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Customer Experience Software

Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment
InMoment is the world's most recommended customer experience (CX) platform. InMoment helps our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is the desire to connect our clients with what matters most through a unique combination of insightful, actionable data, technology, and human expertise. Learn more about InMoment

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support Learn more about Freshworks Customer Service Suite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
A system to design and manage loyalty programs for increased customer retention and a boost in new clients. Learn more about Comarch Loyalty Marketing Platform
Comarch Loyalty Marketing Platform is an end-to-end, AI-powered solution that today’s companies can use to increase customer lifetime value, drive brand awareness, and boost profits. It allows users to deliver personalized CXs across multiple touchpoints, as well as to build, run, and manage immersive B2B, B2C, and B2E loyalty programs and marketing campaigns that go in line with their customers’ needs and expectations. Learn more about Comarch Loyalty Marketing Platform

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Call Journey automates customer intelligence storytelling. Learn more about Call Journey
Advanced, continuous customer intelligence derived directly from customer interactions. Our software automatically transcribes your customer interactions and analyzes them to pinpoint the root cause of: • Why customers are calling • Why they’re dissatisfied • Where the effort is • Why they’re calling back We automate the analytical heavy-lifting so that our customers can make smarter, faster, higher-impact decisions about what to solve, what to digitize, and how to improve customer service. Learn more about Call Journey

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. Learn more about Birdeye
Birdeye is an all-in-one customer experience platform. Over 100,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly. Learn more about Jotform
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required. Learn more about Jotform

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface. Learn more about Pipedrive
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Usage Intelligence
The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use and Application Performance Management. Get started in 30 minutes with SDK integration (Windows, Mac, Linux). Out-of-the-box reporting instantly shows usage trends and user behavior. ReachOut in-app messaging delivers contextually relevant messages based on targeting you define (feature usage, geography, version or license status). Learn more about Usage Intelligence

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses Learn more about Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. Learn more about Weave

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience Learn more about Uberall
Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall and MomentFeed have joined forces to create the ultimate online-to-offline solution that helps you improve your online presence, so you are the first choice for potential customers. Convert search into sales, effortlessly. Learn more about Uberall

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. Learn more about XM for Customer Experience
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more. Learn more about XM for Customer Experience

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Reclaim time, profitability and cash flow with Ignition by automating proposals, billing, payment collection and workflows. Learn more about Ignition
Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability. Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks. With a vision to transform how professional services and their clients do business together, Ignition empowers 7,000+ businesses to reach their full revenue potential. To date, Ignition customers have engaged over 1.5 million clients and generated US $6.6b in revenue via the platform. Ignition’s 180–strong global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. Learn more about Ignition

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
A fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. Learn more about HelpHero
HelpHero is a fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. HelpHero makes it easy to onboard and engage users from the get-go, and improve your conversion and retention rates. Your team can build interactive and engaging content like product tours, guides and walkthroughs, onboarding checklists and hotspots in minutes – without code. Learn more about HelpHero

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution. Learn more about Zendesk Suite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Canada Local product
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox. Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide. Learn more about LiveAgent

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Get paid easily, process orders quickly, & manage your money more efficiently. SumUp creates solutions that make your business thrive.
Whether you’re looking for a convenient, portable card reader that can take transactions on the go, simple invoicing, or an entire POS system with all of the additional features, SumUp supplies you with what you need to be successful all at a low price. Additionally, we keep our credit card processing fees as low as possible in order for you to maximize the profit you make per transaction. Simply download the free SumUp App from the Apple App Store or Google Play for instant access to our business solutions. Solutions include everything from card readers, Point of Sale (POS), Invoicing, and Business Accounts. Learn more about SumUp

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Customer Segmentation
  • Customizable Fields
  • Engagement Tracking
  • Survey/Poll Management
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
  • Dashboard Software
  • Reporting/Analytics
  • Negative Feedback Management