---
description: Compare the best Help Desk Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Help Desk Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.ca/directory/30008/help-desk/software)

# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [SysAid](https://www.capterra.ca/software/107225/sysaid) — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
3. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
4. [ManageEngine ServiceDesk Plus](https://www.capterra.ca/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
5. [Xurrent](https://www.capterra.ca/software/146207/itrp) — 4.7/5 (27 reviews) — AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale.
6. [Avochato](https://www.capterra.ca/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
7. [Confides](https://www.capterra.ca/software/183052/incognitodesk) — 4.7/5 (10 reviews) — An online application that allows servicing tight communities while preserving the anonymity of the users of those communities
8. [SparrowDesk](https://www.capterra.ca/software/1080629/SparrowDesk) (0 reviews) — AI-powered help desk software with Zoona AI to manage tickets, automate workflows, and improve support efficiency.
9. [HubSpot Service Hub](https://www.capterra.ca/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
10. [InvGate Service Management](https://www.capterra.ca/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
11. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
12. [TeamViewer ONE](https://www.capterra.ca/software/122252/teamviewer) — 4.6/5 (11642 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
13. [Connecteam](https://www.capterra.ca/software/153140/connecteam) — 4.6/5 (5318 reviews) — Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication.
14. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
15. [NetSuite](https://www.capterra.ca/software/135757/netsuite) — 4.2/5 (2080 reviews) — NetSuite is the AI-powered cloud ERP that unifies financials and operations to help businesses grow and scale.
16. [BeyondTrust Remote Support](https://www.capterra.ca/software/86962/bomgar) — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
17. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
18. [LiveChat](https://www.capterra.ca/software/62194/livechat) — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
19. [Appy Pie](https://www.capterra.ca/software/140928/appy-pie) — 4.6/5 (1394 reviews) — Cloud-based, no-code platform for building native iOS and Android apps, websites, chatbots, and automated workflows using.
20. [Odoo](https://www.capterra.ca/software/135618/odoo) — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
21. [Fin](https://www.capterra.ca/software/1077853/Fin) — 4.5/5 (1153 reviews) — Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
22. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
23. [EngageBay CRM](https://www.capterra.ca/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
24. [TeamSupport](https://www.capterra.ca/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
25. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.

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## Related Categories

- [ITSM Software](https://www.capterra.ca/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.ca/directory/32448/chatbot/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

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Ask Oracle enables users to interact with NetSuite through natural language by answering questions, analyzing business data, surfacing insights, and providing guidance-all within NetSuite’s existing security, roles, permissions, and controls. Embedded into everyday workflows, Ask Oracle helps users make faster, more informed decisions and take action without disrupting their work. Agents and agentic workflows extend these capabilities by automating tasks & coordinating work across multiple steps. Supporting more than 44,000 organizations in over 220 countries and territories, NetSuite provides the scalability, flexibility, and intelligence businesses need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.ca/software/135757/netsuite","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":16,"description":"BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.ca/software/86962/bomgar","@type":"ListItem"},{"name":"LiveAgent","position":17,"description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":18,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ca/software/62194/livechat","@type":"ListItem"},{"name":"Appy Pie","position":19,"description":"Appy Pie is a cloud-based, no-code platform that lets individuals and businesses build native mobile apps, websites, and automated workflows without writing any code. Users can create and publish apps for iOS and Android, design websites, and connect third-party tools through a drag-and-drop interface.\n\nAppy Pie supports a wide range of use cases, including appointment booking, push notifications, e-commerce, and customer engagement. Businesses use it to launch digital products quickly without hiring developers.\n\nThe platform includes AI-assisted design tools, app monetization options, real-time analytics, and integrations with hundreds of popular services. Appy Pie is well suited for small businesses, startups, freelancers, and enterprise teams across industries such as retail, hospitality, education, and healthcare.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.capterra.ca/software/140928/appy-pie","@type":"ListItem"},{"name":"Odoo","position":20,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.ca/software/135618/odoo","@type":"ListItem"},{"name":"Fin","position":21,"description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel – including chat, email, voice, SMS, social, and more – in over 45 languages. It works across the entire customer journey, from\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.capterra.ca/software/1077853/Fin","@type":"ListItem"},{"name":"Bitrix24","position":22,"description":"Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":23,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ca/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":24,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.ca/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":25,"description":"Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"}],"numberOfItems":25}
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