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Order Management Software

Order Management software enables the management of orders from initial acceptance to shipment of a finished good.

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monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's CRM software will help you easily track all your orders, from initial acceptance to the shipment of the finished goods. With colorful views, you'll always know where all your orders stand and what needs to be done. Control every stage of your supply chain, track your orders' progress, delivery times, pipelines, or anything else using our Reports & Dashboards, no coding necessary. Learn more about monday.com

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
NetSuite order management automates order management, returns, and exchanges, providing a flawless, flexible fulfillment strategy. Learn more about NetSuite
NetSuite order management enables a buy anywhere, fulfill anywhere, return anywhere experience. Ensure efficient order management processes across all channels and fulfillment options throughout the order lifecycle, allowing businesses to deliver on customer expectations and drive profits. Automate the end-to-end order lifecycle, including order capture and validation, order release, shipment confirmation, customer communications, and settlement. Learn more about NetSuite

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
For retailers, wholesalers & multichannel brands trading over $1M. Brightpearl handles order management, fulfillment and much more. Learn more about Brightpearl
For retailers trading over $1M, an advanced Retail Operating System designed to automate order processing and order fulfillment as well as handling inventory management, planning, reporting, warehouse management, accounting and shipping. Our customers save on average 2 months per year by automating more workflows, like picking the most efficient fulfillment center for orders, splitting orders, automating dropshipping, fulfilling from multiple locations, creating purchase orders and more. Learn more about Brightpearl

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
VeraCore's powerful order fulfillment and warehouse management software is ideally suited to a wide range of industries. Learn more about VeraCore
The VeraCore Fulfillment Solution was developed for leading 3PLs, order fulfillment companies, and online retailers. VeraCore is designed to be at the core of your fulfillment business. More than just pick & pack software, VeraCore combines Smart Order Management & Warehouse Management to handle every aspect of the order fulfillment process. Learn why VeraCore is the most trusted name in fulfillment software at www.veracore.com. Learn more about VeraCore

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Connect your orders and inventory across sales channels and stock locations and simplify order fulfillment Learn more about Cin7 Omni
Cin7 connects your orders and inventory across sales channels and stock locations. With built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, accounting tools, and 3PLs in one order and inventory management software, order fulfillment has never been easier. Designed for SMBs, Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, manufacturers, retailers, and wholesalers to operate efficiently as they scale. Learn more about Cin7 Omni

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Canada Local product
Procurify’s Intelligent Spend Management platform provides real-time visibility and control over all business spend. Learn more about Procurify
Procurify is the Intelligent Spend Management company. We’re on a mission to give all organizations unprecedented visibility and control over their business spend. By bringing more spend under management in one procure-to-pay solution, our customers capture unified spend data that can be harnessed to realize millions of dollars in time and cost savings. Procurify is trusted by hundreds of customers worldwide to manage over US$30 billion dollars of organizational spend. Learn more about Procurify

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
All-in-one multi-channel e-commerce automation software built for online resellers. Learn more about SellerChamp
The only all-in-one, customizable, multi-channel, end-to-end automation software for e-commerce businesses. • Automate Listing Creation • Sync Inventory in Real-Time • Optimize Pricing Continuously • Automate Order Fulfillment • Use Discounted Shipping Providers SellerChamp is the perfect tool for multi-channel e-commerce businesses that want to save time, eliminate errors and grow with confidence. Learn more about SellerChamp

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
An intelligent, automated order processing solution. Lucy integrates your emailed PDF purchase orders from your inbox to your ERP. Learn more about Lucy
Instantly turn PDF purchase orders into sales orders in your ERP. An incredibly fast and scalable solution, Lucy automation handles the PDF orders your customers send via email. Around the clock, emails are opened, purchase orders are read, and sales orders are created in your ERP. Ready to pick, pack, and ship in seconds. No errors, no down time, no late orders, no overtime. Learn more about Lucy

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Maximise your profits with intelligent ordering insights. Learn more about Epos Now
Maximise your profits with intelligent ordering insights Use powerful reporting tools to gain valuable insight into how your dishes perform. Visualise data and see trends with custom dashboards Know which dishes get ordered and which don't. Analyse individual dish performance to optimise your menu. Compare actual vs expected inventory to help you plan for busy periods. Simplify your accounting by syncing reports with Sage, Xero, Quickbooks, and other apps. Learn more about Epos Now

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
SPS Commerce goes beyond EDI technology to take the complexity, cost, and risk out of managing trading partner relationships. Learn more about SPS Commerce
SPS Commerce Fulfillment is an entire team of trusted advisors ready to help you achieve 100% EDI compliance and ongoing success with your retailer, grocer and distributor trading partners. Our full-service solution was created for suppliers, distributors and 3PLs to grow their retail network, meet any EDI requirements and handle fulfillment complexity with ease. Our experts know your systems and can help connect your orders to flow easily through your order-to-cash process. Learn more about SPS Commerce

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
User friendly, flexible, customizable, general-purpose ERP solution featuring robust toolsets which support a wide range of industries. Learn more about ALERE
Designed as a general-purpose ERP package, ALERE seeks to solve day-to-day usability issues to allow organizations to run more efficiently. Infinitely flexible, with high levels of process automation and a user-friendly interface, ALERE provides a means to monitor an organization's workflows in real time to provide the best possible data for decision-making while minimizing redundant data entry. ALERE's manufacturing and inventory toolsets are second to none in the industry. Learn more about ALERE

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Simplify your pick, pack, and ship processes with C2W Inventory—your all-in-one solution for efficient inventory management. Learn more about C2W Inventory Management System
C2W Inventory streamlines order management with integrated shipping and e-commerce features. Easily manage, track, and update orders throughout the entire fulfillment process. Stay informed with real-time order tracking and updates. Our two-way sync ensures a smooth flow of order information between our system and e-commerce platforms like Shopify, providing real-time visibility. Simplify your pick, pack, and ship processes with C2W Inventory—an all-in-one solution for efficient inventory management. Learn more about C2W Inventory Management System

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Order Management functions as a hub, automating, maintaining optimum inventory levels and turning orders into cash sooner. Learn more about Tecsys Elite
Automation is the name of the game when it comes to reducing order cycle times, regardless of the fulfillment strategy of the SKUs involved, and order management functions as its hub. Elite™ Distribution ERP’s flexible and adaptable business rules allow you to set up specific sources of supply at the customer level and/or at the SKU level including vendor direct, satellite location based on the customer’s location, and distribution center direct. Learn more about Tecsys Elite

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Cloud-native SaaS OMS with advanced out-of-the-box integration capabilities and modern omnichannel features. Learn more about Tecsys OrderDynamics
Tecsys' cloud-native SaaS OrderDynamics® OMS is designed for modern e-commerce fulfillment and helps control the movement of order data and goods between virtual and physical ecosystems. Advanced features like inventory management, advanced order routing, order consolidation, returns management, customer management and store fulfillment are included with the core order management system, making it one of the most complete and cost-effective omnichannel fulfillment solutions on the market today. Learn more about Tecsys OrderDynamics

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Shipedge is a cloud-based WMS and OMS. The OMS gives you complete channel automation, 70+ integrations, and inventory control. Learn more about Shipedge
Shipedge is a cloud-based Supply Chain Solution for eCommerce companies. Our software enables you to run efficient order fulfillment Omni Channel operations. The Shipedge OMS connects you to your suppliers and your marketing/channels. SynSets (tm) allow you to create bundles on the fly and different listings for each selling channel. With our fulfillment network, we support drop shipping and cross docking. Shipedge uses automatic best rate shipping and order routing to reduce costs. Learn more about Shipedge

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Automate RFQs & POs based on stock levels (or sales orders). Offers detailed information to keep track of incoming shipments and more. Learn more about Odoo
Odoo¿s all-encompassing business solution allows companies to keep track of quotes, the number of orders, the status of orders, as well as expected delivery dates with the utmost ease and simplicity. Save valuable time by setting up specific rules, which automatically send RFQs and POs to suppliers, based on stock levels. Learn more about Odoo

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Make ordering seamless with Precoro. Submit requests, set up approval workflows, track order statuses, and more within the tool. Learn more about Precoro
Automate procedures, shorten time-consuming purchasing operations, and easily manage the lifecycle of your orders. Precoro lets you effortlessly create PRs and POs, add items from supplier catalogs, create approval workflows, track the statuses of orders, and complete 3-way matching. Plus, manage your inventory from within the system and receive timely notifications about low stock levels. Precoro integrates perfectly with NetSuite, Xero, QuickBooks, Amazon Business Punch-in, and other tools. Learn more about Precoro

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
PrintStream Fulfillment is an intelligent marketing collateral planning and distribution management software system. Learn more about PrintStream Fulfillment
PrintStream Fulfillment is an intelligent marketing collateral planning and distribution management system. The solution is both powerful and flexible with customization tools and web based applications that allow your customers and your fulfillment team to work together seamlessly and efficiently. Whether you need just basic pick & pack fulfillment features or more complex Print-On-Demand workflows PrintStream provides a suite of modules to meet your needs. Learn more about PrintStream Fulfillment

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
GOIS presents itself as a Software as a Service (SaaS) all-in-one business solution by integrating diverse business functions for every Learn more about GOIS Pro
GOIS is a cloud-based inventory and order management system that runs on Web Browser, Android, and iPad/iPhone devices. - Inventory Management - Purchase, Sales, and Transfer - Inventory Tracking by Locations - Customized Templates, Custom Fields, Custom Grids - Product Catalog, Customers, and Vendors - LOT, Expiry, and Serial Tracking - Composite Products / Assembly - QuickBooks Online, Desktop, and Shopify Integrations - PO and Requisition Solution - Check Out App for Job Costing - POS App Learn more about GOIS Pro

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Canada Local product
B2B Sales and Inventory Simplified. Designed from the ground up to make running a small business faster, easier and more profitable. Learn more about Erplain
Erplain is an innovative and user-friendly inventory and B2B sales management solution designed for SMBs, wholesalers and distributors. Erplain automates the creation of sales orders, invoices, and purchases, helping you save time and reduce errors. Moreover, Erplain updates your stock levels in real-time across multiple locations and distribution channels, ensuring real accuracy. Deep integration with QuickBooks, Stripe and Shopify. > Visit erplain.com and sign up for a free trial today! Learn more about Erplain

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
SixBit Software has an integrated order management system that takes the drudgery out of managing and fulfilling your orders. Learn more about SixBit Software
SixBit Software streamlines order management with an integrated system, simplifying order processing across various marketplaces. Our platform ensures rapid order visibility, with new orders seamlessly integrated within minutes for swift processing. Automated shipping processes expedite fulfillment, enabling the printing of pick lists for warehouse operations and packing lists for each shipment. Customize workflow statuses to align with unique order processes, enhancing efficiency and organization. With SixBit Software, experience a comprehensive solution that optimizes the entire order management workflow, empowering businesses to efficiently handle orders from multiple channels with ease and precision. Learn more about SixBit Software

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
TrackStock is a modern VMI/CMI app for optimizing replenishment of stockroom and truck inventory using phones scans and SensorBins. Learn more about eTurns
eTurns TrackStock is a VMI/CMI automated replenishment app for stockroom and truck inventory. Eliminate paper POs and send orders directly to any supplier. Use phone scans or SensorBins to replenish, manage and optimize inventories. Decrease procurement costs over 90%. 10x faster than ordering through e-commerce or manual methods. Used by distributors, contractors, manufacturers and healthcare clinics/EMS. Manage consignment inventory easily. Free 30 day trial. Pays for itself in 1-2 months. Learn more about eTurns

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Make your Reps and B2B Customers enter their own orders! B2B Ordering Portal syncs with your QuickBooks. Fast and free phone setup. Learn more about Now Commerce
If you use *QuickBooks* and you are a *Distributor* or *Manufacturer* please click the orange button "Visit Website" to go to our real website (no email address required). Our easy B2B Ordering Portals allow your Reps and Wholesale Customers to safely do their own order entry, so you don't have to! Learn more about Now Commerce

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
Complete business software for wholesale distributors integrating everyday operations with CRM, E-commerce, warehouse management, etc. Learn more about Inform ERP
Inform ERP by DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. Inform is suitable for single location distributors and multi-division organizations in both on-premise and hosted systems. Inform helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Learn more about Inform ERP

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Learn more about ReturnGO
ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds. ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value. Learn more about ReturnGO

Features

  • Backorder Management
  • Inventory Management Software
  • Cataloging/Categorization
  • Order Fulfillment Software
  • Returns Management
  • Shipping Management
  • Reporting/Analytics
  • Purchase Order Management
  • eCommerce Management
  • Billing & Invoicing

Order Management Software Buyers Guide

Order management software is a software solution for handling an order, from its initial acceptance to its final shipment. The process of order management in modern Canadian business is far more complicated than it used to be, with higher expectations regarding visibility, and updates delivered directly to the customer. This type of software tracks a range of variables, including things like third-party logistics, so that a clear picture of the order process can be built.

