451 results
Why Capterra is free
Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. Learn more about monday.com
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. That way, important material never gets lost when people move between teams or roles, and your team guidelines and enablement documents are always up-to-date. Then easily navigate your knowledge base with custom statuses, hashtags, and filters to find exactly what you need in seconds. Learn more about monday.com

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Genesys DX's knowledge base software creates a centralized, intelligent home for your agents and AI bots to access company knowledge. Learn more about Genesys DX
Genesys DX (formerly Bold360)'s knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Bold360's knowledge management system identifies friction points and gaps where new knowledge articles are required. You'll know exactly where to focus in order to work more efficiently. Learn more about Genesys DX

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
OnScreen is the top agile digital adoption platform for SAP or Any Web-Applications like Salesforce, Dynamics, Oracle, even custom apps Learn more about OnScreen
Top agile Digital Adoption Platform for SAP or Any Web-based or Enterprise Application like Salesforce, SuccessFactors, Ariba, Dynamics, etc. even custom apps. OnScreen real-time Walkthroughs provide business users in enterprise organizations with the confidence to complete any task regardless of system or process complexity. Fortune 500 companies use OnScreen to Improve Onboarding and Training effectiveness. OnScreen makes it So Simple for Authors to Create and Manage Content in minutes. Learn more about OnScreen

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. Learn more about Zendesk
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues¿on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs. Learn more about Zendesk

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's. Learn more about Zoho Desk
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Learn more about Zoho Desk

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today. Learn more about elevio

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
Inmagic Presto

Inmagic Presto

(0) Canada Local product
Inmagic Presto accelerates knowledge management and social knowledge sharing, delivering efficiency and access, via a single venue. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integrates internal and external information repositories and enables users to add value via social features, such as tagging, liking, commenting and rating. Powerful discovery options enable users to find critical information and content they cannot get via traditional search methods. Learn more about Inmagic Presto

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page. Learn more about MangoApps
MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge and experience. Our modern, user-friendly platform serves as a centralized hub where your employees can find all of their tools and updates in a single, customized dashboard. This approach promotes alignment, efficiency, and community, and enables everyone to learn and share without any roadblocks. Learn more about MangoApps

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
Case Management, Customer Success Scoring, Automation, Native Integrations, Knowledge Base, NPS, CSAT, and Analytics & Insights. Learn more about Supportbench
Supportbench is the only platform built from the ground up to manage B2B customer relationships. We reduce the the amount of tools you need making teams more efficient and reduce costs. We don't want to be vendors and practice what we preach, which is why all of our customers consider us true partners in helping them shape how customers are supported. Our mission in life is to help you build customer loyalty and retention by making the sometimes difficult relationships easy. Learn more about Supportbench

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
AI-powered private Q&A knowledge base for slack teams. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing.

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
SAP Litmos Training enables the centralization and control of all learning content from a single knowledge management solution. Learn more about SAP Litmos
SAP Litmos Training offers powerful but easy-to-use features that enable organizations to centralize and manage all learning content from a single solution. For admins and managers, training activity can be tracked and reported on, for greater insight into how knowledge is consumed across the business. For learners, they have access to one centralized, searchable system that allows them to easily find the content they’re looking for to perform better at their jobs, often in the moment of need. Learn more about SAP Litmos

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily. Learn more about HappyFox Help Desk
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. It supports both internal and external knowledge base. HappyFox's powerful search and automatic in-line suggestions helps your customers to find solutions faster. Community forums help customers connect. Learn more about HappyFox Help Desk

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
European knowledge-sharing solution trusted by teams and organisations of all sizes to make information accessible & actionable Learn more about Elium
Elium is the leading European knowledge-sharing solution, bringing together collaboration and knowledge. It allows organisations to capture, structure and access knowledge to help make the right decision and generate impact. Integrated with Sharepoint, Teams, Google and Slack, Elium fits seamlessly within your ecosystem. With European hosting and GDPR-ready features, it offers enterprise-ready security. Elium is available on desktop and mobile through the iOS and Android app. Learn more about Elium

