---
description: Page 3 - Compare the best Customer Satisfaction Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 3 - Customer Satisfaction Software - Prices & Reviews - Capterra Canada 2026
---

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# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [Shopper Approved](https://www.capterra.ca/software/179680/shopper-approved) — 4.9/5 (132 reviews) — Shopper Approved simplifies collecting, managing, and displaying customer feedback from ratings and reviews for ecommerce websites.
2. [SurveySparrow](https://www.capterra.ca/software/168823/surveysparrow) — 4.4/5 (122 reviews) — SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty.
3. [Custify](https://www.capterra.ca/software/190125/custify) — 4.9/5 (122 reviews) — Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
4. [Feedier](https://www.capterra.ca/software/173387/feedier) — 4.7/5 (121 reviews) — Feedier is an intuitive platform that automatically collects real-time feedback, provides quantifiable insights and facilitates actions
5. [Contentsquare](https://www.capterra.ca/software/161591/contentsquare) — 4.8/5 (116 reviews) — Contentsquare is the \#1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more.
6. [SmartSurvey](https://www.capterra.ca/software/57112/smartsurvey) — 4.6/5 (114 reviews) — Enhance employee experience with SmartSurvey—collect feedback, track eNPS, and drive engagement with secure, GDPR-compliant tools.
7. [Preferred Patron Loyalty](https://www.capterra.ca/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty for growing brands—white-label, multi-location, SMS/email built-in, advanced reporting. Upgrade to scalable control.
8. [Playvox](https://www.capterra.ca/software/164542/playvox) — 4.8/5 (109 reviews) — Playvox offers user-focused solutions tools for efficient Workforce and Quality Management for improved customer satisfaction.
9. [Home Care Pulse | Experience Management](https://www.capterra.ca/software/191386/home-care-satisfaction-management-software) — 4.9/5 (96 reviews) — Our Experience Management Software can help you improve customer and employee satisfaction and become an award-winning agency.
10. [Kenect](https://www.capterra.ca/software/212906/kenect) — 4.6/5 (93 reviews) — Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text.
11. [Avaya UCaaS](https://www.capterra.ca/software/1174/crm-central) — 4.4/5 (91 reviews) — Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels.
12. [Sprinklr](https://www.capterra.ca/software/131274/sprinklr-platform) — 4.3/5 (91 reviews) — Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
13. [Efficy CRM](https://www.capterra.ca/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
14. [Groove](https://www.capterra.ca/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
15. [GiveMe5.ai](https://www.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) — AI agents manage your reviews, Google Business Profiles, and local rankings 24/7. Built for agencies and multi-location brands.
16. [QuickTapSurvey](https://www.capterra.ca/software/128025/quicktapsurvey-offline-survey-app) — 4.6/5 (80 reviews) — QuickTapSurvey makes it easy to ask smart questions anywhere (no internet required and a 100% data coverage guarantee).
17. [Kustomer](https://www.capterra.ca/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
18. [Canny](https://www.capterra.ca/software/161103/canny) — 4.6/5 (77 reviews) — Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle.
19. [Centercode](https://www.capterra.ca/software/187442/centercode) — 4.2/5 (77 reviews) — Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools.
20. [Userback](https://www.capterra.ca/software/172431/userback) — 4.8/5 (71 reviews) — Userback is a visual feedback and bug tracking tool that helps product teams collect, understand, and act on user feedback faster.
21. [UserVoice](https://www.capterra.ca/software/135908/uservoice) — 4.3/5 (70 reviews) — UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
22. [VideoAsk](https://www.capterra.ca/software/1018272/videoask) — 4.8/5 (70 reviews) — Engage more customers the personal way with interactive videos.
23. [Involve.me](https://www.capterra.ca/software/168333/brandquiz) — 4.4/5 (67 reviews) — The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads.
24. [pulseM](https://www.capterra.ca/software/1017750/pulsem) — 4.5/5 (63 reviews) — pulseM empowers you to turn unhappy customers into satisfied ones, improve customer experience, and build a loyal customer base.
25. [SurveyLab](https://www.capterra.ca/software/80891/mysurveylab-com) — 4.9/5 (62 reviews) — Professional online survey software. Surveys, questionnaires, forms, and tests for Customer Experience, Market Research, HR, and more\!

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## Related Categories

- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)
- [NPS Software](https://www.capterra.ca/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software)
- [Employee Engagement Software](https://www.capterra.ca/directory/30817/employee-engagement/software)

## Links

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Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.ca/software/149894/efficy-crm","@type":"ListItem"},{"name":"Groove","position":14,"description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. 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Proactive service capabilities help anticipate and resolve customer needs before they arise, ensuring personalized experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.capterra.ca/software/158128/kustomer","@type":"ListItem"},{"name":"Canny","position":18,"description":"Capture, organize, and analyze user feedback in one place to inform your product decisions. \n\nPrioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/27e17e60-2465-4fb1-a234-b9149d8127d4.png","url":"https://www.capterra.ca/software/161103/canny","@type":"ListItem"},{"name":"Centercode","position":19,"description":"Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cfbd196f-ed84-4d26-9b0e-eb9908366309.png","url":"https://www.capterra.ca/software/187442/centercode","@type":"ListItem"},{"name":"Userback","position":20,"description":"Userback is a powerful visual feedback and bug tracking tool, designed to streamline communication between teams and users.\n\nWhether you’re a product manager, UX designer, developer, or customer support agent, Userback helps you collect, understand, and act on feedback faster, ensuring your product meets user expectations.\n\nKEY FEATURES:\n\nVisual Feedback: Capture detailed feedback with annotated screenshots, screen recordings, & comments.\n\nBug Tracking: Simplify reporting with automatic data capture, including browser info & console logs.\n\nSession Replay: Gain insights into user behavior with replays, identifying pain points & enhancing UX.\n\nUser Surveys: Collect insights with customizable surveys like NPS, CSAT, & more.\n\nFeedback Forms: Customize forms for bug reports, feature requests, or general feedback.\n\nFeature Portal: Organize & prioritize feedback in one hub.\n\nStart with a free 14-day trial or book a demo. https://userback.io","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d9efc06-973f-4cde-b208-c16416d08a87.png","url":"https://www.capterra.ca/software/172431/userback","@type":"ListItem"},{"name":"UserVoice","position":21,"description":"UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. 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It builds AI-generated quizzes, assessments, calculators, product recommendation flows, landing pages, and forms, then automatically sends personalized email sequences to leads based on answers, outcomes, scores, segments, variables, opens, and clicks. \n\nUnlike quiz builders that capture a lead and hand it off, involve.me connects the funnel directly to the follow-up journey.\n\nThe platform offers 50+ native data integrations, including most major CRMs and marketing tools, along with 3 payment integrations, 5 tracking integrations, plus Zapier and webhooks.  \n\nFree plan available. Paid plans from $19/month. \n\nSOC 2 audited, GDPR-compliant. Trusted by 4,500+ businesses globally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b624d84-f70f-499b-a45d-d12d595d10ff.png","url":"https://www.capterra.ca/software/168333/brandquiz","@type":"ListItem"},{"name":"pulseM","position":24,"description":"Imagine the impact of addressing customer issues in real-time, turning unhappy customers into satisfied ones, and creating a lasting impression. pulseM's user-friendly features empower you to improve your customer experience and build a strong, loyal customer base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10a9b83c-d9a0-4290-bc02-818396c6fc43.png","url":"https://www.capterra.ca/software/1017750/pulsem","@type":"ListItem"},{"name":"SurveyLab","position":25,"description":"SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation.\n\nSystem is a web application and no additional software except a web browser is needed to use it. Some of the service features include : advanced logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d935befe-4185-461c-b8f1-e83788406a57.png","url":"https://www.capterra.ca/software/80891/mysurveylab-com","@type":"ListItem"}],"numberOfItems":25}
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