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BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share content across teams and with clients.
Try it today with a 30 day free trial!
Teamwork Spaces, a knowledge base software, is the best place to organize and access your team and company content.
A centralized workspace for your team to create, edit, collaborate, and share...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Replace your outdated intranet software with Axero. 100% useful. 100% customizable. 100% loved by over 6 million people.
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust. Streamline projects with one easy-to-access hub designed to unite and engage your employees. Axero is trusted by some of the world's most thriving companies, 97% of which are still actively using the platform after 5 years. We make implementation easy - join 6,000,000+ happy users today!
Intranet Software that unifies teams and accelerates growth. Communicate with your team, share and manage company knowledge, accelerate collaboration, and create a culture of transparency and trust....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API, app development framework.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes:...
Features
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Slab is a knowledge hub for the modern workplace.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub and G Suite.
Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve customer satisfaction by creating an extensive knowledge base. For better self-service can be supplemented by community software, chatbot, and ticketing system. Available in SaaS & On-Premise.
Highly customizable, scalable, and flexible. Free 14-day trial.
UseResponse helps you to organize an internal or public knowledge base that can be easily embedded in your support system to improve self-service. Reduce customer support expenses and improve...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Local product
Improve two-way communication, employee experience & culture -- and get more from the tools your people rely on today.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery. They'll also help your entire workforce (from 500 to 5,000+) get more from the tools they rely on for daily collaboration and knowledge management, like Microsoft Teams and SharePoint. And analysts and community managers highlight Igloo’s customer support and services – from day one onward.
Switch to a cutting-edge intranet to deliver a better employee experience and build a silo-free culture. Igloo’s digital workplace solutions are designed for internal communications and discovery....
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Local product
SmarterU LMS
(33)
Local product
Local product
SmarterU is the perfect LMS to deliver compliance or soft skills training for 500 - 10,000+ learners.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training, support. Dynamic learning plans, eCommerce, KnowledgeBase, Instructor-led training, Custom Reports, Course Builder, SCORM/xAPI compliant and more.
We're committed to your corporate training success and want to be your partner in team or client training.
Need to deliver compliance or soft skills training for 500 - 10,000+ learners?
SmarterU has what you need in an LMS - backed by our amazingly responsive Customer Care team for coaching, training,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
AnswerHub is a knowledge sharing and community building platform for developers.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including IBM, LinkedIn, Epic Games, and Disney Pixar.
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Citavi is the only all-in-one scholarly note taking and reference management application.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Citavi is the only all-in-one scholarly note taking and reference management application. Search, organize, collaborate, take notes, write and manage citations all within one platform.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help customers find the exact article ¿ all with a single data source for your customers. With an integrated Knowledge Base, your support team can easily help users find the right article, plus an additional range of communication tools in a single platform. See how User.com can improve your knowledge base
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Trusted by thousands of flexi
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and give feedback to move your projects forward. Trusted by thousands of flexible and remote teams.
Slite gives your team one place to share ideas, collect knowledge and stay in tune across time and space. Easily spread your docs across your team, catch up on what your team's been working on and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Full-suite collaboration platform that allows you to capture, store, organize, annotate, share, tag, and manage content.
Clipicious is a full-suite collaboration platform that allows users to capture, customize, organize, and share content with other users. With the web clipper tool, any site, document, image, or video can be captured with just one click and made ready to annotate and customize. Clipicious also includes time tracking, user permissions, and a robust set of content editing tools making it one of the most versatile collaboration tools on the market.
Clipicious is a full-suite collaboration platform that allows users to capture, customize, organize, and share content with other users. With the web clipper tool, any site, document, image, or video...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Create your perfect intranet quickly and easily with MyHubs low-cost, cloud-based intranet, complete with powerful business tools.
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed to improve internal communications, knowledge management, and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages.
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
IdeaScale is innovation management software that uses crowdsourcing to gather ideas and develop them into a new product or process.
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. The ideas are then evaluated, routed, and implemented, making IdeaScale the engine of crowd-powered innovation. IdeaScales client roster includes industry leaders, such as the White House, Cisco, and others.
