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Customer Satisfaction Software
Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. These applications provide survey, complaint tracking and call reporting capabilities. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development. Read more Read less
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Delightfully easy to use one-click satisfaction surveys for service minded professionals.
Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat.
All your feedback ends up in one place - making it easy to analyze and take action!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS.
Learn more about Zonka Feedback
Zonka Feedback CSAT Software helps you to take feedback from customers in real-time with CSAT Surveys. Track your Customer Satisfaction with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning. Customize surveys with logo, branding, background, and questions. Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Great value Net Promoter Score (NPS) survey software helping you collect, analyze and act on customer feedback and employee opinions.
Learn more about SightMill
Great value Net Promoter Score (NPS) customer satisfaction software helping you collect, analyze and act on customer feedback.
Send NPS surveys by email or SMS, add surveys to your website, or gather feedback at events. Customize surveys to fit your brand and style.
Used by companies around the world, it's easy to get setup and we can help at any stage.
Understand trends by segment or customer in real-time. Automate with links to Salesforce, Slack, Zapier, CRMs, helpdesks.
Learn more about SightMill
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Local product
Keatext is a text analytics solution that delivers AI-based recommendations and reports leveraging GPT to improve customer experience.
Learn more about Keatext
Keatext gives customer-centric businesses a head start by analyzing feedback and generating AI-based recommendations on what to address first in their customer experience.
Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction.
Review issues with the most impact that are brought to your attention by AI-based recommendations.
Get a ready-to-share report that leverages GPT’s language generation to deliver Keatext’s recommendations.
Learn more about Keatext
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Engage more customers the personal way with interactive videos.
Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk.
Learn more about VideoAsk
Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data.
Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Effortlessly gather continuous customer insights to maximize satisfaction, improve products, and boost advocacy.
Learn more about Survicate
Survicate is an effortless survey software for maximizing customer satisfaction.
• Customize surveys for email, website, in-product, or apps
• Connect native integrations
• Team collaboration
• Gather insights throughout the user journey
• Automate feedback, track metrics
• Act on feedback to reduce churn, improve products, and strategize marketing
• Boost customer satisfaction by understanding and addressing customer needs
Learn more about Survicate
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction.
Discover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy.
Start your free trial today, no credit card required.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability.
Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month!
Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
Learn more about Jotform
Upgrade and automate your customer satisfaction practices with Jotform Enterprise. Provide your existing and potential customers with top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys.
Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.
Learn more about SurveyLegend
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms.
Learn more about Typeform
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
Learn more about Sogolytics
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
Learn more about Sogolytics
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales.
Learn more about Birdeye
Birdeye is the highest-rated all-in-one Reputation Management and Customer Experience Platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one AI-enabled platform to effortlessly manage online reputation, reviews and listings to connect with prospects through digital channels, and gain customer experience insights & customer feedback via reviews, surveys & social listening to grow sales and thrive.
Learn more about Birdeye
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction.
Learn more about monday sales CRM
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Local product
NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free!
Learn more about NiceJob
Never send a survey again while knowing exactly what your customers think about your business. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend your business to all their friends via online reviews and referrals. Like word of mouth only 1000x better. See who your biggest fans are, and quickly respond to customer satisfaction issues. No contracts, 14-day free trial, then just $75/month.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Easily measure Customer Satisfaction with professional survey software. Ready customer survey & question templates I Tracking Customer
Learn more about Startquestion
The most professional survey software for your company. Popular survey types:
- NPS, Customer satisfaction,
- HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience
- Pop-up surveys
Learn more about Startquestion
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well.
Learn more about Custify
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.
Learn more about Zoho CRM Plus
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Key Survey is a configurable, powerful survey platform to collect, manage, and analyze feedback and data to inform strategy.
Learn more about Key Survey
Key Survey is the most configurable and cost-effective enterprise survey software on the market to collect, manage, and analyze feedback from customers, employees, and market research studies. Key Survey's configuration includes custom logic, scoring, and data workflows, user permissions, automated reporting and dashboards, system integrations, QR codes for unlimited response collection, offline mode, and white labeling for custom branding.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too!
Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too!
Learn more about Quality Driven Software
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Empower all teams within your organization with CSAT/PSAT scores.
Learn more about Wootric
Empower all teams within your organization with CSAT/PSAT scores.
Product and Engineering teams will be equipped to better plan their product roadmap and design better, more customer-focused products.
CX teams will have more power to mitigate the risk of churn and have more insight and awareness into issues before they become widespread.
Learn more about Wootric
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers.
Learn more about STAMP
STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill down to each and every client. STAMP also provides comparative analytics by decision maker, company, and account manager.
