306 results
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Momentive combines people-centric solutions with an agile AI-powered platform to reshape your customer experience. Learn more about Momentive
Increase your overall customer satisfaction with Momentive by identifying areas of improvement after key customer interactions. With our purpose-built CSAT programs, you can measure customer satisfaction (CSAT) score in real time across multiple channels, tie it to specific products, services, or processes, and enable your teams to respond to feedback fast by triggering follow-up actions. Contact us to learn about a tailored CSAT program for your business. Learn more about Momentive
Increase your overall customer satisfaction with Momentive by identifying areas of improvement after key customer interactions. With our purpose-built CSAT programs, you can measure customer...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Qualtrics Customer Experience makes it easy for companies to monitor, respond and improve every touchpoint along the customer journey. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. Using multiple metrics, sentiment analysis and key driver analysis, our tools get you deeper into your customer¿s mindset and point the way to improvements that will generate lasting, happy customer relationships. Learn more about Qualtrics CustomerXM
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zonka Feedback CX Platform is a multichannel Survey & Feedback Software. Measure, improve and transform Employee Customer Experiences. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth. Learn more about Zonka Feedback
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonder...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sprinklr helps enterprises provide world-class care to ensure customer satisfaction—powered by the industry’s most advanced AI engine. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer satisfaction solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market, advertise, research, care, and engage customers across 35+ channels from a single unified platform—ensuring more positive and consistent brand interactions at every touchpoint. Leave point solution chaos behind with Spinklr,the world’s first and only Unified-CXM platform. Learn more about Sprinklr
Sprinklr is the only enterprise-grade customer satisfaction solution trusted by 90% of the world’s top 100 brands. Powered by the industry’s most advanced AI engine, Sprinklr helps brands market,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday.com
monday.com's the best customer satisfaction software to help you manage your customers' information and satisfaction! Digitize your forms and turn responses into workflows easily with monday.com's...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews. Learn more about Podium
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback....

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zendesk offers the industry leading customer support solution. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. Learn more about Customer Thermometer
Customer Thermometer combines an unbeatable, 1-click customer satisfaction measurement tool with award-winning support and seamless platform integration. Over 10,000 support, service and help desk teams at leading companies around the world use us to drive real-time feedback for NPS, CSAT, CX and EX initiatives. Survey response rates regularly top 80% and you’ll love our simple config, dashboards and in-depth reporting options. Installation is easy and takes just minutes. Trial us for free! Learn more about Customer Thermometer
Customer Thermometer combines an unbeatable, 1-click customer satisfaction measurement tool with award-winning support and seamless platform integration. Over 10,000 support, service and help desk...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot or any other helpdesk. You can also add and send the customer survey on your email signature, or send directly from Simplesat. All your feedback ends up in once place - making it easy to analyze and take action! Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction) and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Yotpo, the leading eCommerce marketing platform, integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Transform into a truly customer-centric organization with Alchemer. Make the voice of the customer heard across every decision you make Learn more about Alchemer
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the people who can take immediate action. Alchemer is the only solution designed to help small and mid-sized companies transform into truly customer-centric organizations by making sure the voice of the customer is heard loud and clear across every decision you make in every department. Learn more about Alchemer
Today, every organization collects customer feedback, but very few act on it. Alchemer, formerly SurveyGizmo, takes the voice of the customer out of dashboards and puts it into the hands of the...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your organization. Our cloud-based platform captures the broadest and deepest spectrum of solicited and unsolicited feedback data and serves up intelligent insights to help guide employees' daily decision-making. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers...

