---
description: Page 14 - Compare the best Call Centre Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Page 14 - Call Centre Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software) > [Page 14](https://www.capterra.ca/directory/30007/call-center/software?page=14)

# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers. With calling software for call centers, businesses can effectively manage inbound and outbound calls, ensuring seamless communication with customers. This call software center enables call center agents to handle customer inquiries, resolve issues, and provide exceptional customer service. Call center platforms provide a centralized system for managing call queues, routing calls to the appropriate agents, and monitoring call performance metrics. These call center systems also offer features such as call recording, call analytics, and integration with customer relationship management (CRM) tools. Whether you are a small call center or a large enterprise, browse our directory of call center software to find the best solution for streamlining your call center operations and delivering exceptional customer experiences in Canada.

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## Products

1. [Hibot](https://www.capterra.ca/software/183920/hibot) — 4.5/5 (2 reviews) — All your WhatsApp, Facebook Messenger and Instagram chats on a single platform, balancing between multiple agents.
2. [Curious Thing](https://www.capterra.ca/software/187676/curious-thing) — 3.0/5 (2 reviews) — Voice AI assistants for businesses of all sizes, powered by proprietary conversational AI technology \& OpenAI's ChatGPT.
3. [Hosted Contact Center](https://www.capterra.ca/software/187946/hosted-contact-center) — 5.0/5 (2 reviews) — Maximize productivity, streamline agent workflows with our data-driven, AI-powered omnichannel contact center platform.
4. [Kaleyra](https://www.capterra.ca/software/190037/kaleyra-hexa) — 4.5/5 (2 reviews) — Cloud-native CPaaS enabling programmable messaging, voice, video, and AI-driven customer engagement via APIs.
5. [Intermedia Contact Center](https://www.capterra.ca/software/203140/intermedia-contact-center) — 4.0/5 (2 reviews) — Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.
6. [SAP Service Cloud](https://www.capterra.ca/software/205276/sap-service-cloud) — 4.5/5 (2 reviews) — Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
7. [Emmerre Dialer](https://www.capterra.ca/software/210977/emmerre-dialer) — 3.5/5 (2 reviews) — Software per call center
8. [tele-LOOK](https://www.capterra.ca/software/211107/tele-look) — 4.5/5 (2 reviews) — Instant live video support for service teams. Fix technical issues remotely. Basic version from €0.
9. [PBXact](https://www.capterra.ca/software/213663/pbxact) — 3.0/5 (2 reviews) — Call center management solution that helps businesses record or monitor calls \& collaborate with clients/team members via conferencing.
10. [Audara](https://www.capterra.ca/software/219842/audara) — 5.0/5 (2 reviews) — AI-Powered Omnichannel Call Center Platform with SmartAgents, Copilot, QA automation, and OmniScan analytics.
11. [Mida Attendant Console Pro](https://www.capterra.ca/software/1012780/mida-attendant-console-pro) — 4.0/5 (2 reviews) — Say goodbye to stressed receptionists and frustrated customers. Deliver a superior customer experience with ease.
12. [iPlum](https://www.capterra.ca/software/1013139/iplum) — 5.0/5 (2 reviews) — iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions.
13. [RapportCMS](https://www.capterra.ca/software/1017078/rapportcms) — 5.0/5 (2 reviews) — SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
14. [Dialics](https://www.capterra.ca/software/1022766/dialics) — 5.0/5 (2 reviews) — Dialics optimizes call center operations with advanced call tracking, real-time analytics, IVR, and efficient call routing.
15. [Sprinklr Service](https://www.capterra.ca/software/1044982/sprinklr-service) — 5.0/5 (2 reviews) — Sprinklr Service is a unified customer service platform that helps teams scale customer service across 30+ channels.
16. [Amtelco Contact Center Software](https://www.capterra.ca/software/91489/infinity) — 4.5/5 (2 reviews) — Call and contact center software built for hospitals, healthcare, answering services, and modern businesses.
17. [Abacus Cloud](https://www.capterra.ca/software/53608/abacus-cloud) — 3.0/5 (1 reviews) — Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches.
18. [SYNTHESYS](https://www.capterra.ca/software/67570/synthesys) — 4.0/5 (1 reviews) — The comprehensive package that provides the management of an efficient, successful and effective call centre operation.
19. [MiaRec](https://www.capterra.ca/software/69539/miarec) — 5.0/5 (1 reviews) — MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI.
20. [eleveo Workforce Optimization](https://www.capterra.ca/software/92461/callrec) — 5.0/5 (1 reviews) — Eleveo provides effective, simplified solutions for complex contact center problems, using modern frameworks and cloud native tech.
21. [AheevaCCS](https://www.capterra.ca/software/125969/aheevaccs) — 4.0/5 (1 reviews) — Solution for your inbound and outbound calls with reporting and quality monitoring functionality.
22. [Solgari](https://www.capterra.ca/software/127814/solgari-cloud-communications) — 5.0/5 (1 reviews) — Solgari enhances Microsoft Teams with AI-driven customer engagement solutions.
23. [Whisbi](https://www.capterra.ca/software/131994/whisbi) — 5.0/5 (1 reviews) — Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot
24. [InterDialog UCCS](https://www.capterra.ca/software/143587/interdialog-uccs) — 5.0/5 (1 reviews) — ID Cloud is an AI-powered contact center software platform unifying voice, email, chat, social media \& video into one single interface.
25. [Conquer](https://www.capterra.ca/software/149576/dialsource) — 5.0/5 (1 reviews) — We make it simple to plan, execute, \& optimize every customer interaction directly where your team works in Salesforce or Dynamics 365.

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Next: [Next page](https://www.capterra.ca/directory/30007/call-center/software?page=15)

## Related Categories

- [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ca/directory)

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The platform supports SMS, MMS, RCS, WhatsApp Business, email, voice, and video from a single unified interface.\n\nBuilt for enterprises and digital-first organizations, Tata Communications Kaleyra CPaaS removes the complexity of managing telecom infrastructure while enabling reliable global customer engagement. It is ideal for use cases such as user authentication, alerts and notifications, marketing campaigns, and customer support.\n\nWith developer-friendly APIs, low-code tools, campaign management, and AI-powered conversational capabilities via Kaleyra.ai, businesses can automate interactions, personalize journeys, and scale communications globally with high deliverability, security, and compliance readiness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/abe82b7d-4df1-468d-8308-67ae6dc573c7.png","url":"https://www.capterra.ca/software/190037/kaleyra-hexa","@type":"ListItem"},{"name":"Intermedia Contact Center","position":5,"description":"Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel.\n\nIt unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools.\n\nIntelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. \nAgents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster.\n\nAI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality.\n\nBuilt-in dashboards, reporting, and secure recording provide visibility and support compliance.\n\nBacked by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b89612f-6037-45f7-a933-1f77085bc091.png","url":"https://www.capterra.ca/software/203140/intermedia-contact-center","@type":"ListItem"},{"name":"SAP Service Cloud","position":6,"description":"Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/16115e8a-2d16-4063-a343-29f8e6718eb6.png","url":"https://www.capterra.ca/software/205276/sap-service-cloud","@type":"ListItem"},{"name":"Emmerre Dialer","position":7,"description":"Software per call center semplice, potente, illimitato\nMigliora la produttività della tua azienda con una soluzione integrata. Ideale anche per lavorare in smart working. Campagne Robocall, IVR e tanto altro..","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d3e0ffc-170b-4869-876d-6ff77b121142.png","url":"https://www.capterra.ca/software/210977/emmerre-dialer","@type":"ListItem"},{"name":"tele-LOOK","position":8,"description":"tele-LOOK is a cloud-based software designed for efficient customer service, technical support, and maintenance. 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The solution enables staff to work from any location with advanced agent and customer analytics.\nAs differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with:\n-\tElegant inbound routing\n-\tPowerful outbound dialling\n-\tAnalytics suite to support, management and develop\n-\tOmnichannel portal\n-\tAgent Telework space and consultation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3fb593f4-82ee-455b-99de-05268601ac27.jpeg","url":"https://www.capterra.ca/software/1017078/rapportcms","@type":"ListItem"},{"name":"Dialics","position":14,"description":"Dialics enhances call center operations with its advanced call tracking and analytics software. By assigning local and toll-free numbers to various campaigns, Dialics enables precise tracking of inbound calls, helping call centers understand which marketing efforts are driving results. 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VoIP Readiness Assessments.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2464cd72-8b74-4a03-8961-b85c6cf77a80.png","url":"https://www.capterra.ca/software/53608/abacus-cloud","@type":"ListItem"},{"name":"SYNTHESYS","position":18,"description":"Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialler, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9db67a0a-ea7d-4938-949c-1621ba66bb22.png","url":"https://www.capterra.ca/software/67570/synthesys","@type":"ListItem"},{"name":"MiaRec","position":19,"description":"MiaRec is a provider of conversation intelligence and automated QA for contact centers. Contact centers use MiaRec to modernize QA workflows and surface intelligence at scale for better business outcomes.\n\nMiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, offering contact centers Voice AI and machine learning that enables organizations to analyze sentiment and keywords, automatically evaluate agent performance, redact sensitive data, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f547220-a70c-40c3-a918-fc90725df92c.png","url":"https://www.capterra.ca/software/69539/miarec","@type":"ListItem"},{"name":"eleveo Workforce Optimization","position":20,"description":"Eleveo helps organizations answer a simple question: How do our customers feel about us?\n\nOur mission - ‘Elevate Every Encounter’ - reflects a belief that our WFO and compliance solutions directly and positively impact the answer to that question, because virtually every interaction between customer and agent and between agent and their supervisor flows through Eleveo.  \n\nUsing Eleveo, Agents get up to speed quickly, improve continuously and navigate each customer interaction effectively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/642d54e8-ef1c-4868-8733-17071ab147e1.png","url":"https://www.capterra.ca/software/92461/callrec","@type":"ListItem"},{"name":"AheevaCCS","position":21,"description":"The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ea5b81ac-cb99-4c31-ac2b-4438cd099c61.png","url":"https://www.capterra.ca/software/125969/aheevaccs","@type":"ListItem"},{"name":"Solgari","position":22,"description":"Solgari enhances Microsoft Teams with AI-driven customer engagement solutions, empowering businesses to automate and optimize communication across channels. Seamlessly integrated into the Microsoft ecosystem, Solgari enables real-time AI insights and productivity improvements.\n\nWhy Solgari?\n\nRapid Deployment: Deploy in hours, with configuration in Azure.\n\nMicrosoft Cloud Security: Operate within the trusted Microsoft Cloud environment.\n\nAI Future-Ready: Leverage Solgari’s and Microsoft’s AI roadmaps to future-proof your AI journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a083df67-a0e0-4939-ad1f-0eb440e26914.png","url":"https://www.capterra.ca/software/127814/solgari-cloud-communications","@type":"ListItem"},{"name":"Whisbi","position":23,"description":"Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1747c5e3-dd1f-4918-b146-894357792190.png","url":"https://www.capterra.ca/software/131994/whisbi","@type":"ListItem"},{"name":"InterDialog UCCS","position":24,"description":"ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2632d0dc-26bd-4fd9-8ed7-19967ec236c1.png","url":"https://www.capterra.ca/software/143587/interdialog-uccs","@type":"ListItem"},{"name":"Conquer","position":25,"description":"Conquer is the first end-to-end Revenue Engagement Solution for enterprise sales and service teams. 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