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Customer Experience Software
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback. This software includes a variety of applications for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software. Read more Read less
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Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
Learn more about SurveyMonkey Enterprise
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Customer experience management tool that helps business personalization through daily support and analysis.
Learn more about InMoment
InMoment is the world's most recommended customer experience (CX) platform.
InMoment helps our clients improve experiences at the intersection of value—where customer, employee, and business needs come together.
At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of insightful, actionable data, technology, and human expertise.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.
Learn more about Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
Learn more about Genesys Cloud CX
Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys Cloud CX platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator.
Learn more about Genesys Cloud CX
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Learn more about Zoho CRM
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
FullStory helps businesses understand, measure, and perfect their digital experience across sites and apps.
Learn more about FullStory
FullStory is a trusted Digital Experience Intelligence (DXI) platform that combines rich product analytics, robust session detail, and collaboration tools to deliver real-time insights that uncover opportunities on web and mobile experiences. FullStory’s best-in-class DXI platform helps brands understand their users’ digital experiences to eliminate friction and capitalize on what’s successful.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Learn more about Customer Frontlines
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Local product
Keatext is a text analytics solution that delivers AI-based recommendations and reports leveraging GPT to improve customer experience.
Learn more about Keatext
Keatext gives customer-centric businesses a head start by analyzing feedback and generating AI-based recommendations on what to address first in their customer experience.
Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.
Review issues with the most impact that are brought to your attention by AI-based recommendations.
Get a ready-to-share report that leverages GPT’s language generation to deliver Keatext’s recommendations.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface.
Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience.
It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.
Learn more about Zoho CRM Plus
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Boost your customer empathy and qualitative research efficiency with EthOS.
Learn more about EthOS
EthOS is a Human Insights Platform that’s revolutionizing the way companies understand customers and their experiences.
We empower CX, UX, MR, and Consumer Insights teams with advanced tools to capture omnichannel touchpoints, providing real-time insights into ever-changing needs, attitudes, and behaviors.
Immerse yourself in the lives of your customers through in-the-moment videos, pictures, and screen recordings, then leverage our generative AI to unearth rich real-world insights.
Learn more about EthOS
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Call Journey deepens and enriches customer and employee insights.
Learn more about Call Journey
Call Journey's advanced interaction intelligence and analytics technology utilizes AI software to gather data from customer interactions, providing insights into customer and agent behaviors. This enables personalized customer experiences, improved employee performance, data-driven decision-making, increased efficiency, and accelerated business growth.
Contact Call Journey for a free analysis. We'll get you up and running in no time.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Learn more about Birdeye
Birdeye is an all-in-one customer experience platform. Over 100,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Local product
Intouch Insight CX Platform
4.6
(11)
Local product
Local product
The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations.
Learn more about Intouch Insight CX Platform
The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution.
The platform’s reporting capabilities are designed to help multi-location businesses measure the impact of operational programs against key CX metrics, like satisfaction, service times or accuracy, so they can act quickly to address issues and build on successes across locations.
Learn more about Intouch Insight CX Platform
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience
Learn more about Uberall CoreX
Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall and MomentFeed have joined forces to create the ultimate online-to-offline solution that helps you improve your online presence, so you are the first choice for potential customers. Convert search into sales, effortlessly.
Learn more about Uberall CoreX
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Engage more customers the personal way with interactive videos.
Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk.
Learn more about VideoAsk
Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
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- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use.
Learn more about Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior.
ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status).
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Pointerpro is a software platform that allows you to create online assessments that automatically generate personalized reports.
Learn more about Pointerpro
Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. Book your demo today!
Learn more about Pointerpro
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Connect with key customers in 28 seconds with call and meeting automation. Offer seamless contact and increase customer satisfaction.
Learn more about CallPage
Users are sick of tedious chat conversations. Offer them the most convenient way to connect and receive practical help from your support team.
CallPage pop-up enables VIP customers to order an instant phone callback or schedule a meeting with your support team in seconds. Top CallPage features for customer experience:
- automated callbacks in 28 seconds
- schedule calls
- call routing and department management
- leave a message
call recording
meeting scheduling tool
Learn more about CallPage
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month!
Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Ignition is an all-in-one platform to automate and optimize proposals, client agreements, billing and payment collection.
Learn more about Ignition
Ignition is an all-in-one platform for professional services that empowers businesses to get paid faster, and run smarter.
Automate and optimize your proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.
With Ignition, accounting and professional services businesses get paid faster for all of their work, are more efficient and become more profitable.
Learn more about Ignition
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Professional CX Survey tool. Easily collect customer voice I Use ready survey templates I Measure Net Promoter Score and CX metrics I C
Learn more about Startquestion
One of our biggest advantages compared to big brands is affordable prices and a world-class customer success team.
Gather, analyze, and report customer feedback with a few clicks. Build Customer Experience based on facts, not wonders. Startquestion is giving you free customer survey templates, advanced analyzing tools, and technical support.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
Learn more about Jotform
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Local product
Hootsuite
4.4
(3,616)
Local product
Local product
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox.
Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
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- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.
Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.
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- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Typeform makes forms fun for your customers, so you get better data.
Who thought completing a form or survey could be... enjoyable? Typeform's beautiful interface (fully customizable to your brand) makes it feel like a friendly conversation by asking one question at a time. A better customer experience means better data for you. Typeforms are easy to make and with over 120 integrations, you can send data automatically wherever you need it.
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- Reporting/Analytics
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- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Bitrix24 is #1 free customer experience and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.
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- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
Learn more about Sogolytics
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- Reporting/Analytics
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- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Offer your customers the best customer service experience through the channels of website chat and mobile messaging.
With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer care solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout supports Facebook, Twitter, Instagram, LinkedIn and Google+ & integrates with Bitly, Google Analytics, Zendesk, Feedly & UserVoice. | Try Sprout Free For 30 Days.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Easy-to-use | Award Winning | Survey platform packed with powerful features. Works on all devices.
Survio is an online survey platform packed with powerful features to help you measure and improve customer experience. Cooperate with your colleagues through workspaces, set roles and permissions. Get your large team onboarded safely with SSO. Automate your workflows with access to our API and integrate your data to hundreds of popular apps through Zapier. Use built-in BI dashboards and have them sent regularly to your inbox. Survio is ISO 27001 certified and follows strict GDPR standards.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
Great customer experience requires daily focus. Use Hotjar Observe to see how people interact with your website and identify pain points or blockers in the customer journey. Hotjar Ask lets you hear directly from your users through Feedback and Surveys, bringing the voice of the customer to your decision-making. With Hotjar Engage you'll automate the entire user research process—quickly recruit the right users and get interviews scheduled with minimum fuss.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Thryv is an all-in-one small business management software that helps you stay organised and get more out of your business.
Thryv is an all-in-one small business management software that helps you streamline your business so you can get back to the things you love. Small business owners communicate better, solve more business challenges and get more organised with Thryv.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Podium makes it easy for your business to deliver an optimal customer experience by bringing all your channels into a single inbox.
Customers today have so many ways to reach your business and each expects the best customer experience possible. Podium brings them all into one inbox¿text messages, social media, website leads, and even email, all organized and simplified in an intuitive way to allow you to deliver the best experience. No more jumping back and forth between seven different accounts and lead sources; manage every customer communication simply and quickly, with the personal interactions that your customers want.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Five9 brings the power of Practical AI to the contact center to create smart, personalized omnichannel CX over the phone, web, chat, email, mobile and social. Predict the reason for the inquiry with customer intend data. Use intelligent routing to get your customers to the right agent. Provide intuitive self-service options to your customers. Automatically sync interactions to your CRM. Monitor, coach and report on performance in real-time. See why 2000+ customers trust Five9.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Tidio is a customer experience platform that enables you to provide superb customer support and generate sales with live chat & bots.
Tidio is a powerful, all-in-one customer experience platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support you at scale.
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Features
- Reporting/Analytics
- Dashboard Software
- Customer Segmentation
- Negative Feedback Management
- Survey/Poll Management
- Customizable Fields
- Engagement Tracking
- Real Time Notifications
- Data Visualization Software
- Customizable Templates