STAMP empowers organizations to analyze whats most important to their customers, measure performance in key categories, and implement Playbooks to retain key accounts.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
NinjaChat is a Live Chat Software. Helps to engage your website visitors by integrating your live chat with multi-channel communication
Learn more about NinjaChat
NinjaChat from All-in-One Business Suite by 500apps is a Live Chat Software. It provides the best customer support for your website visitors. It helps to engage your website visitors by integrating your live chat with multi-channel communication like text, Facebook, WhatsApp, and many more.
All-in-One Business Suite by 500apps offers 50 apps for a flat $14.99 which comprises functional Suites like Sales, Marketing, HR & Ops, Developers (Engineering), Support, Collaboration and Productivity.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Local product
IntouchSurvey
5.0
(1)
Local product
Local product
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction.
Learn more about IntouchSurvey
Nothing travels faster than Voice of Customers (VoC). IntouchSurvey is a survey tool optimized to help multi-unit businesses understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your VoC data with a customizable survey builder, custom dashboards, built-in logic, and granular filters. Manage survey health and use fatigue protection to maximize response rates. Use the built-in contact center to simplify survey deployments and track responses over time.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!
Learn more about SurveyMonkey
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Increase customer satisfaction with self-service tools that help customers find the answers they need.
Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. In fact, 60% of customers report an increase in their CSAT score after implementing. Boost your customer satisfaction score today.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Join one million websites deeply understanding their users with Hotjar.
Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you.
Hotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales.
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy.
Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Online survey tool that lets you create unlimited surveys, distribute them and analyze the data with ease.
Zoho Survey is easy-to-use online survey and questionnaire building software. Our features are scalable to suit your needs, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you need data from specific demographics.
Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Increase customer satisfaction and build a strong, lasting online reputation that helps you stand out in your area with Broadly.
Increase customer satisfaction and build a strong, lasting online reputation. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, templated messages, flexible mobile payment options & more. Broadly makes it easy for customers to find you, work with you, and rave about you.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Swell helps you keep a pulse on your patients and earn glowing reviews that grow your practice.
Swell helps healthcare and dental providers create seamless patient experiences, tap into sentiment trends and insights, and harness the testimonials of happy patients to fuel growth. It integrates with your PMS to simplify your patient feedback loop with automatic review and survey invite text messages. By giving you actionable insights into patient satisfaction, you can adapt and improve the care you provide. Ultimately Swell empowers you to use reviews, stand out online and grow your practice
Learn more about Swell
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
Learn more about Alchemer
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results.
Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform.
Try Pipefy for free.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive
Nicereply CX = The effortless way to champion customer experience
Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to:
- collect immediate feedback
- use one-click CSAT, CES & NPS surveys
- measure feedback per agent, team, country, or the entire company
- customize surveys in terms of branding, questions, and scales
- increase survey response rates by 200%
- benefit from multiple survey distribution channels
- choose from a variety of integrations & more
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Customer Frontlines gives every employee the tools they need to improve every key moment along the customer journey. Empower your organization with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Easily generate, monitor and market online reviews on the sites important to your business. Make reviews work for you.
The #1 white-label review management and marketing platform for marketers, agencies and SEOs. Grade.us lets you: 1) automate getting more and better reviews on sites like Google, Facebook and industry-specific review sites; 2) recover unhappy customers before they write bad reviews; 3) monitor reviews across the Web so you always know what's being said about your brand; 4) automatically turn your best reviews into SEO-friendly Web and social media content to amplify your positive reputation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
AidaForm is a drag-and-drop tool for creating online registration and order forms, surveys and quizzes.
AidaForm is an online service that allows you to easily create online registration and order forms, surveys and quizzes.
AidaForm supports Classic and Conversational form layouts, offers a modern responsive design and flexible customization.
The gallery of ready-made templates includes more than 100 different forms for online sales, feedback collection, customer development and lead generation.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Website optimization tools used by 400,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
Build a customer obsessed brand leveraging reviews, and improve brand loyalty, retention, and growth.
ReviewTrackers enables brands to forecast market trends by listening to customer feedback to ensure your offering appeals to your target audience. Creating personalized experiences based on feedback will increase customer retention. Ensure your brand is exceeding customer expectations by aggregating reviews from the top directories and tracking what customers are saying about their experiences.
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Features
- Reporting/Analytics
- Complaint Monitoring
- SMS Messaging
- Data Import/Export
- Customer Experience Management
- CRM Software
- Visual Analytics
- Customizable Templates
- Trend Analysis
- Customizable Forms
