---
description: Compare the best Call Centre Software in Canada. Capterra offers software reviews from verified users, pricing, and features. Find the top rated software for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Centre Software - Prices & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.ca/directory/30007/call-center/software)

# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers. With calling software for call centers, businesses can effectively manage inbound and outbound calls, ensuring seamless communication with customers. This call software center enables call center agents to handle customer inquiries, resolve issues, and provide exceptional customer service. Call center platforms provide a centralized system for managing call queues, routing calls to the appropriate agents, and monitoring call performance metrics. These call center systems also offer features such as call recording, call analytics, and integration with customer relationship management (CRM) tools. Whether you are a small call center or a large enterprise, browse our directory of call center software to find the best solution for streamlining your call center operations and delivering exceptional customer experiences in Canada.

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## Products

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (468 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (335 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
3. [Shelf](https://www.capterra.ca/software/146524/shelf) — 4.8/5 (106 reviews) — Transform documents into AI-ready knowledge for faster, more accurate AI with automated governance and business context
4. [CallTools](https://www.capterra.ca/software/149510/call-center-software) — 4.8/5 (156 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
5. [VINSI](https://www.capterra.ca/software/1097305/VINSI) — 5.0/5 (10 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
6. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (890 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
7. [Newfies-Dialer](https://www.capterra.ca/software/152962/newfies-dialer) — 5.0/5 (4 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
8. [Dialpad Ai Contact Center](https://www.capterra.ca/software/1000762/dialpad-contact-center) (0 reviews) — The AI call center that resolves issues, not just routes them.
9. [DialerAI](https://www.capterra.ca/software/168692/star2billing) — 4.8/5 (5 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
10. [CTM](https://www.capterra.ca/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — A full-suite of call center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
11. [Dialing Innovations Call Center Application Suite](https://www.capterra.ca/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
12. [VirtualPBX](https://www.capterra.ca/software/149117/business-voip) — 4.7/5 (38 reviews) — Keep it simple. One plan, no contracts, $15/user/mo. AI answers calls 24/7. Try free for 14 days.
13. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
14. [Zendesk Suite](https://www.capterra.ca/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
15. [Freshdesk](https://www.capterra.ca/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
16. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
17. [LiveAgent](https://www.capterra.ca/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
18. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
19. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
20. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
21. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (832 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
22. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
23. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (693 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
24. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
25. [ActivTrak](https://www.capterra.ca/software/135366/activtrak) — 4.5/5 (591 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity

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## Related Categories

- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.ca/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ca/directory)

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Innovative features like call centralization, VoIP, and SIP trunks enable you to improve customer relations and increase sales through communication.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.ca/software/102188/liveagent","@type":"ListItem"},{"name":"RingEX","position":18,"description":"RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.\n\nWith RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.\n\nUnlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.capterra.ca/software/132178/ringcentral-mvp","@type":"ListItem"},{"name":"Bitrix24","position":19,"description":"Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform, making millions of phone calls every month, many of them icy-cold. The solution comes with all key professional call center features, CRM and more.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":20,"description":"","image":"https://images.g2crowd.com/uploads/product/image/0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":21,"description":"Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":22,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) uses prior interactions to identify automation opportunities, enables teams to build agentic AI agents with natural language, test them before deployment, and continuously optimize them based on performance. CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":23,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.ca/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":24,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.ca/software/163604/GoTo-Connect","@type":"ListItem"},{"name":"ActivTrak","position":25,"description":"ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.ca/software/135366/activtrak","@type":"ListItem"}],"numberOfItems":25}
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