---
description: Compare the best Call Recording Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Recording Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)

# Call Recording Software

Canonical: https://www.capterra.ca/directory/30533/call-recording/software

Page: 1 / 12\
Next: [Next page](https://www.capterra.ca/directory/30533/call-recording/software?page=2)

> Call Recording software allows organizations to obtain records of employees' interactions with customers. Phone recording software provides full-time, random, and on-demand phone recording, allows employees to save, sort, and retrieve call recordings on their computers. Automatic call recorder software is related to Call Center software, Customer Service software and Help Desk software. Browse all call recording software in Canada to find the best tool for your organization.

-----

## Products

1. [Dialpad](https://www.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (570 reviews) — AI-powered call recording that turns every call into actionable intelligence.
2. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — Listen live or record and transcribe phone calls to unlock data to confidently make customer experience \& sales coaching decisions.
3. [RECITE](https://www.capterra.ca/software/153219/recite) — 5.0/5 (4 reviews) — RECITE delivers unique insights into your interactions by analyzing content from multiple modalities, including voice, video and chat.
4. [CallRail](https://www.capterra.ca/software/141829/callrail) — 4.5/5 (173 reviews) — CallRail's Call Recording allows you to review calls at any time to help you coach your customer service teams and qualify leads.
5. [Salesloft](https://www.capterra.ca/software/157977/Salesloft) — 4.3/5 (232 reviews) — Cloud-based sales platform that helps businesses manage deals, automate engagement, forecast revenue, and coach sellers using.
6. [800.com](https://www.capterra.ca/software/208208/800-com) — 4.7/5 (364 reviews) — We are a full business phone system providing everything you need to communicate with your customers, all in one place.
7. [Intulse](https://www.capterra.ca/software/161865/intulse) — 4.4/5 (132 reviews) — Hosted VoIP service for large \& small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support.
8. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (225 reviews) — Record, review, and improve every call. JustCall's call recording turns conversations into coaching fuel. Free 14-day trial.
9. [Dialing Innovations Call Center Application Suite](https://www.capterra.ca/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
10. [Weave](https://www.capterra.ca/software/141842/weave) — 4.4/5 (697 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
11. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
12. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
13. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
14. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — RingCentral phone system can automatically record inbound and outbound calls for individual users or inbound calls for departments.
15. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — \#1 online CRM with call recording. Over 15 million businesses use Bitrix24 as their cloud PBX and CRM.
16. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
17. [Fathom](https://www.capterra.ca/software/1037530/fathom) — 5.0/5 (809 reviews) — Fathom is the \#1-rated AI meeting partner: bot or bot-free capture, AI summaries, CRM sync, and searchable meeting history.
18. [Fireflies](https://www.capterra.ca/software/197037/fireflies) — 4.9/5 (735 reviews) — Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms.
19. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — World's leading cloud-based call center software. Call recording, monitoring, analytic routing and customer-centric features.
20. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
21. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
22. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
23. [Gong](https://www.capterra.ca/software/157969/gong-io) — 4.8/5 (561 reviews) — Gong records and analyzes your team’s calls via web conferencing and phone, and surfaces recommendations to help you win more deals.
24. [Twilio](https://www.capterra.ca/software/180158/twilio-communications-platform) — 4.4/5 (512 reviews) — Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications.
25. [Five9](https://www.capterra.ca/software/132405/five9) — 4.2/5 (487 reviews) — Cloud Contact Center and Call Recording with Practical AI - Inbound, Outbound, ACD, IVR, 4 Dialers, Chat, Call Recording, and CRMs.

-----

Page: 1 / 12\
Next: [Next page](https://www.capterra.ca/directory/30533/call-recording/software?page=2)

