---
description: Compare the best Customer Experience Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Experience Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](https://www.capterra.ca/directory/30671/customer-experience/software)

# Customer Experience Software

Canonical: https://www.capterra.ca/directory/30671/customer-experience/software

Page: 1 / 33\
Next: [Next page](https://www.capterra.ca/directory/30671/customer-experience/software?page=2)

> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

-----

## Products

1. [Zoho CRM](https://www.capterra.ca/software/155928/zoho-crm) — 4.3/5 (7002 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
2. [Adobe Real-Time CDP](https://www.capterra.ca/software/1028783/adobe-real-time-cdp) — 4.2/5 (5 reviews) — Enable marketers to collect, normalize, and govern data and unify it into real-time profiles that can be activated across any channel.
3. [livepro](https://www.capterra.ca/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
4. [Marvin](https://www.capterra.ca/software/1032196/marvin) — 4.8/5 (13 reviews) — Marvin is the AI-native customer insights platform that turns scattered customer knowledge into shared understanding the whole company.
5. [ChurnZero](https://www.capterra.ca/software/157980/churnzero) — 4.7/5 (130 reviews) — ChurnZero is the platform and partner for customer growth.
6. [Listen360](https://www.capterra.ca/software/151950/listen360) — 4.8/5 (57 reviews) — Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention.
7. [Intouch Insight CX Platform](https://www.capterra.ca/software/160959/intouch-insight) — 4.3/5 (12 reviews) — The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations.
8. [SurveyLegend](https://www.capterra.ca/software/156752/surveylegend) — 4.6/5 (966 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer experience.
9. [Weave](https://www.capterra.ca/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
10. [Uberall](https://www.capterra.ca/software/171738/uberall) — 4.6/5 (37 reviews) — Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience
11. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10513 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
12. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
13. [Hootsuite](https://www.capterra.ca/software/121701/hootsuite) — 4.4/5 (3803 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
14. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
15. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
16. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
17. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
18. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
19. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1727 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
20. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1207 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
21. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
22. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (982 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
23. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
24. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
25. [Sogolytics](https://www.capterra.ca/software/127957/sogosurvey) — 4.7/5 (729 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

-----

Page: 1 / 33\
Next: [Next page](https://www.capterra.ca/directory/30671/customer-experience/software?page=2)

## Related Categories

- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)
- [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software)
- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/30671/customer-experience/software> |
| de | <https://www.capterra.com.de/directory/30671/customer-experience/software> |
| de-AT | <https://www.capterra.at/directory/30671/customer-experience/software> |
| de-CH | <https://www.capterra.ch/directory/30671/customer-experience/software> |
| en | <https://www.capterra.com/customer-experience-software/> |
| en-AE | <https://www.capterra.ae/directory/30671/customer-experience/software> |
| en-AU | <https://www.capterra.com.au/directory/30671/customer-experience/software> |
| en-CA | <https://www.capterra.ca/directory/30671/customer-experience/software> |
| en-GB | <https://www.capterra.co.uk/directory/30671/customer-experience/software> |
| en-IE | <https://www.capterra.ie/directory/30671/customer-experience/software> |
| en-IL | <https://www.capterra.co.il/directory/30671/customer-experience/software> |
| en-IN | <https://www.capterra.in/directory/30671/customer-experience/software> |
| en-NZ | <https://www.capterra.co.nz/directory/30671/customer-experience/software> |
| en-SG | <https://www.capterra.com.sg/directory/30671/customer-experience/software> |
| en-ZA | <https://www.capterra.co.za/directory/30671/customer-experience/software> |
| es | <https://www.capterra.es/directory/30671/customer-experience/software> |
| es-AR | <https://www.capterra.com.ar/directory/30671/customer-experience/software> |
| es-CL | <https://www.capterra.cl/directory/30671/customer-experience/software> |
| es-CO | <https://www.capterra.co/directory/30671/customer-experience/software> |
| es-CR | <https://www.capterra.co.cr/directory/30671/customer-experience/software> |
| es-DO | <https://www.capterra.do/directory/30671/customer-experience/software> |
| es-EC | <https://www.capterra.ec/directory/30671/customer-experience/software> |
| es-MX | <https://www.capterra.mx/directory/30671/customer-experience/software> |
| es-PA | <https://www.capterra.com.pa/directory/30671/customer-experience/software> |
| es-PE | <https://www.capterra.pe/directory/30671/customer-experience/software> |
| fi | <https://www.capterra.fi/directory/30671/customer-experience/software> |
| fr | <https://www.capterra.fr/directory/30671/customer-experience/software> |
| fr-BE | <https://fr.capterra.be/directory/30671/customer-experience/software> |
| fr-CA | <https://fr.capterra.ca/directory/30671/customer-experience/software> |
| fr-LU | <https://www.capterra.lu/directory/30671/customer-experience/software> |
| it | <https://www.capterra.it/directory/30671/customer-experience/software> |
| ja | <https://www.capterra.jp/directory/30671/customer-experience/software> |
| ko | <https://www.capterra.co.kr/directory/30671/customer-experience/software> |
| nb | <https://www.capterra.no/directory/30671/customer-experience/software> |
| nl | <https://www.capterra.nl/directory/30671/customer-experience/software> |
| nl-BE | <https://www.capterra.be/directory/30671/customer-experience/software> |
| pl | <https://www.capterra.pl/directory/30671/customer-experience/software> |
| pt | <https://www.capterra.com.br/directory/30671/customer-experience/software> |
| pt-PT | <https://www.capterra.pt/directory/30671/customer-experience/software> |
| sv | <https://www.capterra.se/directory/30671/customer-experience/software> |
| tr | <https://www.capterra.web.tr/directory/30671/customer-experience/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Experience Software","description":"Compare the best Customer Experience Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/30671/customer-experience/software","about":{"@id":"https://www.capterra.ca/directory/30671/customer-experience/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/30671/customer-experience/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/30671/customer-experience/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/directory/30671/customer-experience/software#itemlist"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"@id":"https://www.capterra.ca/directory/30671/customer-experience/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"https://www.capterra.ca/directory/30671/customer-experience/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Customer Experience Software - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/30671/customer-experience/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho CRM","position":1,"description":"Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/82a342f4-1d08-4265-877a-83f0d7b3858f.png","url":"https://www.capterra.ca/software/155928/zoho-crm","@type":"ListItem"},{"name":"Adobe Real-Time CDP","position":2,"description":"Adobe Real-Time Customer Data Platform enables marketers to collect, normalize, and govern B2B and B2C data and unify it into real-time profiles that can be activated across any channel.  Engage consumers and business accounts with consistent experiences using unified, real-time person and account-based profiles made up of consumer data, professional data, or both. All of it protected by the industry’s most functional data management and privacy tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77af6b9d-971d-4449-8238-2f3a5b0b7b2f.png","url":"https://www.capterra.ca/software/1028783/adobe-real-time-cdp","@type":"ListItem"},{"name":"livepro","position":3,"description":"livepro is the premium knowledge management solution trusted globally by contact centers. \nDesigned with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.ca/software/165150/livepro","@type":"ListItem"},{"name":"Marvin","position":4,"description":"Marvin is the AI-native customer insights platform that turns scattered customer knowledge into shared understanding the whole company can act on.\n\nWe help teams:\n\n- Centralize customer knowledge.\n- Collect feedback at scale.\n- Analyze in minutes, not weeks.\n- Bring findings to life. \n- Surface insights where teams work.\n- Enterprise-grade by design.\n\nTrusted by world-class research teams at Microsoft, Included Health, Best Buy, and NRG Energy, Marvin is redefining how businesses turn customer feedback into better decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83a75ea7-0f3d-4f35-b75e-d9afb02d8694.png","url":"https://www.capterra.ca/software/1032196/marvin","@type":"ListItem"},{"name":"ChurnZero","position":5,"description":"ChurnZero is the platform and partner for customer growth.\n\nChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you exactly what customers want and need, and why. Businesses can deliver hyper-personalized communications and strategic journeys at the touch of a button. Best of all, ChurnZero grows with your business, increasing your customer team’s impact and reach so you can grow more revenue and succeed at scale. \n\nAlong with product innovation, ChurnZero is known for its partnerships with customers. Your team will get award-winning customer success, training, implementation guidance, and support to help you deliver the best possible customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29d11551-afdd-45d8-aa9a-3bb3a33bb620.png","url":"https://www.capterra.ca/software/157980/churnzero","@type":"ListItem"},{"name":"Listen360","position":6,"description":"Listen360 is an all-in-one customer experience and marketing platform designed to turn customer feedback into measurable business growth. It automates feedback collection across key touchpoints, delivering real-time insights through intuitive dashboards and AI-driven analytics. Businesses can track sentiment, monitor Net Promoter Score (NPS), and act quickly on issues with instant alerts. \n\nListen360 also strengthens brand reputation by converting satisfied customers into online reviews while routing negative feedback for private resolution. With advanced segmentation, seamless integrations, and multi-location support, organizations can personalize engagement, improve satisfaction, and reduce churn. By transforming customer voices into clear actions, Listen360 helps brands build loyalty, increase retention, and drive scalable growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/746bf1c1-1074-4bef-b0f3-7f88855f14de.png","url":"https://www.capterra.ca/software/151950/listen360","@type":"ListItem"},{"name":"Intouch Insight CX Platform","position":7,"description":"The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution.\n \nThe platform’s reporting capabilities are designed to help multi-location businesses measure the impact of operational programs against key CX metrics, like satisfaction, service times or accuracy, so they can act quickly to address issues and build on successes across locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ac3e814-1611-4e22-b0fd-061e5b1e9b1b.png","url":"https://www.capterra.ca/software/160959/intouch-insight","@type":"ListItem"},{"name":"SurveyLegend","position":8,"description":"SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.\n\nNow you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d40466c-7e3f-42e2-8064-6d772a44c140.png","url":"https://www.capterra.ca/software/156752/surveylegend","@type":"ListItem"},{"name":"Weave","position":9,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.ca/software/141842/weave","@type":"ListItem"},{"name":"Uberall","position":10,"description":"Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall and MomentFeed have joined forces to create the ultimate online-to-offline solution that helps you improve your online presence, so you are the first choice for potential customers. Convert search into sales, effortlessly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75d847fa-37f2-4b4c-b71b-188c36554baa.png","url":"https://www.capterra.ca/software/171738/uberall","@type":"ListItem"},{"name":"SurveyMonkey","position":11,"description":"Get the feedback you need to  drive customer retention and loyalty with SurveyMonkey. Quickly gather & analyze feedback from NPS®, CSAT, & VoC programs to identify opportunities for improvement. Our AI-powered platform makes it easy to drive action across your organization to improve customer experiences. \n\nWhether you need to see the big picture or drill down to specific customer insights, we blend the power of AI with cutting-edge survey science to bring you research expertise that’s built right in. And it’s just as easy to scale as it is to get started. Automate follow ups based on detractor or advocate feedback, streamline team collaboration with easy data sharing, and enrich your insights by connecting your survey data to 200+ business systems you use daily, including Salesforce, Power BI, and Tableau.\n\nWith enterprise-grade security features like single sign-on (SSO), HIPAA compliance, and data encryption, SurveyMonkey makes it easy to protect sensitive data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8a170d5-f00f-4bc4-bb3c-53f779e744b1.jpeg","url":"https://www.capterra.ca/software/32728/surveymonkey","@type":"ListItem"},{"name":"Zendesk Suite","position":12,"description":"Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Hootsuite","position":13,"description":"Too many brands suck at social. Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.ca/software/121701/hootsuite","@type":"ListItem"},{"name":"Freshdesk","position":14,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Pipedrive","position":15,"description":"In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.ca/software/132666/pipedrive","@type":"ListItem"},{"name":"Jotform","position":16,"description":"Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba1007d-abcd-4fe1-aeb3-964fd08702cb.png","url":"https://www.capterra.ca/software/158456/jotform-4-0","@type":"ListItem"},{"name":"Zoho Desk","position":17,"description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":18,"description":"LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox. \n\nBoost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":19,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Trustpilot","position":20,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.capterra.ca/software/169618/trustpilot","@type":"ListItem"},{"name":"Bitrix24","position":21,"description":"Bitrix24 is #1 free customer success and customer relationship management platform used by 15 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Typeform","position":22,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. And once you’ve collected responses, you can trigger follow-ups or improvements right from Typeform, turning raw feedback into clear next steps for your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.capterra.ca/software/137289/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":23,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ca/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":24,"description":"As a B2B SaaS customer experience platform, TeamSupport goes beyond basic ticketing to help companies understand, engage, and retain customers at the account level—not just the user level. It centralizes every interaction, sentiment, and risk signal into a complete view of customer health, enabling teams to proactively increase adoption, reduce churn, and strengthen relationships. Its proprietary Customer Distress Index and built-in Playbooks turn customer data into structured, repeatable journeys that automate onboarding, churn prevention, and upsell motions.\n\nTeamSupport is a low-cost, AI-powered solution that ties every conversation directly to the customer account with no integrations or separate tools required. Playbooks combine automation and guided workflows to operationalize onboarding, activation, expansion, and retention while aligning support, success, and GTM teams around a shared view of customer engagement and smarter executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Sogolytics","position":25,"description":"SogoCX is a comprehensive customer experience management platform built to help organizations listen, analyze, and act on customer feedback in real time.   \n\nDesigned for agility, SogoCX captures insights across every touchpoint, from onboarding to renewal, through AI-powered surveys, sentiment analysis, and CX dashboards. SogoCX enables teams to identify pain points, close the feedback loop, and strengthen loyalty with data-driven precision. With automated alerts, dynamic logic, and powerful integrations, businesses can connect every customer interaction to measurable outcomes.    \n\nWhether improving satisfaction or reducing churn, SogoCX transforms insights into meaningful action that drives retention and revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.capterra.ca/software/127957/sogosurvey","@type":"ListItem"}],"numberOfItems":25}
</script>