---
description: Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Desk Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

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# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Canfigure](https://www.capterra.ca/software/184941/canfigure) — 4.7/5 (22 reviews) — Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise.
2. [Mint Service Desk](https://www.capterra.ca/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers.
3. [Rankmi](https://www.capterra.ca/software/196374/ninebox) — 4.5/5 (22 reviews) — The 360º "all in one" software for Human Capital management.
4. [ky2help](https://www.capterra.ca/software/196043/ky2help) — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!
5. [Dixa](https://www.capterra.ca/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a help desk that offers a simple yet powerful customer support experience on email, chat, social \& phone-all from your browser.
6. [Sagicc](https://www.capterra.ca/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
7. [ServoDesk](https://www.capterra.ca/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
8. [Vorex](https://www.capterra.ca/software/129013/vorex-business-management) — 3.8/5 (17 reviews) — Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry.
9. [Novo Solutions](https://www.capterra.ca/software/121230/municipal-asset-management-software) — 4.3/5 (16 reviews) — Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
10. [Poka](https://www.capterra.ca/software/159654/poka) — 4.7/5 (15 reviews) — Cloud-based performance support solution that helps manufacturers manage skills, communication and knowledge via training \& dashboard.
11. [Virima](https://www.capterra.ca/software/178220/virima) — 4.6/5 (15 reviews) — Virima provides enterprises with a visual CMDB, hybrid discovery, ViVID Service Mapping, and work from anywhere IT Asset Management.
12. [Watermelon](https://www.capterra.ca/software/184195/watermelon) — 4.6/5 (15 reviews) — AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.
13. [Tiflux](https://www.capterra.ca/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
14. [EV Service Manager](https://www.capterra.ca/software/124331/easyvista) — 3.4/5 (14 reviews) — EV Service Manager is no code and highly configurable to support the most complex ITIL requirements with simplicity and agility.
15. [C2](https://www.capterra.ca/software/135915/c2-atom) — 4.3/5 (14 reviews) — Transform your support services and IT management with a fully integrated ITSM platform that can be configured to your needs.
16. [ManageEngine SupportCenter Plus](https://www.capterra.ca/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
17. [ProProfs Help Desk](https://www.capterra.ca/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
18. [everything HelpDesk](https://www.capterra.ca/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
19. [Leena AI](https://www.capterra.ca/software/187829/leena-ai) — 4.5/5 (13 reviews) — Auto-answer employee queries, and instantly resolve employee tickets and requests with Leena AI HR helpdesk.
20. [FreeScout](https://www.capterra.ca/software/208727/freescout) — 4.2/5 (13 reviews) — Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL).
21. [Enghouse eKMS](https://www.capterra.ca/software/120410/ekms) — 4.2/5 (12 reviews) — KB Management/optimization connects people with answers. Incl: real-time editing and authoring, templates, workflows, forums, comments
22. [HelpOnClick](https://www.capterra.ca/software/132026/helponclick-live-chat) — 4.6/5 (12 reviews) — Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales\!
23. [InfoServ](https://www.capterra.ca/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
24. [Ameyo FusionCX](https://www.capterra.ca/software/175317/ameyo-fusioncx) — 3.9/5 (12 reviews) — FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
25. [OfficeAmp](https://www.capterra.ca/software/176209/officeamp) — 4.2/5 (12 reviews) — Easily collect, manage, resolve issues related to office operations. Categorize \& assign tasks within Slack - where your team works\!

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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With native integrations, Watermelon connects easily to existing tools and systems, enabling smooth workflows and data exchange.\n\nWatermelon is designed for teams that want practical AI: fast to set up, transparent in behavior, and flexible enough to fit real customer processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.capterra.ca/software/184195/watermelon","@type":"ListItem"},{"name":"Tiflux","position":13,"description":"A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments.\nSet your own brand, color and url at our white label plan to give more confidence to your customers.\nSome off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7fbba67f-d77e-4b76-a2cc-39dda7936bac.png","url":"https://www.capterra.ca/software/200798/tiflux","@type":"ListItem"},{"name":"EV Service Manager","position":14,"description":"ITSM software designed to make IT easy. 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A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.)  For government, K-12, and higher education including universities, colleges, etc. Join hundreds of other government organizations and schools, and TRY IT TODAY FOR FREE!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1544c2e2-9c50-468c-99d8-f7df36f0b053.jpeg","url":"https://www.capterra.ca/software/127267/everything-helpdesk","@type":"ListItem"},{"name":"Leena AI","position":19,"description":"Leena AI HR helpdesk is an AI-powered conversational platform that helps enterprises automatically answer employee queries, streamline day-to-day HR operations, quickly resolve employee tickets, and manage employee requests on the go.It automates the entire HR helpdesk and brings it on a single interface by seamlessly integrating with the existing HRIS and internal systems. 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FreeScout is an open source clone of Zendesk and Help Scout and can be easily deployed even on a shared hosting.\n\n No limitations on the number of users, tickets, etc.\n Multilingual.\n Seamless email integration.\n Push notifications.\n Auto replies.\n Notes.\n Forwarding conversations.\n Phone conversations.\n Open tracking.\n etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5ef2dee5-2a51-4162-b03f-4f51c7d585c3.png","url":"https://www.capterra.ca/software/208727/freescout","@type":"ListItem"},{"name":"Enghouse eKMS","position":21,"description":"Knowledge Base Management and optimization service for connecting people with answers. Increases operational efficiency by proactively deflecting highly repetitive, basic request to automated agents - for increased efficiency/$ savings, with only highly specialized requests being routed to skilled agents. Includes advanced KB Mgmt tools: easy real-time editing and authoring, agent templates and workflows, community forums and comments, +full access to our world-class knowledge management team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0644cb5-de7e-4492-bcc5-02090c594587.png","url":"https://www.capterra.ca/software/120410/ekms","@type":"ListItem"},{"name":"HelpOnClick","position":22,"description":"HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support.\n\nThe HelpOnClick Live Chat software includes the following main features:\nReal-time traffic monitoring\nVirtual chat agent\nCustomizable icons and texts\nIntegration with Facebook\nIntegration with major CRM, CMS, Help Desk systems","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3aa682c4-90b3-45fe-be83-a5bff94ee5d7.png","url":"https://www.capterra.ca/software/132026/helponclick-live-chat","@type":"ListItem"},{"name":"InfoServ","position":23,"description":"InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities.  The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a258b353-942c-41ad-9d96-c0866cbdaac5.png","url":"https://www.capterra.ca/software/150329/infoserv","@type":"ListItem"},{"name":"Ameyo FusionCX","position":24,"description":"FusionCX allows comprehensive End to End Experience (From Front Office to Back Office) and not just Contact Center KPIs management. Fusion CX's USP of omnichannel contact center and a Customer Service CRM in a single platform eliminates gaps in the customer engagement market, delivering a full-fledged seamless customer experience solution for businesses across all dimensions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02a4679a-1963-4ac7-b7d8-7fce11e7c156.png","url":"https://www.capterra.ca/software/175317/ameyo-fusioncx","@type":"ListItem"},{"name":"OfficeAmp","position":25,"description":"Manage Employee Requests for IT, HR, Facilities and Office Manager. \nCollect, manage and resolve tickets in Slack in real-time. \n\nOfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions. \n\nNeed a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6459f295-4371-4924-87b2-f2b9ee9e3dba.png","url":"https://www.capterra.ca/software/176209/officeamp","@type":"ListItem"}],"numberOfItems":25}
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