There are many aspects of the order process that this type of software deals with, but the core features revolve around the main stages of the order. Order management software can register an order in the system when it is received, track that order as it moves through the supply chain toward the customer, and register a completed order upon delivery. It will also feature some inventory management functionality and backorder management for orders of products that are not currently available.

In addition to giving an organization a better picture of their inventory—even when said inventory is in transit—one of the main advantages of this type of software is the ability to provide an improved customer experience. Organizations across Canada using this kind of system can provide detailed updates on the status of a customer's order and also be apprised of any issues in the supply chain, sometimes allowing for alternative measures to be taken.

Order management software is closely related to inventory management and supply chain management. Furthermore, it will typically interface with software solutions handling these aspects of a business if it is not already part of one of those solutions. This type of software is increasingly provided as Software-as-a-Service (SaaS), as the online connectivity makes it easier to provide customers with the means to check the status of their orders.

Several considerations need to be factored in when a business decides on an order management solution. These include the size of the organization, the type of customers they will be shipping products to, and the level of compatibility between the potential software and existing systems. For a software solution to be included in the order management category, it will usually include the following feature:

  • Register the receipt of a new order in the system, confirming the customer
  • Track orders as they move along the supply chain toward the customer, making information visible to the customer in the process
  • Manage orders of products that are not presently available due to a lack of inventory
  • Automatically create and manage digital catalogs of products, including price and specification information
  • Keep track of available inventory, as well as manage the flow of goods from the company's warehouses to the point of sale

What is Order Management Software?

Order management software is designed to keep track of the progress of an order from the warehouse to the point of sale. This type of software makes the process of selling and shipping products much smoother, as the entire process is trackable, and problems within the supply chain or issues with logistics can be brought to relevant attention much sooner than in older systems. Order management software will also typically link up with inventory management software to automatically update inventory records when a product is sold.

In modern business, an effective order management system is essential, particularly for organizations which deal with consumers directly, which is not to say they are not critical for business-to-business transactions. Customers of all types expect maximum visibility when they order a product these days, and this category of software makes such visibility possible and straightforward. It achieves this through a plethora of small features, such as informing a customer that a particular item is out of stock—even letting them know when it is expected back in stock—providing an out-of-the-box portal for customers to track their orders, and more.

In addition to customer experience, Canadian businesses are facing higher expectations over the sustainability and ethicality of their supply chains. This area is typically covered by supply chain management software, but order management plays its role in maintaining the transparency and visibility needed to satisfy the growing regulatory and public demands on company logistics. Order management software can come in Software-as-a-Service (SaaS) or locally deployed variants. Furthermore, the advantages of cloud-native applications—particularly when it comes to customer-facing functionality—have seen cloud-native versions of this software become incredibly popular in recent years.

What are the benefits of order management software?

The benefits of order management software for Canadian businesses lead to improving the process of order fulfilment and cover a wide range of activities that all work toward that end. It also aims to improve relationships with customers, as the process of ordering and receiving a product is made smoother and more transparent, resulting in a better customer experience. Here are some of the benefits order management software can deliver:

  • More accurate order tracking: These software solutions integrate and communicate with various other systems—including those belonging to third-party companies like logistics firms—to provide a detailed picture of order. This more detailed tracking enables a business to make better-informed decisions when dealing with customers regarding disputes or special offers. It also provides the customer with more information.
  • Inventory monitoring and management: Order management is not just concerned with the progress of an order from the warehouse to the customer. Shipping a product has a knock-on effect on other areas of the business, such as inventory management. Getting inventory management correct is a vital aspect of any enterprise that maintains physical stock, particularly for businesses that deal primarily with their customers electronically. Accurately and instantly updating inventory to reflect sales avoids overselling items, overstocking them, and making poor forecasts based on inaccurate sales and inventory data. This aspect of the software also cuts down the human labour required to manage this aspect of a business since the sale does not need to be manually recorded.
  • Facilitate order fulfilment: Order management solutions will typically offer a range of functions aimed at streamlining the order fulfilment process. These features may vary but can include things like the routing of sold items to the appropriate warehouse, the automatic printing of shipping labels, and more. Streamlining the order fulfilment process has many benefits, from reducing the cost of fulfilling an order to improving the customer experience. It can also reduce the human labour needed to deal with customer queries since the majority of those queries can be handled automatically, such as updating the estimated time of delivery.
  • Improved customer service: All of the benefits provided by this type of software add up to lots of small improvements to the customer experience. From more efficient delivery to clear and up to date tracking information, the customer—be it a consumer or a business—will have a better experience than with older order management systems, and that should lead to better, lasting relationships.
  • Faster ordering process: The combination of automatic inventory management, warehouse routing, and other automated features of order management software speeds up the order process. Confirmation of the order can be delivered automatically and instantaneously. Furthermore, the process of fulfilment can be initiated as soon as the order is made. The relevant information can also be readily accessed by sales representatives, allowing them to deal with potential customers definitively without having to check spreadsheets or call up the office.
  • Reduced order processing errors: Moving the order fulfilment process into a largely automated realm significantly reduces the number of processing errors that occur, which are largely down to human error at some stage or another. Features like barcode tagging, inventory updating, and automatic label printing remove many of the opportunities for mistakes to be made.

What are the features of order management software?

The features of order management mainly focus on creating a more streamlined and efficient order fulfilment process, and it does this through several common features. Here are some of the most common features of order management software:

  • Order entry: The first part of processing a new order is entering the order into the system. Order management software takes care of this aspect of order processing automatically, ensuring that all the relevant information is stored and passed on. The next step in the process can begin. This will also involve delivering order confirmations to the customer.
  • Order tracking: Once the order is placed, the software will track the order, updating the order's status as it moves along the supply chain. Some of this information will be available to the customer so that they can be kept up to date with the order's progress. This stage will generally involve interfacing with third-party systems such as those belonging to suppliers, manufacturers, and logistics companies, all of which will be involved in the supply chain.
  • Inventory management: This plays a crucial role in order processing. From the very start of the order, the order management system needs to be able to check that the requested product is in stock. If it isn't in stock, it should be able to determine when it will next be in stock (if that information is available) and pass that information on to the customer. Online orders and orders in different branches can happen simultaneously, so order management software will also update the inventory to reflect sales immediately, avoiding the possibility of an item being oversold.
  • Backorder Management: Another aspect of the inventory management side of this software is the handling of backorders. Some customers, when told that a product is out of stock but will be in stock soon, may choose to order the item anyway. Order management systems will manage these backorders to avoid an item being out of stock before it has even been re-stocked or giving an incorrect restock date to a customer.
  • Catalog management: The process of creating digital catalogs that can be viewed through apps or websites is widely automated, and order management software plays a significant part in that. In some cases, the catalog will be entirely created and managed by the software, including details like price and specification.
  • Order information centralization: As with any modern business software solution, order management systems perform the important task of centralizing information. This avoids the possibility of misinformation negatively affecting orders because all of the information is coming from the same source. This single point of authority also ensures that miscommunication with the customer is significantly reduced.
  • Fulfilment point integration: For businesses that have several fulfilment points, order management software provides integration that includes selecting the appropriate fulfilment point for a given order. In the case of order management solutions designed for dropshipping business models, they will also allow the seller to track the progress of an order.
  • Customer management: Customers increasingly expect as much information as possible about their orders, something that businesses are incentivized to provide because detailed order progress reporting reduces customer support requests. Order management solutions can automatically send correspondence to a customer regarding the progress of their order, and provide a customer portal where the progress can be checked.
  • Shopping platform integration: Many businesses build their online store presence on top of read-made shopping cart platforms rather than building their own. Effective order management solutions will provide a range of integration options and should work with the most popular shopping cart platforms.

What should be considered when purchasing order management software?

When purchasing order management software, it is critical for Canadian small businesses to consider several factors regarding what that software solution provides about the specific business buying it. These days, most enterprises will benefit from a cloud-native solution, though some may still find a locally deployed solution sufficient and cost-effective. Here are some of the most important considerations when purchasing an order management solution:

  • What are the key features? The key features of an order management solution should always be the first thing a business considers when looking to purchase one. If the solution does not provide the features that a business needs, it is essentially a waste of money to purchase it. Furthermore resulting in those missing features needing to be made up elsewhere, either with additional software solutions or through less cost-effective means, such as manual input.
  • What are the costs? After the features, the next most important factor is cost. Any potential software solution should be worth more to the business than the cost of purchasing it or subscribing to it. For locally deployed software, there will typically be an initial investment, whereas Software-as-a-Service tends to work on a subscription model. Despite the appeal of paying the entire cost up front and not having an ongoing financial commitment, the benefits of cloud-native and SaaS solutions tend to be worth accepting that ongoing commitment.
  • Does the solution integrate with existing platforms? As mentioned above, order management solutions are encouraged to work with other software solutions to be effective. From inventory management systems to shopping cart platforms, a business will need to make sure that the order management solution they choose will work with any existing platforms they are using. Alternatively, they will need to factor in the cost of changing those other systems when deciding whether to purchase a particular order management solution.
  • Will the solution need additional software to meet the business's needs? It is not a common concern for modern enterprises, but sometimes an enterprise will need to consider other software solutions to complement their order management solution. A common example of this is when a business wants to start using an order management solution but does not have a shopping cart platform or inventory management system in place. Requiring additional software should not be an automatic deal-breaker, but the additional costs will need to be factored in when making the decision.
  • How does the solution handle customer data? The way businesses handle customer data is increasingly a hot-button topic as more concerns over data privacy arise. For modern enterprises, it is not only a matter of regulation that customer data be handled securely but also a matter of customer perception and public relations. It is critical to ensure that customer data is appropriately handled when purchasing a locally-deployed solution or a cloud-native solution that the business will be hosting itself. In these cases, the business will be solely responsible for what happens to the data they hold.
  • Is the solution used by partners? While not an essential feature, a solution that is already being used by partners of the business—such as suppliers or shopping cart platforms—may make the transition to using the system a little smoother. Alternatively, if the software solution being considered is part of a suite or family of solutions from the same provider or developer, the software included in those suites will likely work smoothly together.
  • Is the solution suitable for the size of the business? It won't need explaining to anyone who runs a large fulfilment operation, but there is an enormous amount of difference between a small business with a single location and a large business with several warehouses and fulfilment points. For smaller businesses, the main question is one of cost. More expensive software solutions will undoubtedly be sufficient, but they may be overkill and provide several features that are not needed. For larger businesses, the problem is reversed; less expensive solutions may not provide all the features that a business will require.

When considering a new order management software solution, it is crucial to consider future trends in this space. These trends will not only have some bearing on the best solution for a business but may also inform other decisions that that business must make going forward. The most relevant trends within the field of order management are as follows:

  • Cloud technology for inventory management: The cost of maintaining reliable and secure data storage that can be accessed is a significant expense for modern businesses, and one that is growing as the amount of data being dealt with grows. The move to SaaS solutions not only reduces the cost to the enterprise but also allows them to provide better service since it frees them up to focus on what they do while the service provider can focus on providing their specific cloud service.
  • Multi-warehousing: Multi-warehousing is, as the name suggests, a strategy that involves storing goods in multiple warehouses. This allows a business to send goods from the nearest warehouse, reducing the delivery time for the customer and the logistics costs to the enterprise. Effective use of multi-warehousing is only possible using smart cloud technology, and as these solutions become more widely adopted, the prospect of multi-warehousing will become viable to more businesses.
  • Third-party logistics use: Traditionally, third-party logistics companies were only an option for things that weren’t critical. The breakdown of walls between a business and third-party logistics companies that are facilitated by order management solutions makes it more feasible to rely on these logistics firms for critical tasks.
  • Internet of Things (IoT): It is already commonplace for logistics companies to use things like barcode scanning to track the progress of a parcel, but this trend can be expected to grow. For example, it is possible to track things like the environmental conditions of a warehouse, information that is then plugged into order management and inventory management software.
  • Inventory analytics: With the vast amounts of accurate, real-time data that businesses now have access to, together with increasingly insightful (often AI-powered) analytical tools, there will likely be an increase in the use of inventory analytics to more efficiently manage stock, especially in sectors where the stock is perishable.

Sources

The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them. The following sources were used for this document: