---
description: Page 6 - Compare the best Help Desk Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 6 - Help Desk Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software) > [Page 6](https://www.capterra.ca/directory/30008/help-desk/software?page=6)

# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [SMART Service Desk](https://www.capterra.ca/software/100670/smart-service-desk-itsm) — 4.7/5 (31 reviews) — Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
2. [Milldesk](https://www.capterra.ca/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
3. [Anakage](https://www.capterra.ca/software/208487/end-user-support-automation-platform) — 4.4/5 (31 reviews) — Anakage unifies ITSM, ITAM, DEX \& automation into one AI-powered platform to cut costs, boost productivity \& scale IT.
4. [Denser AI](https://www.capterra.ca/software/1064391/denser-ai) — 5.0/5 (31 reviews) — Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.
5. [Cayzu](https://www.capterra.ca/software/134057/cayzu) — 5.0/5 (30 reviews) — Cayzu helps small businesses, non-profits, educational institutions and enterprises deliver best-in-class customer service efficiently.
6. [elevio](https://www.capterra.ca/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
7. [HelpSpace](https://www.capterra.ca/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
8. [ALVAO Service Desk](https://www.capterra.ca/software/143589/alvao-service-desk) — 4.6/5 (29 reviews) — ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration
9. [Helpshift](https://www.capterra.ca/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
10. [Kaseya BMS](https://www.capterra.ca/software/158273/kaseya-bms) — 4.1/5 (29 reviews) — Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets \& more time making clients happy
11. [Inserve](https://www.capterra.ca/software/203908/inserve) — 4.7/5 (29 reviews) — Inserve offer business software especially made for Managed Service Providers.
12. [FocalScope](https://www.capterra.ca/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
13. [One to One Plus](https://www.capterra.ca/software/183067/one-to-one-plus) — 4.8/5 (28 reviews) — K-12 help desk and asset management platform that streamlines support, ticketing, workflows, and device tracking.
14. [C-Desk](https://www.capterra.ca/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
15. [Summit](https://www.capterra.ca/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence.
16. [BlueSpice](https://www.capterra.ca/software/169097/bluespice-mediawiki) — 4.3/5 (27 reviews) — BlueSpice MediaWiki complements your customer service with an enterprise-level wiki to create the perfect helpdesk.
17. [LabiDesk](https://www.capterra.ca/software/207935/labidesk) — 4.3/5 (27 reviews) — LabiDesk help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat.
18. [Trengo](https://www.capterra.ca/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
19. [Total Contacts & HelpDesk](https://www.capterra.ca/software/127283/tele-support-helpdesk) — 4.3/5 (24 reviews) — Total Contacts \& HelpDesk Solution software for customer service tracking sales, opportunities, e-marketing, and support inquiries.
20. [Intelligent Service Management](https://www.capterra.ca/software/156351/cloud-service-management) — 4.4/5 (24 reviews) — ISM is an ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management
21. [UVdesk](https://www.capterra.ca/software/158346/uvdesk) — 4.4/5 (24 reviews) — Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.
22. [VobeSoft](https://www.capterra.ca/software/182839/vobecustom) — 4.9/5 (23 reviews) — One clear 360-degree service overview. One platform for support, questions, and tickets to handle requests quickly and professionally.
23. [Canfigure](https://www.capterra.ca/software/184941/canfigure) — 4.7/5 (23 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
24. [ITarian](https://www.capterra.ca/software/185768/itarain) — 3.8/5 (23 reviews) — Centralized IT management platform that includes remote monitoring, patch management, and more.
25. [Mint Service Desk](https://www.capterra.ca/software/187044/mint-service-desk) — 4.8/5 (23 reviews) — Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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Denser AI aims to provide accurate responses by delivering consistent and reliable information to customers and employees.\n\nDenser AI Use Cases:\n\nWebsite Search and Chat: Transform site interactions with AI-Powered Search and Chat.\nEnhanced Technical Support: Gain in-depth insights from documents for technical doc support.\nSuperior Customer Service: Revitalize your customer interactions with smart systems.\nProactive Lead Generation: Master the art of generating leads from your website.\nWhy Denser AI:\n\nEfficiency&Scalability: Build intelligent AI search & chat systems over hundreds of thousands web pages.\nExceptional Accuracy: Deliver precise answers and cite source documents.\nAdvanced Search Functionality: Offer document and text segment search results in conjunction with AI responses.\nCost-Saving Intelligence: Continuous 24/7 assistance and significant cost reduction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/39bcf278-507f-4f74-b48b-32234d2627e8.png","url":"https://www.capterra.ca/software/1064391/denser-ai","@type":"ListItem"},{"name":"Cayzu","position":5,"description":"Cayzu is an cloud-based online helpdesk and ticketing system platform that helps your internal teams and customer support agents work efficiently. \n\nCayzu enables your team to build out a comprehensive and robust knowledgebase in real-time using actual business use cases from customer inquiries and requests.\n\nAdditionally, Cayzu makes it easy to streamline workflows with tagging, private notes, scripted responses, advanced delegation and integration with cloud apps you already use.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4156fd01-dee2-4102-bb6b-399e489ee3ab.png","url":"https://www.capterra.ca/software/134057/cayzu","@type":"ListItem"},{"name":"elevio","position":6,"description":"Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. \n\nWe assist in delivering over 16 Million answers per month for 500+ companies\n\nAnswering the same questions?\n\nCreate and deliver in-app contextual helpers and hotspots before your customers ask the same questions.\n\n\nDeflect, on average, 23% of support tickets. 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Customer Care","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.capterra.ca/software/136972/c-desk","@type":"ListItem"},{"name":"Summit","position":15,"description":"SymphonyAI is an enterprise-class IT Service Management solution best suited for companies with 1000-100,000 employees. SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping your help desk achieve greater levels of responsiveness. 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This ensures that your helpdesk is not only efficient but also scalable, enabling smooth collaboration across departments and with external partners.\n\nWith BlueSpice, you can easily share existing expertise, define clear responsibilities, standardize workflows, and keep your documentation current. The software is secure, compliant with applicable standards, and fully adheres to EU GDPR. Developed and hosted in Germany, BlueSpice is the ultimate tool for building a robust, enterprise-level helpdesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a01bb880-2b85-4a0f-9ce7-1811fc270a95.png","url":"https://www.capterra.ca/software/169097/bluespice-mediawiki","@type":"ListItem"},{"name":"LabiDesk","position":17,"description":"LabiDesk is all-in-one help desk software with multiple support channels: Shared Email Inbox/ Ticketing System, HelpWidget, Knowledge Base, Chat. It helps manage incoming requests, onboarding, and communication with customers and leads.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6716e872-93c3-4f19-9cb2-40638ea620b8.png","url":"https://www.capterra.ca/software/207935/labidesk","@type":"ListItem"},{"name":"Trengo","position":18,"description":"Discover Trengo, the customer service software that unifies all messaging channels into one single view.\n\nAnswer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform. \n\nUse the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. \n\nMake customer communication easy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.capterra.ca/software/177967/trengo","@type":"ListItem"},{"name":"Total Contacts & HelpDesk","position":19,"description":"Total Contacts & HelpDesk Solution is an all-in-one software solution for companies who take calls & emails for their customer service and helpdesk support team and need to track from inception to resolution. Tracking from Sales to Support, we have you covered. With over 900 installations in nearly 35 different countries, our software is versatile, powerful, easy to use, and extremely price-conscious. Built in CRM w/ EMarketing, Opportunities, Email and more. We also can integrate with an external CRM, such as Act! or any ADO/OLEDB contacts database.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c698a5eb-2f0b-40df-93bb-d5d195be6ac0.jpeg","url":"https://www.capterra.ca/software/127283/tele-support-helpdesk","@type":"ListItem"},{"name":"Intelligent Service Management","position":20,"description":"Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers.  ISM works on a Hyper-SaaS framework that aims to speed product implementation. Known for enterprise capabilities and value pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0aa3668e-8e77-44c6-b827-038a91c7b96b.png","url":"https://www.capterra.ca/software/156351/cloud-service-management","@type":"ListItem"},{"name":"UVdesk","position":21,"description":"A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c3651b14-90a8-4009-9778-bdfca42878ef.png","url":"https://www.capterra.ca/software/158346/uvdesk","@type":"ListItem"},{"name":"VobeSoft","position":22,"description":"Increase customer satisfaction by offering a fast and efficient service. One platform for support, questions, and tickets. Handle your relations requests easily, structured, and prioritized inside our cloud environment suitable for any industry. All important information is clearly visible on one screen. Create your custom dashboards with information and widgets which are important to your workflows. From now on you can handle requests quickly and professionally.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1f431f5-1da3-4c0f-9272-45c94d16b03d.png","url":"https://www.capterra.ca/software/182839/vobecustom","@type":"ListItem"},{"name":"Canfigure","position":23,"description":"Canfigure is your ultimate solution for IT Asset Management Software, revolutionizing the way organizations monitor, analyze, and optimize their digital assets.\n\nIn an increasingly technology-dependent world, Canfigure offers a robust and intuitive platform that simplifies the management of IT assets. With Canfigure, you gain full control over your IT inventory, enhancing efficiency, security, and cost-effectiveness.\n\nAny business workflow can be supported using Canfigure's powerful admin tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d96eb4-6fb7-4c7f-a1a4-4ab4730202c1.png","url":"https://www.capterra.ca/software/184941/canfigure","@type":"ListItem"},{"name":"ITarian","position":24,"description":"ITarian is an IT service management software that provides a suite of capabilities to manage IT infrastructure through a centralized interface. The platform includes ticketing for issue tracking, remote monitoring and management of endpoints, patch management for system updates, mobile device management, remote desktop access for remote troubleshooting, and endpoint security. ITarian aims to help IT teams efficiently monitor, manage, and secure their technology environments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8d859b2-c7bc-4d24-b459-ed6d4b0ffd91.png","url":"https://www.capterra.ca/software/185768/itarain","@type":"ListItem"},{"name":"Mint Service Desk","position":25,"description":"Comprehensive IT Service Management Solution\n\nMint Service Desk is a robust IT service management tool designed to enhance helpdesk operations for businesses of all sizes. It combines a powerful ticketing system with asset management capabilities, ensuring seamless IT support and resource tracking.\n\nKey Features:\n\n- Advanced Ticketing System: Manage and prioritize support tickets with an intuitive interface and automated workflows.\n- Asset Management: Track all IT assets with detailed documentation and maintenance schedules.\n- Self-Service Portal: Empower users to find solutions and submit tickets independently, reducing helpdesk burden.\n- Customization and Scalability: Tailor fields, forms, and workflows to meet specific needs and scale with growth.\n- Integration Capabilities: Seamlessly integrate with other business tools for a cohesive IT ecosystem.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e229d3f-f8ea-4e59-9045-fbd31c38c580.png","url":"https://www.capterra.ca/software/187044/mint-service-desk","@type":"ListItem"}],"numberOfItems":25}
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