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
The Nuxeo Platform provides every core knowledge management capability you would expect from an enterprise platform. Learn more about Nuxeo
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems. With a flexible metadata model, intuitive search capabilities, native workflows, connectors, and analytics, the Nuxeo Platform is ideal for complex knowledge management applications. Learn more about Nuxeo

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Caspio is the world's leading LOW-CODE platform for building online database applications without having to write code. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. The all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution. Learn more about Tribe
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating Spaces (public and private) for efficient content discovery. Generate insights from the candid conversations between customers. Learn more about Tribe

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes. Learn more about Notion

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Speed up your IT process by using and creating knowledge base for your service desk software Learn more about Freshservice
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide. Learn more about Freshservice

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff Learn more about KnowledgeOwl
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Learn more about KnowledgeOwl

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Shelf’s #1 rated knowledge automation platform drives higher-quality CX by powering faster answers to your remote agents and customers. Learn more about Shelf
Shelf’s knowledge automation platform powers faster answers to your remote agents and customers. A next-gen, extensible solution unifies new and existing knowledge, and surfaces answers directly in your contact center and self-service apps. AI ensures accuracy by learning the answers customers like most, and automates maintenance to improve resources with less effort. Deliver high-quality CX at scale and enable your people to know more with Gartner’s #1 knowledge solution for Ease of Use. Learn more about Shelf

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Bolster team knowledge so you can increase productivity, decrease cycle times and accelerate time to market. Learn more about Stack Overflow for Teams
Have you ever been asked, “How do I do that again?” We have. That’s why we created a knowledge sharing and collaboration management platform. Never lose important team knowledge again. Whether you’re a small, agile team or a large, dispersed team working at an Enterprise company, Stack Overflow for Teams is your go-to for knowledge sharing and collaboration. We value openness and transparency, so we offer Stack Overflow for Teams for up to 50 users, for free, forever. Learn more about Stack Overflow for Teams

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
For larger organizations with more then 20 users. Compliance version control, workflow, Web, desktop & mobile device ready. Free API Learn more about FileHold
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud, desktop and mobile device ready. Automated document Workflow and Approval processes. MS Office Integration, version control, secure user groups, powerful search, document scanning with OCR. Free documented API, optional AD integration, SharePoint, e-signature and 2 factor autorization capable. Learn more about FileHold

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Happeo is a an easy-to-use knowledge management platform. Learn more about Happeo
Happeo is an easy-to-use knowledge management platform that connects your people, knowledge and tools into a unified hub for collaboration and communication.

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Empower first-time-right in manufacturing and field service engineering with digital work instructions, checklists, and SOPs. Learn more about SwipeGuide
Facilitate workforce excellence through digital standard work. The SwipeGuide platform and apps empower food and beverage manufacturers to improve operational knowledge and performance across sites, lines, and teams. Our customers - including Heineken, PepsiCo, Orkla, and Coca-Cola - improve First-Time-Right (+26%) while improving knowledge retention by 25%. Digital standard work drives operational excellence. SwipeGuide delivers it in a way that finally makes sense. Learn more about SwipeGuide

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Inbenta Knowledge is an AI-powered solution that simplifies search, management, and optimization of all your company's knowledge. Learn more about Inbenta
Inbenta's Knowledge module leverages AI to simplify search processes and knowledge management across all your content sources. It understands user requests and delivers the most relevant available content, regardless of its location on your systems. Additionally, it provides on-point search analytics that help you identify search trends and determine new uncovered topics to create in your knowledge base, while tracking the progress and performance of all pieces of information. Learn more about Inbenta

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Help your customers to help themselves. Deliver great service 24/7 with FAQ Bot chatbot, FAQ Pages and live chat. Learn more about FAQ Bot
Become a customer service champion! Deliver great service 24/7 with a chatbot, FAQ pages and live chat. Have the right conversations with your customers, keeping them 100% engaged and connected with your brand. Not sure where to start? We're here to help and guide you along the way. Serve customers, manage your pipeline, retain happy customers and gain insights all with FAQ Bot - your easy to use platform. No coding or tech skills required. Learn more about FAQ Bot

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Helping fast growing companies bring their workplaces together. Twine is comms tool for the modern workplace. Learn more about Twine
Helping fast growing companies bring their workplaces together. Twine is the comms tool for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more. Learn more about Twine

