys for measuring customer experience. Study the feedback with the AI-powered data analysis engine to improve CX Learn more about Qualaroo

Top agile Digital Adoption Platform for SAP or Any web-based enterprise application like Salesforce, SuccessFactors, Ariba, Dynamics & more. OnScreen real-time Walkthroughs provide business users in enterprise organizations with the confidence to complete any task regardless of system or process complexity. Fortune 500 companies use OnScreen to Improve Onboarding and Training effectiveness. OnScreen makes it so simple for authors to create and manage content in minutes. Learn more about OnScreen

CallFinder Acuity is our full solution suite including conversational insights, automated scorecards, call transcriptions, sentiment and emotion analysis, and customizable data reports. Monitor customer interactions on every call, by agent, and team. Evaluate contact center performance at every level to ensure you're delivering the optimal customer experience 100% of the time. Learn more about CallFinder

What if your product analytics tool actually knew your business, not just your data? Track the right data and actually get valuable insights! InnerTrends is the only product analytics + data science tool that maps your unique software business to your data to provide built-in reporting. No need to be a data scientist! All the reports are in plain English, offering you actionable insights so that you can optimize your entire SaaS customer journey! Learn more about InnerTrends

Intouch Insight's powerful customer experience software helps brands drive business improvements through better experiences. Collect feedback and seamlessly combine it with data from any source such as CRM, POS, and financials to connect CX to overall business performance. The platform includes unlimited role-based and journey map dashboards, automated case management tools, and Action Campaign technology to help businesses make proactive improvements to CX. Learn more about LiaCX

Designed for Media, Publishing and Ecommerce companies, Maropost is a premium marketing automation platform that allows you to acquire, engage and convert prospects and customers across multiple marketing channels (e.g., Emails, SMS). We ensure the best deliverability rates in the market (98%) with a dedicated team to take care of your email marketing needs. Learn more about Maropost

The Remesh platform allows you to have a live conversation with your customers at scale, using AI to analyze and organize your audiences responses in real-time. Gain fast, frequent, and efficient insights and make decisions with confidence. Qualitative Insights. Quantitative Scale. Learn more about Remesh

Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that they get in-store. Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience. Learn more about Heyday

SmartKarrot is a Customer Experience Platform that helps organizations to create and manage digital touchpoints. From product onboarding, feature adoption, feedback cycles, multichannel communication - SmartKarrot provides an integrated approach to provide a consistent experience for your users and customers. Learn more about SmartKarrot

The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Usage Intelligence

Checkbox is a professional survey tool for individuals, teams, and enterprises and is available as a hosted subscription or on-premises (installable) software. Create beautifully branded surveys, deliver and track invitations, and analyze results from any standard PC or mobile browser. Customize Checkbox further with advanced developer features, API access, and optional source code. Trusted by leading companies, government organizations, and academic institutions since 2002. Learn more about Checkbox Survey

Turn your online reviews into a powerful marketing channel and improve your customer experience. Our review management solution allows monitoring online reviews, analyzing them and getting valuable customer insights with the most advanced sentiment analysis. Respond to reviews directly from the app or outsource it to a team of professional writers. Developed for restaurants, hotels, and campsites. Tailored solutions for small businesses and chains. Learn more about re:spondelligent

Chat - Customers can exchange messages, files, and rate customer service. Web-Call - Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Omni-Channel Inbox - Combines communications from different messenger platforms into a single dashboard. Callback - Simply enter your phone number and preferred call time, customer service will call you. Co-browse - Allows agents and customers to collaboratively 'browse' a website. Learn more about LiveCaller

Your website's search is critical to successful visitor journeys. Searchers are at least 43% more likely to buy and 87% more likely to convert. SearchBox's unique data and easy to install automations allows your search customer experience to deliver value for your prospects and your business. SearchBox works with your search engine or you can use ours. You can be up and running in days and see value in the first few weeks. Most customers see an immediate 10% improvement in searcher success. Learn more about SearchBox

Ecrion is a modular, highly scalable platform for Document Automation, Customer Communications, Customer Experience and Digital Experience. Available either on-premises or in the cloud, you deploy only the services you want. Developed from the ground-up as a single, integrated solution, and with packaged integrations to major CRM's, ERP's and Core Systems, Engage is quick and easy to implement. Learn more about EngageCX

Your B2B website visitors have a problem and need your solution. You haven't seen these folks before, there's no personal data to fuel traditional tech, and you need to engage them with a compelling customer experience. No worries, SoloSegment's GuideBox has got you covered. SoloSegment's GuideBox gathers data from your site search, from your content itself, and from the behavior patterns of visitors on your site. GuideBox's automation technology guides visitors to the content that converts. Learn more about GuideBox

An intelligent token system to save time, eliminate waiting lines and encourage social distancing. The digital queue management system allows customers to get in line from wherever they are, while helping businesses manage customer flow. Learn more about SlashQ

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups, and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. Learn more about CXInfinity

Pobuca offers an AI-based solution that brings CX to the new omnichannel era. Customer Voice will help you identify your customers and make the right segmentation based on demographics & shopping behavioral criteria. Collect and process feedback in some minutes and turn it into valuable insights. Offer a personalized CX, grow returning customers, optimize marketing campaigns, cut processes costs, and improve employee proactiveness with just one tool! Learn more about Customer Voice

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

With over 200,000 paid accounts and millions of users, Hootsuite powers social media for organizations around the world, from the smallest businesses to the largest enterprises. Build your brand, strengthen connections with customers, and drive results business leaders care about by integrating social across your whole organization. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.

SoGoSurvey's feedback management platform seamlessly automates data collection and analysis for organizations of all sizes. From designing and distributing a questionnaire to analysis and closing the loop, the platform does everything with ease and at a level of sophistication that is rare in the industry. SoGoSurvey is differentiated by its best-in-class, 24/7 customer support, deep analytics, industry-leading data security, and its ability to scale with organizations' growing needs.

Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.

Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack.

White-label review management for marketers, agencies, SEO specialists and enterprises. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 100+ review sites so you always know whats being said about your company. Turn your best reviews into SEO-friendly web and social content. Social proof for your business.

Influitives allows you to build a community and invite advocates-customers, partners and employees-to complete activities: referrals, product reviews, social media posts, and more. As they complete these activities, which can be targeted to groups or individuals, they automatically earn points, badges, and levels to redeem perks and privileges. Easily report on all activities completed, and integrate with your CRM and more to incorporate advocacy into every step of the customer journey.