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Logistics Software

Logistics software automates warehousing, transportation management, shipping and other logistical functions, monitoring the flow of products from supplier to end user.

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EXTRA last mile software delivers optimal real time routes for deliveries, service calls and pickups. Learn more about Elite EXTRA
AWARD WINNING Last Mile Delivery Management Software! Whether you deliver goods or services EXTRA can help. Our advanced dispatch management software includes: automated dispatching; integrating multiple delivery options; real-time tracking and ETAs; customer notification options, including a real-time tracking link with map; live mobile SDK with map; customer portal and ETA API; route optimization; and, central dispatch to pool fleets. Learn more about Elite EXTRA

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Canada Local product
It's Here offers advanced delivery and warehouse management for e-commerce and 3PLs with real-time tracking and route optimization. Learn more about It's Here
It's Here Delivery is an advanced, all-in-one platform designed for e-commerce businesses and 3PLs, optimizing last-mile delivery and warehouse management. Our Delivery Management Software (DMS) offers real-time tracking, route optimization, centralized order pools, accurate ETAs, and end-user tracking. The Warehouse Management Software (WMS) supports multiple locations, 3PL invoicing, and integrates with shopping carts and carriers. Our Fulfillment WMS ensures meticulous inventory management, and our Appointment Scheduler automates scheduling and dispatch management. Custom services like threshold delivery and furniture assembly can be added easily. User-friendly features include multiple user access, real-time updates, and 24/7 support. With increased efficiency, enhanced visibility, and improved customer satisfaction, It’s Here Delivery is the ultimate logistics solution. Learn more about It's Here

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Cloud-based WMS solutions for 3PLs so they can focus on customer satisfaction, efficient operations, and growing their business. Learn more about 3PL Warehouse Manager
Providing the ability to connect suppliers, partners, employees, customers, and their customers, Extensiv 3PL Warehouse Managercloud-based WMS solutions were built to help 3PLs grow their logistics management business. Designed by warehouse management experts, our WMS offers turnkey EDI integration, global visibility, automated billing management, innovative packing and shipping features, mobile bar-code scanning capabilities, and more. Speak to an expert today. Learn more about 3PL Warehouse Manager

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Tookan is an AI-powered software, that helps in automating dispatch, tracking order,s and managing freight from a single platform. Learn more about Tookan
Tookan is a powerful off-the-shelf Delivery Management platform, which enables businesses to modernize their delivery operations and take complete control in managing real-time deliveries. Tookan can be seamlessly integrated with any Order Management platform or POS, thus simplifying the delivery process end to end. Tookan comes with an Agent app, Dispatch Dashboard, and multiple Extensions that enable features like Real-time tracking, Route Optimisation, GeoFencing, Agent wallets, etc. Learn more about Tookan

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
End-to-end integrated supply chain management solutions to increase operational efficiency and improve visibility anytime, anywhere. Learn more about Tecsys Elite
Tecsys is a global provider of transformative supply chain solutions that equip growing organizations with industry-leading services and tools to achieve operational greatness. Tecsys' Elite™ is an end-to-end supply chain platform that drives innovation and efficiency across the entire organization. Elite™ Enterprise solutions include distribution ERP, warehouse management, transportation management, delivery management, point of use, billing management, and analytics. Learn more about Tecsys Elite

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Scalable and adaptable SaaS WMS designed for modern e-commerce fulfillment, bringing efficiency and speed to your warehouse. Learn more about Tecsys Omni WMS
Omni™ WMS is a scalable cloud-native SaaS warehouse management system designed for modern e-commerce fulfillment. It streamlines the reception, logging, storing, picking and packing of inventory in a single location or across multiple distribution centers for micro-fulfillment. Omni™ WMS is automation-ready and can be implemented in as little as 28 days, providing a cost-effective and low-risk WMS for retailers, brands, wholesalers and DTCs. Learn more about Tecsys Omni WMS

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
A fully integrated software solution designed for small to mid-sized importers and distributors. Learn more about VISCO
Software for importers and wholesale distributors. The inbound logistics modules allow for inventory forecasting and planning as well as automation around container tracking so the logistics data is updated directly from the carriers and users are alerted if goods are shipping or arriving late. The outbound logistics modules allow for 3rd party and in-house warehouse management, pick tickets/warehouse releases, delivery management and planning. Integrates with QuickBooks. Free trial available Learn more about VISCO