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency. Learn more about Home Care Pulse
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency. Learn more about Home Care Pulse
Our Satisfaction Management Software can help you improve client and caregiver satisfaction and become an award-winning agency.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Refiner is a customer & user survey platform built for SaaS companies Learn more about Refiner
Close the customer feedback loop with a survey platform for SaaS. Launch NPS, CSAT, CES, PMF or build your own custom survey. Get more survey responses with our highly configurable in-app survey widgets, automate actions based on answers, and quickly. Uncover new insights instantly, increase conversions and better retain your customers. Alert your team, enrich CRM profiles, trigger personalised campaigns, or update your backend API with webhooks. Learn more about Refiner
Close the customer feedback loop with a survey platform for SaaS. Launch NPS, CSAT, CES, PMF or build your own custom survey. Get more survey responses with our highly configurable in-app survey...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. No...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
----> The easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via online reviews. Like word of mouth only 1000x better. Never send a survey again while knowing exactly what your customers think about your service. See who your biggest fans are, and quickly respond to customer issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob
----> Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend you to all their friends via...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Set up an NPS survey on your site or send an email to your customers to find out how you can improve their experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve the customer experience. Learn more about Hotjar
Measure customer satisfaction with a Hotjar Survey. Set up an NPS survey on your website, or send an email to your customers to find out how likely they are to recommend you, and how you can improve...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free. Learn more about Pipefy
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free. Learn more about Pipefy
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Weave is the all-in-one customer communication and engagement platform for small business. Learn more about Weave
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience -...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Swell helps prospects find your business through online reviews, converts website visitors, & turns customer interactions into revenue. Learn more about Swell
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find your business through online reviews, rank higher in search results, and modernizes the way businesses communicate by converting website visitors into customers. Swell is optimized for customers’ preferred communication method of SMS messaging. These solutions turn customer interactions into revenue. Learn more about Swell
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. Learn more about ReviewTrackers
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. Learn more about ReviewTrackers
ReviewTrackers empowers 127,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Get a bird's eye view of what's driving customer satisfaction with Centercode's suite of customizable reporting tools. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into what's delighting your customers and what areas need your immediate attention. Learn more about Centercode
Get insight into the features and product areas your customers care about most. The Centercode Platform offers extensive reporting tools and customizable dashboards, giving you a clear view into...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Improve your Customer Satisfaction and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . Try our 7-day FREE Trial Learn more about Froged
Improving Customer Satisfaction is one of the most important parts of your business. Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer engagement platform with sentiment monitoring, feedback capture, closed-loop follow-up, review posting, and text analytics. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you leverage direct customer feedback to make your products and services more meaningful to the customers you serve. Learn more about Listen360
Listen360 serves multi-location brands across the world. Our customer engagement platform is the key to listening to and learning from your customers. Through metrics and insights, we help you...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Bold360 is an AI-powered customer satisfaction solution delivering personalized interactions and the fastest time-to-value. Learn more about Genesys DX
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human. Learn more about Genesys DX
Bold360 is the ultimate AI-powered customer satisfaction platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also integrates directly with Zendesk, Intercom, and 400+ other platforms. Get access to dashboards with top insights based on your KPIs, or dive into the sentiments, topics, and opinions in your data. Create powerful charts, filter data, and share analytics to guide business decisions. Learn more about Keatext
Keatext is an AI-powered text analytics platform for customer feedback and conversation data. With no manual setup, you can upload data like reviews, surveys, and support tickets. Keatext also...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Use Qualaroo to design CSAT surveys and analyze the feedback with AI-sentiment analysis to improve customer satisfaction and experience Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with personal branding, or use ready-to-use templates with 100+ questions. Leverage its sentiment analysis to decode free-text answers in real-time. Integrate with Salesforce and Hubspot to share CSAT feedback across multiple platforms and take proactive measures to improve overall customer satisfaction. Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Thematic is an efficient way to untangle and organize customer feedback to see patterns and pain points at a glance. Learn more about Thematic
With Thematic, you can connect, tag, understand and analyze chat, reviews, and survey feedback in one place. Backed by AI and machine learning, Thematic features theme editing, sentiment analysis, impact scoring, benchmark analysis, emerging trends and world-class support. Prioritize issues and get more time back. Thematic is a feedback analysis software used by leading companies to discover accurate themes faster, for an affordable price. Learn more about Thematic
With Thematic, you can connect, tag, understand and analyze chat, reviews, and survey feedback in one place. Backed by AI and machine learning, Thematic features theme editing, sentiment analysis,...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
Heyday is a conversational AI platform that helps retailers connect with shoppers online with live chat and video shopping. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and clienteling, retailers can give shoppers the same real-time, personalized service that they get in-store. Our natural language processing, conversation routing and unlimited scalability helps retailers grow online sales, lower customer service costs, and deliver a truly omnichannel shopping experience. Learn more about Heyday
Heyday is a conversational AI platform that helps retailers connect with their customers online. Using our AI-powered chatbot and virtual shopping tools like live chat, video consultations, and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers. Learn more about STAMP
STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill down to each and every client. STAMP also provides comparative analytics by decision maker, company, and account manager. STAMP empowers organizations to analyze whats most important to their customers, measure performance in key categories, and implement Playbooks to retain key accounts. Learn more about STAMP
STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
SmartKarrot is an integrated Customer Success and Product Success Platform. Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health scores and add value to customers through product monitoring dashboards: Heat Maps and Sankey Flows. Available in SaaS and Private Cloud versions. Trial sign-ups & promotional pricing currently ON! Learn more about SmartKarrot
Use SmartKarrot to effectively reduce churn, cause up-sell and generate CSM efficiencies of scale. Have your CSMs manage tasks, alerts and touchpoints through automated dashboards, monitor health...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. Learn more about IntouchSurvey
Understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your Voice of Customer (VoC) data with our customizable survey builder, custom dashboards, built-in logic, and easy filters that help you drill-down on your data. Manage survey health and use fatigue protection. Keep all of your contact data in one place to simplify survey deployments and track responses over time. Go beyond data capture, set goals for improvement and compare performance over time. Learn more about IntouchSurvey
Understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your Voice of Customer (VoC) data with our customizable survey builder, custom dashboards, built-in logic, and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
PxidaCX provides analysis of customer feedback for small and medium sized businesses for happier customers and improved results. Learn more about PxidaCX
PxidaCX is a new customer engagement tool featuring behavioral analytics technology and analytics used by global brands, now packaged for use by smaller businesses and organizations. It provides truly actionable insight to improve customer satisfaction and grow your business quickly. Build your surveys quickly and easily by adapting our template customer satisfaction surveys and deploy them without any expert knowledge. Best of all you can try PxidaCX for free. Learn more about PxidaCX
PxidaCX is a new customer engagement tool featuring behavioral analytics technology and analytics used by global brands, now packaged for use by smaller businesses and organizations. It provides...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Sonar is a no-code user research platform that is powered by AI. It enables you to do video based research at a large scale. Learn more about Sonar
Sonar is a no-code user research platform that enables UX specialists and non-specialists to do video based research through unmoderated qualitative interviews. Learn more about Sonar
Sonar is a no-code user research platform that enables UX specialists and non-specialists to do video based research through unmoderated qualitative interviews.

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and...

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis