---
description: Compare the best Customer Satisfaction Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Customer Satisfaction Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](https://www.capterra.ca/directory/30541/customer-satisfaction/software)

# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [GiveMe5.ai](https://www.capterra.ca/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) — AI agents manage your reviews, Google Business Profiles, and local rankings 24/7. Built for agencies and multi-location brands.
2. [Typeform](https://www.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
3. [SurveySparrow](https://www.capterra.ca/software/168823/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow enhances customer satisfaction by turning feedback into actionable insights, improving experiences, and driving loyalty.
4. [Zoho CRM Plus](https://www.capterra.ca/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
5. [Intercom](https://www.capterra.ca/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
6. [SurveyLegend](https://www.capterra.ca/software/156752/surveylegend) — 4.6/5 (963 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer satisfaction.
7. [Listen360](https://www.capterra.ca/software/151950/listen360) — 4.8/5 (56 reviews) — Turn customer feedback into growth with AI insights, real-time analytics, and automated reviews that boost loyalty and retention.
8. [Weave](https://www.capterra.ca/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
9. [Survicate](https://www.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) — Collect, analyze, and act on customer feedback across channels with Survicate. Use AI, 40+ native integrations, translations, and more.
10. [Quality Driven Software](https://www.capterra.ca/software/159447/quality-driven-software) — 4.9/5 (24 reviews) — Customer satisfaction feedback management. Increase profits, decrease churn, get more online reviews. Yep- we do that too\!
11. [IntouchSurvey](https://www.capterra.ca/software/211342/intouchsurvey) — 5.0/5 (1 reviews) — Collect Voice of Customer data with flexible survey software, and close the loop on every customer interaction.
12. [SurveyMonkey](https://www.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) — Improve customer satisfaction with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with 200+ integrations
13. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Increase customer satisfaction with self-service tools that help customers find the answers they need.
14. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
15. [Pipedrive](https://www.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more.
16. [Jotform](https://www.capterra.ca/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
17. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
18. [Trustpilot](https://www.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
19. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) — Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
20. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
21. [Sogolytics](https://www.capterra.ca/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.
22. [Birdeye](https://www.capterra.ca/software/152997/birdeye) — 4.7/5 (702 reviews) — Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking.
23. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) — Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform.
24. [Lime Connect](https://www.capterra.ca/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
25. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features.

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## Related Categories

- [Survey Tools](https://www.capterra.ca/directory/30092/survey/software)
- [NPS Software](https://www.capterra.ca/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.ca/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.ca/directory/31024/review-management/software)
- [Employee Engagement Software](https://www.capterra.ca/directory/30817/employee-engagement/software)

## Links

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Enterprise-grade customization, collaboration, and admin features make protecting customer data and adhering to brand guidelines seamless. \n\nRegardless of experience level, team members across your company can capture and act on customer insights quickly using benchmarkable templates and powerful analysis features. Improve customer satisfaction with AI-powered surveys & analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8a170d5-f00f-4bc4-bb3c-53f779e744b1.jpeg","url":"https://www.capterra.ca/software/32728/surveymonkey","@type":"ListItem"},{"name":"Zendesk Suite","position":13,"description":"Zendesk makes it easy for your customers to get the help they need, when they need it. Zendesk is a support solution that helps you stay connected with customers using their favorite channels. Always take the right action, with a unified customer view, world-class dashboard analytics, and workflows that automates and optimizes the experience. 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Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Pipedrive","position":15,"description":"Pipedrive is a cloud-based customer relationship management (CRM) software that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it helps teams attract and close leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.ca/software/132666/pipedrive","@type":"ListItem"},{"name":"Jotform","position":16,"description":"Easily collect and track customer satisfaction data using powerful surveys from Jotform Enterprise. With thousands of ready-to-use, customizable templates, you can deploy branded surveys in minutes. Meet your customers where they are with easy social media sharing and website embedding, all while flowing submission data to Jotform Tables. Automatically generate beautiful, powerful reports to quickly gain customer satisfaction insights from large datasets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba1007d-abcd-4fe1-aeb3-964fd08702cb.png","url":"https://www.capterra.ca/software/158456/jotform-4-0","@type":"ListItem"},{"name":"LiveAgent","position":17,"description":"LiveAgent’s customer experience platform enables you to harness the power of a fully-featured analytics package that gives you powerful data analysis and reporting tools. Analyze the effectiveness of your customer support by segmenting data by a customer service agent or by type of interaction. \n\nDiscover 150+ help desk features including gamification and a built-in CRM. With LiveAgent, building exceptional customer relationships is easy. \n\nStart your free trial today, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"Trustpilot","position":18,"description":"Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers & businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.capterra.ca/software/169618/trustpilot","@type":"ListItem"},{"name":"Nextiva","position":19,"description":"Get answers fast with Nextiva Surveys, our online customer satisfaction software. Collect the answers you need to understand your audience and make better decisions. Featuring nine question types, survey templates, email notifications, skip logic, and more, Nextiva Surveys provides the tools needed to measure respondents. Plus, businesses can customize landing pages, thank you pages, colors, and everything in between! Seamlessly integrate with other Nextiva products for a full view of customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Sogolytics","position":21,"description":"SogoCX empowers organizations to elevate customer satisfaction by turning every interaction into actionable insight. Through AI-driven surveys, sentiment analysis, and real-time dashboards, businesses can understand what truly influences satisfaction, then act quickly to improve it.  \n\nFrom first impressions to post-purchase follow-ups, SogoCX identifies friction points, automates responses, and highlights opportunities to delight customers. With dynamic logic, workflow automation, and seamless integrations, teams can resolve issues faster, strengthen relationships, and measure the impact of every improvement.  \n\nThe result: higher satisfaction scores, stronger loyalty, and sustained growth fueled by meaningful feedback.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2870199f-b57a-4f48-8c30-b1660c8c8060.png","url":"https://www.capterra.ca/software/127957/sogosurvey","@type":"ListItem"},{"name":"Birdeye","position":22,"description":"Birdeye is an AI-based customer experience platform that helps teams automate and enhance online interactions. The system features a 24/7 AI chatbot that engages website visitors, answers questions, books appointments, and captures leads when teams are unavailable. The chatbot delivers personalized, human-like responses through natural language processing capabilities.\n\nBirdeye includes a Smart Inbox that consolidates web chat conversations into a single dashboard, allowing for efficient management and consistent messaging with customizable templates and auto-replies. The platform smoothly transitions conversations from AI to live agents for complex inquiries. Birdeye integrates with various applications and partners with Google to manage reviews, listings, and social media posts. Through its combination of conversational AI, smart inbox tools, and integration capabilities, Birdeye creates a comprehensive solution for online customer engagement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/47c8bf22-df48-4b25-bdc7-87397acf0ce9.png","url":"https://www.capterra.ca/software/152997/birdeye","@type":"ListItem"},{"name":"Freshservice","position":23,"description":"Freshservice transforms IT from a reactive cost center into an enabler of exceptional employee experiences. Deliver consumer-grade support with a unified, \"one front door\" approach across the enterprise. \n\nPowered by Freddy AI, employees get instant, conversational self-service directly in the channels they already use, like Slack and Microsoft Teams. \n\nBy resolving routine requests autonomously and intelligently routing complex issues to the right agents with full context, Freshservice drastically reduces wait times and frustration. \n\nMove beyond measuring ticket closures to orchestrating outcomes, ensuring every interaction builds trust, reduces effort, and consistently drives CSAT and ESAT scores above 90%.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ca/software/132997/freshservice","@type":"ListItem"},{"name":"Lime Connect","position":24,"description":"Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.\n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.ca/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":25,"description":"Tidio is a customer experience platform, capable of creating exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—the game-changing conversational AI for customer satisfaction. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nEngage your customers in real-time via live chat and social media integrations.\n\nManage all communication in a single dashboard.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30541/customer-satisfaction/software#itemlist","numberOfItems":25}
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