15 years helping Canadian businesses
choose better software

Telephony Software

Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency. Internet telephony software allow all types of organizations in Canada increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features. In addition to optimizing an organization's internal operations, call center telephony software also offers expanded outgoing capabilities, providing an infrastructure for call center management, help desk operations, predictive dialing applications, Customer Relationship Management (CRM) solutions and telemarketing software. Browse all business telephony solutions to find the best tool for your small business in Canada.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Telephony Software

Local products for Canada

Canada Show local products
Transform the way you do business with the exceptional features and flexibility of DialIn's hosted call center software. Learn more about DialedIn CCaaS
Cutting-edge technology designed for companies with a valid US address, EIN, and at least 5 agents. DialedIn delivers unrivaled performance, unmatched US-based support service, and a user-friendly interface. Our powerful software suite combines Inbound call routing, outbound predictive dialing, queued progressive dialing, and managed preview dialing. Seamlessly integrate with a wide range of third-party applications. Experience the difference for yourself - contact us today to request a demo. Learn more about DialedIn CCaaS

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Dialpad Talk modernizes telephony technology, putting voice, messaging, meetings, and video on any device. Learn more about Dialpad
Dialpad Talk is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday. Learn more about Dialpad

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation Learn more about Zoho Voice
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes with key features to elevate your business operations. - Advanced Calling and Routing: IVR, Messaging, and Voicemail services. - Premium features: Power dialer, Call monitoring, and Queue performance metrics. - Granular Visibility to calls at both the team and agent levels via detailed Call Analytics and Dashboards. - Seamless Integrations with Zoho Apps for better customer interaction. Learn more about Zoho Voice

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
SMBs w/ 10-100 users save money & time with the Intulse cloud VoIP services. BYOD or buy/rent phones. Softphone. 100% US support. Learn more about Intulse
Businesses from 10-100 users save money and time with Intulse cloud VoIP. Bring your own device or buy/rent VoIP phones from us. Enterprise-grade voice, fax, text, and mobile App at small business pricing. Get custom quote based on your device user type. Enjoy CRM integrations with HubSpot, Salesforce, Zoho, Redtail, Dynamics, Wealthbox, AgencyBloc, Sugar/SuiteCRM & more. We handle all of your system set-up. No hassles, no headaches. Friendly, available, knowledgeable 100% US-based live support. Learn more about Intulse

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
With SkySwitch, resellers can offer their end-users communication and collaboration services with ease even if they are not experts. Learn more about SkySwitch
SkySwitch offers the ultimate white-label UCaaS platform for MSPs, VARs, System Integrators, Interconnects and like providers to quickly brand as their own and resell to their customer base. Get up and running selling a hybrid workforce solution -- UCaaS/hosted voice -- in as little as 90 days. Expand your service offerings and revenue stream. Our top resellers on average annualized growth rate is 40%. Learn more about SkySwitch

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Designed for Small & Growing Businesses! Get Your Business Phone Number & Start Receiving Calls Today! Learn more about Talkroute
Talkroute is an easy way to manage incoming business calls. Whether you simply want to forward calls to a cellular phone or wish to create menu prompts (press #1 for press #2 for) for different devices, Talkroute has everything you need. You can even add hold music or set specific dates/times when you are available to accept business calls! 1000s of unique businesses use Talkroute every day to manage their calls. Learn more about Talkroute

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook. Learn more about CallTrackingMetrics

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more. Learn more about Zoho Desk

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
A seamless solution to unleash the power of cloud business communications.
RingEX offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly. Learn more about RingEX

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. Learn more about Nextiva

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 12 million businesses worldwide.
If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It's also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone calls will be logged and recorded. Learn more about Bitrix24

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk's telephony platform easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. Learn more about Google Voice

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Canada Local product
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
GoTo makes IT and business communicatiosn easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. Learn more about GoTo Connect

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is an industry-leading provider of cloud contact center solutions for more than 2,500 customers worldwide, facilitating billions of customer engagements annually. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results. Learn more about Five9

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Twilio is the world's leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way. Learn more about Twilio

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries.
Make every phone conversation count and give time back to your reps. Aircall's flexible telephony solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a cloud communication system in a few minutes using one simple, user-friendly platform — no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right time. Access powerful analytics to improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Mass SMS Text Messaging services. Great for sending bulk text messages, appointment reminders, coupons, sales, and more.
SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS Text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start with a FREE 14-day trial period. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Use Textedly's Text-to-Pay feature and charge credit card. Learn more about Textedly

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.
Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free! Learn more about Grasshopper

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • VoIP Software
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring