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Customer Satisfaction Software
Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development. Read more Read less
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Effortlessly gather continuous customer insights to maximize satisfaction, improve products, and boost advocacy.
Learn more about Survicate
Survicate is an effortless survey software for maximizing customer satisfaction.
• Customize surveys for email, website, in-product, or apps
• Connect native integrations
• Team collaboration
• Gather insights throughout the user journey
• Automate feedback, track metrics
• Act on feedback to reduce churn, improve products, and strategize marketing
• Boost customer satisfaction by understanding and addressing customer needs
Learn more about Survicate
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too!
Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too!
Learn more about Quality Driven Software
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Birdeye is the leading AI-powered reputation and social media management platform for local brands.
Learn more about Birdeye
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Learn more about Birdeye
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Learn more about Zoho CRM Plus
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Capturi is the leading conversational AI platform in Scandinavia. Use AI to turn your recorded conversations into concrete insights.
Learn more about Capturi
Transform your customer conversations into actionable insights with Capturi, a conversational AI platform used by more than 150 brands, including Coop, Whiteaway, and 3. Each year, Capturi analyzes over 35 million conversations, helping departments improve their customer service efficiency while maintaining high quality. The AI powered platform automatically categorizes conversations, making it easier for contact centers to identify trends, manage workloads effectively, and share relevant issues with other departments. Additionally, Capturi AI Assistant enhances customer experiences by quickly summarizing calls and smartly directing them to the appropriate agent for faster, more effective solutions.
Learn more about Capturi
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction.
Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy.
Start your free trial today, no credit card required.
Learn more about LiveAgent
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
Learn more about HelpDesk
HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication.
The HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.
Learn more about HelpDesk
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses
Learn more about Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.
Learn more about Weave
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.
Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.
Learn more about SurveyLegend
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Improve customer satisfaction with Grab Your Reviews. Monitor, manage, and respond to customer reviews with advanced features.
Learn more about Grab Your Reviews
Grab Your Reviews helps businesses improve customer satisfaction by providing a centralized platform for monitoring, managing, and responding to customer reviews. The platform offers advanced features such as sentiment analysis, review response automation, and review monitoring to help businesses address customer concerns quickly and efficiently. With Grab Your Reviews, businesses can stay on top of their online reputation and ensure that their customers are satisfied.
Learn more about Grab Your Reviews
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close.
Learn more about Pipedrive
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 100,000+ paying customers spanning 179 countries, sales teams are drawn in by our CRM's simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling, with a CRM software that's both agile and powerful.
Learn more about Pipedrive
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Learn more about SurveyMonkey
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Increase customer satisfaction with self-service tools that help customers find the answers they need.
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today.
Learn more about Zendesk Suite
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 60,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets.
Learn more about Jotform
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
Learn more about Trustpilot
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for.
AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.
AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.
AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.
Learn more about Intercom
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
Learn more about Nextiva
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code.
Learn more about Typeform
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
Learn more about TeamSupport
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
Learn more about Sogolytics
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
Learn more about Userlike
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Learn more about Freshservice
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior.
Learn more about Hotjar
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Features
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Complaint Monitoring
- Visual Analytics
- Customizable Templates
- Reporting/Analytics
- Trend Analysis
- Customizable Forms
