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Help Desk Software for Mac
Help Desk software is designed to enable Canadian organizations to respond more efficiently to their users. Helpdesk ticket system software can aid in answering technical and functional questions, by providing improved methodologies for ticket tracking, IT management and customer service support. Customer helpdesk software can also facilitate the flow of new information from users, contributing to an organization's existing knowledge base. Help Desk ticketing systems are related to Call Center software and Customer Service software. Browse all customer helpdesk software in Canada to find the best solution for your organization. Read more Read less
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188 results
SysAid All-in-one Help Desk software helps organizations streamline IT operations and deliver better service. Try IT Now.
Learn more about SysAid
SysAid all-in-one Help Desk software is helping organizations streamline IT operations and deliver better service. It includes a suite of tools for Ticketing Management, Problem & Change Management, Reporting, and built-in Asset management. SysAid Help Desk is easy to use and configure, making it a good choice for organizations of all sizes. It is also highly scalable, so it can grow with your organization as your needs change.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use.
Learn more about ConnectWise PSA
Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Atera is the ultimate, AI-powered all-in-one help desk solution for MSPs and IT pros. Try for Free now!
Learn more about Atera
Atera’s all-in-one help desk and RMM platform is specifically tailored to help IT professionals achieve superior efficiency. AI-powered Ticketing, IT Automation, and Reporting — all in one dashboard. Resolve 50% of tickets before you even get them with AI-based Tier-1 support, and supercharge your ability to work through problems with AI-suggested solutions, scripts, and automations. Gain visibility and control over daily work with our various integrated solutions.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Front is how companies scale customer support, combining the efficiency of a help desk with the familiarity of email.
Learn more about Front
Front is a customer operations solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
Learn more about InvGate Service Desk
InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance.
Learn more about InvGate Service Desk
Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
Learn more about SolarWinds Service Desk
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Intelligent helpdesk and IT management system.
Learn more about Milvus
Milvus is an intelligent HelpDesk platform that optimizes management processes, increases the productivity of your team, and enhances the efficiency of your support service.
Milvus raises the level of customer satisfaction by offering a helpdesk system with exclusive oneclick technology, intelligent ticket management with timeline, task control, priority and SLA management, asset management (hardware and software inventory), alert management, and device monitoring, network scanning and much more
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient.
Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets.
By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
Learn more about NinjaOne
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
Learn more about Avochato
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
Learn more about Avochato
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.
Learn more about Bitrix24
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Tidio is a help desk platform that enables you to provide superb customer support and generate sales with live chat & chatbots.
Tidio is a powerful, all-in-one help desk platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
Learn more about Supremo Remote Desktop
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud CX platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Timesheets by Tempo: AI-driven time-tracking, reliable data, efficient operations. Effortlessly track support time.
Enhance your help desk operations with Timesheets by Tempo, the leading time-tracking app in Jira. Leverage AI-powered automated time-tracking for valuable insights. Generate reliable data for reporting, invoicing, and accounting, streamlining help desk management. Effortlessly track time and enhance visibility for efficient help desk operations. Make data-driven decisions, measure performance accurately, and provide exceptional customer support with Timesheets by Tempo.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Cloud-based IT support software for SMBs with in-house and remote teams.
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. GoTo Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7 technical support.
Is your IT help desk flooded with requests from every direction? Work smarter, work happier, and manage it all with automated help desk software designed to receive and triage tickets in one centralized location. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.
Learn more about Issuetrak
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
LogMeIn Rescueby GoTo is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Teamwork.com creates business management applications for teams & industries so you can be more efficient, organized & happy.
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Your all-in-one helpdesk platform to scale customers' relationship
Build your helpdesk platform through Crisp and start to help your customers seamlessly.
With Crisp team inbox, centralize 12+ channels into one place to make things simple for your teams and your customers.
Through a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Local product
Supportbench
4.9
(87)
Local product
Local product
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.
Capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more.
Finally, provide the data and resources your agents need to delight your customers.
#1 Live Chat Software 8 years in a row by Business.com.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers.
Perfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Powerful, affordable and fully configurable help desk software solution.
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Suite of human capital management applications: HR, benefits, payroll, performance and talent management.
Oracle Fusion Cloud Human Capital Management is a complete cloud solution that connects every human resource process—and every person—across your enterprise. This provides a consistent experience across devices, enables one source of truth for HR data to improve decision-making, and empowers you with market-leading innovation to address your needs today and into the future.
Suite of human capital management applications includes: HR, benefits, payroll, performance and talent management.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Local product
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communication. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features
The all-in-one solution to provide proactive customer support, increase customer engagement & improve retention.
Our tool is designed to nurture your customers throughout their entire lifecycle.
Serve your customer's unique needs with dynamic chat, personalized product flows, email campaigns, an integrated knowledge base, and automated messages. With FROGED you will be able to increase engagement, retention, and reduce churn.
Over 2K integrations available.
Start a 7-day FREE trial today!
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
MSPs need more than a PSA to grow and service their clients. CloudRadial's CSA transforms the way MSPs and IT teams engage with clients
CloudRadial’s Client Services Automation (CSA) platform transforms the way MSPs and IT teams engage, collaborate, and advise their clients and end-users. It consolidates all the IT touch points of ticketing, reporting, training, planning, and account management into a shared portal where clients and IT collaborate to resolve problems, understand issues, add new services, and plan future opportunities. It is a must-have to complement a PSA.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Learn more about AzureDesk
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Features
- Alerts/Escalation
- Reporting/Analytics
- Remote Access/Control
- Service Level Agreement (SLA) Management
- Call Center Management
- Email Management Software
- Self Service Portal
- Automated Routing
- Support Ticket Management
- Access Controls/Permissions
- Real Time Notifications
- Interaction Tracking