---
description: Page 2 - Compare the best Knowledge Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 2 - Knowledge Management Software - Prices & Reviews - Capterra Canada 2026
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Breadcrumb: [Home](/) > [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software) > [Page 2](https://www.capterra.ca/directory/30094/knowledge-management/software?page=2)

# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3689 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
2. [Notion](https://www.capterra.ca/software/186596/notion) — 4.7/5 (2756 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
3. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1786 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
4. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (995 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
5. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
6. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (824 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
7. [Microsoft Viva Engage](https://www.capterra.ca/software/113729/yammer) — 4.2/5 (819 reviews) — Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
8. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
9. [Guru](https://www.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) — The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.
10. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
11. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (520 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
12. [Trainual](https://www.capterra.ca/software/175749/trainual) — 4.8/5 (509 reviews) — Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
13. [Flowlu](https://www.capterra.ca/software/166656/flowlu) — 4.8/5 (387 reviews) — Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.
14. [IT Glue](https://www.capterra.ca/software/170401/itglue) — 4.6/5 (340 reviews) — IT Glue helps IT professionals track, find and know everything about their IT infrastructure in under 30 seconds.
15. [Jolt](https://www.capterra.ca/software/146384/jolt) — 4.6/5 (310 reviews) — Jolt is a distributed knowledge \& information management platform available on smartphones \& tablets. Schedule your free demo today\!
16. [M-Files](https://www.capterra.ca/software/122215/m-files) — 4.4/5 (275 reviews) — M-Files breaks info silos. Find expertise fast, automate workflows \& share knowledge seamlessly.
17. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (264 reviews) — Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.
18. [Bloomfire](https://www.capterra.ca/software/131501/bloomfire) — 4.4/5 (254 reviews) — Knowledge Management Software that enables teams to access, collaborate, and draw upon their organization's collective intelligence.
19. [Caspio](https://www.capterra.ca/software/137206/caspio) — 4.6/5 (249 reviews) — Caspio is the world's leading AI-enhanced low-code platform for building online database applications without having to write code.
20. [KnowledgeOwl](https://www.capterra.ca/software/132902/knowledgeowl) — 4.8/5 (237 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
21. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (231 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
22. [Help Scout](https://www.capterra.ca/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
23. [Quip](https://www.capterra.ca/software/151651/quip) — 4.4/5 (209 reviews) — Quip combines documents, spreadsheets, and chat in one organized experience.
24. [HelpCrunch](https://www.capterra.ca/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.
25. [Responsive](https://www.capterra.ca/software/148054/Responsive) — 4.5/5 (190 reviews) — Responsive’s (formerly RFPIO) AI-driven Strategic Response Management platform drives more deals won with smarter, faster responses.

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## Related Categories

- [Content Management Software](https://www.capterra.ca/directory/10007/content-management/software)
- [Document Management Software](https://www.capterra.ca/directory/30063/document-management/software)
- [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

## Links

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The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"Guru","position":9,"description":"Guru is the AI Source of Truth for your company.\n\nConnect everything your teams know—from chats and docs to apps and AI tools—and get cited, permission-aware answers wherever you work.\n\nGuru unifies knowledge across your tech stack, powers other AIs like ChatGPT and Claude with verified context, and keeps information accurate automatically.\n\nConnect your knowledge. Access it everywhere. Continuously build trust.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e44c9cb-d929-4611-be34-3088f846c4fb.png","url":"https://www.capterra.ca/software/145390/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":10,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. 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ITSM that’s run by AI, and you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.ca/software/107225/sysaid","@type":"ListItem"},{"name":"Trainual","position":12,"description":"Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/42813a97-73e0-46fa-9f50-94f6341cbe71.png","url":"https://www.capterra.ca/software/175749/trainual","@type":"ListItem"},{"name":"Flowlu","position":13,"description":"Ensure your knowledge base stays updated using Flowlu's Knowledge Management software. Customize permission settings and share it with your team or clients. Organize content effortlessly with drag-and-drop tools, highlight featured articles, and enhance customer support. Centralize FAQs for easy access, update them instantly, and deliver the latest information to clients and employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2e45592e-f1b8-4a62-9c2e-1bd35bc46729.jpeg","url":"https://www.capterra.ca/software/166656/flowlu","@type":"ListItem"},{"name":"IT Glue","position":14,"description":"IT Glue is a Knowledge Management platform built specifically for the unique needs of IT professionals. It's the single source of truth for all your IT information including assets, passwords, SOPs, licenses, vendors, how-to's and more. Each piece of information can be linked to the others and kept up-to-date with automations  making for a seamless experience where your team has everything they need at their fingertips, without toggling between multiple platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.capterra.ca/software/170401/itglue","@type":"ListItem"},{"name":"Jolt","position":15,"description":"Jolthelps you master storage, distribution, & access to proprietary information. Never worry about scrambling to locate a paper document again, and you'll be able to instantly distribute information to your entire team, specific roles, or just one individual with the click of a button from anywhere. Lower training times & reduce distribution costs.  Lower employee churn with on-the-spot integrated self-learning. 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M-Files fosters a culture of knowledge sharing and continuous learning, driving innovation and business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d908c975-2a3b-4e68-8591-8f2dfc3cc6f1.jpeg","url":"https://www.capterra.ca/software/122215/m-files","@type":"ListItem"},{"name":"Genesys Cloud CX","position":17,"description":"The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel.\n\nThrough Genesys Cloud, an AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Bloomfire","position":18,"description":"Bloomfire excels in Knowledge Management, providing a platform where information is not just stored but easily accessible. This fosters an environment of continuous learning and innovation, and is purpose-built to scale with your company. Bloomfire is ideal for businesses of all sizes, it enables efficient knowledge management and sharing. \nWe leverage AI-powered search, content management, and secure document handling, perfect for centralizing knowledge resources. Bloomfire's system breaks down silos, ensuring valuable information is shared across teams and departments. Integrating AI tools like Chat and Author Assist enhances user experience, offering quick, relevant answers. With robust security protocols, including SOC2 Type II compliance and end-to-end data encryption, Bloomfire is secure and reliable, optimized for growing business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2409452f-f3d3-4c97-889d-721ef53006b7.png","url":"https://www.capterra.ca/software/131501/bloomfire","@type":"ListItem"},{"name":"Caspio","position":19,"description":"Caspio is the world's leading AI-enhanced low-code platform for building an online knowledge base without coding. The all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2100f45-f31c-457d-bce8-b0dc46487de3.png","url":"https://www.capterra.ca/software/137206/caspio","@type":"ListItem"},{"name":"KnowledgeOwl","position":20,"description":"KnowledgeOwl is a comprehensive knowledge management solution that captures, organizes, and shares institutional knowledge across your organization. With AI-forward, customer-first development, we transform scattered information into a centralized, searchable knowledge ecosystem that preserves expertise and accelerates decision-making.\n\nKey benefits: \n\n- Centralized knowledge repository that eliminates information silos\n- Collaborative content creation enables team-wide knowledge sharing\n- Intuitive organization and categorization structures information logically\n- Access controls and permissions ensure the right knowledge reaches the right people\n\nPerfect for organizations managing institutional knowledge, best practices, training materials, and operational expertise. Whether you're capturing retiring employee knowledge, standardizing processes, or enabling knowledge transfer across teams, KnowledgeOwl creates a living knowledge ecosystem that grows with your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.ca/software/132902/knowledgeowl","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":21,"description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ca/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":22,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. 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Get started with Quip for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c28de16e-b312-4624-8369-b21364b82932.png","url":"https://www.capterra.ca/software/151651/quip","@type":"ListItem"},{"name":"HelpCrunch","position":24,"description":"HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support.\n\nOther Features:\n- Live Chat\n- Auto Messages\n- Email Marketing\n- Help Desk\n- Popups\n- Mobile apps\n- Chat Bot (coming soon)\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.ca/software/146516/helpcrunch","@type":"ListItem"},{"name":"Responsive","position":25,"description":"Responsive (formerly RFPIO) is the industry leader in Strategic Response Management with a suite of AI-driven solutions to help bid and response teams win more deals with smarter, faster responses. 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