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Customer Experience Software
Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.
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Claimlane simplifies returns and warranty claims with automation, boosting efficiency and customer satisfaction across all channels.
Learn more about Claimlane
Claimlane simplifies returns and warranty claims, transforming post-delivery processes for retailers and suppliers. Our platform centralises the management of faulty products, warranty claims, and repairs, streamlining operations and improving customer satisfaction. Customisable workflows allow businesses to tailor return outcomes across all sales channels and markets, reducing manual tasks and increasing efficiency. Claimlane connects retailers, manufacturers, and logistics partners on a single platform, ensuring seamless communication throughout the supply chain. With features like automated return approvals, tracking, and reporting, businesses can resolve claims faster while offering customers a hassle-free experience. Whether you're looking to improve your customer service or optimise your operational workflows, Claimlane provides a scalable solution to meet your needs.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Call Journey automates customer intelligence storytelling.
Learn more about Call Journey
Advanced, continuous customer intelligence derived directly from customer interactions.
Our software automatically transcribes your customer interactions and analyzes them to pinpoint the root cause of:
• Why customers are calling
• Why they’re dissatisfied
• Where the effort is
• Why they’re calling back
We automate the analytical heavy-lifting so that our customers can make smarter, faster, higher-impact decisions about what to solve, what to digitize, and how to improve customer service.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Customer experience management tool that helps business personalization through daily support and analysis.
Learn more about InMoment
InMoment is the world's most recommended customer experience (CX) platform.
InMoment helps our clients improve experiences at the intersection of value—where customer, employee, and business needs come together.
At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of insightful, actionable data, technology, and human expertise.
Learn more about InMoment
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.
Learn more about Zoho CRM
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Local product
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone.
Learn more about Ada
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx/.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Fullstory surfaces the sentiment between clicks so enterprises can create better products and experiences that win lifelong loyalty.
Learn more about Fullstory
Fullstory’s behavioral data platform uncovers the unspoken truth about digital consumer activity, enabling data teams to drive revenue through real-time personalization and forecasting. Using automatically captured, indexed, and semantically structured first-party data, Fullstory surfaces the sentiment buried between clicks direct to your data ecosystem or through our product analytics—including session replay—to help enterprises create better experiences that win loyal customers for life.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface.
Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience.
It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform.
Learn more about Zoho CRM Plus
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshdesk Omni
Step into the future of customer service with Freshdesk Omni, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Learn more about Birdeye
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
A system to design and manage loyalty programs for increased customer retention and a boost in new clients.
Learn more about Comarch Loyalty Marketing Platform
Comarch Loyalty Marketing Platform is an end-to-end, AI-powered solution that today’s companies can use to increase customer lifetime value, drive brand awareness, and boost profits. It allows users to deliver personalized CXs across multiple touchpoints, as well as to build, run, and manage immersive B2B, B2C, and B2E loyalty programs and marketing campaigns that go in line with their customers’ needs and expectations.
Learn more about Comarch Loyalty Marketing Platform
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Effortlessly gather continuous customer insights to enhance experience, improve products, and boost advocacy.
Learn more about Survicate
Survicate is an effortless survey software for enhancing customer experience.
• Customize surveys for email, website, in-product, or apps
• Connect native integrations
• Team collaboration
• Gather insights throughout the user journey
• Automate feedback, track metrics
• Act on feedback to reduce churn, improve products, and strategize marketing
• Enhance customer experience by understanding and addressing customer needs
Learn more about Survicate
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
Learn more about VoiceAnalytics
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Learn more about Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience
Learn more about Uberall
Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall and MomentFeed have joined forces to create the ultimate online-to-offline solution that helps you improve your online presence, so you are the first choice for potential customers. Convert search into sales, effortlessly.
Learn more about Uberall
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Reclaim time, profitability and cash flow with Ignition by automating proposals, billing, payment collection and workflows.
Learn more about Ignition
Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.
Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.
With a vision to transform how professional services and their clients do business together, Ignition empowers 7,000+ businesses to reach their full revenue potential.
To date, Ignition customers have engaged over 1.5 million clients and generated US $6.6b in revenue via the platform.
Ignition’s 180–strong global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.
Learn more about Ignition
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Local product
Intouch Insight CX Platform
4.3
(12)
Local product
Local product
The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations.
Learn more about Intouch Insight CX Platform
The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution.
The platform’s reporting capabilities are designed to help multi-location businesses measure the impact of operational programs against key CX metrics, like satisfaction, service times or accuracy, so they can act quickly to address issues and build on successes across locations.
Learn more about Intouch Insight CX Platform
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Professional CX Survey tool. Easily collect customer voice I Use ready survey templates I Measure Net Promoter Score and CX metrics I C
Learn more about Startquestion
One of our biggest advantages compared to big brands is affordable prices and a world-class customer success team.
Gather, analyze, and report customer feedback with a few clicks. Build Customer Experience based on facts, not wonders. Startquestion is giving you free customer survey templates, advanced analyzing tools, and technical support.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Learn more about SurveyMonkey
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution.
Learn more about Zendesk Suite
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Local product
Hootsuite
4.4
(3,773)
Local product
Local product
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
Learn more about Freshdesk
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required.
Learn more about Jotform
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox.
Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide.
Learn more about LiveAgent
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Features
- Customer Segmentation
- Customizable Fields
- Engagement Tracking
- Survey/Poll Management
- Real-Time Notifications
- Data Visualization Software
- Customizable Templates
- Dashboard Software
- Reporting/Analytics
- Negative Feedback Management
