---
description: Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Desk Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

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# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Wavity](https://www.capterra.ca/software/184118/wavity) — 4.5/5 (2 reviews) — Wavity enables organizations of all sizes to build a variety of easy-to-use digital workflows quickly and cost effectively.
2. [Consol CM/Helpdesk](https://www.capterra.ca/software/1010886/consol-cmhelpdesk) — 5.0/5 (2 reviews) — ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
3. [Tikit by Cireson](https://www.capterra.ca/software/1029572/tikit) — 5.0/5 (2 reviews) — Tikit is a powerful Microsoft 365 Service Desk built inside of Teams.
4. [Saufter.io](https://www.capterra.ca/software/1031006/saufter-io) — 5.0/5 (2 reviews) — Customer service + ChatGPT.
5. [CX Genie](https://www.capterra.ca/software/1069278/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
6. [Artologik HelpDesk](https://www.capterra.ca/software/38348/helpdesk) — 5.0/5 (1 reviews) — HelpDesk Ticket Software for external/internal Support, Delegation, FAQ \& Flexible \& Easy request Registration, Efficient reports
7. [Tender Support](https://www.capterra.ca/software/120649/tender-support) — 4.0/5 (1 reviews) — Tender Support is a cloud-based help desk, knowledge base, and forum software that helps businesses extend customer service.
8. [Elementool Help Desk](https://www.capterra.ca/software/127380/elementool-help-desk) — 4.0/5 (1 reviews) — A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
9. [Enterprise Service Desk](https://www.capterra.ca/software/152682/enterprise-service-desk) — 4.0/5 (1 reviews) — A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
10. [HelpMaster](https://www.capterra.ca/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
11. [Gfacility](https://www.capterra.ca/software/174067/gfacility) — 5.0/5 (1 reviews) — Gfacility is a modern IWMS solution that uses artificial intelligence to simplify \& automate the workplace.
12. [HEINZELMANN](https://www.capterra.ca/software/200198/heinzelmann-service-desk) — 4.0/5 (1 reviews) — Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
13. [Moveworks](https://www.capterra.ca/software/206137/moveworks-ai-platform) — 5.0/5 (1 reviews) — Moveworks is the generative conversational AI platform that unifies all enterprise systems.
14. [OTOBO](https://www.capterra.ca/software/218856/otobo) — 5.0/5 (1 reviews) — Open source helpdesk solution with extended forms, ticket management, custom reports, templates and multichannel communication.
15. [BoldDesk](https://www.capterra.ca/software/1032611/bolddesk) — 5.0/5 (1 reviews) — BoldDesk is premium customer service software that allows your organization to turn customers into fans.
16. [Infraon Infinity](https://www.capterra.ca/software/1044708/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity offers a stress-free approach to ITOPs with a modular platform to scale modernization based on growth needs.
17. [Naofix](https://www.capterra.ca/software/1065506/naofix) — 5.0/5 (1 reviews) — By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communicat
18. [Helpdesk 365](https://www.capterra.ca/software/1074296/Helpdesk-365) — 5.0/5 (1 reviews) — AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support.
19. [Workelevate](https://www.capterra.ca/software/1075745/Workelevate) — 5.0/5 (1 reviews) — Workelevate is an AI-powered digital employee experience management platform designed to improve IT service management.
20. [CustomerFirst](https://www.capterra.ca/software/28128/customerfirst) (0 reviews) — Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
21. [Seraph](https://www.capterra.ca/software/135361/seraph) (0 reviews) — Open source web-based highly customisable customer support management system for IT support companies.
22. [USU IT Service Management](https://www.capterra.ca/software/147064/usu-valuemation-itsdm) (0 reviews) — USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
23. [Helpy](https://www.capterra.ca/software/149741/helpy) (0 reviews) — A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.
24. [ThinkOwl](https://www.capterra.ca/software/174516/thinkowl) (0 reviews) — Omnichannel customer service software suite fully powered by artificial intelligence (AI).
25. [Uniphore](https://www.capterra.ca/software/180755/uniphore) (0 reviews) — Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459ffe9-8c10-45a7-881d-3ebf48280a08.webp","url":"https://www.capterra.ca/software/1069278/CX-Genie","@type":"ListItem"},{"name":"Artologik HelpDesk","position":6,"description":"Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services.\n\nWe are here for you if questions arise. 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Naofix, developed by the experienced team of Nautilux in Nantes city centerCapturing incidents has never been faster… and more intuitive. It acts as the last support guardian, offering maximum performance and higher customer satisfaction.\n\nIn addition to its toggle layered capabilities, Naofix adds an easy ticket creation and resolution chat with the help of AI virtual assistant. This smart assistant is able to understand user queries in real time, automatically assign issues to appropriate teams and even provide support or recommended solutions. Our solution Naofix is ideal for whether you are a small business or an enterprise class corporation and will transform your support operations into a strategic asset, this resulting in the power of AI to work harder improving efficiency and driving toward increased stakes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/543bda62-d6ee-43ba-a338-56e4f00fe1d6.png","url":"https://www.capterra.ca/software/1065506/naofix","@type":"ListItem"},{"name":"Helpdesk 365","position":18,"description":"Helpdesk 365 is a leading helpdesk software known for its enterprise-grade security, efficient ticket management, and user-friendly interface. Built and certified on the Microsoft 365 ecosystem, it helps organizations manage tickets across all industries, making it ideal for both SMBs and enterprises. It integrates seamlessly with SharePoint, MS Teams, Outlook, Microsoft Copilot, Azure Integrations, Power BI, Power Automate.\n\nKey Features\n\n➡️AI Agentic Tickets \n➡️Ticket Management\n➡️SLAs\n➡️Knowledge Base\n➡️Rules & Automation\n➡️Ticket Auto Assign\n➡️Ticket Routing\n➡️Custom Forms & Approval Workflow\n➡️Tailored Request Process\n➡️Reporting & Analysis\n\n➡️Get Started Today: Go to our website (apps365.com/sharepoint-helpdesk-365/) and start your free, fully featured 14-day trial of SharePoint Helpdesk 365 for one Microsoft 365 tenant. You can turn your trial into a full version by purchasing a license from our website.\n\nTo know more similar products, visit apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.capterra.ca/software/1074296/Helpdesk-365","@type":"ListItem"},{"name":"Workelevate","position":19,"description":"Workelevate is a digital employee experience (DEX) platform that empowers employees with an AI Copilot, enabling them to resolve issues instantly, 24x7—enhancing both experience and productivity. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control to drive operational efficiency across the organization. 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