649 results
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Provide your customer with a branded OneStop Client Portal. Drive and manage the continuous connections that are critical for business. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and internal users and deliver a continuous connected experience as a standalone web and mobile app, or as a fluid extension of your existing website, web or mobile app. Learn more about Moxtra
Moxtra powers OneStop portals, a private communication hub with an all-in-one suite of collaborative services to ensure your customer has the best experience with your brand. Manage external and...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Make every customer experience awesome. Learn more about AskNicely
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it easy to collect customer feedback, measure NPS, respond to customers and motivate your teams make every customer experience awesome. Discover why thousands of people love using AskNicely. Learn more at asknicely.com. Learn more about AskNicely
AskNicely is the world's #1 Rated Experience Management Platform with 750+ 5 Star Reviews. With a mobile app for your teams, TV dashboards, and over 40 pre-built integrations, AskNicely makes it...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other CX survey platforms. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Alida helps brands act on their customers' direct and indirect feedback to improve CX, increase revenue, and accelerate innovation. Learn more about Alida CXM & Insights Suite
Alida created the world's first CXM & Insights Platform to help the world's best brands transform their customer experience. Alida uses both direct and indirect sources of customer feedback to help brands understand and act on their customers’ truth to improve customer experience, increase revenue, and accelerate innovation. Alida provides complete visibility into CX metrics to inform decisions in one integrated platform. Learn more about Alida CXM & Insights Suite
Alida created the world's first CXM & Insights Platform to help the world's best brands transform their customer experience. Alida uses both direct and indirect sources of customer feedback to help...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
ChurnZero's Customer Success platform helps businesses fight churn via data integrations, health scores, automation, NPS and much more! Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero helps businesses understand how their customers use their product, assesses their health and their likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content, Learn more about ChurnZero
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started! Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Manage all of your enterprise’s digital customer experiences in one place with Sprinklr—the world’s only Unified-CXM platform. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer experience solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market, advertise, research, care, and engage customers from a single unified platform—ensuring more positive and consistent brand interactions. Leave point solution chaos behind with Spinklr, the world’s first and only Unified-CXM platform. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer experience solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox. Learn more about Podium
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want. Learn more about Podium
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Delighted is the easiest and fastest way to gather and act on customer, employee, partner and vendor experience insights. Learn more about Delighted
Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary. Sign up for a free trial to see how easy it is. Learn more about Delighted
Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Reputation provides a 360-degree view of online reputation to effectively manage reviews, business listings, social, & customer surveys Learn more about Reputation
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Learn more about Reputation
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your organization. Our cloud-based platform captures the broadest and deepest spectrum of solicited and unsolicited feedback data and serves up intelligent insights to help guide employees' daily decision-making. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Zendesk Support is the leading help desk software built for better customer experiences. Learn more about Zendesk
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers an industry-leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Cloud-based messaging for SMBs and enterprise companies. Zingle helps businesses communicate authentically for better experience. Learn more about Zingle
Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond well, in the moment. Combined with segments, templates and automation, Zingle will allow you to manage conversations and feedback without missing a beat and find opportunities for service recovery, ahead of negative reviews. Keep the conversation open to create a better experience. Learn more about Zingle
Create loyalty with personalized communication at scale. With Zingle, both enterprise marketers and corner shops have a cloud-based communication platform to stay connected, provide value and respond...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
For MSP Industry: Employee recognition, badges, prize store, performance measurement, social networking and gamification functionality. Learn more about Crewhu
For MSP Industry - Crewhu is an employee recognition and gamification platform for Managed Service Providers. Crewhu lets you focus on the metrics that matter. Fully integrated with ConnectWise, AutoTask, Kaseya, Teams, Slack...Collect Customer Feedback with CSAT, NPS & Custom Surveys. Recognize and Reward Employees with peer badges, prizes and awards. Create Goal Based Contests that you control and create. Generate results (reduced turnover, enhance company culture, improve bottom line). Learn more about Crewhu
For MSP Industry - Crewhu is an employee recognition and gamification platform for Managed Service Providers. Crewhu lets you focus on the metrics that matter. Fully integrated with ConnectWise,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Kangaroo Loyalty and Rewards gives your business all the tools to attract, keep, connect and grow your business. Learn more about Kangaroo
Maximize your sales and customer engagement with Kangaroo. Kangaroo's robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. POS Integrations: Lightspeed Retail/e-commerce, Lightspeed Restaurant, Shopify, Magento, Vend. Learn more about Kangaroo
Maximize your sales and customer engagement with Kangaroo. Kangaroo's robust loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Built for large companies, Key Survey is a flexible, scalable, and integrated platfom for tracking and improving customer satisfaction. Learn more about Key Survey
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about Key Survey
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Retently helps you track business CX metrics: NPS, CSAT & CES. Collect, manage and act on the received customer feedback. Learn more about Retently
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters. Learn more about Retently
Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters.

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Enterprise scale hyper personalization on your fingertip. Embrace the journey towards a smarter engagement with your customers. Learn more about GreyFOX
GreyFox provides you with the most advanced hyper personalization technologies, on your finger tips for small to medium businesses. Merchants can create multitude of offers and campaign workflows. Our AI technology take care of personalizing the offers and sending it to the right customers at the right time. GeryFox customer feedback, survey & text analytics module let you reach out to your customers and understand their pain points. We provide you with a B2C engagement operating system. Learn more about GreyFOX
GreyFox provides you with the most advanced hyper personalization technologies, on your finger tips for small to medium businesses. Merchants can create multitude of offers and campaign workflows....

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. Learn more about Birdeye
Birdeye is an all-in-one Customer Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools. Learn more about Birdeye
Birdeye is an all-in-one Customer Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
FullStory helps businesses understand, measure, and improve their customer experience across sites and apps. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. Learn more about FullStory
FullStory's digital experience platform empowers businesses to continuously improve the customer experience across sites and apps. At the core of FullStory's platform is a powerful analytics engine...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
StoryTap is a story-led video automation platform that lets brands easily produce and share authentic video from real people. Learn more about StoryTap
StoryTap is a story-led video automation platform that lets brands easily produce and share authentic video from real people. Our patented technology lets brands create and share product reviews from customers, Q&A clips from staff, testimonials and more. The end result? Stronger consumer relationships and measurable bottom-line results. Learn more about StoryTap
StoryTap is a story-led video automation platform that lets brands easily produce and share authentic video from real people. Our patented technology lets brands create and share product reviews from...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
A dynamic promo solution that offers individualized promos based on shoppers' motivations. It helps to protect margins & profitability. Learn more about Intent-Based Promotions
Intent-Based Promotions by Namogoo is a dynamic promo machine that understands shoppers' behavior, motivations, price sensitivity, what'll trigger them to purchase at the lowest cost, and when to offer an incentive (if any). We help over 250 global retailers to keep profitability high, save margins and increase ROI while lowering promo spend and most importantly - protecting the brand's value (by not offering incentives to shoppers who don't need them or don't have intent to purchase anyhow). Learn more about Intent-Based Promotions
Intent-Based Promotions by Namogoo is a dynamic promo machine that understands shoppers' behavior, motivations, price sensitivity, what'll trigger them to purchase at the lowest cost, and when to...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Collaborative experience measurement platform for survey design, data collection, feedback management, advanced analysis & reporting. Learn more about Snap Survey Software
Create engaging customer experiences. Snap Surveys offers a collaborative experience measurement platform of desktop and online survey software for survey design, data collection, feedback management, and analysis & reporting. Design your customer surveys in any mode of research - online, mobile, offline, and scannable paper surveys - in any language. The platform is used across all industries: healthcare, education, market research, human resources, travel, finance, government & more. Learn more about Snap Survey Software
Create engaging customer experiences. Snap Surveys offers a collaborative experience measurement platform of desktop and online survey software for survey design, data collection, feedback...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions. Learn more about SightMill
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style. Used by companies around the world, it's easy to get setup and we can help at any stage. Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks. Learn more about SightMill
Great value Net Promoter Score (NPS) customer experience software helping you collect, analyze and act on customer feedback. Send NPS surveys by email or SMS, add surveys to your website, or gather...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
livepro is the top rated CX Knowledge Management Solution that serves agents ANSWERS, not documents in any channel that is required. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly without the need to search for documents. Utilising powerful features like smart search and easy to follow process guidance you can expect to improve cx scores, cut training times, reduce AHT and boost staff engagement as agents become knowledge experts across multiple departments when needed. Learn more about livepro
livepro is a cutting-edge cloud based Knowledge Management solution purpose built for Customer Experience. Perfect for contact centers, we focus on delivering accurate answers to agents quickly...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Help customers help themselves! Deliver smarter in-app support to your customers using the embeddable elevio assistant + more. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user behavior for next-level optimization. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and reduce drop-offs, complaints and support loads. Sign up for our free 14-day trial today. Learn more about elevio
elevio makes your product easier to learn. Empower your customers with contextual help, visual prompts and in-app access to support, surveys and forms. Integrate your support stack and capture user...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Create and manage an effective customer experience and loyalty program Learn more about TapMango
Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews, increase revenue with mobile ordering and seamlessly integrate into your POS system. Our team onboards every customer, creates branded marketing templates and sets up the system, so you can focus on your business while generating new and engaging old customers. Learn more about TapMango
Improve customer experience, loyalty and retention for your business. With TapMango you can create your own rewards program, get new customers with our referral system, generate positive reviews,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent they using that feature? Eliminate the guesswork: always-on visitor recordings and heatmaps show real user behavior, while automatic event tracking and conversion funnels reveal trends in behavior. Not just numbers and graphs, Smartlook tells you why users behave the way they do. Learn more about Smartlook
Smartlook is a qualitative analytics solution for web and mobile helping over 300,000 businesses of all sizes and industries answer the whys behind users actions. Why do users churn, or why arent...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Alchemer is the only customer-experience and VoC solution that helps small and mid-sized companies become truly customer-centric. Learn more about Alchemer
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Hyper-personalized and actioned around the customer - from finding them to keeping them. Learn more about Alchemer
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
A great online experience of your customers can become your best advertising. Try the Newired in-app intelligent layer. Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use, you will lose conversions. Your customers will move elsewhere. With Newired, you can quickly improve the usability of your existing digital resources and even of your own software and excel your customer¿s expectations. You¿ll guide them through everything they need! Learn more about Newired
It¿s proven: if customers have trouble using your e-commerce platform or a poor overall experience on your website - or even, if you produce software solutions which are not very intuitive to use,...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Create personalized customer experiences for insurance, banking and financial services customers with EasySend's no-code platform. Learn more about EasySend
Create personalized customer experiences for insurance, banking and financial services customers with EasySend's no-code platform. Switch PDFs and paper-forms for digital journeys which are personalized to each customer. Customers can securely sign on any device with our eSignature. Assist customers remotely with co-browsing. Drive up completion rates by an average of 65%. Learn more about EasySend
Create personalized customer experiences for insurance, banking and financial services customers with EasySend's no-code platform. Switch PDFs and paper-forms for digital journeys which are...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Front is the leading customer communication hub that allows companies to offer stellar customer experiences at scale. Learn more about Front
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Front makes it easy for teams to collaborate to proactively engage with customers and deliver personalized responses, so your customers always feel like the most important one. Learn more about Front
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Turn surveys into conversations with our chat-like surveys. Engage better with your customers & employees. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience. Learn more about SurveySparrow
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
unitQ Monitor helps companies uncover potential issues and possible bugs with your product experience, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer feedback channel and any language. unitQ Monitor scans and analyzes popular customer channels including App Store reviews, Zendesk tickets, and social media in over 100 languages to uncover potential issues and possible bugs with your product, in real-time. Learn more about unitQ Monitor
unitQ helps QA, Engineering, Product, and Support teams stay on top of product quality and customer experience by identifying actionable quality issues reported in customer feedback - in any customer...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Optimize customer experience with a micro survey platform for SaaS Learn more about Refiner
Optimize the customer experience of your SaaS with Refiner - a micro survey platform built for modern SaaS companies. Ask your users any question while they are using your product with our highly configurable in-app survey widgets. Track customer success metrics like NPS, CSAT, or CES surveys on multiple channels. Then, use those insights to increase conversions and better retain your customers. Learn more about Refiner
Optimize the customer experience of your SaaS with Refiner - a micro survey platform built for modern SaaS companies. Ask your users any question while they are using your product with our highly...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Easy-to-use | Award Winning | Survey platform with plenty of powerful features. Works on all devices. Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and professional looking surveys that work on all devices. | Join more than 3 million satisfied customers from 190 countries around the world. | 16 languages | 19 question types | 100 survey templates | GDPR compliant | 2048-bit SSL security Learn more about Survio
Looking for easy-to-use survey tool with plenty of powerful features? Survio is an online do-it-yourself platform that helps you build surveys, collect, analyze and share data. | Modern design and...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
----> The easiest way to use exceptional customer experiences to create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to use an exceptional customer experience to create advocates by getting them to recommend you to all their...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Professional online survey software. Surveys, questionnaires, forms and tests for Customer Experience, Market Research, HR and more! Learn more about SurveyLab
SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API. Learn more about SurveyLab
SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software
Get understanding of your customer experience and the impacts of change by relating their journey to your internal business framework. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your business architecture.The iGrafx Business Transformation Platform provides the ability to break down silos and see clearly the relationships between that customer experience and your internal strategies, capabilities, processes, people and systems allowing you to clearly understand the impact of change. Learn more about iGrafx
Understanding your customer experience requires much more than simply capturing their journey on a diagram. To truly understand their experience, you need to link that journey to the rest of your...

Features

  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Sentiment Analysis
  • Survey/Poll Management
  • Predictive Analytics Software