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366 results
Momentive combines people-centric solutions with an agile AI-powered platform to reshape your customer experience. Learn more about Momentive
Increase your overall customer satisfaction with Momentive by identifying areas of improvement after key customer interactions. With our purpose-built CSAT programs, you can measure customer satisfaction (CSAT) score in real time across multiple channels, tie it to specific products, services, or processes, and enable your teams to respond to feedback fast by triggering follow-up actions. Contact us to learn about a tailored CSAT program for your business. Learn more about Momentive

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms. Learn more about GetFeedback

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction. Learn more about IntouchSurvey
Nothing travels faster than Voice of Customers (VoC). IntouchSurvey™ is a survey tool optimized to help multi-unit businesses understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your VoC data with a customizable survey builder, custom dashboards, built-in logic, and granular filters. Manage survey health and use fatigue protection to maximize response rates. Use the built-in contact center to simplify survey deployments and track responses over time. Learn more about IntouchSurvey

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Measure & improve Customer Satisfaction with Zonka Feedback CSAT Surveys. Take feedback in-app, on tablets, through email, or SMS. Learn more about Zonka Feedback
Zonka Feedback CSAT Software helps you to take feedback from customers in real-time with CSAT Surveys. Track your Customer Satisfaction with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning. Customize surveys with logo, branding, background, and questions. Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more. Learn more about Zonka Feedback

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Mobile and cloud-based market research solution for businesses that helps collect, share and collaborate over research-based data. Learn more about SurveyMonkey Enterprise
SurveyMonkey Enterprise empowers businesses to capture and act on critical feedback to drive growth and innovation at scale with advanced security and compliance features. Integrate survey feedback with your technology stack to enrich decision-making and automate workflows. SurveyMonkey's products, enterprise solutions, and integrations enable more than 335,000 organizations to deliver better customer experiences, increase employee retention, and unlock growth and innovation. Learn more about SurveyMonkey Enterprise

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
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Keatext helps you easily analyze and build a 360-degree view of your customer feedback to understand what drives customer satisfaction. Learn more about Keatext
Understanding how customers feel and what drives behavior at each step of the customer journey is difficult. With Keatext, you can easily build a 360-degree view of your customer feedback to understand what drives NPS in surveys, star ratings in reviews, or problems in support tickets - all in one platform. Reduce your analysis time by 98% and improve CX with our innovative AI, seamless integration with apps like Zendesk and Surveymonkey, interactive dashboards, and shareable reports! Learn more about Keatext

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Automate your Customer Satisfaction operations in minutes with ready-to-use templates. Try Pipefy for free. Learn more about Pipefy
Pipefy is the one platform with everything you need to achieve great Customer Satisfaction results. Improve customer satisfaction and CSAT scores with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform. Try Pipefy for free. Learn more about Pipefy

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Delightfully easy to use one-click satisfaction surveys for service minded professionals. Learn more about Simplesat
Simplesat is the fun and easy way to collect CSAT, CES (Customer Effort Score, and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action! Learn more about Simplesat

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Wonderflow predictive AI makes sense of all types of customer feedback to help you be successful in competitive markets. Learn more about Wonderflow
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow Unified VoC Analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. **Wonderflow is tailored to consumer electronics, insurance, logistics, tyres, and cosmetics enterprises.** Learn more about Wonderflow

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Built for large companies, Key Survey is a flexible, scalable, and integrated platfom for tracking and improving customer satisfaction. Learn more about Key Survey
Built for large companies, Key Survey is a flexible, scalable, and integrated platform for tracking and improving customer satisfaction. Use beautiful and engaging surveys, automated notifications and workflows, and powerful analytic tools to understand exactly where to make improvements or promote good behaviors. When you connect Key Survey to your other IT systems, you'll close the loop between Marketing, Sales, Operations, and Customer Care. Learn more about Key Survey

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
ReviewTrackers business solutions allow for analyzing, amplifying & maximizing insights to accelerate acquisition and retention. Learn more about ReviewTrackers
ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. Our business solutions allow for analyzing, amplifying, and maximizing insights to accelerate business acquisition and improve retention while driving more authentic connections with customers. Learn more about ReviewTrackers

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Collect immediate customer feedback with Nicereply. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive Learn more about Nicereply
Nicereply CX = The effortless way to champion customer experience Teams at companies like Microsoft, Lenovo, and Hubspot use Nicereply to: - collect immediate feedback - use one-click CSAT, CES & NPS surveys - measure feedback per agent, team, country, or the entire company - customize surveys in terms of branding, questions, and scales - increase survey response rates by 200% - benefit from multiple survey distribution options - choose from a variety of integrations & more Learn more about Nicereply

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Engage more customers the personal way with interactive videos. Learn more about VideoAsk
Want to show up for your customers in a way that’s as personal as it is scalable? Welcome people onboard, give support, get feedback, and make deeper connections, with VideoAsk. Learn more about VideoAsk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Engage better with your customers with conversational surveys. Gauge customer pulse periodically and improve customer satisfaction. Learn more about SurveySparrow
SurveySparrow helps you create interactive customer feedback surveys. Measure customer satisfaction index, identify & fix problem areas, close the feedback loop & improve customer relationships, effortlessly. Gauge your customer pulse periodically with Recurring Surveys and keep a tab on your CSAT score. With easy sharing options, reach out your customers via Web, Mobile, Social, and E-mail to easily collect feedback from your customers, anytime, anywhere. Learn more about SurveySparrow

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Yotpo is a leading eCommerce marketing platform with data-driven, integrated solutions for reviews, loyalty, SMS marketing, and more. Learn more about Yotpo
With Yotpo, you can understand what your customers are saying about your products and brand and gain actionable insights to make better business decisions. Using sentiment analysis and natural language processing, Yotpo breaks down customer feedback into powerful consumer data. Track changes over time to recognize trends in consumer preferences and satisfaction. Learn more about Yotpo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Optimize review management process with 5-star rating system, auto social posting, and negative feedback blocking capability. Learn more about GetMoreReviews
CAPTERRA VISITORS: Get 30% Off Your First Month! Get More Reviews is the #1 most trusted reputation management and review generation software used to optimize your review management process with a 5-star rating system, auto social posting, and negative feedback blocking capability. With Get More Reviews, you'll be able to turn your happiest customers into 5 star reviews online and generate real, authentic reviews on multiple online review sites including Google, Facebook, and much more! Learn more about GetMoreReviews

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Quickly analyze how effective your customer service is by segmenting data by a customer service agent or by type of interaction. Discover 175+ help desk features including gamification features and a built-in CRM. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canny is a user feedback tool built to cover everything you need to navigate the entire feedback cycle. Learn more about Canny
Capture, organize, and analyze user feedback in one place to inform your product decisions. Prioritize feedback, build a roadmap, and close the communication loop with a built-in changelog. Learn more about Canny

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Our Experience Management Software can help you improve client and caregiver satisfaction and become an award-winning agency. Learn more about Home Care Pulse | Experience Management
Our Experience Management Software can help you improve client and caregiver satisfaction and become an award-winning agency. Learn more about Home Care Pulse | Experience Management

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too! Learn more about Quality Driven Software
Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too! Learn more about Quality Driven Software

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Upzelo helps businesses reduce their churn and increase retention, through real-time data, customised offers and feedback. Learn more about Upzelo
Upzelo is a web based platform that helps businesses reduce their churn and improve their customer satisfaction. Upzelo steps in before cancellation and through customised offers, real time data and better customer feedback it works to help reduce your churn. This allows you to stop wasting your time and money trying to win back lapsed customers. It's time to give retention more attention. Learn more about Upzelo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk
HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Refiner is a customer & user survey platform built for SaaS companies Learn more about Refiner
Close the customer feedback loop with a survey platform for SaaS. Launch NPS, CSAT, CES, PMF or build your own custom survey. Get more survey responses with our highly configurable in-app survey widgets, automate actions based on answers, and quickly. Uncover new insights instantly, increase conversions and better retain your customers. Alert your team, enrich CRM profiles, trigger personalised campaigns, or update your backend API with webhooks. Learn more about Refiner

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback. Learn more about SurveyLegend
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Tidio is a customer service platform that combines live chat and chatbots to improve customer satisfaction and generate more sales. Learn more about Tidio
Tidio is the customer service platform that allows you to improve your customers’ satisfaction by combining live chat and chatbots. Thanks to Tidio, your customers can reach you in real-time when you are available, or get assistance provided by chatbots when you are busy. Our AI-powered chatbots can take orders for you, answer up to 40% of customers’ inquiries in an instant, collect customers’ feedback and reduce response and resolution times. Learn more about Tidio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Learn more about monday sales CRM
monday sales CRM is the best customer satisfaction software to help you manage your customers' information and satisfaction. Digitize your forms and turn responses into workflows easily with monday.com's no-code platform. Create your forms in minutes, and embed your form anywhere or share a link to get customer feedback instantly. Compile all your responses into a simple and visual board, analyze your replies, get insights, and break it down by a multitude of different parameters. Learn more about monday sales CRM

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
NiceJob is the easiest way to increase customer satisfaction + create advocates. Like word of mouth only 1000x better. Try it free! Learn more about NiceJob
Never send a survey again while knowing exactly what your customers think about your business. NiceJob is the easiest way to increase customer satisfaction + create advocates by getting them to recommend your business to all their friends via online reviews and referrals. Like word of mouth only 1000x better. See who your biggest fans are, and quickly respond to customer satisfaction issues. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Don't just send another boring feedback survey: Typeform makes feedback fun with beautiful, interactive forms. Learn more about Typeform
What if giving feedback could be fun for your customers, while you get better data? Sound too good to be true? Meet Typeform: beautiful, responsive forms that you can customize to your brand. When the form feels friendlier, customers will open up more. Then send the feedback automatically wherever you need it with 120+ integrations to your favorite apps. All with zero code. Learn more about Typeform

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Swell helps prospects find your business through online reviews, converts website visitors, & turns customer interactions into revenue. Learn more about Swell
Swell is a reputation management platform that helps local businesses get new customers & upgrades their customer engagement with personalized automation. Swell does this by helping prospects find your business through online reviews, rank higher in search results, and modernizes the way businesses communicate by converting website visitors into customers. Swell is optimized for customers’ preferred communication method of SMS messaging. These solutions turn customer interactions into revenue. Learn more about Swell

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
The most professional survey software for your company (NPS, Customer satisfaction, HR, Employee feedback, Customer Experience) Learn more about Startquestion
The most professional survey software for your company. Popular survey types: - NPS, Customer satisfaction, - HR, Employee feedback, Customer Experience, Exit Interview, Candidate Experience - Website widget Learn more about Startquestion

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates. Learn more about Zoho CRM Plus
Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more. Learn more about Zoho CRM Plus

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
UniFocus technology offers best-in-class workforce management tools that empower managers to make smarter, faster decisions. Learn more about UniFocus
UniFocus is a leader in workforce optimization, combining labor-management solutions and time and attendance systems with customer and employee engagement insights. UniFocus's tools leverage a deep well of industry expertise to make labor forecasting, budgeting, scheduling, and compliance a breeze. Our cloud-based tools allow our software to integrate with your existing systems and provide powerful business insights from any device at any time. Learn more about UniFocus

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Improve customer satisfaction with dynamic chat, behavioral segmentation and a truly personalized experience with FROGED's robust tool. Learn more about Froged
Increase customer satisfaction with personalized proactive customer support based on user behavior. *NPS surveys *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Calls from within the App *Assign the right agent for specific customer needs Over 2k software integrations. Try our FREE trial today! Learn more about Froged

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Cloud-based experience management platform helps organizations capture, analyze, and act on customer feedback to improve brand value. Learn more about Medallia Experience Cloud
Medallia, the pioneer and global leader in experience management and engagement, helps everyone from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing your organization. Our cloud-based platform captures the broadest and deepest spectrum of solicited and unsolicited feedback data and serves up intelligent insights to help guide employees' daily decision-making. Learn more about Medallia Experience Cloud

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Lightweight customer satisfaction software for online products and services Learn more about Survicate
Lightweight customer satisfaction software for online products and services. Capture and track experiences and feedback in all critical moments of the customer journey. Collect website feedback, product experience, customer service satisfaction, and track NPS. Easy to start with, quick to deliver value, powerful when needed. One-click native integrations with your everyday tools. Comes with real-time support and fair pricing. Learn more about Survicate

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Use Qualaroo to design CSAT surveys and analyze the feedback with AI-sentiment analysis to improve customer satisfaction and experience Learn more about Qualaroo
Qualaroo is a survey and analysis software featuring advanced reporting to help you gauge the customer experience. Create CSAT surveys along with CES, NPS, SUS, exit-intent surveys from scratch with personal branding, or use ready-to-use templates with 100+ questions. Leverage its sentiment analysis to decode free-text answers in real-time. Integrate with Salesforce and Hubspot to share CSAT feedback across multiple platforms and take proactive measures to improve overall customer satisfaction. Learn more about Qualaroo

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale customer and partner training. Learn more about Skilljar Customer Education
Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. Companies who care about product adoption and customer success--like Tableau, DocuSign, Twilio, Procore, and Gong.io--use Skilljar. Learn more about Skilljar Customer Education

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Thematic is a feedback analytics platform built to automatically make sense of all customer feedback and find actionable insights. Learn more about Thematic
Thematic is a feedback analytics platform built to make sense of your customer and user feedback, empowering you to make the most impactful decisions to drive growth. Combines and analyzes thousands of pieces of feedback across data sources in minutes. Uncover actionable insights fast. See emergent issues as they happen. There's no manual coding or training of AI models. Work smarter, not harder in uncovering growth opportunities from surveys, social media, online reviews, and more. Learn more about Thematic

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
STAMP is a B2B Retention Automation Platform that determines how well you are delivering on the needs of your most important customers. Learn more about STAMP
STAMP is a B2B Retention Automation Platform for companies with > $25M in revenue that visualizes data in real time, starting with a summary dashboard across your customer base, while enabling drill down to each and every client. STAMP also provides comparative analytics by decision maker, company, and account manager. STAMP empowers organizations to analyze whats most important to their customers, measure performance in key categories, and implement Playbooks to retain key accounts. Learn more about STAMP

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer communication management (CCM) is a planned strategy that allows organizations to design,manage, & deliver all outbound tasks. Learn more about FCI Customer Communication Management
FCI is Customer Communications and Experience Management organization. We are keenly focused on delivering the world’s most meaningful customer experiences by using our SaaS offerings. FCI CCM is a smart solution that aims at bridging the gap between organizations and their customers by helping them create, manage and deliver dynamic, interactive, and personalized Omnichannel communications. For more information about FCI, visit https://fci-ccm.com/ Learn more about FCI Customer Communication Management

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Increase your customers' satisfaction with the help of JustLikeAPi. Analyze and respond to reviews from a single place. Learn more about justLikeAPI
Want to dig more into your customers' satisfaction? JustLikeAPI is here to help you! JustLikeAPI is an advanced data extraction API service that enables companies to access, monitor, analyze and respond to reviews, or other data related to user accounts across dozens of review sites or social networks from a single place. Learn more about justLikeAPI

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Integrated tools and processes to increase guest satisfaction and revenue. Learn more about Guest Satisfaction Surveys
Gather valuable feedback direct from guests with our customizable surveys. Turn insight into action and watch guest satisfaction, revenue and demand grow. Learn more about Guest Satisfaction Surveys

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Canada Local product
Press'nXPress

Press'nXPress

(0) Canada Local product
Press'nXPress is an all-in-one customers and employees feedback solution that generates insights to deliver better experiences. Learn more about Press'nXPress
Press’nXPress helps organizations to improve customer experience and employee engagement by providing them real-time insights. A feedback solution that continuously measures satisfaction at all physical and digital touchpoints. Automatically analyzes data and generates actionable insight which enables organizations to detect the experience gap, take action and close the customer feedback loop. Utilizes experience metric scores such as XPress, NPS, CSAT, eNPS, eSAT, and sentiment score. Learn more about Press'nXPress

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Zendesk offers the industry leading customer support solution.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to increase customer satisfaction. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels.
Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

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  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis
Customer satisfaction software includes feedback, texting software, sentiment analysis, messaging and reviews.
Podium is an Interaction Management platform that's redefining the modern relationship between local businesses and their customers. With tools to get insights in real-time from text-based feedback. The Podium messaging platform also makes it easy to manage all your customer interactions from Facebook messages, Google's click-to-message and inbound texts from one dashboard. Customer satisfaction starts at the first interaction and continues through the entire customer journey. Learn more about Podium

Features

  • Reporting/Analytics
  • Complaint Monitoring
  • Survey/Poll Management
  • Sentiment Analysis
  • Multi-Channel Communication
  • Trend Analysis