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search. Learn more about Onna

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Lessonly Knowledge supports fast growing teams by finding the right answers quickly - all within Slack and your other apps. Learn more about Lessonly Knowledge
Tired of searching documents, wikis, and software solutions to find the answers you need at work? Meet Lessonly Knowledge, and our friendly llama bot, Ollie. (Please note: Obie was acquired by Lessonly in summer 2021. This product is nearly identical to what was once Obie.) Learn more about Lessonly Knowledge

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Document your processes, training and onboarding. Super user-friendly tool w. free consulting to help address your biggest challenges. Learn more about AirManual
AirManual helps teams to document their processes, training and onboarding. To do this, we combine a super user-friendly tool with free consulting — we'll help you to prioritize and address your biggest challenges. As a result, our customers are freeing up time, improving quality, growing faster, and enjoying longer holidays. Learn more about AirManual

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Online collections management software to help you to manage, conserve, exhibit, share and digitise your collections Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherever you are, through a browser. Catalogue, manage and organise your collection to industry standards, publish your collections online and easily import, export and report on your collections data. Learn more about Axiell Collections

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
AI-powered, all-in-one market intelligence platform for media monitoring, content marketing and sales enablement teams. Learn more about Cronycle
Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about. Stay ahead of the market and more efficiently discover, harvest, and share insights with their audiences and stakeholders. Cronycle can help your team: Silence the noise, eliminate blindspots, focus on the most trusted, relevant content you need to know about, and keep teams and audiences informed. Learn more about Cronycle

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
A database for storing and searching for lessons learned and best practices. Learn more about Lessons Learned Database
Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made available for use in the future? Most often this information is lost as soon as the meeting is over or is never recalled for future use. The Secutor Solutions Lessons Learned Database provides a repository in which this knowledge can be captured and maintained for future use. Learn more about Lessons Learned Database

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
All-round Intranet with AI-powered chatbot and external app notifications Learn more about IntelliEnterprise
IntelliEnterprise is the most complete Intranet Software Suite for managing people, content and processes. With a built-in AI chatbot, IntelliEnterprise connects people to the tools and knowledge they need to work effectively, whatever their role is. Organizations can manage and efficiently distribute relevant content, utilise customizable applications and workflows for process automation, and help employees stay connected with social tools; all tied into an enterprise-wide search. Learn more about IntelliEnterprise

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
NotoWare provides companies with a system for supporting staff with the best-known practices for performing their job tasks. Learn more about NotoWare
Our product, NotoWare, is an organizational knowledge application, where the best-known practices for performing job tasks becomes a support resource. Using NotoWare staff have training support for refreshing their memory on the practice details necessary for their work. No matter where the team is on the learning curve, they have an on-the-job support resource for quick access to the latest knowledge for performing their job tasks. Sign up for a free demo. Learn more about NotoWare

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Canada Local product
Mobile-Friendly system for archives, library, museum, and records management integrated for EKB and DAM. On-site or in Eloquent Cloud Learn more about Eloquent WebSuite
Replace your traditional archives, library, museum, and/or records management software with an application that takes you into the digital world. Retain all functionality you enjoy with your legacy system, but leverage the power of our digital archives software, records and document management software, or robust knowledge management, library automation and museum collections management applications to manage both physical and digital assets. Browser agnostic and mobile friendly. Learn more about Eloquent WebSuite

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
3D presentations made easy. JigSpace lets you create and share stunning augmented reality presentations. Try JigSpace - it's free. Learn more about JigSpace
Supercharge your AR presentations with JigSpace. From prototype to production, quickly create a step-by-step product story in augmented reality, without a single line of code. Bring your CAD files to life in seconds. No coding, no modelling, JigSpace gives you simple, powerful tools, so you can focus on what really matters: getting your ideas across. Create and collaborate with anyone, anywhere. Deploy 3D designs quickly, either onsite or to distributed teams anywhere in the world. Learn more about JigSpace

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activiti Learn more about BEATFlow
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activities within the project, scheduled upcoming work and comprehensive reports on the engagement. BEATFlow is tailored for the financial services industry with multiple connected automation tools for investment bankers, asset managers, hedge funds, private equity firms, consulting firms, banks and more. Learn more about BEATFlow

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Pobuca Knowledge analyzes conversations from all customer touchpoints to generate insights for your CS agents and educate your bot. Learn more about Pobuca Knowledge
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates your service bots. Build a knowledge base from existing customer dialogs in natural language that automatically become Q&A articles and generate valuable insights. Learn more about Pobuca Knowledge

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
With 15+ years in the agile space, Jira offers teams the top tools and best practices to provide the right foundation for growth.
Jira is the #1 software development tool used by agile teams. Teams of 2 to 20,000 rely on Jira to manage every stage of their workflow, from planning to shipping and releasing. With native roadmaps, teams can ladder up their work to track the big picture. Jira's no-code automation engine allows teams to save time and increase power by automating any task or process with a few clicks. And with a free edition, teams up to ten users can leverage all the power of Jira at no cost, forever. Learn more about Jira

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Get the freedom to create your own stunning website exactly the way you want - for free.
Create a stunning, professional website for free with Wix website builder. We offer a few different ways you can build your site: Wix Artificial Design Intelligence, Wix Editor, & Wix Code. Whether you're creating a site for the first time or you're a pro, we've got you covered. Wix ADI builds you a unique site with professional text, images & more. Wix Editor gives you design freedom with advanced functionality & easy drag & drop. And with Wix Code, you can create state-of-the-art site & apps. Learn more about Wix

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.
Applications and desktop sharing and viewing, annotation tools, instant messaging, Web slides, and Whiteboards.

Features

  • Cataloging/Categorization
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management System (CMS) Software

Knowledge Management Software Buyers Guide

Introduction

Knowledge management software serves as a centralized database or a repository for storing documents, audio and video files, and other important information. Essentially, the main underlying purpose of a knowledge management system for Canadian organizations is to organize business information to be shared internally and externally, meaning employees and customers can both access it. Controls are also included, ensuring certain information can be shared with employees only, while other information can be shared with customers only or with both groups.

Structure and organization are at the very core of knowledge management solutions, and in almost all cases, the repository is fully searchable, making it quick and easy for users to find exactly what they are looking for. Ultimately, a knowledge management (KM) system is designed to help Canadian businesses make more effective use of the abundance of information that is available to them and to reduce unnecessary friction as much as possible.

Examples of the types of information that may be organized and stored within KM tools are spreadsheets, presentations, database files, audio files, video files, PDFs, e-books, text files, and more. These items can be categorized and catalogued through the use of tags, making them easier to find and easier to group together with similar file types or with files of all types that cover similar topics. In many cases, information from these files can also be shared in real-time with other users, aiding collaboration efforts.

Having access to an information and knowledge base of this kind can be beneficial for speeding up internal processes, or providing important updates to customers and stakeholders. The nature of the software means it is often categorized alongside tools like content management systems and document management software. However, it is worth noting that these solutions also perform similar functions to knowledge base software and help desk software too.

In terms of the core features included, most knowledge management process systems of this kind will provide a broadly similar range of tools and options, although the quality and functionality can vary quite substantially. Nevertheless, in general, users of these software solutions will be able to:

  • Create, store, and manage documents in a central repository to speed up knowledge retrieval
  • Make use of a built-in search function in order to quickly and easily find the information and files needed
  • Control permissions and manage precisely who has access to the different files, folders, and information
  • Access a variety of supporting tools, assisting with communication, collaboration, and editing

What is knowledge management software?

Knowledge management software functions as a centralized repository of information, which is fully searchable, making knowledge retrieval more efficient for businesses. It is designed to assist companies and their employees with the organization, management and preservation of business information, with a view to making it more accessible. Information and knowledge management can also be configured, with access controls allowing different types of information to be shared internally, externally, or both, depending on the needs of the business and its customers.

Although precise features vary, most solutions will provide support for a range of file formats, including text documents, audio files, video files, and spreadsheets. As a result, many software solutions in this category can serve as a single location to access important information, regardless of the way in which it is stored. While many solutions are comprehensive in nature, some do have a more specific focus. A good example of this would be customer support knowledge base software, which centres around knowledge, information, and data directly related to technical support and customer service issues.

