---
description: Compare the best Call Centre Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
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title: Call Centre Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers. With calling software for call centers, businesses can effectively manage inbound and outbound calls, ensuring seamless communication with customers. This call software center enables call center agents to handle customer inquiries, resolve issues, and provide exceptional customer service. Call center platforms provide a centralized system for managing call queues, routing calls to the appropriate agents, and monitoring call performance metrics. These call center systems also offer features such as call recording, call analytics, and integration with customer relationship management (CRM) tools. Whether you are a small call center or a large enterprise, browse our directory of call center software to find the best solution for streamlining your call center operations and delivering exceptional customer experiences in Canada.

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## Products

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (314 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
3. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
4. [Dialpad Ai Contact Center](https://www.capterra.ca/software/1000762/dialpad-contact-center) (0 reviews) — Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations.
5. [Zoho Voice](https://www.capterra.ca/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center.
6. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.6/5 (150 reviews) — A full-suite of call center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
7. [CallTools](https://www.capterra.ca/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
8. [Wildix](https://www.capterra.ca/software/218251/wildix) — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
9. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.
10. [Shelf](https://www.capterra.ca/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf is a cloud-based knowledge management software that helps organizations eliminate bad data \& ensure accurate AI model responses.
11. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
12. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
13. [VICIdial](https://www.capterra.ca/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
14. [Dialing Innovations Call Center Application Suite](https://www.capterra.ca/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
15. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
16. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
17. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
18. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
19. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
20. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
21. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
22. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (820 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
23. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
24. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
25. [GoTo Connect](https://www.capterra.ca/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30007/call-center/software)
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Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ca/software/164283/zendesk","@type":"ListItem"},{"name":"Freshdesk","position":17,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ca/software/124981/freshdesk","@type":"ListItem"},{"name":"Zoho Desk","position":18,"description":"Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.ca/software/169505/zoho-desk","@type":"ListItem"},{"name":"RingEX","position":19,"description":"RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.\n\nWith RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.\n\nUnlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.capterra.ca/software/132178/ringcentral-mvp","@type":"ListItem"},{"name":"Bitrix24","position":20,"description":"Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform, making millions of phone calls every month, many of them icy-cold. The solution comes with all key professional call center features, CRM and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":21,"description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":22,"description":"Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":23,"description":"Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.\n\nTalkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":24,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.ca/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":25,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.ca/software/163604/goto-connect","@type":"ListItem"}],"numberOfItems":25}
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