---
description: Discover and compare Call Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Call Centre Software for Windows - Price comparison & Reviews - Capterra Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software for Windows](https://www.capterra.ca/directory/30007/call-center/software)

# Call Centre Software

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> Call Center Software is a comprehensive solution designed to enhance the efficiency and productivity of call centers. With calling software for call centers, businesses can effectively manage inbound and outbound calls, ensuring seamless communication with customers. This call software center enables call center agents to handle customer inquiries, resolve issues, and provide exceptional customer service. Call center platforms provide a centralized system for managing call queues, routing calls to the appropriate agents, and monitoring call performance metrics. These call center systems also offer features such as call recording, call analytics, and integration with customer relationship management (CRM) tools. Whether you are a small call center or a large enterprise, browse our directory of call center software to find the best solution for streamlining your call center operations and delivering exceptional customer experiences in Canada.

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## Products

1. [3CX](https://www.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
2. [DialedIn CCaaS](https://www.capterra.ca/software/29589/callcenternow) — 4.8/5 (319 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
3. [Aircall](https://www.capterra.ca/software/144486/aircall) — 4.2/5 (459 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
4. [Zoho Voice](https://www.capterra.ca/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center.
5. [CallTools](https://www.capterra.ca/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
6. [Ringover](https://www.capterra.ca/software/169627/ringover) — 4.7/5 (868 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
7. [JustCall](https://www.capterra.ca/software/157853/justcall) — 4.1/5 (224 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
8. [Newfies-Dialer](https://www.capterra.ca/software/152962/newfies-dialer) — 5.0/5 (4 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
9. [VICIdial](https://www.capterra.ca/software/135842/vicidial) — 4.7/5 (265 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
10. [Dialing Innovations Call Center Application Suite](https://www.capterra.ca/software/173066/call-center-applications) — 4.8/5 (14 reviews) — Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates.
11. [Webex Suite](https://www.capterra.ca/software/733/webex) — 4.4/5 (7398 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
12. [Zoho Desk](https://www.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2212 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
13. [RingEX](https://www.capterra.ca/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
14. [Bitrix24](https://www.capterra.ca/software/113540/bitrix24) — 4.2/5 (989 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
15. [Nextiva](https://www.capterra.ca/software/175788/nextiva) — 4.6/5 (916 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
16. [Salesforce Service Cloud](https://www.capterra.ca/software/136189/salesforce) — 4.5/5 (824 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
17. [Talkdesk](https://www.capterra.ca/software/132852/talkdesk) — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
18. [CallHippo](https://www.capterra.ca/software/159578/callhippo) — 4.4/5 (679 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
19. [GoTo Connect](https://www.capterra.ca/software/163604/GoTo-Connect) — 4.5/5 (668 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
20. [ActivTrak](https://www.capterra.ca/software/135366/activtrak) — 4.5/5 (590 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
21. [NiCE CXone](https://www.capterra.ca/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
22. [Dialpad](https://www.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
23. [Agile CRM](https://www.capterra.ca/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
24. [Vonage Business Communications](https://www.capterra.ca/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
25. [Kixie PowerCall](https://www.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.ca/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.ca/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.ca/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.ca/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.ca/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.ca/directory/30007/call-center/software)
- [All Categories](https://www.capterra.ca/directory)

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More than 15 million companies use our platform, making millions of phone calls every month, many of them icy-cold. The solution comes with all key professional call center features, CRM and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ca/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":15,"description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.ca/software/175788/nextiva","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":16,"description":"Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ca/software/136189/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":17,"description":"Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.\n\nTalkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.ca/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":18,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.ca/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":19,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.ca/software/163604/GoTo-Connect","@type":"ListItem"},{"name":"ActivTrak","position":20,"description":"ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.ca/software/135366/activtrak","@type":"ListItem"},{"name":"NiCE CXone","position":21,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ca/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Dialpad","position":22,"description":"Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software (Dialpad Support) improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.ca/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":23,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.ca/software/135148/agile-crm","@type":"ListItem"},{"name":"Vonage Business Communications","position":24,"description":"A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f3e9e0-d40d-45fc-a1d5-7bd28b6a54ff.png","url":"https://www.capterra.ca/software/159047/vonage-business","@type":"ListItem"},{"name":"Kixie PowerCall","position":25,"description":"Kixie is an AI-powered revenue communications platform that enhances calling and texting for sales, marketing, and customer success teams. It seamlessly integrates with major CRMs like HubSpot, Salesforce, and Zoho, enabling fast setup and streamlined workflows.\n\nOutbound Sales: Connect Faster\nBoost connection rates by up to 400% with:\n✔️ AI-Powered Local Presence Dialing\n✔️ Multi-Line PowerDialer with AI Voice Detection\n✔️ Spam Risk Mitigation\n\nMarketing: Convert More Leads\nAutomated calling & texting ensure instant engagement and scalable outreach, driving higher conversions.\n\nInbound Sales & CS: Handle Calls Efficiently\n📞 CRM-Based Call Routing\n📩 Group SMS & Auto Responses\n📊 Call Queues\n\nLeadership: Optimize & Scale\nTrack performance with AI-driven insights, call analytics, and live coaching.\n\n🚀 Supercharge your outreach—try Kixie for free today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.capterra.ca/software/135636/kixie-powercall","@type":"ListItem"}],"numberOfItems":25}
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