Regardless of the focus, however, a key part of knowledge management systems is the organization of information so that it can be found more easily. The various data, files, and other information contained within such a system can also be catalogued through a combination of assigning file categories and using tags.

What are the benefits of knowledge management software?

The benefits of knowledge management software are predominantly focused on ideas of organizing and preserving important information so that it can be accessed or referred back to in the future. In this sense, knowledge management is about ensuring that insights gathered through a combination of experience and time are not lost while also making sure information can be found quickly and easily when it is needed. With that being said, some of the more specific, tangible benefits associated with knowledge management software tools include their ability to:

  • Make information more accessible: knowledge management systems can be used to organize and categorize a variety of different files and other methods of storing information, with a view to making it quicker and easier to access. Cataloguing functions allow for tags to be added to files so that associations between different files can be made, while software solutions tend to include built-in search capabilities, along with menus that can be navigated by users so that they can find what they are looking for. In organizations that have to store vast quantities of data and other information, a knowledge management system may be the fastest way to find an individual file.
  • Solve customer issues quickly: another important use for knowledge management software tools is linked to customer needs rather than internal needs. Businesses often receive questions, queries and other communication from customers, and these can be quite complex to respond to. For instance, instructions may need to be provided or technical information conveyed, and it is often best if these issues are resolved using standardized instructions. Therefore, employees can make use of the knowledge management tools to find answers to common questions and to resolve issues. Additionally, many solutions provide self-service features, allowing customers to actually access the information themselves rather than having to turn to the customer service department.
  • Improve employee knowledge retention: in many organizations, knowledge management applications are used to reinforce information that is initially presented in training and coaching sessions, meaning the software has the potential to improve knowledge retention and boost competency levels. Using the self-service features provided in many solutions of this kind, employees can quickly and easily refer back to information they have learned without needing to ask managers or other senior employees for assistance. Some of the knock-on effects of this include faster resolutions to basic work-related issues, less disruption in the workplace, and increased productivity.
  • Aid continuous improvement: businesses aim to achieve continuous improvement, but this is not always possible, for a variety of reasons. Over time, information can become lost or forgotten, while the constant acquisition of new data, new knowledge and new strategies can eventually overwhelm companies too. Knowledge management can assist within this by organizing and preserving information, making it easier to share knowledge and allowing information to be updated continually so that it never becomes outdated. All of this can help to provide a competitive advantage and can help to eliminate the kind of inefficiencies that often obstruct further progress.

What are the features of knowledge management software?

The features of knowledge management tools centre around the idea of sorting information into a centralized database so that it can be easily found and accessed. While precise features do vary based on the software solution in question, there are a number of core features, which are present in almost all applications and which are category-defining in nature. With this in mind, some of these core and common features are outlined below:

