---
description: Page 5 - Compare the best Help Desk Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 5 - Help Desk Software - Prices & Reviews - Capterra Canada 2026
---

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# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Vision Helpdesk](https://www.capterra.ca/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
2. [Call Center Studio](https://www.capterra.ca/software/176017/alotech) — 4.5/5 (47 reviews) — AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio
3. [Raiseaticket](https://www.capterra.ca/software/182383/raiseaticket) — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
4. [HaloITSM](https://www.capterra.ca/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
5. [Incident IQ](https://www.capterra.ca/software/186247/incident-iq) — 4.6/5 (42 reviews) — The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work.
6. [GLPI](https://www.capterra.ca/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
7. [ServiceNow IT Service Management](https://www.capterra.ca/software/152874/servicenow-knowledge-management) — 4.5/5 (41 reviews) — ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience.
8. [Kapture CX](https://www.capterra.ca/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
9. [Wavity Help & Service Desk](https://www.capterra.ca/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
10. [NABD System](https://www.capterra.ca/software/142595/nabd) — 4.6/5 (38 reviews) — Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
11. [Deskpro](https://www.capterra.ca/software/127288/deskpro) — 4.6/5 (38 reviews) — The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
12. [Agiloft](https://www.capterra.ca/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
13. [ThriveDesk](https://www.capterra.ca/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
14. [UseResponse](https://www.capterra.ca/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
15. [User.com](https://www.capterra.ca/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
16. [HaloPSA](https://www.capterra.ca/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
17. [Desku](https://www.capterra.ca/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
18. [EcholoN](https://www.capterra.ca/software/189744/echolon) — 4.7/5 (35 reviews) — Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
19. [iSupport](https://www.capterra.ca/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
20. [SupportBee](https://www.capterra.ca/software/132028/supportbee) — 4.4/5 (34 reviews) — SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
21. [FootPrints](https://www.capterra.ca/software/100291/footprints) — 3.5/5 (34 reviews) — IT service management for mid-size organizations
22. [Jitbit Helpdesk](https://www.capterra.ca/software/117628/jitbit-helpdesk) — 4.5/5 (33 reviews) — Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email.
23. [Oracle B2C Service](https://www.capterra.ca/software/136659/oracle-right-now) — 4.5/5 (32 reviews) — Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
24. [SMART Service Desk](https://www.capterra.ca/software/100670/smart-service-desk-itsm) — 4.7/5 (31 reviews) — Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
25. [Milldesk](https://www.capterra.ca/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.capterra.ca/software/100291/footprints","@type":"ListItem"},{"name":"Jitbit Helpdesk","position":22,"description":"Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.\n\nJitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a9bd892-cb05-4edf-99df-51cccaaab516.png","url":"https://www.capterra.ca/software/117628/jitbit-helpdesk","@type":"ListItem"},{"name":"Oracle B2C Service","position":23,"description":"Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, online communities and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer on one screen.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e5c8d0b-21ea-4d94-8d6e-0c7ab056dea0.png","url":"https://www.capterra.ca/software/136659/oracle-right-now","@type":"ListItem"},{"name":"SMART Service Desk","position":24,"description":"We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.\n\nA comprehensive IT Service Management Tool based on ITIL framework  Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function.  Also includes modules for complete service lifecycle","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd874bf-0c6f-46d9-b1db-ac47e3b375dd.png","url":"https://www.capterra.ca/software/100670/smart-service-desk-itsm","@type":"ListItem"},{"name":"Milldesk","position":25,"description":"Technical support system aligned with ITIL best practices and created with an emphasis on the best usability concepts, it provides greater agility and organization in ticket management.\n\nA complete tool that has official integration with WhatsApp Business, functionalities such as Workflow, IT asset management, incident management, problem management, changes, service catalog, knowledge base, SLA management, it has an API that allows infinite possibilities of integration between other resources,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.capterra.ca/software/177951/milldesk","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30008/help-desk/software?page=5#itemlist","numberOfItems":25}
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