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Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat.
Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required.
Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Helping fast growing companies bring their workplaces together. Twine is comms tool for the modern workplace.
Learn more about Twine
Helping fast growing companies bring their workplaces together. Twine is the comms tool for the modern workplace.
Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more.
Learn more about Twine
Helping fast growing companies bring their workplaces together. Twine is the comms tool for the modern workplace.
Bringing your people, content and ideas together in one place with apps such as a...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration.
Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search.
Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Inbenta is an AI-powered solution that can help manage, update & analyze the strength of your business' knowledge base.
Learn more about Inbenta
Inbenta's AI-powered solution connects directly to your existing knowledge base for seamless management and on-going optimization. With detailed search analytics, you'll be able to identify search trends, determine new unanswered questions that need to be created in your knowledge base, track progress and performance, and optimize the customer journey to simplify the search process.
Learn more about Inbenta
Inbenta's AI-powered solution connects directly to your existing knowledge base for seamless management and on-going optimization. With detailed search analytics, you'll be able to identify search...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Lessonly Knowledge supports fast growing teams by finding the right answers quickly - all within Slack and your other apps.
Learn more about Lessonly Knowledge
Tired of searching documents, wikis, and software solutions to find the answers you need at work? Meet Lessonly Knowledge, and our friendly llama bot, Ollie. (Please note: Obie was acquired by Lessonly in summer 2021. This product is nearly identical to what was once Obie.)
Learn more about Lessonly Knowledge
Tired of searching documents, wikis, and software solutions to find the answers you need at work? Meet Lessonly Knowledge, and our friendly llama bot, Ollie. (Please note: Obie was acquired by...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Online collections management software to help you to manage, conserve, exhibit, share and digitise your collections
Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherever you are, through a browser.
Catalogue, manage and organise your collection to industry standards, publish your collections online and easily import, export and report on your collections data.
Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed...
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- Knowledge Base Management
- Self Service Portal
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- Content Management System (CMS) Software
AI-powered, all-in-one insights platform for market research, content marketing and sales enablement teams.
Learn more about Cronycle
Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about.
Stay ahead of the market and more efficiently discover, harvest and share insights with their audiences and stakeholders.
Cronycle can help your team:
* Silence the noise
* Eliminate blindspots
* Focus on the most trusted, relevant content you need to know about
* Keep teams and audiences informed
Learn more about Cronycle
Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about.
Stay ahead of...
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- Content Management System (CMS) Software
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk.
Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem!
The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work.
Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem!
The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
All-round Intranet with AI-powered chatbot and external app notifications
Learn more about IntelliEnterprise
IntelliEnterprise is the most complete Intranet Software Suite for managing people, content and processes. With a built-in AI chatbot, IntelliEnterprise connects people to the tools and knowledge they need to work effectively, whatever their role is. Organizations can manage and efficiently distribute relevant content, utilise customizable applications and workflows for process automation, and help employees stay connected with social tools; all tied into an enterprise-wide search.
Learn more about IntelliEnterprise
IntelliEnterprise is the most complete Intranet Software Suite for managing people, content and processes. With a built-in AI chatbot, IntelliEnterprise connects people to the tools and knowledge...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
NotoWare provides companies with a system for supporting staff with the best-known practices for performing their job tasks.
Learn more about NotoWare
Our product, NotoWare, is an organizational knowledge application, where the best-known practices for performing job tasks becomes a support resource. Using NotoWare staff have training support for refreshing their memory on the practice details necessary for their work. No matter where the team is on the learning curve, they have an on-the-job support resource for quick access to the latest knowledge for performing their job tasks.
Sign up for a free demo.
Learn more about NotoWare
Our product, NotoWare, is an organizational knowledge application, where the best-known practices for performing job tasks becomes a support resource. Using NotoWare staff have training support for...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
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Eloquent WebSuite
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Local product
Local product
Mobile-Friendly system for archives, library, museum, and records management integrated for EKB and DAM. On-site or in Eloquent Cloud
Learn more about Eloquent WebSuite
Replace your traditional archives, library, museum, and/or records management software with an application that takes you into the digital world. Retain all functionality you enjoy with your legacy system, but leverage the power of our digital archives software, records and document management software, or robust knowledge management, library automation and museum collections management applications to manage both physical and digital assets. Browser agnostic and mobile friendly.
Learn more about Eloquent WebSuite
Replace your traditional archives, library, museum, and/or records management software with an application that takes you into the digital world. Retain all functionality you enjoy with your legacy...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Space
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An all-in-one solution for software projects and teams
Learn more about Space
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage issues and documents, and communicate in chats. All in one place and integrated out-of-the-box. Space removes the silos that are often inherent to organizations, helps individuals and teams be more productive, and makes the collaboration process more enjoyable.
Learn more about Space
JetBrains Space is a unified platform for the entire software development pipeline and team collaboration. Host Git repositories, review code, automate your CI/CD, store and publish packages, manage...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activiti
Learn more about BEATFlow
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activities within the project, scheduled upcoming work and comprehensive reports on the engagement. BEATFlow is tailored for the financial services industry with multiple connected automation tools for investment bankers, asset managers, hedge funds, private equity firms, consulting firms, banks and more.
Learn more about BEATFlow
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activities within the project, scheduled upcoming work and comprehensive...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Pobuca Knowledge analyzes conversations from all customer touchpoints to generate insights for your CS agents and educate your bot.
Learn more about Pobuca Knowledge
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates your service bots. Build a knowledge base from existing customer dialogs in natural language that automatically become Q&A articles and generate valuable insights.
Learn more about Pobuca Knowledge
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps,...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered.
Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether...
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Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage,...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.
SysAid provides the fix that IT has so badly needed.
Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. Flowlu's tools let you know what your employees are doing and what problems they are facing. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know.
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.
Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow through their success. It's free to get started and will grow with you.
HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support.
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
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- Content Management System (CMS) Software
Local product
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
In addition to our simple interface, we run on a modern design that is fully customizable, allowing for a very personal and dynamic online training environment.
Of course, we deliver a host of features on top of an intuitive and sleek design. This includes the ability to upload any file type, build assessments, and run powerful reporting.
SkyPrep specializes in automating and transitioning any aspect of your employee training to an online platform, simply, and painlessly.
In addition to our simple interface, we run on a modern design...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based reference management for researchers.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs and Microsoft Word.
Clean and simple reference management for the web. Sync your library to all your devices and read and annotate like on paper on your iPad, iPhone, or Android device. Cite your papers in Google Docs...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
eXo Platform is a digital workplace solution with a built-in knowledge management system to leverage your most valuable assets.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.
eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place.
It is a great way to create a full-featured knowledge base.
eXo Platform is a digital workplace solution with a built-in knowledge management system that helps you drive company performance, facilitate knowledge transfer and improve employee training.
eXo...
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Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
BOSSDesk is an award winning fully integrated Help Desk / ITSM solution available for both on the Cloud and On-Premise.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Pobuca Connect provides you with a unified company address book, which is easy to access and share with your coworkers.
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and Gmail. Add custom fields and tags to organize your contacts, track activities, set tasks, and automatically enrich your contacts using LinkedIn and email signatures. Trial and freemium version available to experience it today!
Upgrade your team with a versatile contact management app, convert your multiple business contact lists into one unified address book and access it from the web, mobile, or even inside Outlook and...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
RFPIO is a response management platform helping teams share knowledge, collaborate, and digitally transform the response processes.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally transform their response processes. Through robust and bi-directional integrations, with an open API, teams can connect their people and improve content quality and accessibility enabling collaboration without boundaries.
RFPIO is a cloud-based response management platform and the industry's first AI-enabled solution, trusted by some of the world's smartest companies to share knowledge, collaborate, and digitally...
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Put the customer experience at the center of your loyalty program.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.
Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential!
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings...
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- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.
UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback. Don't waste time cobbling together point solutions when you can get a single...
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- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove.
Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Rated #1 Knowledge Base Software Globally.
Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday.
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations.
Get set up in minutes & reduce your support request up to 50%.
Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform.
Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity.
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations.
Get set up in minutes & reduce your support request up to...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind,...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
TechScholar boosts your reps selling power with custom Product Sales Training Modules delivered on our proprietary cloud-based LMS.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules highlight your products' KVPs and targeted selling opportunities to fast-track learning and boost sales; a TechScholar custom, co-branded LMS Campus cuts training costs for even the most complex sales teams. Management receives key metric reporting on their reps engagement and comprehension.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge management solution that supports course curation, knowledge sharing, user training, social collaboration, and more.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization.
In the era of...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Clinked offers customisable client portals for businesses. Securely share files, communicate with clients and keep track of your tasks.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded experience to your clients whilst improving communication, security and processes for your client-facing teams. Key portal features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today.
Clinked streamlines client and team interactions in white-label, secure and mobile portal. Used by businesses across industries, Clinked provides feature-rich portals delivering high-touch branded...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Cloud-based solution that helps businesses streamline workforce processes with performance monitoring, content management and more.
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end solution that can reach, inform, and align every worker with their organization. Employees can feel like an important part of something greater than themselves and find meaning in a job well done. Communicators and leaders can focus on the message, while the platform ensures the content is delivered to
SocialChorus is the leading workforce communications platform that empowers companies to work as one. We believe a business is only as strong as its peoplethats why we built the only end-to-end...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Stay on the pulse of your organization.
Simply. Quickly. From anywhere.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robust feature set.
Used by 350+ brands in 27 countries, clients include Marriott Hotels, Rituals, SuitSupply and Bosch.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Jive's Interactive Intranet software provides a single platform for corporate communication, employee engagement and collaboration.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate communications, employee engagement and high-performance teamwork. AI-powered PeopleGraph technology proactively connects employees with people and information they need to know. Jive's integrated, out-of-the-box solution reduces cost of ownership and enhances other applications, like Microsoft Office 365.
Jive Interactive Intranet connects all your people, knowledge and content in a secure collaboration and communication hub across mobile and desktop devices. It's a one-stop-shop for corporate...
Features
- Cataloging/Categorization
- Collaboration Tools
- Knowledge Base Management
- Self Service Portal
- Full Text Search
- Content Management System (CMS) Software
Knowledge Management Software Buyers Guide
Table of Contents
What is knowledge management software?
Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.
Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.
The benefits of knowledge management software
Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:
- Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.
- Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
- Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.
Typical features of knowledge management software
- Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
- Full text search: Search for specific keywords in entire documents, not just limited sections.
- Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
- Cataloging: Organize documents based on similar tags and keywords.
- Collaboration: Work together on projects by sharing information with colleagues in real time.
- Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
- Discussion boards: Ask questions and share ideas via online forums or groups.
- Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
- Text editor: Allow users to edit text from within the application via a built-in editor.
Considerations when purchasing knowledge management software
- Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
- Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
- Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
Relevant knowledge management software trends
- Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
- Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.