  • Knowledge base management: create, store and manage information from a variety of sources and bring this information together in a single, centralized database or repository. Being able to access as much information from one place as possible can make knowledge retrieval and knowledge acquisition extremely efficient. It can also enhance productivity on a wider scale because all employees know where to look for the files or data they need, reducing instances where there is confusion about the best approach to solving problems or finding information. With cloud-based management software, this can also ensure that information can be accessed using almost any internet-enabled device, which can be especially valuable for remote or field workers.
  • Cataloguing/categorization: assign categories, keywords, tags, and other identifiers to files contained within the knowledge management system, with the intention of making these files easier to locate through the use of the search function. Cataloguing forms a crucial part of knowledge management because it allows information to be grouped together in logical ways. This then makes it easier for employees and customers to understand how different files or pieces of data relate to one another. It also means that users can effortlessly access multiple files that centre around a single topic rather than having to find each of those individual files separately.
  • Full text search: find any information contained within the central database with ease. Almost any knowledge management system will include built-in search functionality, allowing users to quickly and easily search for the information they are looking for and browse the closest matches. However, a full-text search goes further, empowering users to not only search for the files they need but to actually search for specific text contained within files too. This means that all references to a particular topic can be found swiftly and then sorted through. This is especially important in instances where the information that is needed is not necessarily the main topic covered by a document and so is not included in the document's title, file name, or tags.
  • Self-service portal: provide users with access to the information contained within the knowledge management system on a self-service basis, so people can help themselves to the files or data they need. This includes access to the main repository, as well as any additional areas such as discussion forums, communication tools, and file-sharing tools. The best knowledge base platform will also provide administrators with options to extend this self-service offering to external users—such as customers—too. In doing so, many of the most simple problems customers encounter can be resolved on their own, without the need for intervention from customer service or support staff. This then frees those employees up to focus on more complex problems while reducing response times.
  • Text editing: make changes to text-based files and add text-based information to the central database using a built-in text editor. While most solutions will only offer fairly basic text editing functionality when compared to a dedicated word processor, it does provide users with the ability to continually amend files and ensure that the information contained within them is as up-to-date as possible. The ability to edit text from within the same application used for other knowledge management tasks can also offer greater convenience and can save time.
  • Discussions/forums: engage in discussions using an online forum, with different threads covering different topics. The conversational style of forum discussions can help to improve knowledge within an organization because questions can be asked, explanations can be given, and those explanations can be further expanded upon if necessary. The nature of forums also means that multiple people can contribute their knowledge and add to the overall quality of the conversation, while issues can also be discussed in a more informal way, with ideas being shared and with the possibility of lengthy debates on some of the more complex topics.
  • Access controls/permissions: manage who has access to the information contained within the system so that it can be protected from prying eyes, malicious actors, or external users. Going further, the access controls and permissions feature allows for different levels of permission to be established and means that different files or pieces of information can be assigned different access requirements. As a result, it becomes possible to limit access to some of the information in the database to employees only, to senior managers only, or even to specific individuals. Moreover, some information can be made publicly accessible or accessible to existing customers who have a valid account, depending on the needs of the business. Generally, administrators will be able to make adjustments to controls and permissions over time, meaning employees who receive promotions can have their access extended, while customers may have access levels changed based on tiered membership.

Using Capterra's software directory, the process of finding the most suitable solution becomes much easier. Users can sort the available software packages based on the features they contain, providing a better starting point for the entire search process. When businesses are only presented with options that include the specific features they need, it narrows down the choices and allows more time to be spent researching the most suitable options.

What should be considered when purchasing knowledge management software?

When purchasing a knowledge management system, there are a number of things that need to be considered first. After all, businesses need to know they are investing in the right solution for their specific needs, and this means the final decision is not necessarily a simple matter of finding the best overall package. Instead, the different options need to be explored contextually, with an understanding of business needs and strategies. A good way to approach this is to ask the following questions and come up with the answers to them:

  • What is the purpose of a knowledge management system? First, it is important to be clear about the actual business needs related to knowledge management, as this will help to inform which is the best KM software solution to opt for. While knowledge management can be broadly understood as the various methods for creating, managing, sharing, and utilizing business knowledge, the reality is that this will mean different things for different organizations. Think about what the software is needed for, who will use it, how it will be used, who will have access, and how that access is going to be controlled for different groups. Once this is fully understood, it becomes easier to identify the solution that best fits those requirements, and that is preferable to exploring options more generally, without giving appropriate weight to the practical applications of the software.
  • How much does a knowledge management solution cost? Next, businesses need to give careful consideration to the costs associated with the different solutions on the market and then factor in their available budget before making a decision. One trap that companies fall into is to only think about the initial costs, such as setup costs and costs associated with data storage. However, there are potential longer-term costs to consider, too, including subscription fees for cloud-based packages, costs linked to training staff up to full competency, and costs associated with software updates, new versions, and accessing support. A good way to think of this is to consider the total cost of ownership and usage for each available KM software solution before making a purchase.
  • What is the best deployment option for KM software? Businesses have two different options for actually deploying KM software, and this is now one of the single most significant decisions that will need to be made. On-premises deployment is the option that most businesses are familiar with. It involves acquiring software, installing it on company systems, and then managing data storage. Updates need to be acquired and installed, and upfront costs are high, but there is a greater sense of control, and there are no long-term subscription fees. The alternative to this is cloud-based deployment. This involves acquiring software from a third party via a Software as a Service (SaaS) model, with the third party taking responsibility for delivering the software via cloud technology, storing relevant data in the cloud, and keeping it safe and secure. A major benefit of cloud-based deployment is the ability to access the software from anywhere in the world, using a wide variety of internet-connected devices, including computers, smartphones, tablets, and more. Upfront costs are low, and support is readily available from the service provider, but there are long-term subscription fees, and the quality of service providers and their offerings can vary.
  • How can knowledge management data be kept secure? Finally, a major consideration when dealing with any KM software solution is data security. Businesses need to think carefully about how the vast amounts of information connected to these systems will be stored, where it will be stored, how it will be protected, and what processes can be put in place to mitigate risk and resolve any issues that may arise. This can be an especially important consideration for companies that opt for cloud-based storage and deployment. In fact, research from Gartner indicates that cloud security is now the single fastest-growing area for cyber security investment, and this is partly motivated by the increased use of smartphones, tablets and other devices to access company systems. However, it is also an important consideration for those opting for on-premises deployment and storage because those companies have sole and direct responsibility for keeping information safe and secure from threats.

