---
description: Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Desk Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

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# Help Desk Software

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> Help Desk Software, also known as IT Helpdesk Software or Desk Help Software, is a crucial tool for managing and resolving customer support requests. This software enables efficient handling of IT-related issues and streamlines the helpdesk process. With Helpdesk System, you can effectively track and manage customer inquiries, assign tickets, prioritize tasks, and provide timely resolutions. IT Ticketing System is an integral part of Help Desk Software, allowing you to streamline ticket management and ensure prompt resolution of IT-related problems. Explore a wide range of Help Desk Software options available in Canada to enhance your customer support services and improve overall satisfaction.

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## Products

1. [Supremo Remote Desktop](https://www.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
2. [Atera](https://www.capterra.ca/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
3. [ServiceNow](https://www.capterra.ca/software/152871/servicenow) — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
4. [Milvus](https://www.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
5. [Front](https://www.capterra.ca/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
6. [ConnectWise PSA](https://www.capterra.ca/software/107931/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use.
7. [Genesys Cloud CX](https://www.capterra.ca/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
8. [Yonyx](https://www.capterra.ca/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx aids Helpdesk with interactive decision trees for efficient troubleshooting, self-service and ticket creation with transcripts.
9. [Dameware](https://www.capterra.ca/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
10. [Claritysoft CRM](https://www.capterra.ca/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
11. [LogMeIn Resolve](https://www.capterra.ca/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Cloud-based IT support software for SMBs with in-house and remote teams.
12. [Issuetrak](https://www.capterra.ca/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
13. [Vivantio](https://www.capterra.ca/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
14. [ACMP Suite](https://www.capterra.ca/software/175522/acmp-inventory) — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
15. [Tiledesk](https://www.capterra.ca/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
16. [kintone](https://www.capterra.ca/software/143607/kintone) — 4.7/5 (153 reviews) — Kintone is a customizable workplace platform that lets you manage your team’s data, tasks, and communication in one central place.
17. [TeamDynamix](https://www.capterra.ca/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
18. [Missive](https://www.capterra.ca/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
19. [Crisp](https://www.capterra.ca/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one helpdesk platform to scale customers' relationship
20. [Lime CRM](https://www.capterra.ca/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
21. [Teamwork Desk](https://www.capterra.ca/software/143754/teamwork-desk) — 4.4/5 (143 reviews) — Teamwork.com creates business management applications for teams \& industries so you can be more efficient, organized \& happy.
22. [BOSSDesk](https://www.capterra.ca/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
23. [Creatio CRM](https://www.capterra.ca/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
24. [Web Help Desk](https://www.capterra.ca/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
25. [Faveo Helpdesk](https://www.capterra.ca/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ca/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.ca/directory/32623/it-ticketing-systems-software/software)
- [IT Service Software](https://www.capterra.ca/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ca/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ca/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ca/directory)