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
The intuitive and sophisticated warehouse management system built for growth Learn more about Da Vinci Supply Chain Business Suite
For over 25 years, The Da Vinci Supply Chain Business Suite has been the robust, flexible WMS for third-party logistics and brands to support a wide range of complex workflows. Da Vinci is highly configurable and is designed to be easy to implement and train users, which makes it ideal for companies facing unique operational challenges. Emphasizing a partnership approach to implementation and long-term needs, Da Vinci ensures fast time-to-value with rapid implementation and go live timeline. Our no-code configurations gives super users a self-sufficient, including: 3rd party billing, advanced wave picking, directed putaway, EDI/ERP and shopping cart integrations, and more Outside of our core Warehouse Management System, also offers Yard, Labor, and Transportation Management modules to handle every piece of operations. The suite is attractive for companies looking for low-total cost of ownership, yet needing to deliver 90% of functionality, without the higher-costs of a T1 WMS. Learn more about Da Vinci Supply Chain Business Suite

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
WipIT™ is configurable workflow management solution that automates processes and supports decision-making to optimize operations. Learn more about WipIT
WipIT™ is cloud-based SaaS solution that transforms operational challenges into opportunities. Designed for the circular economy, WipIT™ is configurable workflow management solution that automates processes and supports decision-making to optimize workflows, increase data visibility, and scale your business effortlessly. Develop workflows by customer, business line, etc... integrate with your current tech stack, and make changes in real time. Take the guesswork out of forward and reverse logistics processes so you can make smart, data-driven decisions with confidence. Learn more about WipIT

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
The software that gives you the tools to always know what loads are making money and which ones lose you money. Learn more about TruckingOffice
Real Trucking Software, Real Easy. The software that gives you the tools to always know what loads are making money and which ones lose you money. Get organized, increase profits, & always have us by your side. With TruckingOffice you can manage all your dispatches and expenses and stay on top of your invoices to your customers. We'll have you ready for IFTA in no time, no more struggling to find and coordinate information. And we'll help you keep up with your drivers and truck maintenance. Learn more about TruckingOffice

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Canada Local product
Descartes MacroPoint is your gateway to enhanced freight tracking. Our platform offers real-time shipment insights. Learn more about Descartes MacroPoint
Descartes MacroPoint is a leading global freight visibility platform and the trusted choice for shippers, 3PLs, and freight brokers seeking actionable supply-chain data. Our load monitoring and tracking software allows you to effortlessly visualize, analyze, and predict the status of any shipment in real-time. Our automated communication platform facilitates efficient 'Manage by Exception' capabilities, allowing you to focus on what matters most. Integrated with numerous TMS platforms, our cloud-based solution streamlines the transportation process, ensuring transparency and efficiency at every step. Choose Descartes MacroPoint for unparalleled visibility and control in your freight operations. Learn more about Descartes MacroPoint

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
MyCarrier makes LTL shipping simple, fast, and cost-effective. Learn more about MyCarrierTMS
MyCarrier empowers LTL/TL shippers to connect directly to their carriers through an intuitive web platform for all shipping needs, from checking rates and availability to quoting, dispatching, and reporting. The MyCarrier platform streamlines the shipping process, allowing shippers to capture the best rates while increasing visibility, accuracy, and trust. Learn more about MyCarrierTMS

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
ShipWise offers a comprehensive suite of shipping solutions. Streamline logistics with real-time data and batch processing. Learn more about ShipWise
With ShipWise, logistics operations are revolutionized. With real-time data synchronization, ShipWise empowers businesses to optimize supply chains and streamline logistics. Businesses can efficiently map shipping routes, select cost-effective options, and ensure timely deliveries. Whether you're a startup or an enterprise, ShipWise's logistics capabilities simplify complex operations, enhance efficiency, and improve overall supply chain management. Learn more about ShipWise

