507 results
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Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Learn more about ChaseData CCaaS
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement Learn more about Genesys Cloud CX
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zendesk offers a fully integrated call center built right into its support platform. Learn more about Zendesk
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk. Learn more about Zendesk
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call center software for customer-centric teams. Easily integrate with 80+ CRMs and other business tools to grow your business! Learn more about Aircall
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 9,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more. Learn more about Aircall
Aircall is the #1 Call Center Software and surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call Center solutions for SMB's to Global multi-site Enterprises. Microsoft Teams certified. Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center
A highly reliable, certified secure, feature-rich call center solution that delivers optimal customer experiences (CX), by quickly and easily connecting resources across your organization to resolve customer needs, no matter what channel or device they prefer. Microsoft Teams Certified, open-standards-based, operationally flexible, AI & video-enabled, ensures easy deployment of features and functionality to deliver services as customers expect. Available Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center
A highly reliable, certified secure, feature-rich call center solution that delivers optimal customer experiences (CX), by quickly and easily connecting resources across your organization to resolve...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Canada Local product
ReadyMode is a cloud-based call center automation software with predictive dialing, CRM, lead distribution, and a live floor map. Learn more about ReadyMode
Formerly known as Xencall, ReadyMode is the only enterprise dialer! We offer a cloud-based, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time. ReadyMode has raised the bar with the fastest dialing speeds on the market, advanced inbound queue strategies, and a powerful CRM. ReadyMode offers personalized training sessions and a full in-house support team. Make more connections, and maximize agent productivity - all at an affordable cost. Learn more about ReadyMode
Formerly known as Xencall, ReadyMode is the only enterprise dialer! We offer a cloud-based, all-in-one predictive dialer that intelligently connects call center agents with more leads in less time....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). Learn more about PhoneBurner
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability. Learn more about AVOXI
AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoToConnect
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoToConnect
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. Learn more about Castel Contact Center
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. Learn more about Castel Contact Center
Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The only workforce automation solution that increases efficiency while improving agent engagement and the customer experience. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved its customers over $140 million in the past 2 years. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. Learn more about Qubicles
We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Get Unlimited Minutes, Text Messaging, and Video Conferencing starting at $17.99/mo***** Save up to 80% off business VoIP today! Learn more about VirtualPBX
Power your business communications using Voice, Video, and SMS by VirtualPBX. Our cloud-based phone system lets you connect your users on their favorite devices. Whether they prefer using desk phones, computers, or smartphones, they can turn any location into a productive office. Plus, you can easily greet customers using our Virtual Receptionist, route calls by the department, start a video conference call, and more! VirtualPBX is your one-stop-shop for trusted VoIP. Get a free demo today! Learn more about VirtualPBX
Power your business communications using Voice, Video, and SMS by VirtualPBX. Our cloud-based phone system lets you connect your users on their favorite devices. Whether they prefer using desk...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Elevate your customer service with cloud-native call center software. Call Center Studio empowers you to serve customers anywhere. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software, empowering you to serve customers anywhere. With an intuitive interface, set up easily and train agents in minutes. Listen to recordings, use AI tools to improve the experience for your customers. With powerful reporting and super-responsive customer service, you get 24/7 support from a dedicated team. Learn more about Call Center Studio
Elevate your customer service with cloud-native call center software. Operating an effective business is more important than ever. Call Center Studio offers cloud-based call center software,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company. Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no CC required. Learn more about LiveAgent
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Learn more about Kixie PowerCall
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive,...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Learn more about CallTools
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Learn more about CallTools
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. Learn more about eTollFree
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Learn more about eTollFree
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
All-in-On Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat Learn more about uContact
Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent. uContact's complete voice solution enables you to improve performance by 300% with our market leading dialers including: predictive, power, progressive, preview and voice broadcast Learn more about uContact
Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Canada Local product
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Learn more about VoIPstudio
International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Enhance your sales and customer support teams' productivity and efficiency while improving QoS and customer satisfaction. Enable your teams to work from home. More than 40 advanced features, including Call Routing, CTI Integrations, Call Logging, Call Recording, IVR, ACD Queue Management, and Wallboard. Omnichannel 24/7 support service. Thousands of customers trust us! Learn more about VoIPstudio
International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Enhance your sales and customer support teams' productivity and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Predictive Dialer Software for inbound and outbound calls management. Key Features: Predictive Dialer, Auto Dialer, ACD, & many more. Learn more about HoduCC
HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Call Center Software is the ultimate solution to manage your call center services. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR, Skill Based Mapping & More. Learn more about HoduCC
HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Call Center Software is the ultimate...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Learn more about SpitFire
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! Learn more about SpitFire
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes:...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa
Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats, Facebook & WhatsApp messages in real time from your browser window. Get quality VoIP at local rates around the world and scale up or down when needed. Pricing starts at $99 per agent/per month. Enjoy advanced routing, IVRs, automatic callback, performance stats, a built-in CRM and more for a better agent and customer experience. Learn more about Dixa
Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats, Facebook & WhatsApp messages in real time from your browser window. Get quality VoIP at...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Robust platform enables equipment cost savings, higher conversions, decreased turnover, simplified scaling, and higher quality agents. Learn more about PanTerra Networks
Streams' built-in call center capabilities improve customer satisfaction, responsiveness and customer retention. Cloud-based call centers allow businesses to provide support or other functions to global customers in convenient time-zones, while at the same time reducing the overhead involved in running a traditional call center. Benefits include: facility and equipment cost savings, higher conversion rates, decreased agent turnover, simplified temporary scaling, and a higher quality agent pool. Learn more about PanTerra Networks
Streams' built-in call center capabilities improve customer satisfaction, responsiveness and customer retention. Cloud-based call centers allow businesses to provide support or other functions to...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! Learn more about CallShaper
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Learn more about CallShaper
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. Learn more about Dialing Innovations Call Center Application Suite
Dialing Innovations provides hosted services in the call center applications, sip trunking, and hosted phone systems space. Dialing Innovations has 4000+ customers around the world. With Dialing Innovations customers see massive reductions in costs and dramatic increases in production. Learn more about Dialing Innovations Call Center Application Suite
Dialing Innovations provides hosted services in the call center applications, sip trunking, and hosted phone systems space. Dialing Innovations has 4000+ customers around the world. With Dialing...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Yodel is the phone system that unites all your communication in one place that your team already loves Slack! Learn more about Yodel
Yodel.io gives your team access to an easy to use platform that can host your own virtual call center. Easily streamline processes such as discovering caller intent, accessing caller data, and preparing team members for an incoming call. Yodel has been built with next-generation features that can help your team enhance call collaboration, customer satisfaction, and productivity. Get started with a free trial today! Learn more about Yodel
Yodel.io gives your team access to an easy to use platform that can host your own virtual call center. Easily streamline processes such as discovering caller intent, accessing caller data, and...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal support also includes IVR Studio to design IVRs, Fax blasting , SMS messaging, Email marketing, press 1 campaign, survey campaign, appointment reminder, inbound marketing, inbound survey and real time monitoring, billing , routing, AMD, DNC and IVR Designer & much more Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Deliver the best experience to your clients with no waiting time. Learn more about TalkChief
Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business. Customize your call flow with IVR, Dynamic routes, voicemail and call forwarding. Learn more about TalkChief
Whether your team works on inbound or outbound queues, create your teams, add your members, set the business hours, add DID numbers, and create the call flow routing that best meets your business....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Call management software that helps businesses manage client calls, conferences, voicemail, agent screens, recording, and more. Learn more about Cyburdial
We introduce to you; The CyburDial ROMOP(Remote Office Management & Operations Platform), with it’s fresh new design, offers you a complete "Virtual Office" with everything you need to run your business in todays world of remote workers. CyburDial comes with Communication/Sales, Operations Management(CRM), Accounting & Finance, Human Resources, Research & Development and IT Security modules backed by SSL encryption and STIR/SHAKEN VoIP carrier technologies. Learn more about Cyburdial
We introduce to you; The CyburDial ROMOP(Remote Office Management & Operations Platform), with it’s fresh new design, offers you a complete "Virtual Office" with everything you need to run your...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Install BounceHelp callback widget to decrease website bounce rate and increase purchase conversion. Convert visitors into phone calls Learn more about BounceHelp
Powerful Callback Widget for Your Website. Increase sales calls from your website by up to 30%. Service quality control and call recording. Antispam system. Clear and simple website analytics. Launch in minutes. Learn more about BounceHelp
Powerful Callback Widget for Your Website. Increase sales calls from your website by up to 30%. Service quality control and call recording. Antispam system. Clear and simple website analytics....