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Produce high-quality elearning with Elucidat's award-winning authoring platform. The fastest way to produce awesome training at scale!
Enable anyone to create training 4x faster, without risking quality.
Simply start from one of our expert-designed templates, apply your brand, and add content.
Use Advanced User Management to recreate your real-life workflows with roles that reflect your organization.
Collaborate with industry-leading review features, easily localize and translate courses, launch with rapid release and share via our elearning portal.
Plus, with excellent support, Elucidat is your partner in success.
Enable anyone to create training 4x faster, without risking quality.
Simply start from one of our expert-designed templates, apply your brand, and add content.
Use Advanced User Management to...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
A market-leading learning experience platform and consultancy, helping organizations create a highly engaged learning culture.
Founded in late 2015 in the U.K., SmartUp.io started off as a peer-to-peer learning app to facilitate knowledge exchange between entrepreneurs from the Founders Forum network.
Today, we are a mobile-first learning platform where users can create, consume, and share content. Our simple content creation tool, gamification elements, and data analytics allow trainers to easily create highly engaging learning experiences for their users. We also offer a white-label solution for trainers.
Founded in late 2015 in the U.K., SmartUp.io started off as a peer-to-peer learning app to facilitate knowledge exchange between entrepreneurs from the Founders Forum network.
Today, we are a...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse.
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. Extensive publishing and approval options. Turn tasks and procedures into Workflows. Easily create forms, surveys, wizards, questionnaires. We also plug into 1500+ other apps! Malcolm! can be fully hosted by us or bring into your current site via embeds, widgets, plugins, pop-ups etc.
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. ...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
In-App Knowledge Base to help you reduce Support Tickets work by more than 40%.
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day.
Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero.
The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today!
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day.
Users can find answer to their question when they need it the most: in your app. No need to leave,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration.
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration. It allows users across different departments to stay on the same page by accessing critical information in a fast and efficient way. Email overload, silos, and loss of knowledge when key employees leave are long forgotten. With XWiki, vital information is only a click away, operations costs are reduced and data loss is prevented through backups.
XWiki is a powerful Open Source knowledge management platform that helps businesses save time and money while enhancing collaboration. It allows users across different departments to stay on the same...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Local product
Planbox Innovate
(24)
Local product
Local product
A software system that can help you manage every aspect of a scaled innovation program, from concept to reality.
Planbox is a pioneering provider of cloud-based AI-powered agile innovation software. With its one-of-a-kind workflow, Planbox helps organizations innovate consistently and experiment cost-effectively by creating an innovation ecosystem for crowdsourcing with employees, customers, and others. Planbox has helped world-leading organizations generate well over $5B of ROI through innovation initiatives that have led to new revenue and cost reduction opportunities.
Planbox is a pioneering provider of cloud-based AI-powered agile innovation software. With its one-of-a-kind workflow, Planbox helps organizations innovate consistently and experiment cost-effectively...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
ProProfs Knowledge Base software is ideal for creating a knowledge base, FAQs, help sites, documentation, user manuals, and more.
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives.
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
An award-winning product training LMS & a robust sharing network of 5K+ industry partners. Ready for the power of the BlueVolt network?
For BlueVolt, eLearning is the new marketing. Our solution combines an award-winning product training LMS platform with a robust sharing network of more than 5,000 manufacturers, distributors, buying groups, and associations. Inside the network, partners promote and share up-to-date product knowledge direct from the source. BlueVolt is more than just an LMS. We are the channel marketing solution that will amplify your business reach and boost your sales. Are you ready to join the network?
For BlueVolt, eLearning is the new marketing. Our solution combines an award-winning product training LMS platform with a robust sharing network of more than 5,000 manufacturers, distributors, buying...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Planio helps teams of any size ship their projects consistently on time and on budget.
Planio is the #1 choice in Project Management Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help your team ship projects consistently on time and on budget. Super-charge your productivity and keep everyone in the loop with Planio!
Planio is the #1 choice in Project Management Software for more than 1,500 companies worldwide. Award-winning and consistently rated 5 stars for its ease of use and customer support, Planio will help...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Honey is a simple and beautiful modern intranet. We believe in loving your job and the tools you use at work.
