Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON! Learn more about SmartKarrot

Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders and resolve issues with a simple text or chat. No need for cash, phone calls, in-person interactions, or apps. Learn more about Clickatell

Understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your Voice of Customer (VoC) data with our customizable survey builder, custom dashboards, built-in logic, and easy filters that help you drill-down on your data. Manage survey health and use fatigue protection. Keep all of your contact data in one place to simplify survey deployments and track responses over time. Go beyond data capture, set goals for improvement and compare performance over time. Learn more about IntouchSurvey

Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!

You need data to power your business and you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be easy, fun, and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people.

The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation.

Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.

Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.

Customer Satisfaction Survey Software. Conduct CX surveys across the customer journey with insightful reporting and actionable feedback! Close the loop with shareable reports, dashboards, alerts and follow-up tools. Built in text & sentiment analysis. Merge your operational data and integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 50 languages.

Generate valuable insights from your customers that will leverage your business strategy and increase customer satisfaction. Customize the customer satisfaction survey template as you see fit and share it with your target audience. No coding, guaranteed satisfaction!

Smart alternative to boring Surveys. Feedier is an intuitive experience management platform for operational champions. Engage people proactively at key touch-points, with gamified feedback forms that capture both sentiments and behaviors. Easily integrate you own systems data in Feedier and measure against correlated insights that are visual and easy to share. Trigger personalized actions with your team that are securely organized and fully integrated into your workflows.

Broadly's automated review platform helps local businesses generate great customer reviews on the most important platforms including Google, Facebook, TripAdvisor, NextDoor & many more. Our platform helps SMBs win reviews, get more business, and communicate directly with your customers via app or desktop. Online reviews are the single largest driver of how a consumer selects a new service so we're here to help small, service-based businesses (1-100 employees) win a better online reputation.

With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey allows users to directly reach the people whose opinions matter the most, clients, partners, patients, students and suppliers. SmartSurvey specialises in providing survey solutions for multinational business and enterprise clients, offering dedicated support and secure data storage on UK/EU based servers.

Run your own branded customer loyalty program! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program complete with incentive campaigns, a vast digital rewards catalog (including AMEX, MC and Amazon GC Rewards), built-in e-mail/sms communications and autopilot operation. Several interfaces to choose from, including Standalone Cloud/Web, Customer Kiosk, Mobile App or Vend POS and Square POS integrated.

Kenect brings all of the customer communication at your business under one platform. We convert your main business line into a text-enabled number so you never need to give out your personal number again. Start texting your customers while also generating reviews, increasing web leads, and saving time. The average Kenect user sees a 200% increase in website leads and 350% increase in online reviews. Whether you want to video chat customers or collect text payments, you can do it through Kenect.

QuickTapSurvey lets you capture in-person data that matters to your business. Build, customize, and launch your data collection campaigns in minutes with 100% data coverage guarantee (no internet required). Perfect for in-person lead capture, trade shows, intercept marketing, market research, and customer satisfaction.

Why aren't my visitors converting? As many as 99% of your visitors will never turn into customers, and Lucky Orange knows why. Installation is fast and takes just a few seconds no coding required. In addition, Lucky Orange is easy to use, ready to go out of the box, and every plan includes full access to all of our features, including Dynamic Heatmaps, User Recordings, Live Chat, Surveys & Polls, Conversion Funnels, Realtime Dashboard, and Daily Email Reports.

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing.

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.

SurveyMonkey CX is a turn-key NPS solution with robust features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share NPS insights with your team using custom reports, data exporting, and integrations.

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

SurveyLab is a professional online survey tool that supports survey creation, automates response collection and report generation. System is a web application and no additional software expect web browser is needed to use it. Some of the service features include: advances logic & randomization, any language support & multi-language surveys, teamwork & survey results sharing, enhanced security (SSL/HTTPS), survey results export (Excel, SPSS, PowerPoint), branding & white label surveys, API.

A modern customer experience platform helping businesses to create personalized interactions at every step of the customer journey, increase audience involvement and gather better data. With involve.me users can easily create and publish interactive funnels for lead acquisition, quizzes & personality tests for lead qualification & segmentation, price calculators & digital sales assistants for sales conversion and product & customer satisfaction surveys for measuring customer experience.

Make online shopping as personalized as in store with INSIDE, an omni channel customer service software that provides agents with the tools and data to replicate in-person shopping experiences online and seamlessly between channels. Some of the world’s leading brands use INSIDE to earn on average a 25-35%, sometimes 48%, conversion rate using the enterprise live chat, chatbots, video-assisted personal shopping and live-streaming solutions

Send rewards and get results with Giftbit. Buy, send & track digital gift card rewards individually or in bulk through our easy-to-use web application or integrate via API. Giftbit is designed to make it easier to fulfill and manage reward and incentive programs. Using our web application, upload your reward recipients, customize your reward email and choose from over 50 merchant brands. Get stats on everything you need to monitor the success of your reward program.

Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care.

Powerful survey software tool with 24 x 7 support & advice from survey experts. Perfect tool for businesses and consultants to uncover knowledge & ideas, make decisions & drive action. Create & deploy any type of survey. Engage employees and teams to uncover their suggestions & improve performance. Discover what customers say & recommend. Find out your Net promoter Score (NPS). Explore opinions & generate ideas. Conduct research on markets & potential customers.

Gainsight is the platform for Customer Success. Gainsight aggregates and turns disparate customer data from multiple sources into a single source of truth. Review the customer data-driven insights and deploy actions that drive business outcomes for your clients.

Feedbackly is a all-in-one feedback tool that turns feedback into sales and growth automatically through the entire customer journey. Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool. Leverage the concept of customer journey mapping to track satisfaction levels with precision. Then use this insight to make sound business decisions.

Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, Instacart, and Allbirds drive business growth with actionable feedback. Customize and send NPS and customer satisfaction surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary. Sign up for a free trial to see how easy it is.

With the help of UseResponse Feedback software, you can organize vocal Customer Communities to ensure customer satisfaction. You can also improve customer self-service by the means of the Knowledge base, Chatbot, and automation of ticketing software. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.

We know customer satisfaction is the #1-indicator of success for MSPs and helpdesks, and we're the experts in the space. SmileBack's CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.

Building artificial intelligent chatbots for the everyday online retailer. Acobot is one of the leading artificial intelligence chatbot providers for e-commerce and online retailers. Powered by advanced machine learning technology, Acobot learns from your website and engages with users autonomously. No coding needed, Acobot is supported by leading e-commerce builders such as Shopify, WooCommerce, and others.

The zenloop platform manages the entire feedback cycle and empowers companies to leverage the results of customer feedback. Our Net Promoter System® (NPS) software reveals scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. Send surveys to your customers at any touchpoint and investigate their shopping experience. This allows E-Commerce companies to address the voices of (un)happy customers, increase CLV and prevent churn.

A simple tool for real-time customer feedback gathering, rewarding employees, and team performance tracking.

Survicate is a powerful survey, NPS and feedback management software that helps you capture more customer feedback and deliver a better customer experience. Survicate offers: website, web app and in-product (in-app) surveys, email and link surveys and mobile app surveys for Android and iOS. Survicate also offers two standalone products: Feedback Hub for managing customer feedback from multiple sources in one place and Feedback Button for collecting quick website feedback.

Cloud-based solution for businesses that helps automate and manage online customer reviews and brand reputation.

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn, and turn Detractors into Promoters.

Don't you dream of catching customers attention and keep them updated? Beupify comes with a variety of widgets to integrate on your website to instantly notify customers about updates to their product. It is a superior tool to raise your business value and conversion rates by keeping in touch with your customers and creating long-term relationships with the help of the eye-catchy widgets!

Leverage ¿Voice of the Customer¿ and quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters. EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents.

Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.

Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983.

Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.

Netigate is a feedback platform that allows you to collect and manage valuable VoC and VoE business insights using online surveys. Our Voice of the Customer solutions help you to measure and improve customer satisfaction, engagement, NPS, loyalty, and reduce churn. We combine a user-friendly survey platform with in-house expertise to bring you advanced data analysis, numerous survey distribution methods, real-time reporting, expert-crafted templates, GDPR compliance, and much more.

Skilljar is the leading training platform purpose-built for external education. Customer Training and Enablement teams at hundreds of innovative companies rely on Skilljar to successfully onboard, engage, and retain customers. Skilljar¿s platform enables technology, insurance, healthcare, transportation, and manufacturing companies to educate users through every stage of the customer journey, greatly increasing the odds of customer satisfaction and long term relationships.

GuildQuality provides customer satisfaction surveying, web-based performance reporting, and marketing services for home builders, remodelers, contractors, and real estate professionals. More than 2000 of North America's best home professionals rely on GuildQuality to help them deliver an exceptional customer experience, and articulate the quality of their service to prospective customers.

Wiremo collects and showcases customer reviews on your website with gorgeous photos and integrated design to increase social proof and sales. Leveraging the SEO-boosting power of user-generated content, Wiremo uses AI to automatically analyze reviewer feedback and place positive reviews in a rotating carousel. Easy to set up on Shopify, WordPress and Squarespace, Wiremo boosts engagement by asking for reviews, auto-replying and starting support conversations with users in over 15 languages.