15 years helping Canadian businesses
choose better software
Help Desk Software for Windows
Help Desk software is designed to enable Canadian organizations to respond more efficiently to their users. Helpdesk ticket system software can aid in answering technical and functional questions, by providing improved methodologies for ticket tracking, IT management and customer service support. Customer helpdesk software can also facilitate the flow of new information from users, contributing to an organization's existing knowledge base. Help Desk ticketing systems are related to Call Center software and Customer Service software. Browse all customer helpdesk software in Canada to find the best solution for your organization. Read more Read less
Filter Results (251)
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
Canada
Pricing Options
Product type
251 results
ServiceDesk Plus helps IT and other enterprise departments to build their own custom help desks with unique workflows and automations.
Learn more about ManageEngine ServiceDesk Plus
IT help desks can leverage ServiceDesk Plus to deliver better support experiences by converting every support email into a ticket and automating the ticket resolution process. Tickets can be categorized, prioritized, and routed to the right specialists and support groups with rule-based automations, visual workflows, and AI- and ML-based algorithms. End users can also report issues, request services, and browse knowledge articles from customized self-service portals.
Learn more about ManageEngine ServiceDesk Plus
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Learn more about Zoho Desk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
SysAid helps IT work smarter, not harder, with Help Desk automation based on a decade of AI information. Try IT for free today.
Learn more about SysAid
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.
SysAid provides the fix that IT has so badly needed.
Try IT for free today.
Learn more about SysAid
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
Learn more about SolarWinds Service Desk
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Atera is the ultimate, AI-powered all-in-one help desk solution for MSPs and IT pros. Try for Free now!
Learn more about Atera
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals achieve superior efficiency. AI-powered Ticketing, IT Automation, and Reporting — all in one dashboard. Resolve 50% of tickets before you even get them with AI-based Tier-1 support, and supercharge your ability to work through problems with AI-suggested solutions, scripts, and automations. Gain visibility and control over daily work with our various integrated solutions.
Learn more about Atera
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7 technical support.
Learn more about Issuetrak
Is your IT help desk flooded with requests from every direction? Work smarter, work happier, and manage it all with automated help desk software designed to receive and triage tickets in one centralized location. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.
Learn more about Issuetrak
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
Learn more about InvGate Service Desk
InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance.
Learn more about InvGate Service Desk
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
Learn more about Rescue
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Learn more about Rescue
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
Learn more about ServiceWise
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management.
ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management.
Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution.
Learn more about ServiceWise
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient.
Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets.
By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
Learn more about NinjaOne
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use.
Learn more about ConnectWise PSA
Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.
Learn more about ConnectWise PSA
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface.
Learn more about HappyFox Help Desk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Intelligent helpdesk and IT management system.
Learn more about Milvus
Milvus is an intelligent HelpDesk platform that optimizes management processes, increases the productivity of your team, and enhances the efficiency of your support service.
Milvus raises the level of customer satisfaction by offering a helpdesk system with exclusive oneclick technology, intelligent ticket management with timeline, task control, priority and SLA management, asset management (hardware and software inventory), alert management, and device monitoring, network scanning and much more
Learn more about Milvus
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
HaloITSM brings everything you need for IT support into one centralised solution.
Learn more about HaloITSM
HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.
It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
Learn more about HaloITSM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
HaloCRM is a cloud-based help desk solution for businesses of all sizes.
Learn more about HaloCRM
HaloCRM is a powerful help desk solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers advanced reporting, knowledge base management, automation, ticket management, SLA's and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction.
Learn more about HaloCRM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Learn more about BeyondTrust Remote Support
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.
Learn more about LiveChat
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
Learn more about TeamSupport
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.
Learn more about Bitrix24
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
Learn more about ISL Light
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
Learn more about EngageBay CRM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
Learn more about Spiceworks
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.
Learn more about Agile CRM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
Learn more about Supremo Remote Desktop
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Tidio is a help desk platform that enables you to provide superb customer support and generate sales with live chat & chatbots.
Tidio is a powerful, all-in-one help desk platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms.
Learn more about Tidio
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Front is how companies scale customer support, combining the efficiency of a help desk with the familiarity of email.
Front is a customer operations solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
Learn more about Front
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
Learn more about Dameware
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Learn more about Yonyx
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
Learn more about ServiceNow
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.
Learn more about Genesys Cloud CX
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Cloud-based IT support software for SMBs with in-house and remote teams.
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. GoTo Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.
Learn more about GoTo Resolve
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Timesheets by Tempo: AI-driven time-tracking, reliable data, efficient operations. Effortlessly track support time.
Enhance your help desk operations with Timesheets by Tempo, the leading time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Generate reliable data for reporting, invoicing, and accounting, streamlining help desk management. Effortlessly track time and enhance visibility for efficient help desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support with Timesheets by Tempo.
Learn more about Tempo Timesheets
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less.
Learn more about Vivantio
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Teamwork.com creates business management applications for teams & industries so you can be more efficient, organized & happy.
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
Learn more about Teamwork Desk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
Learn more about TeamDynamix
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.
Learn more about Claritysoft CRM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
Learn more about Avochato
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
Learn more about Web Help Desk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
BOSSDesk, an ITSM (IT Service Management) Service Desk Help Desk and IT Asset Management solution, is available for both Cloud, On-Premise and mobile. An award-winning user-friendly interface and a powerful Service Catalog helps IT departments quickly deploy self-service portals, workflow automations, HR-onboarding, asset management, incident , change and problem management. BOSSDesk is ITIL aligned and helps IT departments streamline ticket management and Optimize and automate processes easily
Learn more about BOSSDesk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data.
With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences.
Hosted or on your own server.
Learn more about Lime CRM
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Your all-in-one helpdesk platform to scale customers' relationship
Build your helpdesk platform through Crisp and start to help your customers seamlessly.
With Crisp team inbox, centralize 12+ channels into one place to make things simple for your teams and your customers.
Through a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences.
Learn more about Crisp
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Local product
Supportbench
4.9
(83)
Local product
Local product
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
Learn more about Supportbench
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Fully-managed help desk solution for delivering fast, efficient service.
OTRS is a fully-managed help desk solution that includes ticketing, automation and notification. It can be configured to match your help desk's needs and comes with features such as a customer information database, knowledge base, ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today.
Learn more about OTRS
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges.
Learn more about Faveo Helpdesk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.
Capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more.
Finally, provide the data and resources your agents need to delight your customers.
#1 Live Chat Software 8 years in a row by Business.com.
Learn more about LiveHelpNow
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Learn more about Track-It!
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers.
Perfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support.
Learn more about Mojo Helpdesk
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
DialShree is a popular call center solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers.
Our VoIP
DialShree has some futuristic add-ons to offer more consolidated call center software to specific industries.
Visit us @ https://elisiontec.com/products/contact-center-software/
Learn more about Dialshree
...
Read more
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking