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description: Page 20 - Compare the best Call Centre Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 20 - Call Centre Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) > [Page 20](https://www.capterra.ca/directory/30007/call-center/software?page=20)

# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers. With calling software for call centers, businesses can effectively manage inbound and outbound calls, ensuring seamless communication with customers. This call software center enables call center agents to handle customer inquiries, resolve issues, and provide exceptional customer service. Call center platforms provide a centralized system for managing call queues, routing calls to the appropriate agents, and monitoring call performance metrics. These call center systems also offer features such as call recording, call analytics, and integration with customer relationship management (CRM) tools. Whether you are a small call center or a large enterprise, browse our directory of call center software to find the best solution for streamlining your call center operations and delivering exceptional customer experiences in Canada.

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## Products

1. [Wemacx](https://www.capterra.ca/software/1077917/Wemacx) (0 reviews) — Wemacx is a CRM and business platform that integrates call center capabilities with multiple business modules through AI technology.
2. [TelebuHub](https://www.capterra.ca/software/1078419/TelebuHub) (0 reviews) — TelebuHub streamlines communication and customer experience, and it is an all-in-one contact center software that boosts engagement.
3. [JoCall](https://www.capterra.ca/software/1078951/JoCall) (0 reviews) — Cloud-based contact center solution that helps businesses unify voice, video, chat, WhatsApp \& chatbot in a centralized agent desktop.
4. [Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.ca/software/1024966/ai-mediated-conversations-ai-mc) (0 reviews) — Call routing solution that helps businesses use emotion AI and voice data to match customers with agents, enhancing outcomes.
5. [TCdial](https://www.capterra.ca/software/1081205/Tcdial) (0 reviews) — AI-enabled predictive dialer tool that optimizes call center operations and agent productivity for inbound and outbound communications.
6. [Wiserep](https://www.capterra.ca/software/1081887/Wiserep) (0 reviews) — Wiserep is call center software that enables multilingual conversations with analytics and integration capabilities.
7. [Total.Care](https://www.capterra.ca/software/1082394/Total-Care) (0 reviews) — Call queue management solution designed for the healthcare sector that offers patient engagement, cloud IVR, auto-attendant, and more.
8. [OptimusCall](https://www.capterra.ca/software/1083378/OptimusCall) (0 reviews) — Conversational AI platform that helps businesses manage calls, automate campaigns, and schedule meetings through one interface.
9. [novofon.ai](https://www.capterra.ca/software/1083537/novofon) (0 reviews) — novofon.ai is telephone agent software that uses AI to automate and streamline business customer communication processes.
10. [Arbol](https://www.capterra.ca/software/1085849/Arbol) (0 reviews) — Arbol is a call center platform using AI to provide virtual employees who answer calls, qualify leads, and book meetings 24/7.
11. [VICIdial](https://www.capterra.ca/software/1086009/VICIdial) (0 reviews) — Custom Vicidial services by KingAsterisk Technologies. Tailored UI, API integrations, and advanced reporting to boost your ROI.
12. [Axialys](https://www.capterra.ca/software/196633/centrex) (0 reviews) — AI-powered cloud telephony \& native CRM integrations to scale your customer service \& support performance with smart voice management.
13. [BlueTweak](https://www.capterra.ca/software/1094473/BlueTweak) (0 reviews) — BlueTweak is customer support software that uses AI to unify conversations, customer records, and automation in one workspace.
14. [CallOrbit](https://www.capterra.ca/software/1095029/CallOrbit) (0 reviews) — CallOrbit is call center software with smart routing, analytics, AI workflows, and tools to manage voice and digital operations.
15. [EHVA](https://www.capterra.ca/software/1096650/EHVA) (0 reviews) — Conversational phone and voice AI software for call centers and similar operations that handles customer service and billing inquiries.
16. [Helpline Software](https://www.capterra.ca/software/1097102/Helpline-Software) (0 reviews) — Call routing and scheduling solution that helps businesses automatically update call paths when on-call schedules change.
17. [Aeonix Contact Center](https://www.capterra.ca/software/1097259/Aeonix-Contact-Center) (0 reviews) — Aeonix is unified communications software that consolidates business applications into a single, fault-tolerant system.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ca/directory)

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Tcdial features call distribution, queue management, real-time monitoring capabilities, and supports various data import formats without requiring additional software installation. The platform includes campaign management tools, customizable reporting functions, and SMS messaging capabilities to optimize customer communication processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a529437-01ac-4724-929f-898ac1b7c348.jpeg","url":"https://www.capterra.ca/software/1081205/Tcdial","@type":"ListItem"},{"name":"Wiserep","position":6,"description":"Wiserep is an AI-powered call center software platform that transforms customer service operations with conversational AI agents. The system supports many languages, including English, French, and Arabic, while its NLP engine enables natural, context-aware interactions. 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The software assists with automating documentation, providing real-time coaching, and utilizing intent identification to route complex, high-value calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eeb5e666-cc94-4082-964c-73718ddb8b7a.png","url":"https://www.capterra.ca/software/1082394/Total-Care","@type":"ListItem"},{"name":"OptimusCall","position":8,"description":"OptimusCall is an AI-based voice agent platform that centralizes call management, campaigns, scheduling, and analytics in one interface. It handles incoming calls in real-time by identifying callers, prioritizing requests, and determining actions like transfers or scheduling.\n\nThe platform supports multichannel communication via WhatsApp, Telegram, Facebook Messenger, Instagram, and web chat from a single dashboard. For outbound calls, users can launch automated campaigns from CSV files, with AI identifying leads.\n\nOptimusCall lets stakeholders automate scheduling by checking availability and sending confirmations. It allows teams to transcribe and summarize calls, tags key details, and identifies opportunities. The mobile-responsive design ensures access from any device, while maintaining GDPR compliance, multilingual support, and regular updates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1c46feb-e3b9-4196-85c4-a4bd9a67c471.png","url":"https://www.capterra.ca/software/1083378/OptimusCall","@type":"ListItem"},{"name":"novofon.ai","position":9,"description":"novofon.ai is an AI-powered telephone agent software that automates business customer communication. Developed in Germany, this system intelligently handles incoming calls by greeting customers, routing calls to appropriate departments, and answering standard queries using integrated knowledge bases. This AI agent can schedule appointments and manage calendar functions while sending notifications through email or SMS. The software integrates with existing business systems including CRMs and calendars for seamless operation. Its proprietary novoSync technology enables real-time, natural-sounding conversations with customizable voices that can be tailored to align with brand identity. The platform allows for quick setup without programming knowledge. novofon.ai stores all data on German servers with high security standards and encryption protocols. 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Arbol integrates with CRMs, calendars, and other business tools for a comprehensive solution. \n\nThe system can be configured without technical expertise by describing tasks in plain language, selecting a voice, and launching quickly. The platform offers pricing based on call minutes with volume discounts for a scalable call center solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5432a37f-f527-404f-87c0-3f4887a1ed7d.jpg","url":"https://www.capterra.ca/software/1085849/Arbol","@type":"ListItem"},{"name":"VICIdial","position":11,"description":"Unlock Peak Performance with KingAsterisk Technologies Vicidial Customization Services\n \nAre you struggling with a generic call center setup that doesn't align with your business goals? KingAsterisk Technologies specializes in professional Vicidial Customization services designed to transform your communication infrastructure. 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The platform routes callers to agents based on skills, language, and context. AI-powered agent assist provides live prompts, summaries, and suggested responses during customer conversations. The omnichannel inbox consolidates voice, WhatsApp, email, chat, and SMS in one view, maintaining conversation history across channels. CRM integration connects customer records and workflows within the platform.\n\nSupervisors can access live analytics, call monitoring, and coaching tools. The software includes call listening, whispered guidance, and reporting capabilities for tracking performance and productivity. CallOrbit supports call recording, queue management, IVR flows, and voicemail routing. The platform operates through a browser-based interface without requiring hardware installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f349b375-f7f9-418e-8623-97f76bf0d890.png","url":"https://www.capterra.ca/software/1095029/CallOrbit","@type":"ListItem"},{"name":"EHVA","position":15,"description":"EHVA is a conversational voice AI platform for insurance agencies, hotels, healthcare providers, BPOs, and call centers. Built by call center and telecom professionals with over a decade of hands-on operations experience, EHVA answers 100% of inbound calls, qualifies leads, handles service requests, and routes follow-ups automatically — 24/7, with no hold times and no voicemail.\n\nUnlike generic voice AI tools built on GPT or Twilio, EHVA runs on proprietary infrastructure including an FCC-registered telecom backbone and a neural network trained on real call center data. 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