## Related Categories

- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Call Tracking Software](https://www.capterra.ca/directory/30901/call-tracking/software)
- [Business Phone Systems Software](https://www.capterra.ca/directory/31101/business-phone-systems/software)
- [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30533/call-recording/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/30533/call-recording/software> |
| de | <https://www.capterra.com.de/directory/30533/call-recording/software> |
| de-AT | <https://www.capterra.at/directory/30533/call-recording/software> |
| de-CH | <https://www.capterra.ch/directory/30533/call-recording/software> |
| en | <https://www.capterra.com/call-recording-software/> |
| en-AE | <https://www.capterra.ae/directory/30533/call-recording/software> |
| en-AU | <https://www.capterra.com.au/directory/30533/call-recording/software> |
| en-CA | <https://www.capterra.ca/directory/30533/call-recording/software> |
| en-GB | <https://www.capterra.co.uk/directory/30533/call-recording/software> |
| en-IE | <https://www.capterra.ie/directory/30533/call-recording/software> |
| en-IL | <https://www.capterra.co.il/directory/30533/call-recording/software> |
| en-IN | <https://www.capterra.in/directory/30533/call-recording/software> |
| en-NZ | <https://www.capterra.co.nz/directory/30533/call-recording/software> |
| en-SG | <https://www.capterra.com.sg/directory/30533/call-recording/software> |
| en-ZA | <https://www.capterra.co.za/directory/30533/call-recording/software> |
| es | <https://www.capterra.es/directory/30533/call-recording/software> |
| es-AR | <https://www.capterra.com.ar/directory/30533/call-recording/software> |
| es-CL | <https://www.capterra.cl/directory/30533/call-recording/software> |
| es-CO | <https://www.capterra.co/directory/30533/call-recording/software> |
| es-CR | <https://www.capterra.co.cr/directory/30533/call-recording/software> |
| es-DO | <https://www.capterra.do/directory/30533/call-recording/software> |
| es-EC | <https://www.capterra.ec/directory/30533/call-recording/software> |
| es-MX | <https://www.capterra.mx/directory/30533/call-recording/software> |
| es-PA | <https://www.capterra.com.pa/directory/30533/call-recording/software> |
| es-PE | <https://www.capterra.pe/directory/30533/call-recording/software> |
| fi | <https://www.capterra.fi/directory/30533/call-recording/software> |
| fr | <https://www.capterra.fr/directory/30533/call-recording/software> |
| fr-BE | <https://fr.capterra.be/directory/30533/call-recording/software> |
| fr-CA | <https://fr.capterra.ca/directory/30533/call-recording/software> |
| fr-LU | <https://www.capterra.lu/directory/30533/call-recording/software> |
| it | <https://www.capterra.it/directory/30533/call-recording/software> |
| ja | <https://www.capterra.jp/directory/30533/call-recording/software> |
| ko | <https://www.capterra.co.kr/directory/30533/call-recording/software> |
| nb | <https://www.capterra.no/directory/30533/call-recording/software> |
| nl | <https://www.capterra.nl/directory/30533/call-recording/software> |
| nl-BE | <https://www.capterra.be/directory/30533/call-recording/software> |
| pl | <https://www.capterra.pl/directory/30533/call-recording/software> |
| pt | <https://www.capterra.com.br/directory/30533/call-recording/software> |
| pt-PT | <https://www.capterra.pt/directory/30533/call-recording/software> |
| sv | <https://www.capterra.se/directory/30533/call-recording/software> |
| tr | <https://www.capterra.web.tr/directory/30533/call-recording/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Recording Software","description":"Compare the best Call Recording Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/30533/call-recording/software","about":{"@id":"https://www.capterra.ca/directory/30533/call-recording/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/30533/call-recording/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/30533/call-recording/software#webpage","@type":["WebPage","CollectionPage"],"mainEntity":{"@id":"https://www.capterra.ca/directory/30533/call-recording/software#itemlist"},"publisher":{"@id":"https://www.capterra.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.capterra.ca/#website"}},{"@id":"https://www.capterra.ca/directory/30533/call-recording/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Recording Software","position":2,"item":"https://www.capterra.ca/directory/30533/call-recording/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Call Recording Software - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/30533/call-recording/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Dialpad","position":1,"description":"Call recording shouldn't just be an archive nobody watches. Dialpad turns every recorded call into operational intelligence, Agentic AI reasons through the conversation in real time, generating transcripts, summaries, and action items instead of leaving recordings unreviewed. That intelligence compounds across 775M+ AI recaps and counting, surfacing coaching moments, resolution patterns, and compliance visibility as they happen. All recordings and the insight built on them are governed by Dialpad's Guardian layer, giving enterprises secure, auditable oversight of every voice interaction at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ca/software/190976/dialpad-sell","@type":"ListItem"},{"name":"CTM","position":2,"description":"CTM is a global conversation analytics provider giving marketers data to make confident strategy decisions. \n\nGain a strategic advantage and a thorough understanding of your customer’s full journey with a suite of conversation intelligence tools. Unlock the stories hidden in your customer communications with call recordings and transcriptions. Quickly review a specific call or segments of calls and encourage team productivity with real-time coaching opportunities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.ca/software/152004/call-tracking-software","@type":"ListItem"},{"name":"RECITE","position":3,"description":"Capture, Process, Analyze and