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Its infrastructure is located all over the world.\nSupremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.\nSupremo is customizable and UAC compatible.\nIt can be used on an unlimited number of devices and requires no configuration or installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.capterra.ca/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"Atera","position":2,"description":"Atera’s Help Desk & Ticketing enables IT teams to streamline operations and deliver a smoother support experience, while resolving issues faster and reducing ticket volume, all from one platform. Intelligent ticketing automatically categorizes, prioritizes, and routes requests so nothing slips through the cracks. 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We offer a variety of functionalities, including intelligent ticket management, call monitoring from start to finish, device monitoring, project management, remote control of customer machines, and service integration with artificial intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ffd3f3f5-79b1-4849-8bbb-6cb82aa3aafa.png","url":"https://www.capterra.ca/software/202528/milvus","@type":"ListItem"},{"name":"Front","position":5,"description":"Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ca/software/132901/front","@type":"ListItem"},{"name":"ConnectWise PSA","position":6,"description":"Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10b90bed-19f8-42a1-9a8c-7013628708dc.png","url":"https://www.capterra.ca/software/107931/connectwise-manage","@type":"ListItem"},{"name":"Genesys Cloud CX","position":7,"description":"The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ca/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":8,"description":"Yonyx supports Helpdesk users by offering interactive decision trees that simplify the troubleshooting process. These trees guide agents through structured workflows, ensuring they adhere to consistent steps and provide accurate information to customers. This minimizes errors and boosts the efficiency of issue resolution.\n\nFor users preferring self-service, Yonyx enables them to navigate decision trees to find solutions independently. Users can also create Helpdesk tickets directly from Yonyx, which include transcripts of the steps taken in the decision tree. This feature prevents customers from being asked to repeat steps they’ve already attempted during self-service.\n\nEach guide can feature multimedia elements like images, videos, and embedded forms, enhancing clarity and understanding. Additionally, Yonyx's analytics capabilities help Helpdesk teams track common issues, monitor user interactions, and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ca/software/130406/agi-self-service","@type":"ListItem"},{"name":"Dameware","position":9,"description":"Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/445eff17-8ecf-49b8-a33e-44412e7eedbd.png","url":"https://www.capterra.ca/software/179422/dameware-remote-support","@type":"ListItem"},{"name":"Claritysoft CRM","position":10,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. 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LogMeIn Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.ca/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":12,"description":"Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. \nOur help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations.\nRegardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ca/software/16499/issuetrak","@type":"ListItem"},{"name":"Vivantio","position":13,"description":"Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.\nElevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ca/software/132880/vivantio","@type":"ListItem"},{"name":"ACMP Suite","position":14,"description":"Today, client management is the key to unlocking enormous potential through automation to make the work of IT organizations easier and save costs. With ACMP, we help ensure that your business processes run smoothly, your end devices function consistently and standard IT tasks are automated smartly and securely. With us you will find specialist expertise from a single source - from development to support. ACMP is a modular client management solution. The different modules, such as license management, security management or patch management, interlock like gears and thus offer a holistic solution approach to the daily challenges of IT departments. This means that combining different modules creates impressive synergy effects for your IT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.capterra.ca/software/175522/acmp-inventory","@type":"ListItem"},{"name":"Tiledesk","position":15,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. 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Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.ca/software/187541/tiledesk","@type":"ListItem"},{"name":"kintone","position":16,"description":"Kintone is a customizable and scalable workplace platform\nthat lets you manage your team’s data, tasks,\nand communication, all in one central place. \n\nYour sales team needs a CRM app, the accounting team needs an expense reporting app, marketing wants a content calendar, or your team needs to replace spreadsheets and pen-paper methods with a custom database. Using our intuitive drag-and-drop interface, Kintone lets you build business apps for any work task or process. You can customize a pre-built app from our existing templates at an all-in-one standard price.\n \nCollaborate with your team to build, test, and improve your app until you find your perfect workflow process, or let our team build you a FREE prototype app using your current process.\n\nYou can expand Kintone's functionality with plug-ins and extensions, JavaScript/CSS files, and API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/660e6691-b249-4adc-90b9-38ef1bd4970c.png","url":"https://www.capterra.ca/software/143607/kintone","@type":"ListItem"},{"name":"TeamDynamix","position":17,"description":"TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI.  Reduce time spent on manual tasks, expedite resolution, and integration with enterprise platforms.\n\nLooking for a top ITSM platform that will not drain IT resources and budgets?\n\nTeamDynamix is the trusted choice for organizations that want more than just a ticketing system. With a no-code platform, powerful integration and automation, fully integrated Project Portfolio Management, and advanced use of AI with automation, TeamDynamix helps IT teams reduce complexity, improve service delivery, and drive efficiency.\n\nWhy choose TeamDynamix?\n- Fast time to value on a no-code platform\n- Easy to expand to HR, Facilities & others\n- Offers enterprise integration & automation\n- Conversational AI \n\nIs TeamDynamix easy to administer?\nYes. Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.ca/software/121317/teamdynamix","@type":"ListItem"},{"name":"Missive","position":18,"description":"An email-first help desk. Missive has light \"ticketing\" functionality such as assign/close and canned responses, while still feeling like a blazing fast email client. Available on all devices. \n\nManage all your email accounts, including your shared mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram, all in one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.ca/software/152884/missive","@type":"ListItem"},{"name":"Crisp","position":19,"description":"Build your helpdesk platform through Crisp and start to help your customers seamlessly.\nWith Crisp team inbox,  centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.ca/software/151292/crisp","@type":"ListItem"},{"name":"Lime CRM","position":20,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.\n\nWith smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.\n\nHosted or on your own server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/731d58ba-0f80-443c-8f03-653e225d0449.png","url":"https://www.capterra.ca/software/129925/lime","@type":"ListItem"},{"name":"Teamwork Desk","position":21,"description":"Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.\n\nThe help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.\n\nDrive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3bfa7287-bd22-4d29-90bd-03bf6df73383.png","url":"https://www.capterra.ca/software/143754/teamwork-desk","@type":"ListItem"},{"name":"BOSSDesk","position":22,"description":"BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. \n\nITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.ca/software/144825/boss-solutions","@type":"ListItem"},{"name":"Creatio CRM","position":23,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.capterra.ca/software/130149/bpm-online-crm","@type":"ListItem"},{"name":"Web Help Desk","position":24,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.ca/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":25,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nFaveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.ca/software/147036/faveo-helpdesk","@type":"ListItem"}],"@id":"https://www.capterra.ca/directory/30008/help-desk/deployment-options/windows/software?page=2#itemlist","numberOfItems":25}
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