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Item: A supply chain & warehousing solution with seamless integration, efficient processes & end-to-end visibility designed for growth. Learn more about Item
Item effortlessly links brands, consumers, warehouses, and logistics. Our suite of warehouse, inventory, order, and return management solutions ensures efficiency and visibility. Item dynamically assigns tasks and enables real-time adaptability. Seamlessly integrates with top retail applications. And smooth return management means growth, better service, and cost reduction. Easily measure KPIs and optimize processes. Elevate your supply chain with Item's comprehensive yet customizable solution. Learn more about Item

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Canada Local product
Trucking Software for Dispatch, Fleet & Accounting for LTL, Heavy, FT and Brokers. Integrates with all systems and is User Configured Learn more about Degama DTMS
Integrated Dispatch, Driver, Accounting & Fleet Maintenance Software for TL, LTL, Courier & Brokerage. Quoting, Order Booking, Document Management, Auto-Billing, Auto-Rating, Pre-Scheduling, Dispatch, Auto-Routing, Monitoring, EDI, POD for Android, IOS Iphone, GPS, Mapping, Messaging, Scanning, Driver/Broker Settlements, Fuel tax IFTA, Fleet Maintenance, Mechanics App, A/R, A/P, G/L, F/R . Custom Deployment for Unique Trucking Companies. Samara integration. Learn more about Degama DTMS

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
NetSuite inbound logistics helps you coordinate efficient transportation, receipt, and storage of inbound inventory.
NetSuite inbound logistics helps you coordinate efficient transportation, receipt, and storage of inbound inventory. NetSuite dashboards help manage everything from expediting outstanding orders to container management to scheduling specific receipt dates. You can ensure that the products meet your requirements by performing inspections and tracking vendor quality, standardising the putaway process with predefined strategies. Learn more about NetSuite

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Built to power world-class fleets with Live GPS Tracking, AI-powered Smart Dashcams, ELD Compliance, Dispatch and Maintenance.
Motive, formerly KeepTruckin, builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses in trucking and logistics, construction, oil and gas, food and beverage, field service & agriculture. Learn more about Motive

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Logistics is the foundation to manufacturing. Simplify your supply chain processes with Fishbowl's complete manufacturing management.
Manage your inventory and logistics from order to finished goods in one system. Fishbowl’s complete manufacturing and inventory management solution automates and simplifies the manufacturing process. Our advanced features include work orders, material requirements planning (MRP), bills of materials, barcode scanning, and more. Learn more about Fishbowl

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Organize, streamline, and scale your logistics process with ShipStation software to cut down hours of your day with automation.
Wherever you sell, however you ship, ShipStation logistics software powers shipping success for businesses of all sizes. Connect ShipStation to online stores, marketplaces, carriers, and ecommerce tools in seconds and seamlessly sync your shipping. Import orders from 150+ selling channels, marketplaces, ERPs, CRMs, or IMSs. Automatically apply shipping configurations and bulk print all your day’s orders in just a few clicks Learn more about ShipStation

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Online postage management software that allows you print USPS-approved postage from your computer and printer.
Stamps.com is a mailroom management solution designed to help online retailers, small to medium businesses, and eCommerce sellers print USPS-approved postage and shipping labels. The platform enables teams to create customizable stamps, shipping labels, and envelopes and assign codes for various clients to track postage printing. It lets administrators automatically import orders from various selling platforms, select shipping method, and share shipment tracking details with clients. Learn more about Stamps.com

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Shippo is a multi-carrier shipping management software for ecommerce that helps automate and streamline your shipping end-to-end.
Ecommerce is complex. Shipping doesn’t have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 40 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more. Learn more about Shippo

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Web, on-prem and mobile solutions to help businesses with mapping, data management, predictive modeling, geocoding and more.
Integrated collection of GIS software products; ArcGIS offers unique capabilities and flexible licensing for applying location-based analytics to your business practices. Gain greater insights using contextual tools to visualize and analyze your data. Collaborate and share via maps, apps, dashboards and reports. Learn more about ArcGIS

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Routing chaos finally solved! Extremely easy-to-use, Route4Me plans routes for your business. Call Today & Get Started +1-888-552-9045
Routing chaos finally solved. Extremely easy-to-use, Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 40,000 customers. Call Today & Get Started +1-888-552-9045 Learn more about Route4Me

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
The only NO Fee, NO Contract, NO Setup TMS. Over 51,833+ users. TRUE cloud TMS. The World's Most Popular TMS. Capterra's BEST RATING!
AscendTMS is the world's most popular TMS software (51,833+ active users), for Freight Brokers, 3PL's, Trucking Companies and Shippers. NO upfront fees, NO license fees, NO support fees, NO contracts. They are 100% independent and NOT affiliated with any broker, carrier, or other transportation entity. Get instant TMS access from ANY device with NO installs, NO hardware, NO setup. Compare to TMW, McLeod, Mercury Gate, Aljex and other old legacy systems. AscendTMS has Capterra's BEST RATING! Learn more about AscendTMS Logistics Software

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates
Quickbase helps eliminate manual processes for true end-to-end transparency with granular, distributed tracking and project management.
Quickbase empowers enterprise organizations to quickly turn ideas into applications that make them more efficient, informed, and productive. Utilize granular, distributed tracking and logistics management to ensure that items are delivered and accounted for between parts of the supply chain. This no-code application development platform helps eliminate manual processes for true end-to-end transparency, real-time visibility, and automation across complex processes & siloed systems. Learn more about Quickbase

Features

  • Barcoding/RFID
  • Route Optimization
  • Order Management Software
  • Shipping Management
  • Demand Forecasting
  • CRM Software
  • Fleet Management Software
  • 3PL Management
  • Cross Docking
  • Delivery Tracking
  • Supplier Management
  • Real-Time Updates

Logistics Software Buyers Guide

Introduction

Logistics software is the name given to a category of software solutions that assist businesses with various logistics, shipping, warehousing, and transportation functions. This can include everything from inventory control, barcode scanning and label printing options, right the way through to order management, transportation management, vendor management, and customer relationship management tools.

Software for logistics can serve as a central location, where users can view, manage and monitor essential information related to logistics, and carry out activities that can assist with overseeing the movement of goods from the supplier or manufacturer to the eventual end-user. The software can be used by several businesses but is most commonly used by eCommerce brands, shipping or delivery companies, and other online sellers.

Logistics software is also known as a logistics management system or as logistics planning software. Regardless, effective use of software in this category can help companies manage their inventories more accurately, improve the efficiency of many logistics-related activities, and understand any relevant areas where improvements may be needed. Moreover, logistics solutions allow companies to automate many associated processes, reducing costs and preventing tasks from being overlooked, while freeing up more staff time.

In many cases, logistics solutions can be integrated within existing workflows and options for integration often exist between logistics software, supply chain management software and warehouse management systems. This ultimately allows the software to function effectively alongside these tools, and also helps organizations to share data between the applications and reduce the amount of time that needs to be spent moving between different programs.

Most logistics programs will also have significant crossover with transportation management systems. In some cases, the use of a high-quality logistics solution may even negate the need to invest in a dedicated transportation management solution. While specific features included within logistics packages can vary, especially given the fact that different options will target different business types, there are several core features, and these will allow users to:

  • Keep track of the most essential inventory information, and order new stock when supplies run low
  • Manage transportation options and continually track the current status of a fleet of vehicles
  • Outsource various delivery or shipping needs to third-party logistics (3PL) businesses
  • Manage interactions with customers, clients, business partners and/or prospects, and monitor demand
  • Create, organize, and maintain a database with all of the key information about suppliers/vendors

What is logistics software?

Logistics software describes a category of software solutions intended to assist businesses with several logistics-related needs. Generally, these solutions will serve as a means of centralizing important information, making it easier to find data and keep track of operations, while also allowing core tasks to be carried out from a single location. Furthermore, logistics solutions will allow many activities to be automated, which can help to save time and money.

Some specific functions or areas of focus typically associated with software for logistics include order management, transportation management, shipping, customer relationship management, warehousing, and inventory management. Vendors and third-party logistics companies can be managed through many solutions in this category, and the best tools will include options for tracking and managing a fleet of vehicles too.