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
InfoCision is a provider of traditional call center services to advanced training, quality, and efficiency services. Learn more about InfoCision
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, & a full range of robust outbound & inbound SMS/MMS text messaging options. Learn more about InfoCision
InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfacti...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Deepening and enriching customer and employee insights Learn more about VoiceAI
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to produce nuanced insights in a simple, searchable and actionable format, helping organisations improve their customer experience, business performance, risk management and compliance. Call Journey’s passionate interaction experts have combined the best of Natural Language Processing and Artificial Intel Learn more about VoiceAI
Call Journey’s mission is to use Interactive AI to deepen and enrich the way that organisations understand their customers and people. VoiceAI captures and analyses each and every interaction to...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Axiom cloud contact center. The ultimate in flexibility and ease of integration Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimizati...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Hyro is a conversational AI plug & play solution that seamlessly turns complex data into simple dialogue. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels—including contact centers, chat solutions, SMS, and more. Say goodbye to rigid chatbots and voice assistants running on intent-based flows that constantly break. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs. Learn more about NovelVox Unified Agent Desktop
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently delivering best-in-class industry specific solutions. We recognize and understand that every industry, every customer is different and our strength lies in providing customizable, easy to use, focused solutions to our clients—so that they deliver exceptional customer experience. Learn more about NovelVox Unified Agent Desktop
With an excellent 98.7% customer retention rate and more than a decade of expertise in providing formidable contact center services to various industry leaders, NovelVox has been consistently...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center
Compact cloud-based call center solution fit with outbound call automation, customer management and staff training tools. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time it saves up to 80% of agents’s working hours that they can instead spend on actual talking. As a result your sales can increase thrice because your agents will handle more calls in the same amount of time! Sales workflow with Selmo is completely automated. Perfect for remote work. Learn more about Selmo
Cloud-based call center software fit with outbound call automation, customer management and staff training tools. Perfect solution for call centers and sales teams. By eliminating call waiting time...

Features

  • IVR / Voice Recognition
  • Outbound Call Center
  • Inbound Call Center
  • Blended Call Center

Call Center Software Buyers Guide

What is call center software?

Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call center software

  • Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
  • Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.  

Typical features of call center software

  • Built-in telephony:  Make phone calls from internet-enabled devices. 
  • Call routing:  Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call center software

  • Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Our research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. Our research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.