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Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users. Learn more about Bitrix24

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level. Learn more about Salesforce Service Cloud

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Tidio is an innovative help desk platform that enables you to create exceptional customer journeys with omnichannel communication, tick
Tidio is an AI-powered help desk platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value requests. Free plans available Learn more about Tidio

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Atera is the ultimate, AI-powered all-in-one help desk solution for MSPs and IT pros. Try for Free now!
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals achieve superior efficiency. AI-powered Ticketing, IT Automation, and Reporting — all in one dashboard. Resolve 50% of tickets before you even get them with AI-based Tier-1 support, and supercharge your ability to work through problems with AI-suggested solutions, scripts, and automations. Gain visibility and control over daily work with our various integrated solutions. Learn more about Atera

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management. Learn more about ServiceNow

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Learn more about Genesys Cloud CX

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group. Learn more about Superchat

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Timesheets by Tempo: AI-driven time-tracking, reliable data, efficient operations. Effortlessly track support time.
Enhance your help desk operations with Timesheets by Tempo, the leading time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Generate reliable data for reporting, invoicing, and accounting, streamlining help desk management. Effortlessly track time and enhance visibility for efficient help desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support with Timesheets by Tempo. Learn more about Tempo Timesheets

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Starter Suite enables you to quickly organize data, manage customer relationships, and gain valuable insights into your business.
Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality. Learn more about Salesforce Starter

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Cloud-based IT support software for SMBs with in-house and remote teams.
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. GoTo Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams. Learn more about GoTo Resolve

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: - Live Chat - Chatbot - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Reputation provides a 360-degree view of online reputation to effectively manage reviews, business listings, social, & customer surveys
Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow - including Marketing, CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Learn more about Reputation

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less. Learn more about Vivantio

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control