---
description: Compare the best Knowledge Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Knowledge Management Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](https://www.capterra.ca/directory/30094/knowledge-management/software)

# Knowledge Management Software

Canonical: https://www.capterra.ca/directory/30094/knowledge-management/software

Page: 1 / 21\
Next: [Next page](https://www.capterra.ca/directory/30094/knowledge-management/software?page=2)

> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

-----

## Products

1. [Document360](https://www.capterra.ca/software/177031/document360) — 4.7/5 (292 reviews) — AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.
2. [KMS Lighthouse](https://www.capterra.ca/software/162694/lighthouse-desktop) — 4.5/5 (20 reviews) — KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions.
3. [livepro](https://www.capterra.ca/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
4. [Haiilo](https://www.capterra.ca/software/1029948/haiilo) — 4.3/5 (39 reviews) — AI-powered knowledge management that helps employees find, share, and use information faster in one central hub.
5. [Helpjuice](https://www.capterra.ca/software/130533/helpjuice) — 4.7/5 (104 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
6. [TextExpander](https://www.capterra.ca/software/180916/textexpander) — 4.7/5 (64 reviews) — TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
7. [Axero](https://www.capterra.ca/software/129326/axero) — 4.5/5 (88 reviews) — Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management software. AI-powered search.
8. [Happeo](https://www.capterra.ca/software/176777/happeo) — 4.6/5 (38 reviews) — Happeo is the trusted solution to information chaos, helping companies to move fast while staying in control.
9. [LessonBridge](https://www.capterra.ca/software/146933/lessons-learned-database) — 4.5/5 (2 reviews) — A database for storing and searching for lessons learned and best practices.
10. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24183 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
11. [Wix](https://www.capterra.ca/software/169007/wix) — 4.4/5 (10761 reviews) — Wix is a leading AI website platform for SMBs and individuals to build and manage websites without coding.
12. [monday.com AI Work Platform](https://www.capterra.ca/software/147657/monday-com) — 4.6/5 (6095 reviews) — Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software.
13. [Microsoft SharePoint](https://www.capterra.ca/software/1167/sharepoint) — 4.4/5 (5460 reviews) — Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
14. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5308 reviews) — Knowledge Management for Frontline Teams - Policies, Guides, Manuals \& Resources
15. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4090 reviews) — Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
16. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3714 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
17. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3470 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
18. [Notion](https://www.capterra.ca/software/186596/notion) — 4.7/5 (2802 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
19. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2214 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
20. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1787 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
21. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1001 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
22. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (849 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
23. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (827 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
24. [Microsoft Viva Engage](https://www.capterra.ca/software/113729/yammer) — 4.2/5 (819 reviews) — Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
25. [Freshservice](https://www.capterra.ca/software/132997/freshservice) — 4.6/5 (791 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.

-----

Page: 1 / 21\
Next: [Next page](https://www.capterra.ca/directory/30094/knowledge-management/software?page=2)

