---
description: Page 2 - Compare the best Help Desk Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 2 - Help Desk Software - Prices & Reviews - Capterra Canada 2026
---

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# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
2. [ISL Light](https://www.capterra.ca/software/146892/isl-light) — 4.7/5 (779 reviews) — ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
3. [Apptivo](https://www.capterra.ca/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
4. [Tidio](https://www.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a help desk software suite with live chat, help desk, chatbot, and AI agent options designed to streamline customer support.
5. [Spiceworks Cloud Help Desk](https://www.capterra.ca/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
6. [CXone Mpower](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
7. [SolarWinds Service Desk](https://www.capterra.ca/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — An enterprise service desk with intentional, right-sized AI to cut resolution time. Easy to use, fully integrated, and sets up in days.
8. [Agile CRM](https://www.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
9. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
10. [Atera](https://www.capterra.ca/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
11. [ServiceNow](https://www.capterra.ca/software/152871/servicenow) — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
12. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
13. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
14. [Superchat](https://www.capterra.ca/software/210968/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
15. [ConnectWise PSA](https://www.capterra.ca/software/107931/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use.
16. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
17. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx aids Helpdesk with interactive decision trees for efficient troubleshooting, self-service and ticket creation with transcripts.
18. [Dameware](https://www.capterra.ca/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
19. [Claritysoft CRM](https://www.capterra.ca/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
20. [Help Scout](https://www.capterra.ca/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
21. [Salesforce Starter](https://www.capterra.ca/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
22. [LogMeIn Resolve](https://www.capterra.ca/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Cloud-based IT support software for SMBs with in-house and remote teams.
23. [Issuetrak](https://www.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
24. [HelpCrunch](https://www.capterra.ca/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!
25. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.

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## Related Categories

- [Live Chat Software](https://www.capterra.ca/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)
- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)

## Links

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If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's help desk software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ca/software/144040/tidio-chat","@type":"ListItem"},{"name":"Spiceworks Cloud Help Desk","position":5,"description":"The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. \n\nStart tackling tickets in minutes with a simple-to-use help desk software.  Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. \n\nLearn more about the two plan types:\n1. Core (free) \n2. 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We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ca/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":8,"description":"Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. 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At the same time, IT leaders gain full visibility into performance with built-in insights and reporting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dacd0af6-7ea8-4ce0-a12e-5cb4ff7a8377.jpeg","url":"https://www.capterra.ca/software/144309/atera","@type":"ListItem"},{"name":"ServiceNow","position":11,"description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/40dc26ae-d0a2-4d6b-b110-865b0d6025bf.png","url":"https://www.capterra.ca/software/152871/servicenow","@type":"ListItem"},{"name":"Milvus","position":12,"description":"Milvus is the most comprehensive and intelligent customer service and support management solution. Our omnichannel platform optimizes your team management, which means increased efficiency and productivity. We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.ca/software/202528/milvus","@type":"ListItem"},{"name":"Front","position":13,"description":"Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"Superchat","position":14,"description":"Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group, using WhatsApp automations, chatbots and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.capterra.ca/software/210968/superchat","@type":"ListItem"},{"name":"ConnectWise PSA","position":15,"description":"Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.capterra.ca/software/107931/connectwise-manage","@type":"ListItem"},{"name":"Genesys Cloud CX","position":16,"description":"The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":17,"description":"Yonyx supports Helpdesk users by offering interactive decision trees that simplify the troubleshooting process. These trees guide agents through structured workflows, ensuring they adhere to consistent steps and provide accurate information to customers. This minimizes errors and boosts the efficiency of issue resolution.\n\nFor users preferring self-service, Yonyx enables them to navigate decision trees to find solutions independently. Users can also create Helpdesk tickets directly from Yonyx, which include transcripts of the steps taken in the decision tree. This feature prevents customers from being asked to repeat steps they’ve already attempted during self-service.\n\nEach guide can feature multimedia elements like images, videos, and embedded forms, enhancing clarity and understanding. Additionally, Yonyx's analytics capabilities help Helpdesk teams track common issues, monitor user interactions, and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ca/software/130406/agi-self-service","@type":"ListItem"},{"name":"Dameware","position":18,"description":"Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/445eff17-8ecf-49b8-a33e-44412e7eedbd.png","url":"https://www.capterra.ca/software/179422/dameware-remote-support","@type":"ListItem"},{"name":"Claritysoft CRM","position":19,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e07270c-1477-4f11-a45e-d47e3a554da5.png","url":"https://www.capterra.ca/software/123868/claritysoft-crm","@type":"ListItem"},{"name":"Help Scout","position":20,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.ca/software/136909/help-scout","@type":"ListItem"},{"name":"Salesforce Starter","position":21,"description":"Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is a way to get started with a complete CRM. Pro Suite takes Salesforce Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png","url":"https://www.capterra.ca/software/132665/salesforce-essentials","@type":"ListItem"},{"name":"LogMeIn Resolve","position":22,"description":"Simplify the help desk experience. LogMeIn Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. LogMeIn Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.ca/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":23,"description":"Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. \nOur help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations.\nRegardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ca/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpCrunch","position":24,"description":"HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.ca/software/146516/helpcrunch","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.\nElevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"}],"numberOfItems":25}
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