Honey is the modern, beautiful intranet your team members will love. Founded at an award-winning design agency in Brooklyn, Honey gives your employees a simple, central location to find all of the company information and resources they need.
Our team embraces user-focused design, believes in empowering every workflow, and knows that great teams grow from simple, democratic communication.
Honey is the modern, beautiful intranet your team members will love. Founded at an award-winning design agency in Brooklyn, Honey gives your employees a simple, central location to find all of the...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Documentation tool for high performing teams.
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Usecases:
- Manage Team Knowledge
- Developer & API Docs;
- Documentation Sites
- Document internal processes
- Collaborate On Documents
- Onboard & train teammates
- Create documentation for your customers
- Bring your own domain
Archbee is the place to centralize your company's information.
Unify knowledge in product, engineering, support, marketing, sales.
Usecases:
- Manage Team Knowledge
- Developer & API Docs;
-...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Answers offers a powerful and easy-to-use knowledge management tool that enhances the customer experience and lowers resolution time.
The Wix Answers knowledge management tool lets you easily create and publish a fully branded help center. Customers can find answers to common questions quickly and avoid wait times. And support agents have more time to handle complex issues. Key capabilities include a built-in translation workflow, task management, and out-of-the-box SEO for optimal discoverability. You can use help widgets to display articles and guides contextually along the user journey anywhere in your website or product.
The Wix Answers knowledge management tool lets you easily create and publish a fully branded help center. Customers can find answers to common questions quickly and avoid wait times. And support...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Web-based collaboration and management solution that brings team members together via workspaces, visual boards, and document sharing.
Nuclino offers an easy way to collaborate and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your work visually. It's great for meeting notes, product requirements, docs, decisions, and more.
Nuclino offers an easy way to collaborate and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Starmind`s AI connects people who have questions to colleagues with answers
Starmind is a knowledge collaboration platform, designed to help organizations overcome the endless search for information. Our unique human-centric AI solution connects people who have questions to colleagues with answers. Ensure your employees always have access to the information they need, when they need it most.
Founded in Switzerland in 2010, Starmind has approximately 70 employees and offices in Zurich, Frankfurt and New York.
Starmind is a knowledge collaboration platform, designed to help organizations overcome the endless search for information. Our unique human-centric AI solution connects people who have questions to...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge, process and project management in one innovative new web application.
Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your knowledge, processes and methodology and to manage/track your team's workflow/progress. The simple grid system allows you to map anything your team does and the flexible grid elements allow you to display your content in a way that best suits your team - text areas, images, videos, internal and external links, documents, checklists and more.
Bring your team's playbook together in one place. Method Grid provides a highly flexible, yet incredibly simple grid system to capture your knowledge, processes and methodology and to manage/track...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Binds the technology of EKR PIM and the EKR Orchestra method to support R&D, marketing, technical documentation, and training offices.
With precision and ease of use EKR ORCHESTRA allows you to collect and access organized, synchronized, non-duplicated information (single source of truth); categorized according to different states (draft, approved. etc) and always tracked; immediately available from all operators involved. EKR ORCHESTRA is composed of software and process, which allows to streamline the work and enhance the professionalism of the technical and marketing departments, saving time and improving the overall quality
With precision and ease of use EKR ORCHESTRA allows you to collect and access organized, synchronized, non-duplicated information (single source of truth); categorized according to different states...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Platform focused on talent management and corporate knowledge through collaborative work and learning tools.
Platform focused on talent management and corporate knowledge responding to the needs of professionals who are in different jobs and schedules.
It integrates in a single software functionalities of management of equipment and collaboration, system of videoconference, functionalities of digitalization of contents and formation.
A new concept of learning and collaboration based on the permanent acquisition of new skills and abilities.
Platform focused on talent management and corporate knowledge responding to the needs of professionals who are in different jobs and schedules.
It integrates in a single software functionalities of...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
All of your training, onboarding, process documentation and best practices in one place.
We get entire businesses on the same page and out of heads, creating a sense of order which is essential for scalability.