## Related Categories

- [Collaboration Software](https://www.capterra.ca/directory/15/collaboration/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.ca/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30094/knowledge-management/software)
- [All Categories](https://www.capterra.ca/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/30094/knowledge-management/software> |
| de | <https://www.capterra.com.de/directory/30094/knowledge-management/software> |
| de-AT | <https://www.capterra.at/directory/30094/knowledge-management/software> |
| de-CH | <https://www.capterra.ch/directory/30094/knowledge-management/software> |
| en | <https://www.capterra.com/knowledge-management-software/> |
| en-AE | <https://www.capterra.ae/directory/30094/knowledge-management/software> |
| en-AU | <https://www.capterra.com.au/directory/30094/knowledge-management/software> |
| en-CA | <https://www.capterra.ca/directory/30094/knowledge-management/software> |
| en-GB | <https://www.capterra.co.uk/directory/30094/knowledge-management/software> |
| en-IE | <https://www.capterra.ie/directory/30094/knowledge-management/software> |
| en-IL | <https://www.capterra.co.il/directory/30094/knowledge-management/software> |
| en-IN | <https://www.capterra.in/directory/30094/knowledge-management/software> |
| en-NZ | <https://www.capterra.co.nz/directory/30094/knowledge-management/software> |
| en-SG | <https://www.capterra.com.sg/directory/30094/knowledge-management/software> |
| en-ZA | <https://www.capterra.co.za/directory/30094/knowledge-management/software> |
| es | <https://www.capterra.es/directory/30094/knowledge-management/software> |
| es-AR | <https://www.capterra.com.ar/directory/30094/knowledge-management/software> |
| es-CL | <https://www.capterra.cl/directory/30094/knowledge-management/software> |
| es-CO | <https://www.capterra.co/directory/30094/knowledge-management/software> |
| es-CR | <https://www.capterra.co.cr/directory/30094/knowledge-management/software> |
| es-DO | <https://www.capterra.do/directory/30094/knowledge-management/software> |
| es-EC | <https://www.capterra.ec/directory/30094/knowledge-management/software> |
| es-MX | <https://www.capterra.mx/directory/30094/knowledge-management/software> |
| es-PA | <https://www.capterra.com.pa/directory/30094/knowledge-management/software> |
| es-PE | <https://www.capterra.pe/directory/30094/knowledge-management/software> |
| fi | <https://www.capterra.fi/directory/30094/knowledge-management/software> |
| fr | <https://www.capterra.fr/directory/30094/knowledge-management/software> |
| fr-BE | <https://fr.capterra.be/directory/30094/knowledge-management/software> |
| fr-CA | <https://fr.capterra.ca/directory/30094/knowledge-management/software> |
| fr-LU | <https://www.capterra.lu/directory/30094/knowledge-management/software> |
| it | <https://www.capterra.it/directory/30094/knowledge-management/software> |
| ja | <https://www.capterra.jp/directory/30094/knowledge-management/software> |
| ko | <https://www.capterra.co.kr/directory/30094/knowledge-management/software> |
| nb | <https://www.capterra.no/directory/30094/knowledge-management/software> |
| nl | <https://www.capterra.nl/directory/30094/knowledge-management/software> |
| nl-BE | <https://www.capterra.be/directory/30094/knowledge-management/software> |
| pl | <https://www.capterra.pl/directory/30094/knowledge-management/software> |
| pt | <https://www.capterra.com.br/directory/30094/knowledge-management/software> |
| pt-PT | <https://www.capterra.pt/directory/30094/knowledge-management/software> |
| sv | <https://www.capterra.se/directory/30094/knowledge-management/software> |
| tr | <https://www.capterra.web.tr/directory/30094/knowledge-management/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@id":"https://www.capterra.ca/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Knowledge Management Software","description":"Compare the best Knowledge Management Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.","url":"https://www.capterra.ca/directory/30094/knowledge-management/software","about":{"@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#breadcrumblist"},"@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"},"mainEntity":{"@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#itemlist"}},{"@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"https://www.capterra.ca/directory/30094/knowledge-management/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Knowledge Management Software - Prices &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@id":"https://www.capterra.ca/directory/30094/knowledge-management/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Document360","position":1,"description":"Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.\n\nKey Capabilities:\nAI Search: ChatGPT-style assistant that delivers precise, context-aware answers.\n\nAI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation.\n\nPowerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media.\n\nStep-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.\n\nInteractive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing.\n\nPro Analytics: Tailor portal design, layout and color themes to your brand.