---
description: Discover and compare Knowledge Management Software Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Knowledge Management Software for Mac - Price comparison & Reviews - Capterra Canada 2026
---

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# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [Axero](https://www.capterra.ca/software/129326/axero) — 4.5/5 (89 reviews) — Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management software. AI-powered search.
2. [livepro](https://www.capterra.ca/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
3. [Slack](https://www.capterra.ca/software/135003/slack) — 4.7/5 (24219 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
4. [Document360](https://www.capterra.ca/software/177031/document360) — 4.7/5 (292 reviews) — AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.
5. [Helpjuice](https://www.capterra.ca/software/130533/helpjuice) — 4.7/5 (104 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
6. [Happeo](https://www.capterra.ca/software/176777/happeo) — 4.6/5 (38 reviews) — Happeo is the trusted solution to information chaos, helping companies to move fast while staying in control.
7. [TextExpander](https://www.capterra.ca/software/180916/textexpander) — 4.7/5 (64 reviews) — TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
8. [Aha\!](https://www.capterra.ca/software/144020/aha) — 4.7/5 (565 reviews) — Aha\! Knowledge is the central hub for product information — share all of your documents in a central place.
9. [monday AI Work Platform](https://www.capterra.ca/software/147657/monday-com) — 4.6/5 (6121 reviews) — AI-assisted career transition and job search with Fit Scores, tailored applications, market reports, pipeline tracking and professional workspaces.
10. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5317 reviews) — Knowledge Management for Frontline Teams - Policies, Guides, Manuals \& Resources
11. [Confluence](https://www.capterra.ca/software/136446/confluence) — 4.5/5 (3720 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
12. [Notion](https://www.capterra.ca/software/186596/notion) — 4.7/5 (2834 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
13. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
14. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
15. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
16. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
17. [JIRA Service Management](https://www.capterra.ca/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
18. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
19. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (523 reviews) — Knowledge that writes and maintains itself, drafted automatically from resolved work.
20. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce.
21. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (259 reviews) — Decision tree driven interactive guides that plug into most KB \& CRM systems. Follow business processes in an interactive manner.
22. [KnowledgeOwl](https://www.capterra.ca/software/132902/knowledgeowl) — 4.8/5 (240 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
23. [Quip](https://www.capterra.ca/software/151651/quip) — 4.4/5 (209 reviews) — Quip combines documents, spreadsheets, and chat in one organized experience.
24. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
25. [ServiceNow Customer Service Management](https://www.capterra.ca/software/192052/servicenow-customer-service-management) — 4.4/5 (153 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.

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## Related Categories

- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)
- [Intranet Software](https://www.capterra.ca/directory/31015/intranet/software)
- [Portal Software](https://www.capterra.ca/directory/14/portal/software)

## Links

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Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.capterra.ca/software/136446/confluence","@type":"ListItem"},{"name":"Notion","position":12,"description":"Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. 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This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"Bitrix24","position":14,"description":"Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":15,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":16,"description":"Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":17,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ca/software/138769/jira-service-management","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":18,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. With a consumer-grade portal and customizable, dynamic forms, you can gather all the context agents need and free them for high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":19,"description":"Most knowledge bases rot because nobody has time to write for them. SysAid drafts knowledge base articles automatically from every closed ticket and chat transcript, so your team reviews and publishes instead of starting from a blank page. Duplicate and outdated articles get flagged for merging and review using semantic analysis, keeping the knowledge base accurate without a manual audit. A dedicated AI agent watches the whole knowledge base and keeps it current, while a second agent drafts new articles from resolved work. Inside every ticket, the self-service portal, and chat, the right article surfaces the moment someone needs it. Your team builds and maintains institutional knowledge without pulling agents off their queue, and it stops walking out the door when someone leaves.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4608c47-9028-4daa-af15-1f8931f8afb9.png","url":"https://www.capterra.ca/software/107225/sysaid","@type":"ListItem"},{"name":"Genesys Cloud CX","position":20,"description":"","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":21,"description":"Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. \n\nYonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ca/software/130406/agi-self-service","@type":"ListItem"},{"name":"KnowledgeOwl","position":22,"description":"KnowledgeOwl is a comprehensive knowledge management solution that captures, organizes, and shares institutional knowledge across your organization. With AI-forward, customer-first development, we transform scattered information into a centralized, searchable knowledge ecosystem that preserves expertise and accelerates decision-making.\n\nKey benefits: \n\n- Centralized knowledge repository that eliminates information silos\n- Collaborative content creation enables team-wide knowledge sharing\n- Intuitive organization and categorization structures information logically\n- Access controls and permissions ensure the right knowledge reaches the right people\n\nPerfect for organizations managing institutional knowledge, best practices, training materials, and operational expertise. Whether you're capturing retiring employee knowledge, standardizing processes, or enabling knowledge transfer across teams, KnowledgeOwl creates a living knowledge ecosystem that grows with your organization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.ca/software/132902/knowledgeowl","@type":"ListItem"},{"name":"Quip","position":23,"description":"Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c28de16e-b312-4624-8369-b21364b82932.png","url":"https://www.capterra.ca/software/151651/quip","@type":"ListItem"},{"name":"Vivantio","position":24,"description":"Knowledge management in Vivantio empowers end users to self-serve solutions, and support teams to quick-reference documentation during service delivery. Knowledge articles and product documentation can be internal-facing to the agents and technicians who provide service and support; customer or end user-facing in a branded self-service portal; or both. \n\nIT, GRC, HR, Finance, Legal, & B2B Customer Support teams leverage Vivantio for proactive service delivery and faster ticket resolution times.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":25,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.ca/software/192052/servicenow-customer-service-management","@type":"ListItem"}],"numberOfItems":25}
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