Act upon all your interactions both customer facing and in the back office. RECITE includes features such as call, chat, video and screen recording; quality management; speech insights; dashboards; widgets; reports; PCI 3.0., MiFIID 2, BASEL II compliance; web-based live monitoring; APIs for provisioning, media control and search and playback  and much more. Leading to realization of  higher profits, better customer retention, improved performance and protection!","image":"https://images.g2crowd.com/uploads/product/image/d784f94670c823c22a85339f587aba71/recite.png","url":"https://www.capterra.ca/software/153219/recite","@type":"ListItem"},{"name":"CallRail","position":4,"description":"CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketing analytics and business communications solutions deliver real-time insights that help our customers market with confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.capterra.ca/software/141829/callrail","@type":"ListItem"},{"name":"Salesloft","position":5,"description":"Salesloft is a cloud-based revenue platform that brings together sales engagement, deal management, forecasting, and conversation intelligence in one place. Sales teams use Salesloft to manage pipelines, track buyer interactions, and forecast revenue across the full sales cycle.\n\nCore features include automated outreach cadences, call recording and analysis, deal health tracking, and real-time coaching tools. Managers can monitor team performance and pipeline health from a single dashboard.\n\nSalesloft is best suited for midsize to large B2B sales teams across technology, financial services, and professional services industries.","image":"https://images.g2crowd.com/uploads/product/image/e23b68d4b4537c74be947bb2f8ad5803/salesloft.png","url":"https://www.capterra.ca/software/157977/Salesloft","@type":"ListItem"},{"name":"800.com","position":6,"description":"800.com is an AI-powered business phone and call intelligence platform trusted by more than 45,000 companies, from solo operators to multi-location agencies. It combines a modern cloud phone, marketing call tracking, and built-in AI on a single platform — so every call gets answered, attributed, and turned into action.\n\nActivate a toll-free, local, or premium vanity number in minutes, or port your existing number for free. Take calls anywhere using the desktop and iOS/Android apps with VoIP and Wi-Fi calling, and route every call exactly where it needs to go with standard, sequential, or simultaneous forwarding, custom hours, extensions, voicemail with transcription, business greetings, and call screening.\n\nThe AI layer is what sets 800.com apart from legacy VoIP providers. 800 AI Agents answer your calls 24/7 — qualifying leads, booking appointments on Google Calendar or Calendly, and handling FAQs in your own voice and brand, with no engineering required. 800 Intelligence runs on top","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534977e2-2c76-4af9-aa78-c7caafb81b6a.png","url":"https://www.capterra.ca/software/208208/800-com","@type":"ListItem"},{"name":"Intulse","position":7,"description":"Hosted VoIP service providing managed cloud VoIP phone systems (aka cloud-based VoIP or cloud/hosted PBX) with speed, flexibility & many features to large & small businesses. Intulse's affordable VoIP internet phone and connectivity solutions increase productivity through software/apps, VoIP CRM integrations (such as Salesforce, HubSpot, Redtail, Wealthbox), softphone/virtual phone capabilities, and more. Get industry-leading, 100% US-based customer service for your business VoIP solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/257f1094-1fc8-4e6b-8ebd-19bb403fb23c.png","url":"https://www.capterra.ca/software/161865/intulse","@type":"ListItem"},{"name":"JustCall","position":8,"description":"JustCall records every call and does the analysis for you. AI-generated transcripts, sentiment scores, and moment-by-moment breakdowns make it easy to spot what's working and where reps need support — without listening to hours of recordings. Use insights to coach smarter, resolve disputes faster, and maintain compliance. All recordings sync automatically to your CRM. Start your 14-day free trial.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.ca/software/157853/justcall","@type":"ListItem"},{"name":"Dialing Innovations Call Center Application Suite","position":9,"description":"Dialing Innovations provides hosted services in the call center applications, sip trunking, and hosted phone systems space.  Dialing Innovations has 4000+ customers around the world.   With Dialing Innovations customers see massive reductions in costs and dramatic increases in production.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0966d86a-966c-45aa-8dcc-51c50d21c96d.png","url":"https://www.capterra.ca/software/173066/call-center-applications","@type":"ListItem"},{"name":"Weave","position":10,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.ca/software/141842/weave","@type":"ListItem"},{"name":"Zendesk Suite","position":11,"description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":12,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"LiveAgent","position":13,"description":"LiveAgent offers powerful features to seamlessly manage your entire help desk process. Record inbound calls and send them directly to voicemail, email, fax, SMS, or any other channel you choose. You can also receive live call recordings in one easy dashboard.  Then, make follow-up calls right from within the app. Setup is quick and simple — Manage incoming contacts anywhere via any device and easily switch providers without losing recorded data. See why LiveAgent equals superb customer service.