\n\nLocalization: Supports 50+ languages","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/77b19820-4aad-4900-9b31-63045d39b2d4.png","url":"https://www.capterra.ca/software/177031/document360","@type":"ListItem"},{"name":"KMS Lighthouse","position":2,"description":"KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels. Lighthouse boosts productivity and efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bf7ea3e-e6db-4070-a433-7ddc37776681.png","url":"https://www.capterra.ca/software/162694/lighthouse-desktop","@type":"ListItem"},{"name":"livepro","position":3,"description":"livepro is the premium knowledge management solution trusted globally by contact centers. \nDesigned with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.ca/software/165150/livepro","@type":"ListItem"},{"name":"Haiilo","position":4,"description":"Haiilo’s AI-powered intranet helps organizations turn scattered information into accessible, actionable knowledge. Built as a central hub for company knowledge, Haiilo makes it easy for employees to find, share, and use the information they need to do their jobs.\n\nInstead of knowledge being buried across folders, emails, and tools, Haiilo brings everything together in one searchable platform. With powerful search, structured knowledge spaces, and 135+ integrations, employees can quickly access policies, resources, and expertise from anywhere.\n\nHaiilo also enables teams to capture and share knowledge across the organization, reducing silos and preventing knowledge loss. With personalized content, built-in analytics, and AI-powered insights, you can understand what information employees need most and continuously improve how knowledge flows across your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/458a4680-48f8-4958-9490-6285f156471d.png","url":"https://www.capterra.ca/software/1029948/haiilo","@type":"ListItem"},{"name":"Helpjuice","position":5,"description":"Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.  \n\n- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS\n- Instant Intelligent Search brings up the RIGHT results the first time you type\n- Advanced Analytics give you the right insight into your KB & how to improve it\n- Other features include Multi-Lingual, SSO, Custom Domain, API","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0449d12b-2ac5-423a-9bc0-f1f29f044995.png","url":"https://www.capterra.ca/software/130533/helpjuice","@type":"ListItem"},{"name":"TextExpander","position":6,"description":"TextExpander boosts your business productivity by allowing your team to communicate smarter, faster, and more consistently across all your channels. \n\nCreate powerful snippets for most-used emails and messaging, store them in your TextExpander library, and share them across your team. When it's time to use your snippets, simply type a few short keystrokes on any app and watch your content instantly expand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b95e32fd-4c3a-46cf-bcc4-c377989df50d.png","url":"https://www.capterra.ca/software/180916/textexpander","@type":"ListItem"},{"name":"Axero","position":7,"description":"Modern workplaces need easy access to the right information. Axero's leading intranet software solves this challenge because it's designed for knowledge management. Simplify access to information and boost productivity by centralizing files in one easily searchable place, even if it lives in third-party apps, like SharePoint, Gdrive, and Box. Accelerate problem solving with our award-winning AI chatbot. Toyota, Amazon, Benjamin Moore, and Johns Hopkins are some of our partners who trust Axero as their single source of truth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c802a312-b11e-4c3b-ac43-142915e6c1f4.png","url":"https://www.capterra.ca/software/129326/axero","@type":"ListItem"},{"name":"Happeo","position":8,"description":"Knowledge management fails for one reason: the knowledge exists, but no one can find it, trust it, or keep it current. It lives in drives, inboxes, and the heads of people who've been around long enough to know where to look.\n\nHappeo gives companies one official place for company knowledge — structured, searchable, and maintained. Pages organise policies, processes, and resources into a permanent, findable home. Search surfaces answers across your entire knowledge base and connected tools instantly.\n\nWhat sets Happeo apart is what happens over time. AI-powered insights identify knowledge that's missing, outdated, or inconsistent, so information stays accurate without relying on someone to manually audit everything. \n\nCompany knowledge that employees can actually trust.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7f58f1d0-855f-4bb5-a5e3-f3d0e37a9344.png","url":"https://www.capterra.ca/software/176777/happeo","@type":"ListItem"},{"name":"LessonBridge","position":9,"description":"Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made available for use in the future? Most often this information is lost as soon as the meeting is over or is never recalled for future use. The Secutor Solutions Lessons Learned Database provides a repository in which this knowledge can be captured and maintained for future use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c15e8891-cccc-4a0c-9ac7-2004854519f6.png","url":"https://www.capterra.ca/software/146933/lessons-learned-database","@type":"ListItem"},{"name":"Slack","position":10,"description":"Slack is a collaborative work management platform that centralizes people, projects, tools, and AI agents to streamline workflows. It enables teams to communicate through channels, real-time messaging, and Huddles for audio/video meetings. Slack Connect allows collaboration with external partners.\nThe platform includes customizable templates, Canvas documents, and Lists for project management. Its file sharing and integration with many apps allow users to connect tools and automate tasks using Workflow Builder. AI-powered tools like Slackbot and Agentforce provide assistance, summarizing information and enhancing efficiency.\nSecurity features include Enterprise Key Management and Slack Atlas for data protection and compliance. Slack helps teams work more collaboratively and productively in modern work environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.capterra.ca/software/135003/slack","@type":"ListItem"},{"name":"Wix","position":11,"description":"Wix is a leading website creation platform for SMBs and individuals to build and manage professional websites, online stores, portfolios, blogs, and booking systems without technical skills.\n\nUsers can create sites with Wix Harmony, Wix’s AI website builder, or start from a template and customize everything using a drag-and-drop editor. Wix combines website creation with built-in business tools to help users launch and manage their online presence from one platform.\n\nEach site includes secure multi-cloud hosting, enterprise-grade security, mobile optimization, and performance infrastructure. Wix also provides domain registration with 400+ TLDs, SEO tools, analytics, and marketing features.\n\nThe platform includes AI tools for generating content, images, and SEO metadata, as well as support for eCommerce, payments, bookings, publishing, automation, and developer tools for advanced customization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/868db486-b684-43a7-827e-5e14b017756d.png","url":"https://www.capterra.ca/software/169007/wix","@type":"ListItem"},{"name":"monday.com AI Work Platform","position":12,"description":"Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. That way, important material never gets lost when people move between teams or roles, and your team guidelines and enablement documents are always up-to-date. Then easily navigate your knowledge base with custom statuses, hashtags, and filters to find exactly what you need in seconds.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/464cd3be-e2b8-4f9b-a572-577e31770f58.png","url":"https://www.capterra.ca/software/147657/monday-com","@type":"ListItem"},{"name":"Microsoft SharePoint","position":13,"description":"Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard editing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e9ca41d-839b-478a-8689-5af7e6b22439.png","url":"https://www.capterra.ca/software/1167/sharepoint","@type":"ListItem"},{"name":"Connecteam","position":14,"description":"Stop letting important company knowledge get buried in binders, shared drives, chats, and outdated files. Connecteam gives businesses one mobile app to organize policies, procedures, guides, manuals, training materials, resources, and important updates so frontline employees can find what they need from anywhere. Managers can keep knowledge centralized, support onboarding, reduce repeat questions, improve consistency, and make sure teams have the right information on the job. Built for deskless, mobile, and shift-based teams, Connecteam helps turn scattered company knowledge into practical, accessible guidance employees can actually use. Start your 14-day free trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.capterra.ca/software/153140/connecteam","@type":"ListItem"},{"name":"Zendesk Suite","position":15,"description":"Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Confluence","position":16,"description":"Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.capterra.ca/software/136446/confluence","@type":"ListItem"},{"name":"Freshdesk","position":17,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, knowledge management, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Notion","position":18,"description":"Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.capterra.ca/software/186596/notion","@type":"ListItem"},{"name":"Zoho Desk","position":19,"description":"Zoho Desk is a web-based customer service software. It helps you embed and manage a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"LiveAgent","position":20,"description":"LiveAgent is a knowledge management system that provides fully-featured customer knowledge base software.\n\nCustomers can quickly find answers in knowledge articles, community forums, and other educational content, without having to submit tickets. Shorten wait times, improve customer relationships, and reduce your customer service team's workload.\n\nLiveAgent delivers the best customer experience to 150M end-users worldwide. \n\nStart your 1 month free trial version, no credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"Bitrix24","position":21,"description":"Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":22,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":23,"description":"Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Microsoft Viva Engage","position":24,"description":"Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.capterra.ca/software/113729/yammer","@type":"ListItem"},{"name":"Freshservice","position":25,"description":"Freshservice transforms knowledge management from a static repository into a continuous learning loop. \n\nBy unifying internal and external knowledge sources into a single AI-powered search experience, employees can instantly find accurate answers and self-serve routine requests. \n\nInstead of agents writing documentation from scratch, Freddy AI Copilot automatically generates solution articles from past resolutions and continuously identifies knowledge gaps based on demand trends. \n\nEmpower employees to find answers independently, eliminate repetitive tickets, and ensure your IT operations get smarter and more resilient with every resolved issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ca/software/132997/freshservice","@type":"ListItem"}],"numberOfItems":25}
</script>