The most relevant knowledge management or knowledge base software trends are also worth thinking about, and it can be useful to have an understanding of emerging trends that may come into play in the years ahead. Businesses investing in software need to know that the solutions they are buying have been created with long-term usage in mind, and this requires the developers to understand the most up-to-date techniques, strategies, and demands. With regards to knowledge management, some of the key software trends are:

  • Demand for mobile access: A study carried out by Gartner indicates that a large number of workers now use mobile phones for work-related activities and in more than half of all cases of workers using smartphones, they utilize their own personal device. Yet, the report also concludes that mobile adoption in the workplace has not yet reached full maturity, meaning usage could continue to grow in the years ahead, especially if corporate-issued mobile devices take off. Regardless, this means that there is a growing demand for mobile accessibility within core software applications, and this has only snowballed as remote work has increased in popularity. Some KM software packages on the market do offer dedicated mobile apps, but the best way to use KM tools on mobile devices tends to be through the use of cloud-based options which can be accessed via a mobile web browser. This can be especially important when it comes to compatibility and overcoming the Android/iOS mobile divide.
  • Popularity of conversational user interfaces: With the rise of voice-activated assistants like Alexa, Siri and Google Assistant, and the increased popularity of speech recognition software, there is growing interest in conversational user interfaces within software packages, and these could be especially useful in knowledge management applications. Voice search, for example, would allow users to quickly and easily find the information they are looking for, even if they are carrying out other tasks at the same time. Meanwhile, if the voice technology could also read out text from documents, it would allow an entirely hands-free approach to finding information stored within the central repository. There are some potential limitations to conversational interfaces, such as difficulty understanding certain regional accents and concerns about data breaches - two-thirds of Canadians are uncomfortable sharing their personal health data with chatbots - but a major advantage is that these interfaces allow software to be used by people with disabilities and health conditions that may make the use of computers and conventional software difficult. Therefore, businesses may wish to explore opportunities in this area before making a final decision.
  • Increased use of artificial intelligence: The final trend that business leaders and their IT departments need to be aware of when exploring knowledge management solutions is the continued improvement of artificial intelligence (AI) capabilities over recent times. More importantly, it is worth pondering its potential uses within software packages of this kind too. As an example, AI could be used to automatically identify the number of times certain words appear in a document, and the document can then be automatically tagged according to what it is likely to be about or the topics contained within. This can then introduce automation into the area of cataloguing and categorization, saving significant time. It also means that AI can play a role in helping users to find information more easily. For these reasons, buyers may wish to consider the availability of AI within different software options and contemplate the potential scope available to capitalize on its presence within those packages.

Sources:

The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them. The following sources were used for this document:

  1. Knowledge Management Software - Capterra Capterra (Date accessed: Wednesday, November 3, 2021)
  2. Gartner Forecasts Worldwide Security and Risk Management Spending to Exceed $150 Billion in 2021 - Gartner.com (Date accessed: Wednesday, November 3, 2021)
  3. New technologies for telehealth in Canada: 61% of Canadians want to implement AI - Capterra Canada (Date accessed: Tuesday, December 14, 2021)