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Help Desk Software for Windows

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SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management Learn more about SysAid
SysAid is the next-gen of AI-Powered Help Desk platforms: a comprehensive solution with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Employees are no longer left frustrated by clunky interfaces or long wait times. SysAid delivers a fully conversational user experience, allowing them to interact with the help desk through chat, email, familiar platforms like Teams, or a self-service portal. The impact goes beyond efficiency. SysAid fosters a culture of exceptional service. Employees consistently receive reliable, easily accessible support, boosting morale and productivity. Learn more about SysAid

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993. Learn more about TOPdesk
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away. Learn more about TOPdesk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus. Learn more about ManageEngine ServiceDesk Plus
ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, prioritized, and routed to specialized help desk technicians automatically. ServiceDesk Plus also enables other departments like HR, facilities, and finance to set up their help desks on the same platform. Learn more about ManageEngine ServiceDesk Plus

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise PSA
Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Learn more about ConnectWise PSA

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Front is how companies scale customer support, combining the efficiency of a help desk with the familiarity of email. Learn more about Front
Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support. Learn more about Issuetrak
Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. Our help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations. Regardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today. Learn more about Issuetrak

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations. Learn more about Desku
Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. Learn more about Desku

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
InvGate Service Desk is a modern help desk built for IT support centers of all sizes. Learn more about InvGate Service Desk
InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance. Learn more about InvGate Service Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient. Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere. Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets. By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient. Learn more about NinjaOne

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about BeyondTrust Remote Support

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand. Learn more about LiveChat

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users. Learn more about Bitrix24

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level. Learn more about Salesforce Service Cloud

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Tidio is an innovative help desk platform that enables you to create exceptional customer journeys with omnichannel communication, tick
Tidio is an AI-powered help desk platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value requests. Free plans available Learn more about Tidio

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Support Ticket Management
  • Access Controls/Permissions
  • Automated Routing
  • Call Center Management
  • Self Service Portal
  • Real-Time Notifications
  • Email Management Software
  • Service Level Agreement (SLA) Management
  • Interaction Tracking
  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control