---
description: Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Desk Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software for Windows](https://www.capterra.ca/directory/30008/help-desk/software) > [Page 7](https://www.capterra.ca/directory/30008/help-desk/software?page=7)

# Help Desk Software

Canonical: https://www.capterra.ca/directory/30008/help-desk/software

Page: 7 / 9\
Prev: [Previous page](https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=6)\
Next: [Next page](https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=8)

> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

-----

## Products

1. [ConVox](https://www.capterra.ca/software/134502/convox) — 4.3/5 (4 reviews) — "ConVox: AI omnichannel \& ticketing platform to unify customer engagement. Visit \& review us on Gartner to boost your CX."
2. [SimplyDesk](https://www.capterra.ca/software/198382/simplydesk) — 4.5/5 (4 reviews) — Centralize IT support, automate ticket workflows, and track issues in real time with SaaS or licensed Helpdesk and expert support.
3. [IBI-aws](https://www.capterra.ca/software/1020793/ibi-aws) — 5.0/5 (4 reviews) — With IBI-aws, you can precisely inform the users concerned in the event of a malfunction or maintenance.
4. [OneHash Chat](https://www.capterra.ca/software/1028944/onechat) — 5.0/5 (4 reviews) — Resolving queries or strategizing marketing, OneHash Chat is the go-to user-friendly platform for an effective Help Desk experience.
5. [ENSPACE](https://www.capterra.ca/software/1030692/asken) — 4.3/5 (4 reviews) — With ticket management, categorization, and prioritization features, you can ensure that customer requests are handled quickly.
6. [Pulsedesk](https://www.capterra.ca/software/1031448/pulsedesk) — 5.0/5 (4 reviews) — Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’
7. [CustomerWise](https://www.capterra.ca/software/960/customerwise) — 4.0/5 (3 reviews) — CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management.
8. [Web Tracks](https://www.capterra.ca/software/38130/web-tracks) — 4.3/5 (3 reviews) — Audits and tracks PC's, peripherals, software media, licensing \& documentation, purchasing and help desk tickets \& more.
9. [LBi HR HelpDesk](https://www.capterra.ca/software/119815/lbi-hr-helpdesk) — 4.3/5 (3 reviews) — The innovative HR case manager and call-tracking workflow solution that creates a rich and powerful knowledge base on the fly.
10. [Nixxis Contact Suite](https://www.capterra.ca/software/131585/nixxis-contact-suite) — 4.3/5 (3 reviews) — Nixxis enables seamless inbound \& outbound interaction while providing real time statistics to boost agents productivity.
11. [AppBase DCM & BPM Platform](https://www.capterra.ca/software/141073/appbase-dcm-bpm-platform) — 5.0/5 (3 reviews) — Eccentex delivers Dynamic Case Management and Business Process Automation that leverage the power of Generative AI.
12. [SutiDesk](https://www.capterra.ca/software/162137/sutidesk) — 4.7/5 (3 reviews) — Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
13. [Awesome Support](https://www.capterra.ca/software/182090/awesome-support) — 3.7/5 (3 reviews) — Support and helpdesk plugin for WordPress that helps businesses with automatic agent assignment, time tracking, and custom fields.
14. [Daktela](https://www.capterra.ca/software/1012554/daktela) — 4.3/5 (3 reviews) — Daktela contact centre is a cloud-based solution for call centres with native support for all channels in one application.
15. [Support.cc](https://www.capterra.ca/software/1016244/supportcc) — 5.0/5 (3 reviews) — Support.cc by 500apps is a Help Desk Software which offers email ticketing, phone calls and task management and 50 apps for $14.99
16. [HaloCRM](https://www.capterra.ca/software/1041683/halocrm) — 5.0/5 (3 reviews) — HaloCRM is a cloud-based help desk solution for businesses of all sizes.
17. [Infraon ITSM](https://www.capterra.ca/software/1049786/infraon-itsm) — 5.0/5 (3 reviews) — The ultimate AI-powered IT service management solution for seamless collaboration, efficiency, and unified support.
18. [NITRO Help Desk](https://www.capterra.ca/software/74324/help-desk-for-sharepoint) — 5.0/5 (2 reviews) — Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Office 365, Teams, and SharePoint.
19. [ServiceTonic](https://www.capterra.ca/software/112516/servicetonic) — 4.5/5 (2 reviews) — Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
20. [VIZOR IT Asset Management](https://www.capterra.ca/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
21. [House-on-the-Hill](https://www.capterra.ca/software/38289/supportdesk) — 3.5/5 (2 reviews) — SaaS service desk software for ticket logging, tracking, reporting. Enterprise solutions for multiple business areas.
22. [Richdesk](https://www.capterra.ca/software/144317/richmond-servicedesk) — 4.5/5 (2 reviews) — Web-based service desk with customer service portal designed for internal ITSM and external customer support.
23. [Pandora ITSM](https://www.capterra.ca/software/152589/integria-ims) — 4.5/5 (2 reviews) — Powerful and flexible HelpDesk specifically designed for support and customer service teams, aligned with ITIL processes.
24. [HelpdeskEddy](https://www.capterra.ca/software/150507/helpdeskeddy) — 5.0/5 (2 reviews) — An efficient web-based system of customer service with live chat and mobile integration included in all versions.
25. [Business Manager 365](https://www.capterra.ca/software/154727/business-manager-365) — 5.0/5 (2 reviews) — Fully integrated helpdesk support solution for managing a technology business better, and increasing customer support \& satisfaction.

-----

Page: 7 / 9\
Prev: [Previous page](https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=6)\
Next: [Next page](https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=8)

## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ca","url":"https://www.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"Capterra Canada","url":"https://www.capterra.ca/","@type":"WebSite","@id":"https://www.capterra.ca/#website","publisher":{"@id":"https://www.capterra.ca/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ca/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Help Desk Software","description":"Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.","url":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7","about":{"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#webpage","mainEntity":{"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#itemlist"},"isPartOf":{"@id":"https://www.capterra.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.capterra.ca/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software for Windows","position":2,"item":"https://www.capterra.ca/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Page 7","position":3,"item":"https://www.capterra.ca/directory/30008/help-desk/software?page=7","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Help Desk Software for Windows - Price comparison &amp; Reviews - Capterra Canada 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"ConVox","position":1,"description":"ConVox is a next-generation AI-powered Omnichannel Contact Center Solution by Deepija Telecom, designed to transform customer engagement for businesses of all sizes. With seamless integration across voice, email, chat, WhatsApp, and social media, ConVox empowers teams to deliver faster, more personalized support. Advanced features like intelligent routing, real-time analytics, and inbuilt ticketing ensure higher efficiency and customer satisfaction. Whether in BFSI, Healthcare, BPO, Ecommerce, or Government sectors, ConVox adapts to your workflows for maximum impact. Trusted by enterprises across the globe, it offers secure, scalable, and cost-effective communication management. Visit our website to explore ConVox and share your experience on Gartner, Capterra, or GetApp to help others choose smarter customer engagement solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d2442e1-3145-4b1f-9e1c-42e66b829560.png","url":"https://www.capterra.ca/software/134502/convox","@type":"ListItem"},{"name":"SimplyDesk","position":2,"description":"SimplyDesk’s Helpdesk module centralizes IT support requests and streamlines their resolution process. Users can submit tickets via email, web portal, or phone, with automatic assignment, SLA tracking, and escalation workflows to ensure prompt handling. Technicians benefit from real-time ticket visibility, intelligent prioritization, and detailed performance dashboards. Integrated tools such as the knowledge base and service catalog empower self-service, reduce repetitive inquiries, and accelerate problem-solving. Direct linkage with IT assets helps resolve incidents more efficiently.\nSimplyDesk is designed for quick deployment and ease of use, whether hosted in the cloud (SaaS) or installed on-premises under a license model. Expert support is available every step of the way to help your teams deliver efficient, responsive service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5616ce48-7608-4b58-806e-49e9b05d6ddf.png","url":"https://www.capterra.ca/software/198382/simplydesk","@type":"ListItem"},{"name":"IBI-aws","position":3,"description":"Precise user information: With IBI-aws, affected users are precisely informed in the event of disruptions or maintenance. This is achieved through freely combinable selection criteria (applications, directory service objects, IP addresses, registry entries). Additionally, IBI-aws messages can be sent to smartphones, MS Teams channels, or websites.\n\nReduce calls: By providing precise information with IBI-aws, you reach your users exactly where it matters. Proactively prevent overloaded phone lines in your IT or service desk. Instead, empower your employees to focus on solving problems even faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b540c38a-5c25-431d-a6c8-87b986fccdb4.png","url":"https://www.capterra.ca/software/1020793/ibi-aws","@type":"ListItem"},{"name":"OneHash Chat","position":4,"description":"OneHash Chat is your all-in-one Help Desk solution for seamless connectivity. Engage customers effortlessly via live chat widgets, Facebook Messenger, WhatsApp, and emails. \n\nEnhance productivity with Shared Inbox, encourage collaboration with teams, and easy role assignment. Boost efficiency with Macros. Get insightful reports to track performance. And improve your campaign strategies.\n\nOneHash Chat simplifies the Help Desk, enhancing customer support with intuitive features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b0379d-7cb4-4e25-80d0-929d392dabcd.png","url":"https://www.capterra.ca/software/1028944/onechat","@type":"ListItem"},{"name":"ENSPACE","position":5,"description":"ENSPACE's Help Desk functionality helps simplify and optimize customer support by allowing you to manage all support tickets in one place. With ticket management, categorization, and prioritization features, you can ensure that customer requests are handled quickly and efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eeecb67a-0f21-47ba-8150-8259c2b7e406.png","url":"https://www.capterra.ca/software/1030692/asken","@type":"ListItem"},{"name":"Pulsedesk","position":6,"description":"Use a reliable help desk and customer self-services to respond to clients faster and relieve employees of routine work. Process all messages in a single system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0eec95b1-937c-46c8-a229-168385526a16.jpeg","url":"https://www.capterra.ca/software/1031448/pulsedesk","@type":"ListItem"},{"name":"CustomerWise","position":7,"description":"TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management.\n\nIncrease productivity with LiveSync.  Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.\n\nBuilt-in online meetings and a LiveSync queue helps you take care of customers in real-time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a636822-8333-4314-8bdf-25aaee264178.png","url":"https://www.capterra.ca/software/960/customerwise","@type":"ListItem"},{"name":"Web Tracks","position":8,"description":"Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. \n\nSimple Clean 100% Web Based Interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/09873175-ceb6-41af-b7e6-23b99667136b.png","url":"https://www.capterra.ca/software/38130/web-tracks","@type":"ListItem"},{"name":"LBi HR HelpDesk","position":9,"description":"LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent. It complements talent management solutions by identifying potentially costly patterns of personnel issues with customizable levels of confidentiality and maximizes HR productivity through robust features that improve employee satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c6cc9734-0075-44eb-8027-07b976235380.png","url":"https://www.capterra.ca/software/119815/lbi-hr-helpdesk","@type":"ListItem"},{"name":"Nixxis Contact Suite","position":10,"description":"Nixxis, having the best dialing modes on the market will help you have a fluid customer journey by segmenting and profiling your call lists to ensure your customers needs are being met at different stages (product search, service request, invoice payment and so on) in real time. \n\nLearn how our Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) can help your organization achieve better results while boosting agents productivity on multiple campaigns.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/754c4cc9-e008-4354-b044-00f70a1a64f6.png","url":"https://www.capterra.ca/software/131585/nixxis-contact-suite","@type":"ListItem"},{"name":"AppBase DCM & BPM Platform","position":11,"description":"Eccentex AppBase platform delivers low-code/no-code application development capabilities that are specially designed for Process Automation and Dynamic Case Management. \n\nUsers of the platform can benefit from orchestrated AI capabilities and can leverage a unified Customer 360 desktop, that connects the customer journey across all departments and systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f728c84-8f79-4987-a708-627b97c1a917.png","url":"https://www.capterra.ca/software/141073/appbase-dcm-bpm-platform","@type":"ListItem"},{"name":"SutiDesk","position":12,"description":"Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68a8d74b-a9ae-4531-9abd-3ec3f09c2e46.png","url":"https://www.capterra.ca/software/162137/sutidesk","@type":"ListItem"},{"name":"Awesome Support","position":13,"description":"Awesome Support is a feature-rich Ticketing system plugin with 50+ add-ons that makes it unique from the rest of the ticketing systems available. It has the best and unique add-ons for the best ticketing support. Awesome Support is a fully-featured help desk tool that helps you bring personalization to every customer interaction. It seamlessly combines all of your communication channels: email, AI smart chat, FAQ’s & Ticketing System into a shared company inbox. It even allows you to automatical","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b135e6af-d50a-4eec-84fe-ec721b3e3f13.png","url":"https://www.capterra.ca/software/182090/awesome-support","@type":"ListItem"},{"name":"Daktela","position":14,"description":"The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. In developing our solutions, we have utilised the many years of experience gained from implementing hundreds of contact centres.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1c0b8bfb-82a1-4a8b-a397-ed2fec931ce4.png","url":"https://www.capterra.ca/software/1012554/daktela","@type":"ListItem"},{"name":"Support.cc","position":15,"description":"Support.cc by 500apps is an all-in-one help desk ticketing system that provides your customers with faster and more helpful support. You can manage tickets, track the status of their queries, and provide an inbuilt knowledge base to take care of all your customers' needs with little effort. It helps provide customer service, enhance productivity, increase customer satisfaction, and save time and money. Subscribers have access to 50 apps for $14.99 per month plus a 14-day free trail.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/20f97999-8a30-4ee4-9976-1663b3721c84.png","url":"https://www.capterra.ca/software/1016244/supportcc","@type":"ListItem"},{"name":"HaloCRM","position":16,"description":"HaloCRM is a powerful help desk solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers advanced reporting, knowledge base management, automation, ticket management, SLA's and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/be8ca07d-ca43-4a23-a2a7-82b9977e0bbd.png","url":"https://www.capterra.ca/software/1041683/halocrm","@type":"ListItem"},{"name":"Infraon ITSM","position":17,"description":"Infraon ITSM, a cutting-edge ITIL V4-aligned IT service management and workflow automation solution, leverages Generative-AI to empower IT, Customer Support, and business teams to efficiently address requests, incidents, changes, and Problems round the clock. Our AI-driven collaborative workspace, a unique offering in the ITSM industry, fosters increased teamwork, enabling faster issue resolution and boosting productivity by over 50%. Experience an omnichannel unified approach with Infraon ITSM","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e0289cb6-fc9d-47e7-8fe0-4fd8e76ded20.jpeg","url":"https://www.capterra.ca/software/1049786/infraon-itsm","@type":"ListItem"},{"name":"NITRO Help Desk","position":18,"description":"NITRO IT Help Desk for Office 365, Teams and SharePoint is a complete out-of-the-box IT Help Desk solution for managing requests with efficient queue management, ticket resolution, graphs, charting and more. Utilize single sign-ons and Teams integration to resolve tickets quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18ca5baf-e803-4cf4-af6e-bfaa16f0cba3.png","url":"https://www.capterra.ca/software/74324/help-desk-for-sharepoint","@type":"ListItem"},{"name":"ServiceTonic","position":19,"description":"ServiceTonic is a powerful and easy-to-manage solution for any company that needs to automate services without programming skills. ServiceTonic is a Spanish based company, founded in 2009 and rapidly enlarged its operations globally in more than 14 countries with strategic partners through all markets: Service Providers, finance, government, industry, consulting,etc. ServiceTonic brings IT Service Management, Customer Service and Enterprise Service Management to all range of customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/75a7443e-ad06-4957-908f-ff1740941a1f.png","url":"https://www.capterra.ca/software/112516/servicetonic","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":20,"description":"VIZOR is an ITIL best practice helpdesk issue tracking solution with integrated IT Asset Management.\n\nFeatures include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. \n\nVIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. \n\nAvailable on-premise or in the cloud. Try now for Free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.capterra.ca/software/112390/vizor-helpdesk-it-assets","@type":"ListItem"},{"name":"House-on-the-Hill","position":21,"description":"House-on-the-Hill is a powerful, flexible and cost-friendly service desk software that enables excellent service management and customer support, across multiple business areas. Features include: Self-Service Portal, Automation, Worklfow Designer, Full Email Integration, Reports and KPIs, Mobile Ready, Drag & Drop, Network and discovery tool, Software Licence Manager, ITIL, CMDB, Knowledge Base, SLA Management, CRM, and more!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25119a16-22a8-4537-b65a-a091f0773c5d.png","url":"https://www.capterra.ca/software/38289/supportdesk","@type":"ListItem"},{"name":"Richdesk","position":22,"description":"Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25593ea6-d436-48be-b024-4045465e26d4.png","url":"https://www.capterra.ca/software/144317/richmond-servicedesk","@type":"ListItem"},{"name":"Pandora ITSM","position":23,"description":"Powerful and flexible HelpDesk specifically designed for support and customer service teams, aligned with ITIL processes. \n\nManage tickets easily and measure services both internally and externally, setting SLAs and measuring individual client incidences. Improve customer and employee satisfaction while working productively and efficiently.\n\nThis integrated suite of tools includes Projects, CRM, Inventory, Wiki, and Time Management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f397dc4c-4ffa-4d20-afa7-90c6f15cf0a8.jpeg","url":"https://www.capterra.ca/software/152589/integria-ims","@type":"ListItem"},{"name":"HelpdeskEddy","position":24,"description":"An efficient web-based system of customer service with live chat and mobile integration included in all versions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83666cbb-af4c-4636-b448-f1c6a2bef50c.png","url":"https://www.capterra.ca/software/150507/helpdeskeddy","@type":"ListItem"},{"name":"Business Manager 365","position":25,"description":"Business Manager 365 is a service business software package that is geared for service based businesses. It provides the ability to be more proactive in management, increase the visibility of customer issues, and boost company performance. Business Manager 365 also streamlines your work flow as well as provides full reporting. It is one, fully integrated package that automates many of the time consuming business processes, as well as alerts you to any issues, before they can become problems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a92c6486-dea9-4b64-9be7-20058f45a5cc.png","url":"https://www.capterra.ca/software/154727/business-manager-365","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=7#itemlist","numberOfItems":25}
</script>