Waybook is your ever-improving business manual. Supercharging efficiency and getting everyone where they need to be faster. All allowing you to build the best version of your business possible.
Your business, on the same page.
We get entire businesses on the same page and out of heads, creating a sense of order which is essential for scalability.
Waybook is your ever-improving business manual. Supercharging efficiency and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
CARA is a foundational low-code platform for building data & content management business applications for regulated industries.
CARA provides a unified foundational platform for transforming and digitising business process and content management across a global organisation. It provides a secure window to all the information, documents and process insights that teams need to improve and accelerate the work they do, enabling a true content services platform. Everything, from the database and workflow engine to security, versioning and auditing, is built in to CARA.
CARA provides a unified foundational platform for transforming and digitising business process and content management across a global organisation. It provides a secure window to all the information,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Modern cloud-based online community and knowledge base software. Engage your customers and employees with your own branded community.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website. Customer can access your help content, engage in Q&A, share product feedback and discuss best practices all in a single hub.
Forumbee provides an integrated cloud-based community forum and knowledge base platform. Engage your customers and scale product support with an online user community for your product or website....
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
AI-powered knowledge management purpose-built for service use-cases. Central management of all data to support omni-channel service.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM.
Boost efficiency and increase employee and customer satisfaction with a predictive knowledge management solution that provides a single source of truth with accurate, QA'd information.
Our omni-channel knowledge management harnesses the power of AI to make customer service as simple as a Google search. Easily integrate with leading service platforms.
USU Knowledge Management is the leading knowledge management platform for contact centers, IT service desks, and enterprise KM.
Boost efficiency and increase employee and customer satisfaction with...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs, multi-language documentation sites; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more.
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
PeerBoard is a fully featured knowledge management software with clear and extendable infrastructure.
PeerBoard is a smart knowledge management system with clear and extendable infrastructure. It can be easily installed on any website without any coding required.
PeerBoard provides categorized newsfeed, visual customization, rich user profiles, and multi-level commenting.
PeerBoard is a perfect solution to build a knowledge base and engage your customers in a comfy and secured place.
PeerBoard is a smart knowledge management system with clear and extendable infrastructure. It can be easily installed on any website without any coding required.
PeerBoard provides categorized...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
TOPYX LxP - The Learning Platform people love! See why. No User Fees | Award-winning | Easy-to-Use | Full Featured | Request a Demo
The LxP people love! TOPYX is a full featured, award-winning Learning Platform with no user fees, no bandwidth fees, free implementation - for just a low, flat subscription of $29,500 a year. TOPYX is SCORM certified and has xAPI & LRS functionality plus supports LTI. Learn why Intel Security, Honeywell, Baylor Health, Tupperware, Morton Salt, Rotary and many others love TOPYX as their learning management solution. Other options available for smaller organizations. Request a free demo.
The LxP people love! TOPYX is a full featured, award-winning Learning Platform with no user fees, no bandwidth fees, free implementation - for just a low, flat subscription of $29,500 a year. TOPYX...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The modern client portal for innovative businesses
Modern customer portal that lets you streamline the experience for your clients. With Portal Modules, offer clients one unified place for messaging, file-sharing, eSignatures, payments, forms, and self-serve support. With Portal Extensions, connect products you already use like Airtable, ClickUp, Calendly, and Google Data Studio.
Portal lets you design a customized client experience that elevates your brand in all customer interactions.
Modern customer portal that lets you streamline the experience for your clients. With Portal Modules, offer clients one unified place for messaging, file-sharing, eSignatures, payments, forms, and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
KBPublisher is Knowledge Management Software. It reduces the need for customer support and improves staff productivity.
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information.
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Intranet solution that allows businesses to redesign the internal communication and knowledge base, approval processes , and much more
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage workgroups, team projects & office activities, More than 40 full-configurable modules, to cover every business needs.
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud software for creating, managing, and delivering SOPs to internal employees.
ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers.
ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers.
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge Management Software Buyers Guide
Table of Contents
What is knowledge management software?
Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
- Cataloging: Organize documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.