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"RingEX","position":14,"description":"The RingEX Automatic Call Recording feature easily enables recording of your inbound and outbound calls. It's easy to setup! With just a few clicks, admins can enable this feature for one or multiple users. \n\nSave as much as 100,000 recordings per account! Recordings can be downloaded for review and playback, and are emailed automatically to users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.capterra.ca/software/132178/ringcentral-mvp","@type":"ListItem"},{"name":"Bitrix24","position":15,"description":"Looking for CRM with voice recording? That's Bitrix24. Bitrix24 records both incoming and outbound phone calls. If you'd like to forward phone call to your number or mobile phone and have the conversation recorded anyway, our CRM lets you do that.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Ringover","position":16,"description":"Use Ringover's call recording software to easily record, play back, download and store your inbound and outbound business calls. Improve the quality of your customer service and the performance of your support and sales teams or simply retain conversation recordings to comply with the law. From only £21 per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.ca/software/169627/ringover","@type":"ListItem"},{"name":"Fathom","position":17,"description":"Fathom, the #1-rated AI meeting partner, captures what matters in every conversation and turns it into momentum for what comes next. Now part of Superhuman.\n\nMeeting Capture: Bot-based or fully Bot-Free capture across Zoom, Google Meet, and Microsoft Teams, with support for multiple languages. Bot-free available on Mac now; Windows coming soon.\nMobile: iOS app\nAI Summaries: Action items, follow-up email drafts, and 17+ summary templates.\nCRM Sync: Summaries and notes sync automatically to HubSpot, Salesforce, and Close, with integrations for Slack, Notion, Asana, and Zapier.\nMeeting Intelligence: Ask Fathom surfaces answers across your entire meeting history, Trackers proactively alert you when topics you care about come up, and AI Scorecards help you assess call quality. Fathom's MCP integration connects that same knowledge to Claude and ChatGPT.\n\nOutcome: Teams cut post-meeting admin work and turn every conversation into a searchable, connected knowledge base.","image":"https://images.g2crowd.com/uploads/product/image/dee726cf705bf25cd1cc3b1ff354c90c/fathom-video.png","url":"https://www.capterra.ca/software/1037530/fathom","@type":"ListItem"},{"name":"Fireflies","position":18,"description":"Fireflies is an AI meeting assistant that records, transcribes, summarizes, and analyzes team conversations across video conferencing platforms. It captures meeting content via an AI bot for live calls, a Chrome extension for Google Meet, mobile and desktop apps, phone dialer integrations like Aircall, and by processing MP3/MP4 files. Transcriptions support 100+ languages with automatic detection and speaker identification. Post-meeting summaries highlight key points, action items, and notes. Features include intelligent search by phrases and timestamps, AskFred for analytical meeting insights, and Live Assist for real-time coaching. Analytics cover talk time, sentiment, and topic tracking. Fireflies integrates with 200+ tools, including CRMs and Slack, and ensures enterprise-grade security with SOC 2 Type II compliance, GDPR adherence, and private cloud storage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13c7672c-b010-455a-a238-739bdda1d569.png","url":"https://www.capterra.ca/software/197037/fireflies","@type":"ListItem"},{"name":"Talkdesk","position":19,"description":"Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and features like call recording, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":20,"description":"CallHippo is a modern business phone system that helps users connect with the customers. It is easy-to-use platform that offers various features, including power dialer and automatic call distribution. Reporting and integrations enable sales and service teams to have effective conversations with customers. \n\nCallHippo's omnichannel platform unifies customer interactions across voice, chat, and email, offering workflow automation and team performance analytics. It also integrates with CRMs and other business tools to streamline workflows and provide insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.ca/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":21,"description":"We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​\n\nGoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.ca/software/163604/GoTo-Connect","@type":"ListItem"},{"name":"NiCE CXone","position":22,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Gong","position":23,"description":"Gong unlocks your most value data set — your customer conversations — by recording and analyzing your team’s calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integrates with it. Gong empowers your entire go-to-market organization with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals.","image":"https://images.g2crowd.com/uploads/product/image/ba7ec16c546d0110cfe515805013d68d/gong.png","url":"https://www.capterra.ca/software/157969/gong-io","@type":"ListItem"},{"name":"Twilio","position":24,"description":"The conversations with your customers are an invaluable mine of information. Record, store, transcribe, and retrieve voice calls in the cloud. With Twilio Voice API, businesses can easily create custom voice experiences for their customers, whether it's for customer service, sales, or other use cases.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.ca/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Five9","position":25,"description":"Five9 Call Recording Software helps track, retain and report on every conversation in your call center. Use the recordings for agent training purposes, to monitor performance, and to ensure quality of service. The software includes robust filtering capabilities to quickly identify any recordings that require review. FTP support allows you to retain and store calls for compliance or agent training purposes. Automatically sync with all leading CRMs. See why 2000+ customers trust Five9.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.ca/software/132405/five9","@type":"ListItem"}],"numberOfItems":25}
</script>