Logistics software is most commonly associated with eCommerce businesses, delivery companies, and shipping companies. However, solutions of this kind may be used by any organization involved with the movement of goods and with requirements to track that movement from the supplier or manufacturer, all the way to the customer or end-user. A logistics management system can function alongside supply chain, warehouse, transportation, and fleet management solutions. However, the features provided may also reduce the need to invest in some of those standalone tools.

What are the benefits of logistics software?

The benefits of logistics software for Canadian businesses generally focus on making important information more accessible, providing users with options to track key logistical data, and offering reliable options for automating some of the more routine, predictable tasks that take up unnecessary time and effort when carried out manually. Furthermore, it is worth exploring some of the specific advantages linked to logistics programs, so that their value can be further contextualized. In particular, acquiring software of this kind will have the potential to deliver the following benefits:

  • Improved accuracy: Logistics software can greatly improve accuracy within an organization, and this can be evident in several key areas. For example, inventory tracking allows businesses to form a much more accurate picture of current stock levels and trends. As much of this process can be fully automated, with individual items being scanned as they either leave or enter a warehouse, the business can gain highly accurate data on how much stock they have and how quickly stock levels are declining. Logistics solutions can generate reports and provide accurate information to the accounting and finance departments of an organization, which can help to improve the accuracy of their forecasts and financial reports. Moreover, tracking all of the information surrounding orders and transportation means that more accurate details can be given to customers, clients, business partners, or vendors, resulting in greater clarity and improved communication.
  • Greater efficiency: The use of logistics management software can significantly boost efficiency and can occur for several reasons. Firstly, logistics solutions generally serve as a comprehensive or all-in-one solution, allowing many different tasks to be carried out. This removes the need to utilize multiple applications to carry out these core logistical activities. Secondly, the automation options provided mean that many of the more routine, predictable, or repetitive actions that need to be carried out can be completed without requiring a human staff member to perform them. Such automation ensures that these key actions can always be performed on time while guaranteeing that none of these tasks is accidentally overlooked during the busiest periods. Thirdly, the automation component means actions can be performed at any time, without requiring downtime or rest periods, meaning orders can be placed and communications can be sent to customers on a 24/7 basis.
  • Centralized information: Another major benefit associated with logistics solutions is the ability to keep information related to shipping, warehousing, inventory control, transportation, order management, vendor management, and customer relationship management in a single place. This can help streamline data collection and storage because it reduces the kind of data duplication associated with using multiple applications for these functions. The centralization also makes it quicker and easier to find important information, which can ultimately result in improved productivity, while accessibility is improved because employees only need to be able to access one software solution for all of the included features, instead of having to access numerous applications.

What are the features of logistics software?

The features of logistics software aim to assist businesses with all of the most critical issues related to stock control or inventory management, shipping, customer relationship management, vendor management, and transportation management. Furthermore, there can be substantial differences, depending on whether the software in question is an enterprise-level solution or a more basic application. Nevertheless, most options on the market will include similar core features, and this will usually include those outlined below: Inventory management: Track the number of items in stock, and access real-time inventory information, on-demand. Most of the best solutions will include barcoding or radio-frequency identification (RFID) options, allowing inventory to be scanned as it enters and leaves the warehouse. This, in turn, allows for much more accurate tracking of inventory numbers and also allows this information to be updated automatically, rather than manually. Best-in-class logistics software will also provide options to set up alerts when stock levels reach a defined threshold, and there may also be automatic reorder options, allowing new orders to be placed when that level approaches. This guarantees that an organization always has enough stock to carry out core operations and meet customer demands. The use of automation tools also allows new stock to be re-ordered at the best possible time and avoids situations where a business overlooks a particular item or forgets to place a new order.

  • Order management: Collect information on orders, and store this data for future reference. Order management functionality will typically allow users to view the details of specific orders, such as which items have been ordered, how much the customer paid, what shipping option they selected, and more. Not only can this help to influence activities related to dispatching orders and getting them to customers, but the order management section of logistics software can also provide updates to those customers and enhance the quality of customer service.
  • Transportation/fleet management: Organize transportation and manage a fleet of vehicles. The transportation features may include options to organize transportation or shipping so that a product can be moved from a business to a customer or end-user. Within this area of the software, there are likely to be several options to choose from, so that the business can select the best transportation for each order. Meanwhile, for organizations that operate their fleet, there will be tools for managing individual vehicles, tracking their maintenance status, ensuring compliance with relevant regulations, and tracking their location in real-time. All of this means that an organization can monitor the progress of delivery, or ensure its fleet is well maintained.
  • Third-party logistics (3PL) management: Outsource responsibility for delivering products to third-party logistics (3PL) companies. In many solutions, this feature will allow a business to maintain a database of 3PL companies they have worked with in the past or those who they may work with in the future. This can include contact details, records of previous deliveries that required 3PL services, and options to place a new request for services. For eCommerce businesses, outsourcing responsibility to a third-party service provider can help to keep processes simple, and their specialist skills can be used to provide customers with quick and reliable shipping.
  • Customer relationship management: Create and maintain a database with the essential information related to customers. This can include identifying and organizing leads, maintaining contact information for customers and business partners, and establishing a record of all interactions a business has with clients, customers, business partners and prospects. Ultimately, the customer relationship management component of logistics software will allow businesses to follow up on previous requests, pass on customer issues to another employee, and improve the consistency of communication. Meanwhile, away from enterprise logistics solutions, there may also be integration options in this area. This will generally allow the logistics software to access data from a third-party customer relationship management or CRM solution. This can be important for matching orders to specific customers and accessing previous communication between the business and the customer.
  • Reports and demand planning: Access reports and a dashboard containing the most critical information, so that it is easy to view up-to-date details on stock levels, expenditure, revenue, and other KPIs. Through the use of the reports function in most logistics solutions, it is also possible to gain a deeper understanding of current levels of demand and trends in this area. As a result, businesses can more easily prepare for rising levels of demand and finalize plans to meet the needs of customers, clients, and business partners. This also allows plans to be put in place for those times when demand drops, to avoid long-term inventory issues.

What should be considered when purchasing logistics software?

Before purchasing a logistics solution, several factors must be considered. Buyers need to know that they are not only acquiring a high-quality solution but also that they are investing in a solution that meets their specific needs. An effective way to approach this is to ask several key questions and work through the answers so that the most viable options can be identified and less viable options can be eliminated. Some examples of the types of questions to ask to include the following:

  • Should buyers opt for enterprise or integrated software? Logistical operations within a business can cover many different areas, including order management, customer relationship management, fleet management, supplier and vendor management, and even accounting. Some logistics planning software can be described as enterprise software and will cover most of these areas, or potentially all of them. By contrast, other apps on the market are more basic in terms of their range of features, but they provide integration options with fleet management software, CRM software, and other third-party applications. Therefore, buyers need to think carefully about which of these two approaches will be best for their needs. Businesses already using a variety of other software packages may opt for an integrated logistics solution because these can fit seamlessly into an existing ecosystem, while newer organizations may opt for the simplicity of a single enterprise-level solution. However, there are advantages to using third-party options for some operations, and this issue needs to be carefully weighed up.
  • How much does logistics management software cost? Buyers need to be aware of the issue of cost, and considerations in this area need to go deeper than simply looking at the base price of the software. Logistics software can be complex, with cross-departmental functionality, this means overall quality is important. Therefore, while it is essential to stay within an agreed budget and there is a clear benefit to finding the most affordable option, it is better to focus on the value. After all, it is wise to pay more money for a better product. Beyond this, the issue of cost is further complicated by some hidden expenses. For example, there may be costs associated with setting the software up or teaching employees to use it properly. There may also be subscription fees for cloud-based solutions, and costs associated with issues like data storage.
  • What is the best software deployment option? Another key consideration that buyers need to ponder before acquiring logistics software is the preferred deployment option. On-premise deployment is the more conventional approach, where a buyer pays for the software licence and then takes responsibility for installing the software on company systems and storing the data associated with the program. With this approach, upfront costs are high, and long-term costs are generally low but unpredictable. The alternative, gaining in popularity all the time, is cloud-based deployment. This approach relies on third-party service providers, who deliver their applications on a Software-as-a-Service (SaaS) basis. The service provider is responsible for deploying the software using cloud technology and storing data in the cloud. Upfront costs are low, and long-term costs are predictable because payment involves an ongoing subscription—usually with monthly or annual fees. Setup is effortless, and all that is needed is an internet connection and a compatible internet-enabled device. The cloud-based approach provides advantages in terms of remote and mobile accessibility and allows data to be updated across the board, for all users, in real-time. Maintenance is usually handled by the service provider, whereas on-premise deployment relies on the end-user for any maintenance work. Ultimately, the decision on which deployment option is right will depend on several factors, including a budget, remote access requirements, and existing infrastructure.
  • What business types has the software been designed for? Software for logistics is not created equally, and while some solutions are aimed at a broad audience and have a wide range of features, others will target specific types of businesses. It is worth taking the time to consider the precise target audience for each solution and to ascertain how suitable each option is likely to be. The needs of an international shipping company are likely to be substantially different from the needs of a relatively small eCommerce company, and software choices may reflect this. Buyers should take the time to research the available options and opt for the one that includes the necessary features while being targeted at the right kind of business.
  • Can the logistics software solution scale up and down? Finally, it is essential to consider whether a logistics solution can be scaled up and down easily. If a business grows, various logistical operations are likely to become more complex. However, there are significant costs associated with changing software and ensuring all data is compatible with the new solution, which is why this should be avoided, if at all possible. Instead, buyers need to find an option that can scale up and down, as needed. When the right level of care is taken, a business can continue to use the same software, regardless of whether the company increases in size, or needs to downsize for any reason.

The most relevant logistics software trends largely centre around how the relationships between businesses and their employees and customers are changing through the emergence of new technology. It is, however, important to fully understand the main trends, as these will influence how logistical operations are carried out shortly. Furthermore, buyers must look for software solutions that have been designed with an awareness of the emerging trends, as this can help to ensure software acquisitions are as future-proof as possible. Some of the most significant focus areas are explained below:

  • The value of forecasting: Improvements to the accuracy of artificial intelligence, coupled with the increased volume of data that the average business collects, have helped to improve forecasting within organizations, allowing them to gain a better sense of when changes in demand are likely to occur, and providing insights into some of the external factors that can influence demand levels. As this technology continues to improve and is more widely implemented within logistics software solutions, businesses will likely be able to take a more strategic, forward-thinking approach to many logistical issues, rather than reacting to changes as they occur. Furthermore, analysis of relevant data collected through a logistics solution can help to highlight interesting areas of opportunity. It may be sensible for buyers to prioritize software options where AI technology is implemented to assist with forecasting efforts, as this will help to avoid a future need to shift to a solution that offers this.
  • Growth of work from home arrangements: It is a modern reality that many workers who carry out tasks relevant to logistics within an organization may no longer be working on-site at all times. A growing number of businesses have embraced remote working, or have offered hybrid work models to employees, which means some of the actions related to transportation, warehousing, inventory control, and vendor management may now be carried out by staff working from home. Furthermore, delivery companies and eCommerce businesses may also have field workers, who are partially managed through logistic software. All of this makes it imperative that organizations invest in software solutions that can be accessed remotely, and used on a wide range of devices. Both of these areas of need are factors in the rising popularity of cloud-based deployment. However, needs may extend further, and buyers should consider issues like mobile accessibility.
  • Metaverse technology and eCommerce: Finally, eCommerce businesses will need to get to grips with the concept of the metaverse in the future. Essentially, the metaverse can be defined as a 3D virtual world where users interact with others through an avatar. The metaverse is commonly linked to virtual reality, augmented reality, and ideas of gamification, and it represents an opportunity for businesses to connect with customers in a non-traditional space. Capitalizing on the metaverse requires investment in the right technology and a period of preparation. There are also some unresolved issues in this space, such as those related to data collection and cyber security. Nevertheless, as metaverse interactions increase, logistics software will need to be up to the task of collecting relevant customer communications data and offering integration options with the associated devices, such as VR headsets.

Sources

The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them. The following sources were used for this document:

  1. Productivity when working from home: 7 insights from Canadian employees (Date accessed: Wed, June 21, 2023)